Arthur

Review of Obvion

About 6 years ago I took out a mortgage for "my" h...

About 6 years ago I took out a mortgage for "my" house, this was extended 2 years ago with a large building fund, it then became "our" house. (Moving or remodeling was necessary, the latter chosen). At the time, the invoices had to be submitted and paid directly. Our contractor had a company change during the construction process. (The invoices came from another BV). At the end of the construction process, the invoices were suddenly no longer paid. Not the contractor, but also the kitchen supplier who had to have the full amount for installation. We called Obvion 30 times at the time. They came up with the message "is pending, we can not say anything about it". My girlfriend and I took turns calling my girlfriend who once asked the operator of the operator for clarity. She was a little emotional and wanted to know what was going on. This one also did not want to say anything .... That was also the end of the conversation, she was put off with excuses in the subsequent calls and my girlfriend was no longer put through. The kitchen was placed within a few days, so we decided to pay for the kitchen ourselves. (Fortunately we had the means) We were in a temporary rental home so it just had to be finished. Finally after a month and a lot of phone calls they said what was going on. The contractor's invoice was incorrect. The contractor had a month's vacation in the Far East and was therefore not easily accessible. So much time had passed that it was back in a few days. He then immediately contacted and cleared up the confusion. All in all an unnecessarily very stressful situation for us. Very poor communication from Obvion !!! I hope that I can always neatly pay my monthly costs for the rest of the term, because I fear that we do not have to expect much from this company ....