Oskab Review

We only bought door handles but we were very well received by Mr Cambien. The result is top.

Nice shop to see. Exhibitions of bathroom and kitchen furniture. Customized and quality products. Employees listening to customers

Purchase of drawers under furniture
Very good product
Very good service
Very responsive in handling a complaint
These drawers may require a 15mm width readjustment for me under mobalpa kitchen
I recommend

THE good plan for kitchen and bathroom furniture!
Excellent value for money. Selecting.
A team of top sellers even if it is difficult to reach them by phone (try in the morning on weekdays)

Mr. CAILLAT Olivier,
I express my dissatisfaction and extreme annoyance with your services.
With my husband we went home on 04/08/2018 to order our kitchen, we wanted to take advantage of the offer of the moment on the electro house. Until all went well, we told the counselor that we did not have the exact measurements that all remained approximate for the furniture and that we will come back to him to modify if necessary.
We returned to your services at the end of September to modify our kitchen after having taken the measures of this one. I am told that following the changes and the addition of some furniture I can not have the final bill. I am told that we will come back to me to clarify what remains to be resolved.
I must continue to contact your services until 17/11/2018 to finally have the final amount of my order.
You realize that it is unacceptable to have to fight so much with your services to have a bill, I can understand that it takes a little time but at this point ...
After my protest letter I finally got my bill on 20/11/2018.
However, I was surprised that my order is not complete, I missed a work plan! I had to ask for it to be added and SURPRISE it will not be delivered at the same time as the rest of my kitchen ... I do not find it acceptable. The order was only made on 21/11/2018 ... it's totally ridiculous, why I order furniture without worktop ????? !!!!!
I have received part of my kitchen (I say a part because I have many missing items ...).
However, I did not receive it on the right day, I had to call back your services because the delivery requested on 26/11/2018 was not made. I had my furniture on 27/11/2018 and my appliances on 28/11/2018. And I was surprised that my order was not complete indeed, I miss my work plan in L which had been ordered from my first visit we had just asked to cut a few centimeters more than what had was originally said (the change was requested end SEPTEMBER)!
During my call last week on 26/11/2018 I am told that it will be delivered for 30/11/2018 or 01/12/2018. And you know what ? NOTHING !!!!
I remind, I am told an error so another delivery for Thursday 06/12/2018 at the reception of it, I have no choice but to accept, during my call this morning the 03/12/2018 I am told reception on Thursday but not a delivery before Friday 07/12/2018. They're making fun of me ? Or ????
In addition, during my call to know the progress of my delivery plan I ask what he has the other plan that we had to order urgently and expedite the delivery after the error of your services and I was told a week apart between the two deliveries. It seems to me that if my initial plan in L is to be delivered on 07/12/2018 I should have all of my plans and well no seems it still leads me IN BOAT.
The person I got this morning told me that since the order was made on 21/11/2018 they are on time ... or is the urgency of my order ?? The answer "we are on time" in this case is not acceptable you will understand it.
Do you realize that I have to come back to your services again this day on 03/12/2018? !!!!
We moved the weekend end of December 1st and 2nd, 2018, and we find ourselves without kitchen it is unacceptable knowing that we took it in time to order and ask for any necessary modifications.
Thank you for taking stock of this issue, and to do what is necessary for us to have our kitchen COMPLETE, as quickly as possible, I can not wait for the holidays or even that they are spent to have it.
Please accept Mr. CAILLAT my best regards.

Run away before you get ripped off and disappointed! As long as you haven't placed an order, they're onion but once you've ordered, be prepared to wait 6 months to have your kitchen finished! Their watchwords: disorganization and incapable! Forget to order the delivery, missing handles in the order, the wrong size worktop then loss of the new order ... Impossible to reach them by phone, forcing them to go there to move the file forward. Their only commercial gesture? A voucher of 100 to spend at home of course ... And in the end: the finishes are not top (apparent white on a black kitchen), dishwasher which is already messing, furniture which is easily stained. .. go elsewhere you will save time!

To escape more than anything !!!!
SAV more than deplorable.
Delivery paid 150 euros to finally move 3 times for missing parts.
Knowing that we are 45 minutes drive
Normal?
Wait 1 month for a refund of parts returned. And must constantly raise.
Normal?
And I'm not talking about the availability and professionalism of the advisor.

Solid materials and very pretty certainly.
But I will not try for anything in the world the experience at home!

Top ! Reasonable price, very good advice, easy to use creation software, and furniture quite simple to assemble.
The minuses: very difficult to reach by phone or email, prefer to travel. And very important: use the QR codes to identify what the boxes correspond to, otherwise it is misery, nothing written on it.
In short, go there without fear it's great!

SUPER ON finds good ideas and especially a good reception

Very welcome for the design of the kitchen project, the advisor is really listening and we are won over!
Not in a hurry, we schedule delivery on March 3, having ordered in mid January.
On March 2, the delivery person confirms delivery for the next day. Then an adviser calls us to warn us that the delivery cannot be made because the furniture is not yet assembled.
Okay, we are rescheduling a March 14 delivery. Like the first time, the delivery person confirms the delivery. Then our advisor calls us to tell us that the order is incomplete.
I therefore refuse delivery.
Although we said not to be in a hurry, we are starting to be disillusioned and understand the attractive prices !!
Hopefully the next delivery will be good and the products will be waiting for us.
We also wanted to take the bathroom furniture, finally we will look elsewhere!

Fast, efficient, economical. All that is asked at the beginning of the project. To see in time ...

SAV zero !!!! Pray that everything will be without addiction if not nothingness assured! Nothing is their fault, to fend for you dear customers

We were very well received and advised in our kitchen project by Jonathan D; project adapted and adaptable to our needs.

I bought and installed an Oskab kitchen (including appliances). Quality is at the meeting.
I also had to deal with after sales service several times, through Camille, who is very competent and responsive to requests!

TO FLEE!!!
Order placed in June 2 suspended wc supposedly in stock .... Delivery appointment on July 13 .... people except the craftsmen who are waiting for the equipment for installation. !!!
I contact my advisor and cancel my order which must be refunded within the week.
2 weeks and still nothing .... I send an email and I am told that the reimbursement will take place in mid August !!!!!!!!!!
If I could, I would even remove the one star.

Home to such a resp Tjs at the top qd we did not have the good shower screen too opaque for ns

Hello, I find that your deadlines are horribly long, especially just for a yes just a front of a kitchen cabinet !! We have been waiting for results for three weeks, it's scary to order a full kitchen

When making an appointment for delivery, no one informed us that the delivery would be incomplete. We read on the delivery note that it misses the dresser while it is present. However, it lacks the low furniture for the oven and we have, among other things, a black handle and a board shelf 80 cm wide that are not included in the order. After calling the SAV, our counselor seems to doubt our word and told me that she will contact me the next day or Monday at the latest. I had to call her back on Tuesday. I finally got the return of a box at their expense.
We took the option "assembled furniture" but had to dismantle the subframe cabinet and oven to assemble properly.
And finally, during the assembly of the dishwasher column, we find a gap of 3.3 cm between the front of the dishwasher and the headband. Response from our consultant CAMILLE H.: "As for the space between the drawer and the dishwasher, you have to lower the height of the feet of your dishwasher it is these that cause a day ' What a pleasure to be taken for a donkey ...
On the other hand, the furniture seems to be of very good quality.

Real advice for successful cooking, everything is explained so that we understand. Their 3D download software is really successful, unlike all other competitors. The prices are very reasonable. No false discount system to lure the barge. The reception is smiling. I am very happy with my experience at home. I will return for my bathroom!

impeccable delivery service! I was able to cancel my delivery at the last minute. Smiling people friendly and understandable to change! Very satisfied Thank you

Very helpful and professional staff always ready and willing to listen! You can make your kitchen project as you believe ..... I recommend it !!

Cooking ordered
Received and posed very well

Good welcome. Very very very slow delivery service. Faulty accounting service.

Hello,
We ordered our kitchen on July 9, 2018 with payment confirmation on July 17th.
In your email of July 12, you specify that:

"As indicated on our site, we are suffering the effects of a strong temporary overload of activity.
Consequently, contrary to what is indicated in our GTCS, our current delivery times are of the order of 3 to 4 weeks upon receipt of your payment. "

After one month, I decided to call to have a phone advisor who told us that he was missing a high element and a spinner, but that she took care of shipping our kitchen in the following days and we send the rest by another delivery.

At the end of August, still not seeing anything, I remind OSKAB to ask where the delivery is. Answer of my interlocutor: I make the necessary so that she leaves the same evening.

I call again on September 4th to report that the kitchen still has not arrived and that I will be away until September 13th. OSKAB response: we prepare your order and we send you an email so that you can contact the carrier as soon as you return.

On the 14th of September another phone call in the morning to find out what is happening and that I wanted to talk to a manager. Counselor's response: I will take your order this morning at 11 am or this afternoon at 5 pm and the managers are (obviously) in a meeting. To contact one I had to call this afternoon and ask Alexis or Wilfried. After many unsuccessful attempts until 18:00, I still have no cooking and no answers.

I BELIEVE AT OSKAB, THEY DO NOT HAVE THE SAME VALUE OF TIME AS IN THE REST OF THE WORLD.

At OSKAB, customer satisfaction is NOT their priority. They do not care about customers, despite the cost of the purchase (4 000 ).
Going on television does not explain everything.

You must put a star, it's a shame, if I could put less than 10 stars it will be perfect!

Furniture delivered in a package worthy of the name on time. Super nice delivery man. I reported that there were missing tabs in the package, they were returned to me without problem. So serious house that I recommend without any restrictions.

Unable to be at home during the week to be able to design a kitchen with them by phone using the web tools they offer, I lost 3 Saturday to wait for their calls that did not take place. it is inadmissible when one is a potential customer to have to run as much after a quote.
Obviously they have too much work so don't ask them too much.

Clearly unreachable on phone 25 min answering machine !!!!!!

Nice cuisine at an honorable price and friendly, young and dynamic team!

I was received by a very nice lady ... After turning 1 hour in the store without being interested in me. The store is not accessible to people with disabilities, which I find hard to swallow in 2019 for a site so big with such a turnover ... Too bad because the overall quality of the kitchen looked like a not so disappointed with the average. We provided ourselves elsewhere, with regret.

Above all, do not buy on Oskab!
I placed an order on July 02, 2020 and I was told 25 days of delivery, we are August 24 ...

Not serious at all ...

This is the third kitchen I buy from Oskab and maybe the last.
The first feedback that I would like to give you and which is undoubtedly a point for improvement: to my surprise and that of my craftsman: Oskab does not provide a technical plan.
Jonathan, my advisor, therefore carried out the plan for me but he made a mistake and placed the faucet behind the dishwasher which posed a problem during the installation. We had to break the wall to move this tap.
The day I received the order by appointment, I was told of a missing piece of furniture. So I postponed the planned installation and lost a day off. Difficult also to validate the entire order within 3 days without being able to install ...
One cheek had been forgotten in the project
An excessively assembled piece of furniture that I had to bring back
Two "pocs" on the dishwasher (which I wanted to keep, however, because not visible)
But above all the most inadmissible for me is the promise twice of a commercial discount to compensate for the points raised, promise by phone and in store and despite reminders no returns: it is inadmissible for me.
Don't promise anything in this case!
Cdt

At first very well, but once paid, HORRIBLE. Missing work plan, missing parts and nobody reminding you and you can not ask your kitchen that you paid 3 months ago because the work plan is no longer available. But when you paid for it, the work plan was available. I do not recommend

If the 0 star rating exists I would have it!
At no level it does not go to oskab!
Advisors do not know their products, you sell things that can not go into your home!
Telephone customer service? There is simply no! You can call all day that hangs in your nose after 6min.
The reminder by a counselor, I'm still waiting ...
Finally the best, I'm sold a dishwasher that does not go deep when I made it clear to the order that there were pipes all along my kitchen (the advisers have never put a foot in a kitchen I think). So here I am with a new dishwasher that does not fit deep and great goodness they take me back with 30% of hacking. I have never seen a service so little competent!
Go to ikea, Leroy merlin, castorama ...!
Their communication on low prices is good but never need them otherwise you will not be disappointed !!

We made our kitchen plan with Vincent.L who knew perfectly advise us, he is listening to your expectations. Very good counselor as well as his colleagues who were responsive to our requests. A team at the top of the top. I would come back for our bathroom and we will not hesitate to post our photos once the decor is over.

The best value for money in the kitchen of the moment and Anais advisor super nice and effective

Quality products for the price.
Pleasant welcome

5 weeks after the order still no delivery for 5 unfortunate wooden boards!

Excuses bogus, customer service gives you a ride, I went on TV, I have too many orders ... how a TV passage prevents indicating a real delivery time ......

Brief first and last time.

Friendly and fast service

Good listening for the design of a kitchen

A good place to redo his kitchen or bathroom. Quality furniture at a very attractive price but also plumbing items (shower columns, sinks, faucets) while you do not necessarily think about it.
Installation service.
Online or in-store configuration tool simple and well thought out.
Of the world but a lot of sellers to help us and especially if you do not look for bespoke everything is in stock and available within a week max.

The locals do not pay mine but the prices are very affordable, the staff is pleasant, professional and attentive

Overall very disappointed, I would have done better to trust Cuisinella as usual.
Problems at all levels. Equipment forgotten when ordering, deliveryman having forgotten a full pallet, hoses supplied for the sink tap too short (it was therefore necessary to buy some), siphon delivered broken, snack plan not assembled at the desired height ... And I certainly forget about it! Benefits well below other kitchen designers !!! And not even a return of their customer service despite the many inconveniences ...

Good evening,

I follow up on the response brought by OSKAB during my first opinion (Selatin Filorga).
1) Yes, it is possible that the First name / Last name does not correspond. It happens very often. Now you can trace without worry;
2) I had made a callback request on your site. Without positive feedback;
3) You do not respond very quickly to emails, this is unfortunately not true;
4) Schedule an appointment with his advisor on a specific niche ... ah, I'm learning it. Thank you.

I pass my note from 1 to 2.

You have the cards in hand now to see a kitchen project succeed on schedule. Thank you.

Made-to-measure with a range of great choices. The number 1 for me of the kitchen. And sellers, sellers very nice.

Slide drawer to change after 4 years sav Oskab to the expected height ... slider changed immediately as warranty 15 years.
Congratulations for a real customer service

The furniture has an interesting value for money. A choice of faucets and accessories for kitchen and bathroom.

To avoid any after-sales service, all they are interested in is selling and receiving money by transfer (order placed in December and received 4 emails to pay to confirm the order) delivery scheduled for April given the context delayed to August 24. Installed on August 28, the fridge does not work and it cannot be repaired. The bathtub has a manufacturing defect, it must be replaced and the oven is not delivered. Had several interlocutors bordering on friendliness and blaming me for my nervousness !!!!! To date no news and still without fridge I throw away food every day thank you Oskab !!!

Very pros take the time to understand the project and point out the difficulties

I recommend it very good advice you make your kitchen plan and the quote without waiting staff very pleasant to listen to the client

7 min in the showroom, no hello, no look ... an anthill though! It is I think the basis of their internal training .... in any case I hope!

Monday I order a work plan in store, after verification by the seller, stock ok, so payment ..
past info to come and pick up the plan 48 after so Wednesday 07:15 am I introduce myself and the .... MAGIC: no work plan available, no replacement solution,
Result a day off posed for nothing, van rented for nothing ...
only solution proposed by the team member and I quote "go to Leroy merlin"
and immediately article tjs "available" on the site
VERY VERY DISAPPOINTED BY OSKAB
item sold but not available, no call to warn me not to move, no solution proposed
BRAVO but good as your slogan says, "your satisfaction is our priority"

RUN AWAY !!! Oskab is not a cook but a carpet seller. Kitchen laid since June 6th. I paid for useless items that I brought back to the store. I'm still not refunded ... And above all we invoice you products but we ask you the range below ... I wait for the service for 1 month because I already have problems ...

Bathroom furniture very good worktop conforms really happy with oskab services

We were very well received, they are very professional in terms of cooking and the project we are doing is very quickly finalized. I am very satisfied.

Good welcome. ..and good product ... nice staff and good advice ..

Zero service, no customer service, annoyed advisor finding no solution.

No follow-up of the file and do not remember when you write by email or you telephone ... A provider has passed a month ago and I'm still waiting for the quote!

Excellent welcome, price, unbeatable value for money

Organization zero, kitchen to order in March 2020.Incomplete today August 2020 .. And we are still waiting to be contacted.
Impossible to have someone on the phone despite several follow-up emails.
And I go through the list and long ...
It's all well and good to advertise to attract people but behind you have to ensure the service and unfortunately the service is not there at all

Hello,

I placed an order on 4/04/2018, not seeing the status of my order changed, I contacted you on 16/04/2018 to inquire about delivery. My contact informs me that the deadline announced on your site is 14 WORKING days and not 14 calendar days. I manifest my amazement to him insofar as I did not remember having read "OPEN" when placing my order. He told me that the goods would arrive at your place on 04/19/2018 and that at that time I will be contacted in order to make an appointment for delivery.

Not having been contacted on 04/19/2018, I then called on 04/20/2018 to explain the situation again to my contact and to express my dissatisfaction.

Indeed, after checking in no place you indicate on your site the deadlines are in working days. My reading and understanding of what you indicate on your site is that we are delivered between 48 hours and 14 days, 48 hours being the fastest and 14 days the longest time.

Knowing that the mention (average delay observed) has no value because as a professional you have the obligation to indicate a clear deadline so that the individual can launch a procedure in case this deadline should not be respected.

My contact informs me then that due to a TV broadcast on 03/25/2018 you have encountered a high rate of orders, hence the delays caused. It has therefore been a month since you became aware of this fact and that however you have not changed your GTC. However, you have a duty to inform your customers.

On 04/24/2018, I call again because I have still not been contacted for delivery and I have no response to my email. I am then informed "that there is no problem" that the delivery is scheduled for 04/30/2018 and that in any case the mention "average delay found" legally protects you ....

I myself have a company that sells online via a prestashop, so I know that it does not take more than a minute to change this erroneous information on your site.

I ordered a first kitchen in 2014. I had all the tips and answers to my novice questions. Delivery on time, furniture in perfect condition, the dimensions requested. very nice budget. She has not moved in 4 years despite very frequent use with children.
my son ordered his kitchen in 2017 with the same quality of service that I had known.
I asked for a furniture replenishment but the model of my kitchen was not done anymore. Anais had the patience to look in the remaining stocks and found me all the parts I needed.
It saved me from changing all my cooking.
thank you to Oskab for their professionalism, their listening and their advice.
I recommend this company with your eyes closed.
For those who are not happy, I will repeat the formula "what is stated is well conceived" ......

Made "warehouse", lack of advice and projection but very friendly interlocutor

Very good kitchen and bathroom store sellers are very caring

I rate 5 Stars at a time for service, advice, service and general attitude of all staff! I do not regret to date my purchase! Cuisine built 2 days ago, the product must be on sale!

Big bof kitchen project the person who welcomed me was nice but not pro .elle s go on break already so I asked my project in 2min and she will send me all. I have all received a little late but nothing to see with my project damage !!!!

To cash in no problem but to be refunded, it's another story. I called several times and I sent emails "we see with our accountancy and we call you back in the stride" blah. I am NEVER RECALLED Why is it so hard to give me a refund confirmation and a date ??
It's a shame because I had no problem with them during my first cooking.
Company not serious at all so SAV so to flee .... Fortunately that I paid via Paypal, I will be able to open a litigation and can be recovered my money.

Lucile was very professional and charming.
On the other hand at the order preparation level: ZERO! For a small kitchen we lacked either a part of the work plans, a box, or other parts ... round trips and a considerable delay for our site with paid craftsmen!
And when the supposedly responsible Jean-Clement Rolin took over it was worse with noncommercial and a series of mistakes!

We asked the delivery of the remainder with the errors of this manager, the latter replied to Lucile: it was not agreed!
Following this, I will look for the umpteenth time the missing pieces, Jean-Clement who has followed our file so well had added work plans already delivered! We must review your copy Mr. Manager because you are a danger to your Company! When the carrier calls a technician to ask for an assembly tip we have heard: that the customer is getting off the hook!
The products are quality, however the explanatory notes are very vague where even a professional is struggling. Too bad to have some of your employees also incompetent because your quality-trust capital is pulled down.

TO FLEE

ten passage to finalize an order and its delivery in totality + sav
- Items unavailable when a period of 5 days was announced.
- a kitchen delivered in 3 installments
- preparation of an order where 2/3 of the kitchen is missing on delivery (2 worktops, plinth dishwasher ......) and therefore a loss of 30 'on the load.
- more than average assembly instructions
- furniture doors mounted upside down while we have paid almost 400 to be sure that the furniture is delivered assembled and WELL assembled !!!!!!!
- an oven delivered 15 days after the rest of the kitchen by an employee because the necessary had not been done once again for a home delivery .....
- a function call me back or I am still waiting for the call back .....
-

And for all these adventures, only a cutlery tray of 14 offered as a commercial gesture ......... on an order of more than 2000

A copy to review entirely ....... I pity the people who order remotely via the website .....

Professional and competent salespeople who know how to advise well, good, very affordable products with a lot of exposure, rules of hygiene respected.

Very rude after-sales service. I ordered a work plan but did not realize that they put it down the building without mounting it ... customer service response ... "I explain the delivery method ... You just have to organize "Very disappointed by the customer experience. I understand that it may be my fault because I have not read the delivery method ... But a little politeness in the way of sending the messages, or maybe to advise me another carrier would be welcome !!
Reply to oksab's comment:

Oksab has not offered me any other solution as written on the answer !!!
Here is the initial email in photo and retransmitted below - then an answer that tells me that I must organize for a package of 100kg only when the home delivery option did not exist when ordering

As always well served
Nothing to say nice person answer the question
I have been ordering for several years and still very well
Thank you

Welcome, listening. The advice is in line with the project

Very friendly and welcoming staff, very reasonable prices.
Too bad there is no more choice in terms of bathroom, especially in the baths.
A store at first glance for professionals but very good for individuals as well.

For the kitchen, it's the best!

Delivered 1.5 months after order (product finally no longer in stock).
Delivery by Geodis: at the foot of the building .... Delivery time between 8:30 and 17h .... Arranging!
Angles damaged, due to bad packaging. (It should have been unpacked in the street before signing, practice ...)
Cheaper, but many hiccups.

Friendly welcome, but 10 weeks of waiting, with dubious excuses about the delay of order (they still admit half word that they had given our furniture to other customers) to have finally an error on the order delivered.
Result: we are sorry, we go back the order. I do not know how long I have to wait.
I put 2 stars because despite all the furniture that I received without error are good value for money.

What annoys me the most about oskab is to answer each time we called them they had the items in stock and they ordered the order tomorrow at the latest. Same answers for 5 weeks with 2 calls per week.
We preferred to cancel the order of the sink to make us refund.

Incompetent after-sales service, do not respond to emails and do not want to assume FUIRE !!!

Small disappointment: the work plan was not the right size. But the problem was quickly solved.

Very nice home. Advice. Speed. Loading. I recommend !