Oskab Review

Don't count on them to have a decent kitchen.
They take a huge delay, do not meet the deadlines, do not take the right measures (we had to give up a piece of furniture, which represents a lot of storage in a small apartment kitchen).
They do not know how to install and fix furniture correctly, to justify themselves they say that it is because of the blows that the furniture has taken in the warehouse ...
If you want to get value for your money and your time, definitely don't go there.

125 euros in a flip cabinet to see that holes are not made, and on the other side the holes are too big for the hardware provided.
Suddenly the caches fit badly However impossible to be wrong by following the instructions especially that the hardware is dropper I specify. A botched job a furniture kit or soon it will paint it even. 125 euros 3 weeks of expectations for that, I am extremely disappointed. If you are not a handyman avoid OSKAB if you like the LEGO it's a little expensive for a product with so much flaw but ...

I was not disappointed with my 1st order, I am preparing another purchase project and hope to be equally satisfied.

Fantastic value for money! I bought two kitchens in six months for a nice result, enjoying the services of a very experienced home installer. Often specials on home appliances. Basically, for the same price, among the competitors you have the furniture without the electro. The famous Swedish store just has to stand ...

Show material rom well exposed, reception very good, super personal. Nothing to say about this business

Very bad experience, I strongly advise against!

The person who took care of my plans made a lot of mistakes (example: on plan, the complete worktop 2m20 received 2m08 ... where are the 12cm? I put a fall of worktop? Ah ben no there is not enough)

I received my order several times for a kitchen that had to be set up in 1 weekend, it's been 3 weeks now and I still have not received the oven ...

Thanks Oskab

There should be no problem ... The After Sales Service just pretends to take care of you.

No complaints. Everything was perfect from the design of the plans to the laying of our kitchen. We thank the professionalism of Edouard as well as the team of installers. We will gladly come back to Oskab. Mr. and Mrs. Ernecq.

Hello online order. Well done website. Estimated delivery date May 29, we are June 29. Still no news from the carrier when my order is ready since May 23. After several phone calls I am told that they will call me back to give me news I am still waiting !!! Two months of waiting for two work plans. I'm beginning to be fed up with it

Very good experience with Oskab.
Supported by a person who design my kitchen in no time and who gives me advice.
I receive it in time (even a little before, they contacted me by phone to advance the appointment of withdrawal if I wanted) and they lend me a truck.
Aside from the hood that had a little delay.
No big deal, that does not stop me from climbing the kitchen.
I realize that I miss 5 cm of credence. Bad calculation on my part or Oskab? No big deal, they give me a full 3m credence and have it delivered along with the hood.
I finish the editing to realize that there are missing shelves in furniture.
I go to the counter, explains my case, and they immediately give me the missing shelves.
I always had interlocutors in my listening. It's a young and dynamic team that reacts right away.
In the end very nice result for a value for money more than correct.
Thanks to Matthias who took care of managing the little quarrels with unfailing efficiency.

Very nice showroom where you can combine all your desires in terms of kitchen and bathroom fittings. The welcome is warm (even during COVID ) and the advisers are very professional, fast and efficient and above all attentive to the customer. Attention small parking lot where you have to juggle between utility vehicles and small rocks ...

Everything is well explained by the very professional sales hostess
Welcome canon !!!!! Customer support at the top and good advice

An order placed on June 21, 400 euros, a confirmation email received since then, nothing else. No delivery date no estimate. I preferred to request the cancellation of my order. No follow-up, I have no doubt that the kitchen will arrive one day. But given the non-existent customer service today, I'm starting to fear this delivery and the various problems that can be associated with it. So I do not recommend this site

June 26, 2018: Hello,

Thanks for your feedback

It is possible that the installation of the furniture could be the cause of the problem encountered.

We never have any bad surprises with our hanging systems. It would be complicated for us to continue to sell our products

Moreover, I did not receive a photo. Feel free to send me a picture of the holes in the wall and the dowels used

cordially

June 25, 2018:
You contacted me by email regarding the bad opinion I had given on your kitchen.

I make you by therefore by photo of my bad experience with you !!!

I have just fitted out my new apartment, I am setting up your kitchen and now the over-hood cabinet falls and breaks my Samsung induction place to buy 219.99.
Broken plate + damaged wall.

No word to tell you my disgust for this cuisine because now I cannot afford a new plate .. !!!
Being young and a student, this experience is just deplorable at my level.

This is my dissatisfaction and I would not recommend this type of furniture in any way.

A total fiasco, too large custom work plan. You have to go on site to be heard because nobody picks up the phone, for a mini kitchen without corner or angle it could perhaps go and again, I'm not sure ! The best advice I can give to people who want to become a client is to flee and go see the professionals! Real ones .... I started my cooking for more than 2 months and it is still not ready to cook!

Good place to give you cooking ideas. The customizable layout is really nice.

Super welcome and Super service !!!
Being a kitchen installer and having had to deal with other companies I can tell you that I saw the difference as much by their professionalism as by their responsiveness to problems, because when you put together a kit kitchen you want it or no, there are always little unexpected things ..!
To all this you also add a Super Quality / Price ratio ..!
Mention Very good for the Sales consultant Jean Clement !!!

Super welcome choice advice available !!!
In the top
Sav Nickel
For having made almost all the cusisinists, I really do not regret our choice

A very good welcome without feeling clinging! Very satisfied

Fine furniture, responsive to messages, serious, I recommend.

An unacceptable delivery time for a product in stock. (2 months). As for Oskab delivery providers ... perfect amateurism, see incompetence. After 2 months appointment. Waiting, waiting and waiting ... a call to realize that the delivery man would not come in the day! fortunately after minutes of negotiation a solution was found. The OSKAB experience I never want to retry ... finished. in my entourage I dissuaded everyone from appealing to this trader.

Simply SHAME!
Kitchen project signed in July, installation planned for August 3 initially.
Finally it is September 15th and my kitchen has still not been set up by Oskab following various adventures that Oskab absolutely did not manage (delayed and incomplete delivery, postponement of installation several times etc ...).
Best of all, the installer (who was due to come up the kitchen on Thursday, September 17) just called me to inform me that he was breaking his contracts with Oskab and therefore was not going to set up my kitchen ...
Oskab didn t even bother to inform me and remains unreachable by phone until now.

Very nice place to choose and cook with good advice

VERY GOOD SURPRISE !!! I did not know this sign.
Preparation and delivery in record time! Delivery impeccable by a serious carrier, the preparation of parcels was remarkable and it lacked nothing! (My order was nevertheless consistent, complete kitchen in L of 2 m x 4 m plus a central island) all very very well packaged and very well protected, and even bigger surprise the quality!
I also dealt with the SAV which was more than the answer height in a few minutes sent the next day !!!
Thanks to Matthias for his responsiveness and professionalism!
And thank you and congratulations to Oskab for this superb cuisine!
Do not hesitate !!!!!

I had bought boxes (without the fronts) at Leroy Merlin. Meanwhile LM has changed its entire range and modified the size of its boxes. I was able to find an alternative with Oskab. Well ... there are not all sizes. But at least I have facades for my boxes. In addition, they are pleasant to customer service. And I forgot: I was delivered 24 hours before the scheduled date. So Oskab boxes can be adapted to the old LM range.

Very good kitchen designer, a lot of choice, good quality and very good price, the sales people are great and help us with pleasure.

The list of disappointments was long during my first purchase with Oskab ...
I knew the sign by their passage on M6 and I said "why not try, a French brand, and that looks serious".
Given the impressive number of positive reviews, I did not expect such an experience!
To put in context my order was on a fully equipped kitchen at 6000 (6 pallets, 950 kg). No worries until payment (obviously), then it gets complicated:

- pay the "home delivery" package when ordering, and learn from the delivery person that everything will be left in the car park (I live on the 2nd floor)
- great difficulty to contact Oskab by phone (it hangs up automatically after 5 minutes waiting)
- learn by the person that I can finally get online that I should have read better the general conditions of delivery that explained "black on white" that home = parking (or sidewalk ...)
- be called by a different interlocutor during a period where I had specified to be absent and unreachable to announce me a surplus of 600 to mount the elements on the 2nd floor, with of course a payment in urgency otherwise the service was not validated
- to report to me during the delivery that it lacks elements (I had to help the deliveryman to unload 2 pallets while waiting for his colleague to arrive ...)
- wait 10 days more for the delivery of the missing elements (and have to postpone the intervention of the installer, the installation being not proposed by Oskab)
- continue the installation but realize that the 3D software miscalculated the length of the work plans
- wait again + 2 weeks to be delivered the missing work plan (a plan of 3 meters, delivered to my parking lot, Oskab had the gall to ask me to pay a surplus of delivery, which I have this time refuse)

In summary, more than 2 months elapsed between the date of payment and delivery in its entirety.
2 months without cooking to heat the kettle and do the dishes in my bathroom, I pass the details even if you get used to it.
I really feel like I have been taken hostage, completely helpless in the face of the situation, forced to pay fees that I had not budgeted, and asked for several days off work.
I have of course sent a claim for a refund on part of the total amount, and Oskab offered me in return a voucher of 200 valid for 1 year on their site.
3% voucher ... I obviously refused this attractive offer, and had no other compensation. By cons I continue to receive emails satisfaction satisfaction questionnaire following my order, just to push the joke a little further.
I hope to be an isolated case that has just accumulated the galleys, as long as I wish that the experiences of other customers are better than mine.
I particularly draw your attention to the conditions of delivery, especially if you place a large order and you live alone, if you want to avoid unpleasant surprises ...
Also be careful to double check the lengths of the work plan calculated by the software, which a priori has trouble taking into account the length of corner furniture ...

I understand the success and visibility generated by a TV pass, however you must be able to be up to then.
Oskab is not.
Huge disappointment.

A TRUE commercial gesture from you on this order (ref SDQTZJKJX) would be appreciated.

thank you,

To flee, no welcome, no politeness .... well, in short, no one.

Excellent value. The staff are very nice and give good advice. The service is impeccable. To recommend highly!

Pitiful ... order placed. A month of waiting. I follow up with a polite response from the customer follow-up. A week later, still no movement. I threaten to warn the repression of fraud, I am told that we are doing everything to ship my order ... 2 days after email that the order is canceled ....
Deplorable. FLEEZ (oskab employees, your skills will be appreciated elsewhere)

Very good, good products and during containment click and collect

Well from the beginning to the end (other projects will follow ...), the counselor very pro, available, several changes have been made always with a smile ... The service also perfect for the exchange of defective products (which can happen ...), availability is really an asset! The van loan ... I will return gladly! Thank you for the quality of your services and see you soon!

Good products, cheap and a website easy to use especially their free application plan and scenario.

Missing 1 facade and a door opening kit, and I had to buy one because according to them everything was delivered. No advice for the pose and the cheeks.

very well received. thanks to zelia and see you soon

I sent a question by email and still no answer after 72 hours ..... but I just had a clarification on a piece of furniture and know the delivery prices. For me these are not complicated questions so I do not imagine if I had to face a dispute .....

I recommend Mathias these an excellent counselor smiling and very patient

Super welcome, listening. Very kind and attentive counselor.

After several disasters they are not even able to refund my store purchase
They offer a transfer on the 15th or the 30th of the month
So I still have to wait to place an order somewhere else
Extremely disappointed

Beautiful showroom, a lot of sellers, who unfortunately do not always know the products they sell (damage).
Notices not always very understandable or poorly translated.
The assembling of furniture by a novice person will certainly be laborious.

Good value for money. Expert advice and assistance in the 3D design of our bathroom and kitchen projects. Make an appointment to be helped

Well presented products, bathroom concept modeled on that of kitchens with the design of its furniture by choosing its facades and worktop, very well

Very good store and logistics is very nice

Paki

one of your counselors hung up on me, I find it very insulting. I did not bother to call back a second time.

Nice sellers. A bit long when you want to remove an item.

Top and very professional organization and good food

RAS. Purchase of an extractor hood to equip my kitchen island (pyramid model in stainless steel). Fast and worry-free. Super aesthetic and silent.

More choice on the Internet, but personal listening. .

Very welcoming, did what was necessary to force the delivery schedule .... found solutions.
I recommend.

Very disappointed with the finality ... made to measure island made according to our expectations, payment on the spot certainly without checking the basket but the confidence with the lady did not make us suspicious, and during the delivery we realize (once the truck delivered because we quickly unloaded) a package that does not speak so once open (which is logical when we want to see what it is) we realize that it is a work plan that n had nothing to do with our project and that the lady had not removed from the basket (so 70 more which is not negligible when you expand the family). And there their answer, it is impossible to recover it (us, our car can not transport the plan), then no commercial gesture by repaying it (damage with your figure, 70 it is nothing).
We are therefore very disappointed, and our lack of vigilance due to overconfidence with our interlocutor makes us regret our purchase, which shares the same opportunity has defects if we must be picky like you.

We are 10 days from your answer as our counselor will call us, I think you do not follow your records, the disappointment is filled ...

Advise to listen. Produce quality and affordable after making various quotes to competing brands. I recommend

Unbeatable value for money!
Dedicated, human team. We should all get it!

Hello we ordered our kitchen July 21, 2018 with a maximum of 4 weeks of delay on the site so we took the leave to be able to assemble our kitchen, we tried to contact several times a counselor asking to be called back, we have so sent 3 emails to be reminded, after 15 days I decide to call all day to have a telephone advisor who tells us that our kitchen will be delivered August 27 at the earliest, having taken my leave before I ask the question how to mount my kitchen you send an email to have an explanation and we still have no one by email or phone, we still pay more than 2000 and pay 2 delivery has no answer for more than a week no sign of life from you we also want to redo the bathroom but we do not go through you since you royally fooled yourself with your client that you passed on television does not explain everything,

Very welcome, people available to make our cooking quote. A very good value for money . Impeccable preparation and removal of merchandise.

What to say to buy the sellers are always present, it is obvious but for the delivery one should not be in a hurry more articles are missing, also the installation of the kitchens is not the best compared to other providers and when an article concerning the Appliances does not work do not count on the sav it is a point o conclusion I confirm all the negative opinions published on oskab can be a little cheaper but too many problems with this company go your way

Very disappointed with the REAL customer service !!
Work plan ordered on March 24 and received this day DAMAGED ON 2 ANGLES.
I had about fifteen phone calls since the reception at midday, without success! I sent several messages from the site to be called back, without success !!
It is a tailor-made plan intended to serve as a dining table therefore unusable as it is !!
Thank you for contacting me please!
layla-s@hotmail.fr

Order paid online March 14.
Delivery three months later approximately a Friday evening at 10 p.m. by a delivery man who does not speak a French word and also asking you to keep the pallets ...
During these three months of waiting, no communication from OSKAB.

Fortunately we are satisfied with the product ordered.

Shameful ... (recruitment)

After having applied for the position of "customer service manager" at OSKAB. I am given 4 interviews in 1 month and 1 week (including 3 that were useless), I am given the hours, the salary, the potential start date.
I waited all month because I absolutely wanted this job that exactly matches my old experiences. Then after having passed my 4 interviews, I see that the ad is reposted on indeed even before having given me a feedback then finally: I am not taken because they are reorganizing the position and that "my profile corresponds completely but he is looking for a customer service manager oriented towards logistics and furniture assembly . I was stunned.
I worked in 6 companies + about 40 interviews I have never seen that!
You don't reorganize a position in the middle of a recruiting session.
In short, the foutage of **** this company. If you are looking for a serious and fast post, go your way. No organization and no seriousness in this box advocating values and respect. very disappointed that I am taken for M ****.

In one visit we signed a quote for a custom bathroom with Grohe shower column and faucet. Custom doors and handles, the choice of basin and its size for the personalized basin unit. Availability of items. We are looking forward to delivery

Very pleasant staff and attentive pity that on the site we are not warned that we can not enter the store

Very good value for money. Young and responsive team. Very good after sales service. Just a regret for the protection of solid wood worktops ... light

Very nice store, very good customer relationship, top service
And the loan of the van 2 hours free that was really great!
Every day I have the joy of cooking in my beautiful kitchen at OSKAB merciiiiii !!!!

Very pleasant welcome. Wide choice and very good value for money. A team that listens. Super follow-up of files by Camille. Very good store really

I request that a manager contact me. Is it normal to have to run after a quote?
It has been several weeks now that a plan has been built with an advisor and nothing has progressed: no pre-visit appointment scheduled, advisers who do not answer the phone.
Worse, when he contacts me and I miss his call, it is to tell me that they are waiting for my return. The world upside down...

Arrived, reimbursed, credit, order, delivery: 15 min with a coffee offered with a smile for the wait: hat!

Very welcome a lot of professionalism from the advisor and good advice

Non-commercial We were misinformed, I was sold an article I did not need and now they do not want to know anything. They are thieves. Do not have to do to Jonathan at home.

Purchase made 1 day before confinement, I was certified that even in the event of confinement, I could come and pick up my order. Result, from Monday, I see that the store as the drive is closed. I am calling customer service to have my order canceled. First call, we ended up hanging up on me after explaining my problem after a long wait ... Deplorable customer service !!