Recently became a panda customer.when ordering my ...

Recently became a panda customer.when ordering my bins was told by three different people I would have a food waste bin.none arrived.when I rang to question this was told it,s not available in my area, after being cut off twice.i also had to wait a week for my bins to arrive which meant my partner taking rubbish to relatives to dump.when questioning the delay was told that new bins were being ordered from Uk.got old bins.these are not huge issues but am I going to have problems with Panda.