Oskab Review

Kitchen put ourselves in 2017on was a problem with a piece of furniture for assembly, I went there, the assembly team I explained how and why of problem.There 2 months ago, we had a problem with a drawer slide, we phoned to expose the problems 3 days after we received 2 new slides. Conclusion: value for money you will not find better. The only downside we had was c for delivery additional 2 weeks later than the original date for the entire order. reactive service

I have already published a review on this establishment and I am asked for it again. It seriously worries me

Very good sign. Quality furniture. The only downside is the few advisers available and a very long waiting time.

Super quality work plan at 69 euros !!! Here ! No one to explain to us the concept of going to the vendors in their little huts to get their information.
Except by that ... all is well for what I bought

We were well received by Aurore who is a good seller and who advises well

Fast and efficient despite the lack of staff (lunch break)

Very good value for money, I highly recommend this store if you have the chance to go there.
I made purchases for a new construction without regret (s)!

Very good atmosphere, beautiful furniture and welcome, I recommend!

Run away! Mass services. Promise of a one-time delivery, in the end I had to go back 5 times in the same week.
Knowing that each time I was promised to have everything, that I was coming, and that I was told that my delivery was not scheduled in their schedule.
Fortunately I had the emails as proof that my appointments had been confirmed.
I'm not talking about the first meeting where I was completely skipped and luckily, I called before. Otherwise I would have come for nothing. (Once again, I'm already more than 300km away to come to their place and have to complain every time.
I have also been scheduled for a delivery on July 20, but still no news ...

I forget to specify that even if you have an advisor who validates your plan, he does not warn you of what is available, in the store we explain the wrong method to assemble the furniture that will support the sink and the plate . Suddenly, obligation to reassemble the piece of furniture that was glued. So it's impossible not to burst ...
And once faced with the problem of cutting you ask the advisor how to do it, and there he answers you that they have aluminum rods in stock and therefore that you have to move again. But it's not your job to plan what it takes to set up a kitchen ?! It's still crazy that in order not to have any worries, you would have to do your work for you !!!

And last thing, the hinges have plastic dowels that are so fragile that they do before they are finished tightening. So you can't fully tighten, it's super practical a door with play. Suddenly you unscrew to screw again, and there, surprise, the ankle completely dislocates. And if the facade is too heavy, well it falls on you.
Result, a new microwave scratched on its front, and an unusable box because the holes were just attached by the weight of their front since we could not tighten fully.

Frankly apart from the after-sales service where they are fast, the rest is 0 ...
I was told to have my kitchen in 3 days, I am more than a month away ... I understand that it is difficult during this period, but in this case we do not announce deadlines that we will not hold, and above all we warn before, rather than learn it once we have made the trip ... There is nothing worse.

Commercial who tells you that the product is in stock. Waiting long enough for the preparation of order so that in the end we announce that the product is not complete .....

Great food, either furniture or appliances, very good quality and super nice staff. Unbeatable price.
I'm so glad of my purchase.

Excellent welcome
Very good care
Top project

Hard to find someone to have what we want but after the person we had to do is professional and very pleasant.
And prices unbeatable.
We have not yet installed what we bought but we are confident

Excellent value.
Order placed in August with fast delivery. Packages are well packaged and protected. Easy assembly of kitchen furniture that are of good quality.

Many thanks to Alexandre for his simpati and his professionalism

I stayed half an hour around the bathrooms, no one came to advise me ...

there is a big problem it's been 2 weeks he lost a palette i don't even have a whole piece of furniture and my furniture is going around there are people who have my palette every day i call them he answers me they may don't know where my furniture is I'm tired he doesn't care about me

Good store to make some savings on the kitchen budget

Superb professional house staff and a top fitness program to your needs as I have rarely seen.

June 9, 2018 I order a piece of furniture 134 euro 20 cents with postage, so I expect quality. Well on October 24, 2018 the door of our furniture falling down falls on us. Precision everything is well mounted being the trade and having read the instructions perfectly no doubt the top ... just a big problem of quality and a big defect on this model extremely disappointed. In addition I hurt myself because trying to catch up to a door as heavy by reflex. Thank you Oskab ...

We were very well received and the staff remained very attentive even remotely by email exchanges to help make our project a reality! Quality materials, well-tailored advice, well thought out ideas. The ease of payment in 3 or 4 installments in fees is just one more thing that changed our choice! It remains to wait for the reception and the installation of the kitchen to enjoy it

A pleasant team.

Too complicated payment no CB terminal on site.

The team strongly insists on taking payment by bank transfer or check.

Following the installation of the kitchen, there was a design error, so the host does not suck (due to an air flow).

Many hours lost with them.
They do not go to the end of things.

In the end I am extremely disappointed with this unfinished service.

Beautiful cuisine with good price is a very good product quality

Very good service and quality product. I recommend 100%

The worst experience of my life (commercially), start building in August, dismantling my kitchen. Pose the Oskab kitchen and there! Plant too short work of 60 cm, Oskam replaces me (without delivering it) 1 month later. Surprise the two parties of the new PT are not the same color. Back to the sender, Oskab offers me a new PT for the 16th of November. At J J no news, not an email, not a phone call, no info while I live with a kitchen under construction since mid August.
To flee !

Very satisfied with Oskab, order received very quickly. Good quality of furniture. Thanks to my advisor Marina D who was very responsive following missing packages shipped in less than a week. I recommend

Nice sellers and furniture not bad but ....
Reactivity zero. Nearly 3 weeks after having submitted the plans, contacted the store 5 times, three by phone, no reminder or return always "yes we will send you the plans tomorrow ..."
We believe that staff do not have time to process all requests
If you are in a hurry go your way

I recommend Oskab, I ordered a kitchen at home, the follow-up is perfect! Very attentive and good advice. Value for money very good

I live in Lille, hence the usefulness of the Wasquehal warehouse in the event of a glitch. Great performance of the installers. A relief that everything went well. Case well managed by Morgane P. Just a point to review, the management of delivery, do not send us anything as a document the day before, which in the end freaked out by comparing the order form . In the way that everything went well from A to Z. I can only recommend, especially for the value for money.

Nobody came to inform us ... funny atmosphere when arriving because of a person visibly dissatisfied

sink bought in February 2019 (one of the cheapest on the net) of very poor quality. mark very quickly, the traces do not leave even with white vinegar as they advised me.
At first it was because of the so-called limestone.
Limestone that in 4 months makes brown traces in the sink bottom never seen, plus there is a softener with 8 th output so ...
Fortunately I did not buy the kitchen there.

Good quality / price ratio of good quality food! Welcome to our responsible customer! On the other hand disappointing delivery of missing foot of turn as well as doors then 2 different work plans to postpone then missing hinges to go to finally look for missing parts for the assembly of the drawers! 5 go / return made in the same week without commercial gesture! We had to be contacted but nothing was disappointing !!! I will not advise !!

We took our kitchen at oskab we are very disappointed. They are deceiving our custom table and do not assume their error, then all the doors of our kitchen are veiled, not straight at all. They are supposed to replace all doors for us but so far we have no news that we cannot reach them by phone or email. So we end up with a kitchen without a door and without a table !!!! I do not recommend them at all.

Good concept
Nice and efficient staff

Very pleasant customer service and team, sell you dreams. Don't fall for the trap! We ordered a kitchen, which was supposed to be laid on July 27th. We dismantle our entire kitchen the day before, then we finally learn that the installer will not come on the 27th. We are a large family, and we host a lot, it is inconceivable for us to stay in the kitchen. We receive a new date, the 29th. The installer comes, realizes that there is a problem with the material, leaves to bring what needs to be changed. He comes back the next day. He promises to put all the bottom of the kitchen. And the disappointment, we do not have a work plan, which was nevertheless on the estimate, but which magically disappeared at the time of the invoice. We call Oskab, no work plan in stock we have to wait for the following Monday. Monday, the installer returns with a work plan and oh surprise! It was not at all the one we had chosen (willful error or simple incompetence? I don't know which is the worst). Fortunately, the installer pointed it out to us before installing it. Scandal on the phone with the sav, the installer returns during the day with the right work plan this time. But he leaves before he has finished. He comes back the next day and leaves but it's still not over. He promises to come back on the 5th at 4 p.m. but never came. Today is the 6th, no installer, the kitchen is far from over. It's a scandal I have never seen so much incompetence within the same company. 2 weeks that we are without a kitchen and who knows how long it will last. I specify that it is a very small kitchen, which must be about 2m square, nothing very exceptional nor very tedious. I want to understand that in this period everything is a little more complicated but we must not exaggerate. I do not recommend at all.

Very poor inventory management
Order placed on April 4th with a delivery date on April 20th
for a kitchen with appliances
in the end kitchen furniture not too bad except a piece of furniture upside down but the worst is not electro household! out of stock at the provider is not serious sir we will pay you back within 15 days while the check was debited April 6 !!!!!!
and last surprise no hood in the delivery also break but not possible not to be happy because finally sir you have not paid !!!!!! in the end when we buy a complete kitchen we expect the complete assembly conclusion I had to run buy electro emergency conclusion was my first time at OSKAB and certainly the last

Ergonomic site, easy to understand and use. Product conforms to the description (shower column). Quick delivery.

Always so welcoming
I once again made an order on the spot and I was able to withdraw it at the same time as the one that I came to seek they are at the height of our requests
I recommend OSKAB a hundred percent

Very good and affordable. Easy ordering on the net. Welcoming seller and available quickly. 6:30 am removal. Good address and everything is in stock compared to major Leroy M brands ....

No one answers the phone or the email.
I've been waiting for 1 week ...
More than average customer service

In one word "DECU"
I am a building professional, we are not entitled to any advantage, not even priority on goods withdrawals.
The staff has no descent dress.
We confirm that your order is ready we set an appointment for the withdrawal once there we make you wait 30 min to tell you "sorry sir we find it more" result between the outward journey, the wait and the return: 3h lost !!!
They had problems with my order "well sir we can do nothing for you not even a gesture of goodwill."
In short, to avoid !!!

Pleasant and welcoming staff, the purchase of an available product went well.

Super discovery! Very professional advisers! We come out with a complete file + views 2d / 3d of his (future) kitchen and as a bonus a sample of selected wood colors. The price / quality ratio is top too.

RAS for the preparation of order and the quality of the products, I receive my order after one month of deadlines, out of receive it in a very bad state, not being at my place the order was accepted otherwise it would be left ... no response from customer service on this subject ... damage.

I don t want to sound like a doctor of applied economics, but if you re so drowning in calls, wouldn't it be a good idea to hire?
So you will have more salespeople and you will be able to answer the phone more often, and therefore have more contacts and therefore more turnover, and thus meet the demand generated by M6 ...

We went there to arrange the bathroom. A lot of deep combinations of furniture, heights, facades, basins, shower at very affordable prices, and you come out with a plan 3 d. Excellent advice. To recommend !!

Superb store seller very attentive to a team at the top small wink for Morgane who is very professional

A lot of exposure. Correct price. Reactive after-sales service.

work plan in good condition. laborious delivery ... several delivery providers who falsify the actual date of arrival of the order.

An order placed with a delivery period announced by the advisor for 3 days for the appliance, the rest in stock. Finally, a week later, I miss a major part of the equipment, no effort during my call after the delay, no commercial gesture or even a call, as a building professional I do not recommend this supplier.

Quality furniture at an attractive price but customer service more than incompetent

DAMAGE The products arrive partially painted and no response from the SAV go your way .....
Re:

Beautiful products. Reasonable price for good quality. Choice. Easy access. Good service

Hyper-responsive counselors
We realize his kitchen or his bathroom with a large choice of dimensions and furniture of good quality
We forget the expensive kitchens and bathrooms
We can even take it with the loan of a van

Interesting price
Listening team
Easy installation
Friendly show room

I clearly advise you not to go through Oskab for your kitchen. The price is attractive but it is the only positive variable for them. We had paid for a fitted kitchen, the installer did not provide the service because, according to him, the installation was not possible. We therefore went through an independent installer, much cheaper, no problem of installation. When I picked up my order, several items were missing (dishwasher, front, tap ...) and I was not warned. Oskab still owes me more than 2,500 euros and is reluctant to reimburse me, I have been fighting for over a month. My 8 month pregnant wife has moved several times, no consideration of Oskab for her, no empathy, it's shameful and wrong. Every time I returned to Oskab, I saw and heard a crowd of people, like me, complaining about their service, their incompetence ...

Delivery and delivery are very long. No follow-up either by the seller or the transporter.
I do not recommend

Excellent store
Good advice and attentive

Good value for money but a very limited guarantee. Indeed, the customer has only 48 hours to realize if a product is damaged. So, if you plan to get delivered and you do not unpack your parcels immediately but plan to tinker a week later, go your way. Beyond 48h no exchange will be possible.

I placed an order on the 13th of February with an announced deadline of 14 days. Today still not received my order, so I sent an email to know the delivery date. The answer is at least next to the plate: "We are sorry but we have fallen behind our deliveries.
We are unfortunately a victim of our success and fail to ship orders on time.
We will send you an email from the start of your order.
We apologize again for the wait. "These people seem to be unaware that the renovation of a bathroom requires the intervention of several state bodies and they are unable to give a delivery date. , in any case not late for payment !!

Very satisfied with my order received on time, very good packaging and the quality is there ... I thank oskab for the reactivity despite the current Covid situation ... I recommend

I went for a quote and I must say great staff and fast smiling I was offered a coffee which is rare and nowadays I am very satisfied with this sign oskab on good staff. Congratulations.

Store not very big limited choice but very competitive prices
Regarding the after-sales service, we bought a toilet whose flush is defective and no response to our request.
The toilet still cost 232.50.
This is not serious.

Purchase of a ref huppe sliding shower door and a ref opah column. Very good quality item. Vast choice and warm welcome from the team. Very professional. I recommend. Thank you

Nice home, very good impression, no pressure. We look quietly we do not jump on it and we come to see us a few minutes later to find out if we need help. Computers are available to create our kitchen and bathroom design with samples right next to see what this gives. Very well arranged. I recommend and come back. Thanks to Vincent our advisor.

Very disappointed ... 2 custom work plans ordered at the end of February: estimated waiting time before delivery, I'm told a month.
Finally we are at the end of April and the delivery has already been postponed 4 times!
for the moment I find myself with an unfinished kitchen, two custom worktops in nature and of course paid ...
What a desappointment : (

I ordered a small kitchen on 6/02/2017 with normally delivery to 23/02 / 2017.After 5 calls or each time I was told that my order was gone and obviously that was wrong, once a person very unpleasant tell me that my order had been prepared at 23h the day before and left this day always wrong
After an email from me my order was ready and I received it on 6/03/2017. In the assembly for the drawers a coulisse did not correspond. I called the 6/03/2017 in the afternoon a person assured me to do the necessary for this week, still nothing
an advertisement saying the customer first and foremost, I think we should tell the customer the truth about delivery times
I would give my opinion when I receive my package
monday 13/03/2017 still no parcel, I call the sav a person responds to me that no request for replacement was made from Mr jean clement, she confirms me to place the order immediately and sends me a confirmation email
hope this week for delivery

Too much waiting for a board .. but beautiful home products to review remain simple ....

Hello, I ordered in June 2020 and was delivered in August! The deadline was long due to the covid 19 crisis! But I would really like to salute the customer relationship service and the after-sales service which is top. Thank you to zelia in particular. I will explain, I will receive my order on August 19, and when starting to unpack it, I realize that a shelf is cracked! suddenly I send a photo immediately to the after-sales service, suddenly a replacement shelf is sent to me almost on the next day. second my kitchen is up 1 week later, the person who assembles the furniture realizes that 2 facades have taken hits, so 1 hitch on each of the facades. I immediately send an email and a photo supports it! the service after sale sends me an email confirming that 2 doors will be sent. The doors are shipped the same day! frankly bravo for the reactivity!

Very professional. Efficiency and speed in the project concept.
Thank you Lucile.

Very competent salesman, patient and good advice. The prices are very reasonable.

It was on the Internet and on TV that we discovered this sign. Then we went to the Lille showroom and there we are posing the kitchen we bought !!!

beautiful exhibition hall-customer parking often full

From order to delivery nothing to say! Everything is perfect and I am the first astonished! good quality items. Nickel deliverers! Editors at the top of perfection. My kitchen is just a work of art .....

A wide range of products at fair prices. Friendly staff who take their time to explain. Our kitchen will come from here once the house is delivered.