Paradise Point Resort & Spa Reviews

The easy part of this would be to say this is a great place for a staycation....and it truly is. The rooms, restaurants and staff are top notch all around. The more complex part would be to point out a separate and largely undiscovered strength of the resort. For the last two people out there without access to Google Maps....San Diego has two bays open to the ocean and Paradise Point sits in the middle of one of them: Mission Bay. Mission Bay has been home to everything from Thunder Boat Races to the OMBAC Over-The-Line Tournament; it's home to Seaworld and their nightly fireworks show over the bay. Billed as the "The World's Finest Aquatic Playground," there are about 11 marinas and 8 hotels and resorts on Mission Bay. In all that, the only truly boater friendly hotel/resort I've found on Mission Bay is Paradise Point. The watersports dock crew welcomes arriving boaters, is informed about process for arriving boaters from overnight stays to daily docking to go to one of the restaurants on the resort grounds. Sadly, apart from Paradise Point, Mission Bay has virtually no real boater-friendly facilities. San Diego's boating community can't compare to the likes of Seattle or about any city in Florida which is truly disappointing given the potential of Mission Bay (not to mention the "Big Bay") but we simply don't take advantage of this natural treasure like we should so when I find a place like Paradise Point which clearly welcomes boaters and understands their needs, I think it's important to let people know. To point out the amazing views from the resort grounds or the really nice rooms or something outstanding like the Ahi tostadas or osso bucco nachos at the Barefoot Bar wouldn't do Paradise Point justice if I couldn't point out that this is the one place on Mission bay where local boaters can dream of a real boating community friendly place here in San Diego!

Do not stay here if you re trying to get rest. This is the worse place to come to for a weekend get away. I asked for a quiet room and was given a room next to their event venue where my 1 year was up all night from their pounding night club music. Horrible experience

Great place to visit and stay. Felt Covid Safe and staff was fabulous!
Location was Fantastic... tucked away on an island, yet just a $15 ride to Olde Towne San Diego.

A very unique resort. Service was great. I very much enjoyed my stay.

The hotel itself is beautiful. The rooms are clean and staff was nice. However, my wife and I celebrated our anniversary and booked 6 nights through AAA and we got a great deal on a package, but the fees that Paradise Point charges you still after checkout is ridiculous. We checked out and had an extra $400.00 bill because the resort fee is $36 a night and parking is also $36 a night. The parking should be included in the resort fee. They charge you $36 for a resort fee and say it is because of all the activity offered on the resort but you have to pay extra for all that too. The only thing free is the pool and every hotel offers a pool for the most part. I most likely will not stay again just because of all the added fees. The basic room price is worth it because it is a beautiful place but all the extra money they take from you is just over doing it. $36 a night to park??? Wow!

WiFi is terrible - this is really the worst part. Grounds are pretty. Rooms are meh, even the newly renovated ones. Staff is really nice.

Waaayyyyy to expensive to the point they are ripping you off

Generally nice, however, rooms are dated and lacked amenities I would expect for the price paid. Very close to the beach and downtown though, which was a plus.

Edit: Upon checkout, we got slammed with charges that were never advertised for services we did not use, like the fitness center, tennis courts, etc. Hidden charges are never a great way to do business.

Great pool area for adults and kids. Pool is 3.5 ft. Deep with 3 watersides. Firepit to make smores and poolside food service.

I can t say enough awesome things about Paradise Point! My bridal party and I stayed there and we had conjoining bungalows on the beach near a bonfire and we were also near a pool with a hot tub so we were surrounded by great amenities! Check in was simple, check out was even simpler! Food and service was also fantastic! And last but not least, the grounds are gorgeous! We took our wedding pictures there because there isn t a bad spot on this resort. I was definitely be going back!

Super friendly staff and very nice and clean accommodations. However, be weary of hidden fees (charges after you book), such as: daily parking fee, a city of San Diego fee, and a state of California fee. All these hidden charges increases your bill about 25%

Wonderful service! Every staff member I encountered was super friendly and helpful!

Paradise Point is paradise. We had a wonderful experience and will be back.

Extremely disappointed with the entire place except one manager.
Poor service, room not cleaned properly, ants and cobwebs in the room, delivered incorrect orders or not at all, promises made not kept, no towels in a pool that only had 8 or so guests. Finally after 20 or 30 minutes and requests from another guest they finally showed up. We watched it all unfold. Same person that had cleaned the bathrooms not 1 hour before and ignored the obvious, no towels. Ridiculous to say the least, which I am attempting to do vs the scathing review they deserve. Stayed all over the world in upscale properties and this by far ain't one! Spend your money elsewhere or you will be as I was, a fool and one's money soon parted which was and is the case here. Don't want to hear any manager justify their issues over my review. Go somewhere else, period.

As a business owner, I take the impact of a bad review very seriously and don't offer them unless I really need to warn other people about a bad experience. I am so fed up with Paradise Point's incompetence. We had a party there in February, which was originally quoted to us as $30,000. With all the extra fees, we wound up being charged $53,575. I understand that there are extra fees sometimes that are tacked on the end that aren't always discussed. So I let that go, and they agreed to set up a payment plan for the additional fees for about $5k/month. My problem is that twice now, Paradise Point has issued unauthorized charges to our bank card, which messed up our business cash flow. In April, instead of charging us $5K, they charged us almost $12K -- a completely arbitrary amount that was not communicated to us. This makes a big difference for a small business that budgets everything down to the penny. It took 14 days to get them to reply to my phone calls and emails to have the additional $7K reversed, which they never did, so i wound up applying it to a future payment. Then this month, instead of charging $5K, they charged us over $37,000!! They said that it was an accident. That's a pretty huge accident! And now that money is being held up at my bank and I can't use it for other important bills that need to be paid. Paradise Point said they reversed the charge, however, when I talked to my bank, they said the charges are there and there is nothing they can do unless I want to file a fraud claim, which means I would have to still wait for the charges to be reversed and get new cards for my account, etc. Either way it's a huge pain and something I don't really have time to deal with right now, not to mention over $37K of my cash being held up because someone made a "mistake". So as of today, they have charged me $81,575 for a party that was supposed to be $30,000. I was able to talk to someone at Paradise Point yesterday who was trying to be helpful, but I have left voicemails and emails for Paradise Point today asking them to fix this and so far I'm hearing crickets. Be careful booking any events with Paradise Point unless you have tens of thousands of dollars that you don't mind them charging erroneously because it'll take you a long time to get your money back.

This place is the worst. They sell it nicely and show a good images but in reality the money doesn't worth it. Cheap remodeling, balcony door doesn't open with a key, vent in bathroom doesnt work as well and they even couldn't fix it. Overpriced food plus had a grey hair in my omelet. BE aware of hidden charges!

It's really nice, with bike, boat, paddle board rental available. It's fun and relaxing to spend weekend there.

We found this to be a wonderful, beautiful property. Staff was excellent while having to deal with demanding guests.
My only concern was the cleanliness of the floors. Feet turned black within minutes of taking a shower. Had to contact management and housekeeping responded right away.
It only took about 15 minutes for her to do the floors and during a pandemic if a floor isn't being cleaned what else might be missed? A scary thought.
I understand a bay side room might have dirt and debris tracked in, I would think keeping the floor clean would be a priority.
I appreciated their quick response.

Large comfortable clean rooms great property good bars and restaurants on location

The resort needs a little updating. Seemed a little overpriced for the service that they provided. They need to have better customer service approach, especially the reception desk and should have faster and better room cleaning service.

Rooms smell damp and the extra fees are ridiculous.

San Diego s Paradise Point Resort & Spa, Appoints Michael Stephens as New Managing Director 03/18 WHAT IS GOING ON?!?!?!
Talk about a HORRIBLE experience.
1st Arrived about 2pm to an extremely dirty and noisy room (549). I took pictures & went to show, hole in floorboard, the cob webs hair and crumbs everywhere. I was convinced to stay & was told deep clean & will call me when done. No call so I follow up, it 5:30pm now. After hold for 5 min. I m told it s done. As we arrive we see the golf cart pulling away. They just cleaned & still the same. Go to take a shower long day flight. 5 min of hot water with no idea which direction to turn for hot water?

2nd day our anniversary Woke to traffic hitting that plate when they turn on the major rd behind us @ 6am. Called desk again to check status of moving as discussed but nothing available. But would move our items. I asked and left a note for items to be brought in fridge. Nothing. Came to a nice new room (barely fit car) with a empty defrosted fridge w/ water on the floor. Call to ask about items never brought. No cal bk at all.

3rd day wake again 6am exact to hear the alarm in the empty room right behind ours blaring called desk again. 20 min later after it shuts off someone shows up I can hear them now outside our window saying nothing is going off. I go to show him video as proof it s 6:30am now. From 9am to 1030am. 2 different people came and asked if and when I was checking out? Came back 5:30pm & key doesn t work.
I spoke with Nick & Hanna, apparently managers that completely failed! I was supposed to get credit for this horrible experience. NEVER HAPPENED!
Director of operations TERRY HOLDEN would neither meet with me nor return my calls. Just saying BEWARE this could be you & that would be unfortunate.
San Diego s Paradise Point Resort & Spa Appoints Michael Stephens as New Managing Director 03/18 could be why?!?

Amazing! Love how the beach is just a step outside! The pools and views are awesome too

The resort is beautiful and the staff is extremely friendly. The room interiors are slightly dated, and the balconies are not private, but everything else was great!

My family and I had been looking forward to this mini staycation for months. We arrived at the hotel and our room was not ready. We waited for two hours and then ended up with a room that was not what I had reserved.

Their website specifically gives the option of a Bay View or a Cove view. I reserved a Bay view but I am facing the cove. Their argument is that my Bungalow is considered Bayside because of where it is situated on the property, but my room is facing the wrong way!!
If you are familiar with the property that would be Bungalows 412-418. Don't stay in these rooms if you want a view of the bay. You will have a view of the Ingraham Street bridge.

The sleeping accommodations are substandard as far as I'm concerned.
I expected that my children could sleep on the pull out sleeper sofa, even though its generally not the most comfortable bed. However, I can feel (and see) the springs sticking through the lining of what they call a mattress!

And if you're expecting privacy for your $500+ room a night forget it. In the bedroom, we could clearly hear the people talking on the other side of our bungalow, and when I say clearly, I mean it. If they were giving someone a credit card number I could've written it down.

I was also greeted by a cockroach when I turned on the Air conditioner.

We went back-and-forth at the reservation desk and they could not move us to another room because everything is booked.

This has been the most disappointing experience I have ever had at this property (or anywhere for that matter ). I have stayed here before. But I will NEVER stay here again and I don't recommend it to anyone.

We're lucky, my family and I can just pack up our bags and go home (and we did). But for all those people who travel from far away...good luck. The Bahia or Catamaran are better options!

Always a great time staying here. Bayside Bungalow Suites are awesome

little diamond in the rough...the atmosphere is super relaxing and the staff are friendly. not the greatest in decor but the surrounding quaint island vibe makes up for it

Update Nov. 2018 OMG!!! This has become one of my favorite places to relax. The serene beach helps to reset the mind, body and soul. The staff is pleasant and courteous. The newly renovated suites earned this gem a 5 star from me....visit!!!!

So I loved this place. It was a beautiful room (I had the junior suite) with a nice patio and very spacious. The bed was so hard though. that was my only complaint about the room other then that, It was beautifully furnished and clean. The pools were a bit lacking but it was nice to have to ourselves. The private beach was awesome.

Beautiful space, very friendly staff, even groundskeeping, and conference facilities and food were excellent.

Amazing room, atmosphere, and accommodations. Only issue is my party of 4 different rooms all had our room alarms go off between 5:30 and 6:30 AM. A tad too coincidental in my opinion.

Awesome place to unwind. Food prices are a bit ridiculous and wouldn t recommend any of the restaurants. Branch off-campus for food (great Italian place just north called Ambrosio). Beds aren t very comfortable but place is extremely well kept and for the most part, up-to-date. Highly recommend the spa. Overall great experience.

We hadn't gone anywhere since the pandemic started. I was worried about being in a crowd or having to share an elevator. Paradise Point is the perfect place... beautiful grounds, clean spacious rooms, and the beach right outside our back door. Very safe & I highly recommend it.

We got married here in 2012 and had an amazing experience start to finish. The grounds are beautiful and the staff was warm and great to work with. We took advantage of all parts of the resort -- from the terrace bar at Baleen to the outdoor Barefoot Bar, and held our wedding ceremony and reception on the grounds as well. Loved it!

Relaxing. Staff was nice and helpful. They make you feel comfortable and welcome.

We are traveling with an 18 month old, and had requested a few things, a crib, etc., but it want ready when we arrived, and the pad they had given us was stained and pretty gross. After a few phone calls, they came back, and made it right. Other than that, it's an excellent location, park, beach, Mission Bay is so close to so many great spots, but Paradise Point is expensive for what it is, also, there isn't any decent source of water, so pick up a 2.5 gal on the way in.

Great service, serene mission Bay bungalows, beachside fire pits, water sport rentals, multiple heated pools. The only reason for 4 stars and not 5 is the sub par shuttle service especially the "harried" drivers.

The Resort is Beautiful and Food was Excellent, Stay away from Cave Pizza that qualifies as the worst Pizza I've ever eaten

This hotel is pretty bad for the price. While there's lots of amenities everything is poorly maintained or broken. For instance, we wanted to play ping pong but an employee informed us that the lights in the tennis court area had been broken for some time. The fire pits are nice and probably the highlight. The pools all look better in the pictures

Beautiful property! Loved our secluded entrance with the lanai garden room. Employees super friendly. Negatives: paying extra for a parking spot, inclusions in the nightly resort fee not worth it, Barefoot grill overpriced.

I was at a work party in the dockside room. It was fantastic and our bartender was the best. The service cares and the place was beautiful.

Great resort property. The convention facilities and service staff are top notch. The guests rooms are a bit outdated but comfortable and clean. Grounds are beautiful.

Attended the Ashoka conference here in Feb. 2019. Very friendly staff. Beautiful room which are spacious and spectacular view from our deck. As others have said, bring your walking shoes as the place is huge, BUT they do have a useful app that you can use to make reservations at the on-site restaurants and request a ride to locations on the site for free. But walking is very doable. One less star for lack of microwave in room. You can request one for $20/night. It would be handy for reheating leftovers from the local restaurants.

Terrible experience . I thought with the amount i payed i will have much better experience specially when you pay more than 550$ per night . The floor were very dirty i am sure it was not cleansed after the previous guests. The pictures looked much nicer than the reality. The beach is very dirty we didnt even swim we stayed in the main swimming pool which was okay but not for an expensive resort. Only one laundary for the whole place far away. I wont receive mmend this place to anyone specially with its high price. Doesnt worth it .

Awesome time ,I was so impressed with the landscaping , so much fun ,wish I could of stayed few days more ,

Attended a wedding at Paradise Point which was beautiful. The rehearsal dinner was at the resort restaurant. The food was amazing but took a VERY long time which was odd to me considering we placed our entree order ahead of time. All in all I'd say beautiful location, ok service.

Had our Christmas party here and the venue was outstanding

I went for a hydro facial and was told they could not give it to me due to a sulfa allergy. There was no mention on web site about this. I was told they could give me another facial. Not what I wanted but I was standing there in a robe at that point. They charged me the same price, even though the hydro facial is more expensive. I have been trying for 5 days to speak with the spa manager. **update** stars changed to 5. The spa got a new manager and my charges were completely returned to me with a sincere apology for the incident. I will use this spa again with new appreciation for their willingness to own up to a mistake.

Great resort with beautiful grounds and very friendly staff.

Good resort in San Diego. You escape Hawaii style while still on mainland. Private bungalows; all sizes and budgets. A number of pools and large stretches of sandy beach. Downside is housekeeping. Serious lack in this department.

This property is absolutely stunning and lush. They refer to the property as the island and it is just that. The rooms are spacious and bright. We vistied the tidal restaurant as well as the barefoot bar and grill and both were amazing not to mention the beautiful few and beautiful decor. The only issues we encountered were with the staff at the bar at the main pool they were unwelcoming and rushing through serving us and ending up charging cards the wrong amounts. Other than that our stay was amazing and I would definitely come back again.

Most beautiful resort I've ever been to! I am having my wedding there in Aug 2018, and it is a dream come true! It is its own island in Mission Bay! How can you go wrong??

Beautiful Resort! Will definitely have to go back sometime.
Rooms are clean. Grounds are breathtaking. Foods is awesome too!

Stayed there for a night with some friends for a birthday. It was super nice, quiet yet tons of stuff to do. They have a bar with an inside/outside cafe, and a bar at the main pool where they will wait on you and bring drinks and food, and a cool spa. It's on am island and our room was on the outer band so our view was of the ocean and San Diego. The resort has a South Pacific feel with the architecture and landscaping. Good for families and good for couples. If in San Diego, it's worth it to stay here.

Great for late night drinking events near the beach

What a hidden gem! This really has a resort feel. Great food here as well. Stayed here for a conference, but will come back for a vacation! Loved the fire pits in the sand just outside the rooms. Bring on the smores!

Hotel from hell!!! We booked through hotel tonight and with parking and resort fee paid over $1000 for 3 nights. We are a family of four and were shoved into one tiny room with one queen bed and due to fire code no possibility to provide us with the number of beds we need. Even though we looked online if they had availability, we were told that there was not a single room left (which is a lie, because we would still be able to book a room through their hotel site). Management is absolutely awful and not helpful at all!!! We called and asked for an extra pillow and an hour later received an extra towel - no pillow. Our discounted rate, they kept referring to when asking for something, is only about $30 under their rate if you book directly through them. Their service is absolutely awful and I am floored that no one was trying to help us! My husband has very little vacation time and I just can t believe he is sleeping on the floor in a $350 hotel room!!! What a ripoff!!! Never ever again!!!

Old stinky hotel with ants running everywhere
Only two towels a day for two people and our sheet sets weren't changed
A lot of extra unnecessary charges like parking fee, resort fee
The lock on the sliding door was broken

The resort is gorgeous and the pool and jacuzzi are really nice!

My boyfriend and i stayed the 4th of July weekend. We did 4 nights. The room was nice but the patio door had been broken and our front door took a few tries to open. Seems like maybe they had been broken into before. We had room 204, perfect spot. Beach was right there. It was a nice romantic getaway for us and I had a great time. The only ridiculous thing about the resot is the fees, like the $35 per night park charge. Other than that it's a nice resort. Caveman pizza was delicious. Perfect spot for 4th of July because you can see fireworks all around the island from almost any direction. If i can afford this trip again I would probably stay here again. It was relaxing.

You might think it odd that someone would give 5 stars when their first memory was getting bit in the butt by a goose. That memory however was back when the place was called Vacation Village and it also includes the wonder of seeing a tropical Oasis back at 16. Flash forward 44 yrs and the room I stayed at had the facia removed because of termite damage. Again, why the 5 stars? Service. Simple as that. Damage happens, ESPECIALLY at beach front locations. I used to have an upholstery shop that would cater to the hotels in the beach areas and I can testify that most will try and put a bandage on a gaping wound. It was very heart warming to see that not only was this not the case here as there seems to be a constant upgrading of the facilities, but the congeniality of the staff makes me anxious to recommend this little gem of my home town. Although there are quite a few units here, the layout provided an aura of privacy. Though we had the garden view, the tropical island feel was intact. The unit itself I would describe as roomy, classy, and the epitome of beach bungalow elegance. The night we stayed, we had reservations at their restaurant Tidal but it was pouring rain. I have spinal damage and often have trouble getting around, but they sent a shuttle to our room and the driver was extremely attentive to make sure our transport was as dry as possible. I also have a service dog and a lot of times that makes a difference in how the staff treats you. Jackson was welcomed as what he is to me, part of my family. Tidal was a COMPLETELY DIFFERENT 5 star experience, but that's a different review. Staycation or Vacation makes no difference, you'll kick yourself for leaving this one off your bucket list.

Great getaway. Nice resort. Feels like you are on a real vacation.

The environment is superb, with its own beach pier, various pool tennis massage and fitness spa, especially suitable for families and children. Unfortunately, I didn t find a small room with multiple rooms. If there are many people, I might have to live separately.

That place needs a major upgrade. It said newly renovated on the website but it's a dump and nowhere near the value of what they charge. However, great location!

Nice room, beautiful grounds. Challenging parking, only pet friendly rooms

No question about it it is the best Dive Bar in town with great food and fantastic Service Great bartenders and barmaids great drinks and great patrons go there for breakfast lunch and dinner

Sweet time we had a upgraded room where we walked out our back door right to the beach we will be going back for sure.