Normally my experience with the VASA customer serv...

Normally my experience with the VASA customer service is not awesome. They usually seem pretty stingy with their money.
THAT BEING SAID:
I asked for my 25 dollar late payment fee to be removed and she was kind and friendly on the phone. I explained my situation and how my card should not have been declined.
She promptly removed my fee and updated my card.
I am pleased with this particular experience :)