No option for zero stars. Phone staff very polite ...

No option for zero stars. Phone staff very polite and full of apologies on every call. Booked in and told 5 working days. Comes and goes no collection. Phone calls with false promises and no call backs. Then 10 working days is their collection time. Again nothing. Day 12 have to ask for a refund to be told the bag had been collected on the 14th. Had to correct them on this and further dragged out. Trying to tell me it would be collected with in the next 5 working days (17 working days total from order). Excuses given... very busy time of year, 1 truck broken, both trucks broken, No driver amongst others. Absolutely useless service. Avoid!