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pedro kodama

4 years ago

They canceled my tour due to the covid-19, and it ...

They canceled my tour due to the covid-19, and it is acceptable since they are not responsible for the pandemic. The rproblem is when they treat the customer in a very bad way. In addition to 4 months waiting for my money to be refunded, I still have difficulties to contact since they do not answer all my emails. And to finish the bad service, they said they could not make the refund because the offices were closed, and to my surprise when I passed in front the office was open and MAKING SALES!

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