4 years ago
Husband and I went on Paddywagon s Northern Irelan...
Husband and I went on Paddywagon s Northern Ireland tour today. While we were having a nice time, the bus made its last stop in Belfast (about two hours away from Dublin). There was a miscommunication - Val, our driver, said to meet at the bus at 6:20 pm. We heard incorrectly and thought the bus was leaving at 6:30. We arrived to the arranged stop at 6:26. Bus was gone.
I will wholeheartedly admit that we were SIX minutes late. It was a miscommunication. The bus was loud. We didn t hear correctly when he announced it. But we had multiple stops before then where people showed up three minutes, sometimes five, past the set time. We had already spent 10 hours with our group of 35-people at this point. It was not a full bus. We were sitting up towards the front, engaging with the others on the somewhat small group tour as well as our driver.
We were in complete shock. We received no call from our driver. Again, I understand we were six minutes late. But wow. We were respectful, always early to come back to the bus (we were SIX minutes late!!!). We even still had belongings on the bus! We called the company and asked if he could please contact our driver (it was 6:27 at this time). It had been a couple minutes without a call back, so we called again. Hoping maybe our cellphones weren t working (explaining why we never got a call from Val saying he was going to be leaving us there) - but nope! They worked just fine!
The company got back to us and basically said oh well . Not even a sorry. We had a tour booked with them for tomorrow and said we would like to cancel it. To which they said we could cancel our tour, but would receive no refund.
After a two hour taxi ride, we are still in shock that this happened all because of a miscommunication. The lack of customer service we experienced was unreal. It pains me to write this because of the positive start to the day but I truly would not recommend this company. I have heard some things about people being unhappy with their services and I wish I would ve booked through a different company. I hope they re-think how they treat their customers.
EDIT: reading other reviews on Trip Advisor, it appears that MANY others have gotten left behind as well! Trips cancelled due to weather, overbooked buses and STILL not receiving refunds! When will this company start to care about customer service?!