Very bad service, rude staff refusing to wash my b...

Very bad service, rude staff refusing to wash my brown bin just because was put out after they passed my house by few meters and asked them to wash it. Few months back got a replacement debit card but my yearly fees were paid they cancelled my collection without contacting me! am fuming.The only thing that is keeping me with them is no other companies operating in my area at the moment but I swear as soon as other companies start here we will go with them even if its double the charge.