Panda Waste Management Reviews

Never use this company again.
Up until a few months ago I couldn't get them to collect a skip from a site.
Today they came early and removed skip which wasnt full and wasnt ready for collection. I was told on phone I must pay 50 euro for late collection as they have a strict 5 day policy. I was told the call was recorded and they could play it back for me.
The skip was delivered at 4pm 5 days ago and collected before lunch today. The time had not run out as skip should have been collected same time it was delivered at earliest. Or a phone call would be nice.
Smaller companies are better and provide a more personal service.

I've had two skip bags collected by Panda.ie and they are fantastic. Very fast to collect both times, friendly staff, helpful over e-mail.

Really good, if I need to do more junk removal again, I'll definitely will be using their skip bags.

Why don't you lift bins half of the time? It's ridiculous. You are so ready to charge new customers the yearly fee during the first phone call. I'm waiting over a month to have my brown bin collected. Rubbish service and equally rubbish customer care.

My advice - go with a different company! It's been 6 weeks since Panda collected the bins in my estate. Irish water are doing work on the road, causing an 'obstruction' for the van, fair enough, but the guys collecting could take a few steps to bring the bins past it but they don't bother. Those with Greenstar in the esttate have their bins collected every time. Have called to request emergency lift 3 times and left bins outside the estate, still no collection. Phone bill sky high due to calling them. Estate looks like a tip. Will be moving to greenstar very soon!!

Ever increasing prices . Unsolicited text messages about having your bins cleaned . And they ask would you like electricity as well , I'm waiting for an alternative waste service so I can leave . The guys picking up the bins seem mostly friendly .

Rang last week about a payment issue. Ignorant wagon i had on phone. Sent a feedback email to them but they didn't bother acknowledging it or reply.

I have complained on numerous occasions about being charged for bins that have not been put out this company is a joke

Hired skip, John the drive from panda waste Slane was excellent with communitions, prompted drop off and collection.

Very bad service, rude staff refusing to wash my brown bin just because was put out after they passed my house by few meters and asked them to wash it. Few months back got a replacement debit card but my yearly fees were paid they cancelled my collection without contacting me! am fuming.The only thing that is keeping me with them is no other companies operating in my area at the moment but I swear as soon as other companies start here we will go with them even if its double the charge.

It would seem that if you have a choice of waste collections you will be looked after.As I've no other choice in my area customer service is a joke,any excuse no matter how small not to pick up bin,unapproachable collection staff.was told when tags were being used and getting stolen that counterfoil/receipt weren't proof and to go buy another.aggressive phone calls for yearly charges.AVOID if possible.

Worst customers service ever, spoke to two people in recent weeks and they were rude and aggressive. Will be changing company.

Hello

I wish to absolutely commend your company on the wonderful customer services I received today while hiring my skip.

Bernadette was just lovely. Very helpful and informative. She s upbeat and chatty. In these tough times I realised when I got off the phone how upbeat she was and I just had such a smile after the call.

As a business owner myself I felt that people are so quick to complain but very slow to complement. So I felt you should know that she s definitely a fantastic brand ambassador for panda. Well done on hiring this lady.

Brown bin collection has not happened for 6 weeks despite 4 phone calls and 3 assurances it will be collected the next day. I will be switching companies. They could not give me a reason for failure to collect. Horrible customer service.

Asked for collection twice but nothing happened. Time to change the company.

I am not happy with their service. The bin lifters leave the bins in the middle of the road instead of putting them back on the footpath. I have complained about this in the past and they have not improved

Always a nice surprise when they pick up your bins on schedule.

Worst recycling company ever. Customer support at all is super bad.

We rented out a house where all the three bins were in horrible condition.After a callback request a supervisor ring us (unfortunately forgot his name),and replaced all of them for brand new ones.Thanks for that!!

they wouldn't take my 2 green bins last week as i owed 2 euro.and there is 1 arrogant bin man who sometimes wont lift peoples bins just to be awkward.even though he knows there is nothing in the bin that's not meant to be in them and if you say something he then pretends that he cant speak english

Delighted to announce I will be changing to a different company after the horrible experiences Ive had with this company. This morning was the last straw when I was told by their agents my bins would be collected and ultimately weren't. I asked the bin man and he said it wasn't on their system and drove off after I said that their agents said it was meant to be collected. Not the first time they didn't collect due to their own negligence.

Recently became a panda customer.when ordering my bins was told by three different people I would have a food waste bin.none arrived.when I rang to question this was told it,s not available in my area, after being cut off twice.i also had to wait a week for my bins to arrive which meant my partner taking rubbish to relatives to dump.when questioning the delay was told that new bins were being ordered from Uk.got old bins.these are not huge issues but am I going to have problems with Panda.

Absolutely awful. Come and sometimes leave bin altogether and always throw empty bins anywhere.

Our small apartment building has been trying to get our compost bin emptied since we got one in July. Even after 7 phone calls we have had little luck. Its been emptied occasionally after yet one more phone call, but it doesn't last. The bin has been replaced in case that was the problem. No change .Appalling service. Could not be worse.

They claim to be "an animal for recycling" but will only collect every 2 weeks. Waste collected every week which only encourages land fill v recycling.

Bins are never collected. Have to personally contact the company about this issue. They promise us that our bin will be collected yet they still continue to leave our bin unemptied. Very unreliable, disrespectful and unprofessional.

Brilliant waste company the lads that collect the bins are nice

Date 3 Jan 2020. 11:30am.
As a senior citizen, this company is a disgrace to the general public. Their call centre staff do not have the correct training to answer general question about their service and about their operations. Aggressive tone when you ring and ask questions about their serive charges and accounts. I am supposed to know the weight of my bin and rhe costs which is impossible .
The type of bin collection charges for each lift.
To make matters worse they hide behind the FOI act, to questions. Ideal cop-out by staff well trained on that subject. It is amazing that they never make mistakes with payments refunds or court costs
Rating this company is easy,I would give them --A enough said. Thank you P for your service. Will you get reply from The answer is NO. Read their reviews
Take note Eamon Waters Brian Mc Cabe

Very good service missed my green bin once but it was collected the following day and they always take my extra bags of waste as well

Previous tenant left their bins and I have been trying to return it to Panda. Have been promised it will be removed within 5-7 days, rang them again on the 6th day confirming removal and the useless customer service agent just went and said it will now be 7-10 days. Please remove your bins from the property as it is an eyesore, I'm not even a customer and I'm quite happy not being a customer of yours with your unreliable collection services.

Terrible paying system. Panda would not lift the bin for a 2 euro payment, a disgrace

Brown bin not collected last Wednesday December 2nd , account is fully paid up, no return phone call to voicemail. Now December 7th and still nothing. Poor service guys.
Update: 8/12/15
Finally got through to someone and issue resolve next day, no problem. You have redeemed yourselves Panda!!!

Since last couple of weeks we have issues with Green bin collection. Firstly it was not emptied. After talking to CS person we found that it happens sometimes.
Then our bin was taken by Panda as it fell to the truck. No info was given about the issue by Panda until I called them. Replacement bin was provided without a tag and it was not collected. Then emergency service was arranged to pick up the bin for Monday and it did not happen. Not reliable service

My latest bill shows service CHARGE.A service charge for emptying my black bin already paying for lift and weight. Total rip off

Verry hard to deal with panda office, for 1.20 euro not collecting the bin, I have all my 3 contract with panda, (electricity, gas and waste bins) , I will change all my contract with others suppliers!

I'm trying to get through to get my bin electronically tagged.

Not a happy customer ,put my bins put my bins out Monday night as I was going on holidays ,came back today to flies from the bins,I rang today spoke to a girl who was not helpful and told me she can't see why they did not collect my bin and I have to wait till Tuesday ,not a good service my payment up to date and I will be looking to change to another provider ,

Terrible customer service, notice how they're not on socia media? Too many complaints. Can't get through to them to resolve the issue which is there fault

No option for zero stars. Phone staff very polite and full of apologies on every call. Booked in and told 5 working days. Comes and goes no collection. Phone calls with false promises and no call backs. Then 10 working days is their collection time. Again nothing. Day 12 have to ask for a refund to be told the bag had been collected on the 14th. Had to correct them on this and further dragged out. Trying to tell me it would be collected with in the next 5 working days (17 working days total from order). Excuses given... very busy time of year, 1 truck broken, both trucks broken, No driver amongst others. Absolutely useless service. Avoid!

Bins not collected 2 weeks in a row and still have to pay for service!

Not collecting bins then invoicing and charging for bins that weren't collected absolute worst customer service rude staff smart unhelpful and disrespectful staff. Had the misfortune to deal with the condescending pig ignorant Grainne who shouldn't work in customer service. Avoid avoid avoid. Blatant thieving and making gains by deception.

One star is to many for this company, its an absolute joke, bin men refused to take my bin last week said it wasn't paid I had a receipt to show it was they drive off on truck pointing and laughing , rang up customer care they sent bin men back for bin, this week put my bin out for it to magically disappear!! Changing company straight away!!

Admin very poor very frustrated and impossible to get satisfaction from anyone

Waiting 3 days when they said they would be out then they said they be here Saturday we had to ring them 3 time kept telling us they be here now Monday and still not here

I was on the phone today with Pauline to get some abandoned bins removed. She was extremely helpful and friendly Problem sorted.

giving a 1 star is over rating this company. i would not recommend as your bin provider. incorrect dates being given for collections and no apologies. most recent our brown bin not collected as the incorrect calender had been sent again. neighbour called to complain and told to put out their bin out the following wednesday for "special" collection. they were told they would collect ours so let us know. truck came down drove past our house and bin outside collected neighbours and drove back out again and left ours. when called to complain no apology and told as we didn't call ourselves to complain ours wasn't collected. Never heard so much GARBAGE in my life. cancelled service and told bins would be picked up monday..... guess what they are still outside and told not sure why we were told that!!!! i rest my case

Given 2 days notice of when my bill should be paid and that's when they refuse to collect my bin yet if I paid that bill it takes 2 days for that to clear... Yes I'm not happy with this company but I can't switch to any other bin company because they are they only ones service my area. Which breaks all European competition laws... We were promised privatisation creates competition. But this is not the case

Just off the phone to a lovely helpful girl Grainne excellent customer service thank you panda waste my problem is solved

Absolutely disgraceful. Panda employee pushed 2 bags out of my black bin this morning as the lid was at a slightly open angle. Bags burst!!!!! And I also had a rock on top of my green bin to keep it closed for collection later this afternoon and he knocked that off also. I'm furious and WILL BE complaining about this disgraceful service. Also I'm on disability benefit and they gave dropped their waivers. .... 110 for this cap every year ...Monday top of nearly 10 per week.

Took 5 weeks for panda to collect a skip bag. When paying, I was told it would be collected within 1-3 working days. Had to ring 6 times before it was eventually collected. Each time I spoke to a representative, I was told they were having difficulties due to staff being on holidays and various different excuses. Was also told blatant lies that they had come to collect it a week previous but couldn t contact me to gain access to it.

Had used a different company previously and the service was night and day.

No Waste management company should hold monlopoly over an area. Was refused recycling lift today as account in arrears 1.25. One euro flippin twenty-five. Terrible service, terrible customer care. Can't cancel account and go elsewhere because only other option is Greenstar, which is owned by..........

Ordered a skip on Wednesday, dropped off ok on Thursday. Got confirmation text message on Thursday that it would be picked up on Friday. It's now Saturday evening, and I'm stuck with a full skip on my driveway for the next 3 days.

Terrible customer service, disappointing company. Everyone I spoke to on the phone assured truck would arrive, and it never did. Let's see if they turn up next week.

Staff and call centre are absolutely amazing. My son is special needs and obsessed with bin trucks. They made his dream come through for his birthday and the kindness and respect they have shown is immeasurable. Thank you beyond words. This company deserves the recognition of professionalism, customer focused and truly thoughtful. Great bin service every week and a huge heart for my son xxx

Web site is brutal, can't save card details, don't call u back, systems down and don't collect bins when not your fault.

Worst place to ever go with shocking service 3 weeks now my bin has not been lifted shocking customer service do not watse your money going with these AVOID

I just moved to a new place and called Panda, cause I had Bins from the previous tenants, who left them full at the house. They just picked them up the next day and delivered new ones for our Family. Very helpful, very nice people on the phone. I would recommend them.

Have no account with panda However on bin collection days collector's keep stacking bins at end of driveway blocking in family car witch clearly showes it is an invilid transport vehicle.have spoken to management and collector's but they don't give a dam just throw my neighbors bins across end driveway
Witch has wheelchair ramp on

Took nearly 4 weeks to deliver the bin when we moved in and now since the bins arrived I've put the black bin out 3 times and they have not picked it up 7 to 8 weeks with out a black bin pick up!!! The worst company in the history of waste management

Have had absolutely no problems with them. A dream company compared to Greyhound

Worst service around and it's only because they have the only service in areas that people are forced to use them.