I had a rough experience in the beginning with try...

I had a rough experience in the beginning with trying to get a problem fixed. I spoke to multiple people, was transferred to "someone that can help Me." To then conclude with the last transfer leaving me on hold for so long that an automated woman said "thanks for calling vasa bye!" I wish I had gotten the names of the people whom were not helpful. In one last shot to get help, I called back, and spoke to Cole. He was so nice to me, and explained the reasoning behind certain fees. I explained my husband and I only had this particular plan for 1 week, and that things weren't fully explained when we signed up. He took the time to research for me, and came to find out how we were set up at van winkle was not all correct. He was so generous to waive the fees, and fix the issues the manager at van winkle made. I cannot thank him enough for making me not only stay with vasa, but have hope in the company, and who works for them again. Thank you to cole a millon times! I hope HIS manager can see this as well!!