Took 5 weeks for panda to collect a skip bag. When...

Took 5 weeks for panda to collect a skip bag. When paying, I was told it would be collected within 1-3 working days. Had to ring 6 times before it was eventually collected. Each time I spoke to a representative, I was told they were having difficulties due to staff being on holidays and various different excuses. Was also told blatant lies that they had come to collect it a week previous but couldn t contact me to gain access to it.

Had used a different company previously and the service was night and day.