I had went into this store not knowing what I really wanted. Josh Rivera really helped me with my process. He was a great help and did an excellent job at helping me figure out what I wanted and needed. He was so friendly and such a joy to consult with ! I definitely recommend people to go in there and consult with him he was just extravagant !
Had my car again serviced where I purchased it at O Briens. Really happy with the speedy service. Nick always recommends the work to be done and prices are reasonable.
Joe S is the man. He will get you the deal of a lifetime.
This is the first time in my life that I had a pleasant, rewarding experience at a car dealer.
I had received an attractive offer from a Naples dealer on a Santa Fe while dealing with O Brien Hyundai on the internet. The O Brien offer was lower but I was reluctant to drive 25 miles to buy the car.
Adan, the sales mgr called me, offered to have the salesman pick me up in North Naples and made me an offer I couldn t refuse.
Danny M, the salesman, was perfect. Friendly, professional and knowledgeable. There was no pressure , no bait and switch, they even lowered the price unsolicited by a small amount. Danny went over every feature of the technology laden car which arrived washed , with a full tank of gas.
I highly recommend O Brien and Danny without any reservation.
I would like to recommend Danny Millans at Obrien Hyundai if you re looking for a new vehicle
I brought my car in Monday afternoon to get a door handle and window worked on. Nick started the process he was very kind and helpful.
After two days and an issue that happened, Ernesto Gomez stepped in and completely resolved the issue and went above and beyond to make sure it was corrected and I was left satisfied with my service. His customer service was absolutely wonderful! I could've left there very disappointed but he made sure I was taken care of. He made my week honestly, great people!
Needed a miracle to happen today and man did Carlos Ramirez made it happen!!! He was super friendly polite and most of all a man of his word. He said he could get me into a new car and he did. If you need a car he is your guy any day of the week
Typical car buying experience. Tried bait and switch, but had a screenshot of the car and price when I arrived. Employees were talking about customers badly in front of my wife sitting in the car. When we pointed that out we were made to wait 2 hours for finance guy to do paperwork.
We had a great experience with our sales rep Zak Banwart when recently buying our car. He was helpful, informative and did not pressure us in the slightest. Zak made an otherwise unbearable experience tolerabale.
After buying our brand new 2018 Hyundai Santa Fe Ultimate suv (on Jan 30,2018), a few days later we noticed the passenger headlight had condensation, brought SUV to replace the headlight. Also noticed in front seats there were something that would poke you in the thighs when you would be sitting, if you would run your hand you could feel little spike like plastic coming up. Upon replacement of the seats the trim piece would not properly fit back on the seat, Hyundai order a replacement, had to come back left the SUV, when coming back to pick it up, we were advise that they ordered the wrong part and we would have to come back another time to replace this. After that was replaced, brought SUV couple of weeks later the Trim panel around the front seat would not fit together properly. A week or so after the passenger seat trim panel popped loose again, part had to be ordered. A few weeks after lower seat trim on passenger seat was replaced and Hyundai was notified about a clicking noise that the steering wheel was making when you fully turn it. Another few weeks after that we noticed that the passenger side rear molding was sticking out about a quarter inch, SUV had to be sent to body shop, at same time we expressed our concerned about brakes squealing at low speeds problem was never fixed. After SUV came from body shop, once you would open the trunk you can hear a noise simulating that something is loose inside of the actual trunk door. A few days ago the BSDS system failure light came on while driving on I-75, this has happened twice so far. Another recent thing has been the stereo the music would be on and all of the sudden you could only here the back speakers and not the front, you would have to turn off the stereo and turn it back on for the speakers to function properly. The suv has been back in for repairs at the shop again for new seats, check out the bsds system, the brakes, the steering wheel noise, to get a new radio and to get looked at because the suv wipers are streaking. We have contacted the general manager various time to talk to and in one instance of the last day of the month he saw us and we asked to speak to him and he just closed the door and they told us he was going to call us and nothing. The manager rex gave us an attitude when we told him that we are being nice about the subject. We bought a brand new suv and now we are stock with a lemon and we don t have the money to get a lawyer, we trusted Hyundai and now we are even scared to drive this thing because of breaking. I left countless of emails and voicemails to the district manager D.H. Lee and no answers back. We spoke to the service manager and he said this which made us feel like we are hopeless thank you Hyundai.
Good afternoon,
Sorry for the delay. I have not yet heard back anything from Hyundai regarding your case. The only thing I have heard was from our rep, who advised me to advise you that if you are looking to have the vehicle repurchased under the lemon law, then you will need to go through the proper legal channels of the state of Florida. I legally cannot guide you through that process. However, there are laws in place to protect the consumer, and you are most certainly free to pursue that avenue. Our GM has been out of state. He gets back later this week, I believe.
Have a great evening,
Ryan Holley
Service Director
Truly a pleasant experience....spoke with Josh....no pressure....very knowledge...and pleasant. I'm going back.
Carlos Ramirez
Great Customers Sales thank you for everything
Dealership is horrible bought a 2017 sonata se and and they got all paper work they needed bought the car September 1 2017 and it s november 6 2017 and they still have not gotten an approval for the car at a bank so I m driving a car that is still not financed with a bank
Best dealership hands down. Danny Millans thank you so much for helping make this a great experience!!!! YOUR THE BEST
Took my 2016 Sonata in for an oil change and drove out with an almost new 2018 Santa Fe thanks to an observant and aggressive salesperson.
Best experience by far purchasing a vehicle. By far THE BEST salesman was Carlos Verdura took care of us and offered the best price. Everyone in the showroom was cordial, attentive, and we were offered coffee and water while we waited a few minutes Carlos Verdura pleasure to work with and took special care . We felt no pressure dealing with our salesperson. He spent a lot of time with us and was very patient. He did not aggressively pressure us to buy a car and was willing to work to a provide a great price for new car. We are very glad that we had good experiences in Fort Myers OBrien Hyundai center. Also we wanna say thank you to Cameron financial assistant, he was very helpful for us.
Danny Millans was a great help he continued to hell us even when the situation looked bad and he s a very humble and good person
Big shout out to Vincent Minichino at O'Brian Hyundai. I traded my 2009 Hyundai Santa Fe and did a 2fer deal, and purchased a Hyundai Tuscan and also a good used truck for my husband. This was our 5th and 6th purchase from O'Brian Hyundai. Vincent was a real as they get, honest, helpful and worked hard to find me exactly what I wanted. Vincent may be a Sales Associate, but to me he's a new friend. If you're looking to purchase a vehicle, go see my friend Vincent. Tell him Wanda sent you, he'll treat ya right!
We have purchased 2 cars with O'Brien. Our 2nd purchase was with the help of Carlos. We went in with a trade in. We knew what we wanted a 2019 Hyundai Kona and our price point out the door! Carlos and the finance department delivered within our budget! We will continue to buy our vehicles with them and really enjoy every time we go even for an oil change! You won't be disappointed buying a car from them! Ask for Carlos!
My lease with Toyota was ending, and ended up at O'Brien Auto Park to check out some new options. Justin Taylor worked super hard to get me exactly what I wanted in person as well as via texts and phone calls. He dealt with all of my lease end details with Toyota, and helped me get exactly what I wanted super quickly. He has followed up to make sure everything is still running smoothly as well. It's a really great feeling to know you're truly being taken care of, especially during buying a car (which is a big deal)! Highly recommend
Danny Millans was our salesperson. He become a family for us. Thanks for all your help today.
I took my Sonata to O Brien in an emergency situation as the trunk release had broken and I was leaving the next day for 5 weeks.
I did not have an appointment but the service representative could not have been nicer and the problem was resolved quickly and efficiently.
Kudos to all!
Spent 2 weeks looking for a car and decided to stop by O'Brien Hyundai to take a look at their selection. I was helped by Mark Forest their sales rep who was the most helpful, polite, and insightful sales rep I had met throughout my entire search. Mark was extremely helpful throughout the entire process from the test drive, to running the numbers, and finally applying for the loan! couldn't have asked for a better experience! will definitely recommend O'Brien to my friends and family. P.S. if you decide to stop by ask for MARK FOREST!
Service is great... always. The only complaint that I have is the person who moved the car into the shop feels he has to adjust the driver's seat to his own personal preference. He's only moving the car 50 feet. Does he really have to screw up my seat preference???
This is not the first time this has happened.
Big props to Rex, Josh, Cameron, and all who helped me get my new car!!!! Extraordinary customer service was provided. Would highly recommend this dealership!!! They definitely set the bar in customer service, pricing, and inventory!!! Thank you!!!!
Wow!!! I always have a great experience here, everyone is very personable. I definitely have to talk about my experience today, Zak one of the car salesmen reach out to me. I made an appointment and when I walked in today, I love how he asked what I wanted and didn t push anything on me. He ended up helping me find the perfect car!!! Anyone looking for a car go see Zak!!!!
Walked in to purchase a car, no sales men in site. I left, you would think they would be at your hand and feet trying to make sales at the end of the month. I purchased my last car there and the service was great. I guess I'll explore other dealerships
Just wanna give a BIG THANK YOU to Carlos Ramirez for getting this girl into a SUV today, I appreciate you!!!
I can't say enough good things about the experience I had at O'Brien Hyundai. Giacomo gave us excellent service above all I expected.
I worked with Cesar Ordonez, he was professional and courteous thru out the entire process. Would highly recommend him, and the O'Brien team.
Big thank to the dealer and Carlos Ramirez, great customer service.
I had scheduled an appt to see the latest 2014 Equus and was met at the door. Immediately I was shown to the latest cars by a very qualified salesman who demonstrated many of the features before we went on a test drive. We went on a 15 minute test drive trying out many of the features. Upon return to the showroom, I was made an offer I couldn't refuse. While the paperwork was done quickly, I was checked on by the salesman several times. I was offered beverages, more comfortable places to sit, etc. Each step of the way was easy and concise. While the paperwork was being done, my salesman transferred all of my things from my old car to the new once the new one had been thoroughly detailed. He sat in the car again with me going over any questions that I had. We scheduled another appt for him to program my CD player, answer follow up questions and have one thing added that I wanted. He even is going to come to my home to help me program my garage door into the car. Now that is service! I can't say enough about the service, treatment, and helpfulness the team at O'Brien provided...not to mention a GREAT DEAL on the car.
Great car dealership Matt at Subaru is the Best. Will definitely by my next car from him and O'Brien Subaru.
Everyone was great. Very cordial and welcoming. Treated me as if I was home with my dog. Of course I had my dog with me. I have been buying cars since 2002/ thank you.
Miguel truly is the best- Although I have not met him personally because I live in Ohio, he has been working with me over the phone and through text messages for the past 3 weeks. He has diligently responded to all of my questions and concerns and has gone far above and beyond what anyone would ever expect. Miguel has been nothing short of extremely professional and responsive. The car arrived yesterday and looks fantastic- I will be referring friends to him, despite the fact he is out of state, and definitely plan to purchase all future vehicles from him.
Absolutely horrible dealership. Customer service is rude and unprofessional. Sales reps and finance department screw up warrnetys then when needed tell you something completely different. Nothing but a head ache and complete frustration. Never ever again will I use them or recommend them. They are completely useless and could care less about consumers. Over all. Compete a**holes
Had a great experience with buying my 2019 Hyundai Tuscon!! Zak helped me find exactly what I wanted and throughout the whole process was professional and efficient. Couldn t have ask for a better experience. Thank you O Brien Hyundai and Zak.
My experience from making an appointment with Jose Delgado to the actual scheduled work was absolutely WONDERFUL !
Working with Jose Delgado was a pleasure. He explained what should be done and why. In addition, he was made aware of my physical disability and the work was done ASAP.
Jose, is indeed most knowledgeable, very patient and above all, an outstanding asset to your dealership.
Marvin Fox
I was riding past the dealership Saturday morning and noticed the price on a vehicle parked on the corner as you enter the lot. Didn t have time to stop, so I tell myself to come back after work. I came back, spoke with the salesman to make sure that was the price of the car. He assured me what s on the windshield is the price! I test drive the vehicle and told the salesman I ll buy it. I told him I would take my vehicle I m driving now and pick up my wife and transfer this plate. I leave to pick up my wife and return. The salesman comes out with some other guy saying he put the wrong price on the car! He couldn t sell it to me at that price. Then the sales manager comes out and says the same thing but was very rude and walked off saying something to another salesman that didn t sound nice. I told him if had anything to say to me, say it to me, don t walk away and say it to your coworker!! He was very rude and I asked for his name and they refused to give his name! Everytime I go to Obrien Hyundai I have a bad experience and I have bought 2 Genesis from Tamiami Hyundai and now a Equus, not to mention numerous other cars my family have purchased from Tamiami!! Some off the staff there sucks!! Rex Moonshower is the sales manager that was very rude and unprofessional. And another sales manager Adan Hernandez came from behind the counter to try and intimidate me and tell me to leave the premises. If I could rate Obrien a 0, that s what I would rate them. They didn t even try to negotiate a price on the vehicle either!!
One of the smoothest car-buying processes I have experienced. Staff greets you at the door. My salesperson, John Ruiz, was top notch but not high pressure. He took the time to determine the best car for my needs and to explain all features after purchase. I also ended up trading in my vehicle here since Adan offered me a better trade in.
I have two cars through this dealership plus numerous service calls and have gotten A+++ service no matter what or who. Most recently purchased a vehicle through Fedner who takes customer service to another level. Laid back yet knowledgeable, and took wonderful care of my family and I not just as customers; I can tell he cares for his clients. Of course they wanna sell, but this guy was just "cool" is the best way to say it. Oh, and by the way, they have REALLY good coffee.
We're super happy with the great experience we had in this place with our friend Danny Millans.
Dave from Sales was very friendly upon meeting me and setting up a test drive for the vehicle. On the day I leased the car, he had the utmost professionalism. I would highly recommend Dave at O'Brien Hyundai.
Kyle from Service was very helpful in setting up the following oil change appointment over the phone, as well as friendly upon completion of the service. The other service personnel were professional and helpful in greeting me and processing the paperwork. The oil change went very well.
Thanks!
Nick Vella is the best service advisor that I have ever dealt with at any dealership or brand! He s attentive to your needs and maintains timely communication.
We limped in with an intermittent issue at 4 pm on a Friday that another local dealer only cleared the code on two days before. O'Brien Advisor Edgar Braddock couldn't have been more friendly and competent. They diagnosed and solved the issue with ease. O'Brien is an hour from home, but I will continue to depend on them for service.
Thanks!
Had a great experience buying a certified preowned Hyundai Sonata. The sales consultant Paul McRae was very helpful and answered all my questions and made what is usually an unpleasurable process a pleasurable one!
Jeff Simpson is a great salesperson, no pressure, and very knowledgeable person! We purchased two cars from him in one month. Great guy & Great Company! We recommended Obrian and Jeff for great cars and great staff!
Bob and Karen Kelly
This place tried to bring out an offer that was well above the listed sticker price. I asked about the price being wrong and was told the sticker prices had went up and they haven't change them yet. I asked if they would honor the sticker price that was on the car at the time of me being there and they said no. I then wanted to leave however they still had my key to the vehicle we were trading in. I asked for the key several times. Instead of getting the key I got some kind of fake manager named ADAN. He was extremely rude and told me and my wife "I guess you didnt come her to buy a car then". As he walked away. I expected this was the end of it however then another manager comes out named CHARLIE who was just as rude and continued to try to get us to discuss a deal. He finally walks away waving his papers at me and my wife saying "I was just going to make you a deal but whatever" also as he walked away. Still no keys to leave. Finally my wife asks our original salesman ALEX again if he could please get our keys so we could leave. He finally shows up with the keys and followed us all the way out to our car trying to get us to talk. This was the worst car dealership experience I have ever had!!!
Great Experience. I brought my nephew in for his 1st car. We worked with Bill in sales and Charlie Biddle was manager. We got an incredible low rate and the payment we needed right away. Very professional. Buying a car was quick and easy. Thank you Bill and Charlie!
Our 6-year-old Subaru Impreza was in an accident just before Christmas of 2018. We knew we wanted another Subaru and I sent Erik an e-mail from India describing the details of the car we wanted and that we prefered owning to leasing and that we would need financing. Between them, Justin, Zak and Erik quickly sent us a photo of exactly the car we wanted. We returned from India at the end of March and had the car to drive home within a single day! That is certainly worth a five-star review.
Excellent customer service and experience. Great staff. John Ruiz was very professional, helpful, friendly, and great personality. He went the extra mile to make sure I was happy and content. I m glad I chose to go to Hyundai Fort Myers. I definitely highly recommend this place. This is the place to go to get your new vehicle.
Went to O Brien Mazda for the first time and I was very pleased with the experience. I was given first rate customer service from both Justin and Jessica. I would highly recommend O Brien Mazda to anybody looking for a new or used car.
Nick is a gentleman and not be pushy arrogant salesman O'Brien you scored a hundred % with him!
I had scheduled maintenance on my 2005 Santa Fe with lots and lots of miles. Ryan did a superb job in keeping me on budget and keeping me notified of the progress of the maintenance. Each time I go to O'Brian service, I'm pleased.
Almost walked away because of poor salesmanship but whilst leaving , decided to ask a group of salesmen if anyone was interested in helping us and Nathan was the first one to jump at the opportunity. He apologized for the service that we had received and promised to give us great experience! Within five minutes, he was able to find several matches to what I was looking for. He made the buying experience super simple and this is coming from someone who has been shopping for new car for eight months and has been to over a dozen dealerships in Florida . Nathan went above and beyond my expectations and was extremely helpful. I am very happy with my new purchase! I highly recommend Nathan to anyone looking for a new or used vehicle!
Joe was my sale's associate he was very knowledgeable, I had a positive experience with Joe and obrian today
John Ruiz was the salesman assigned to show my husband and I cars we saw on the internet. We were there at the dealership from 10:30 to 6 pm. He was very patient and kind. Also very knowledgeable and was willing to spend all the time we needed with us. There was no pressure. We would come back and/or refer others to him.
I had Nick as my sales person and he helping me get my very first car! Thank you so much
I enjoyed my time with Nino Mannino today. I learned a lot about Hyundai from him.
Mike Pelchar.
Sales associate was great he didn't stop till he got us car! It was pleasure to work with him
I got a great deal I love my new Kona!
Charlie Biddle and Jessica Dezayas were excellent at their job I recommend them
as well as O'Brien Hyundai for your next vehicle!
SInce I purchased my 7th vehicle from O'Brien they really took care of me and made it a no hassle transaction. The new manager was a pleasure to deal with as was my salesman "Jimmy Hyundai". Great experience
I love O'BRIEN my service advisor Todd is always the best he address me by name. Recommend to anyone looking for great service.
Excellent time here. They make you feel comfortable. Especially the sales man I had by the name of Luis in the Hyundai building. Such a gentleman. Most definitely know his job. This company will work with despite the background. Despite your credit history. And they don't mind trade-ins. Free refreshments comfortable seating excellent hospitality. Will be posting picture later. Of the establishment and my brand new cars. Lets not forget the 2,000 dollars rebate either I found this place perfect.
I recently purchased a 2017 Hyundai Tucson from O'Brien Hyundai.
The sales team there is first class. I was lucky to have Miguel as my go to
sales person. He was great. I have purchased 4 vehicles from O'BRIEN over the
years. They have a great service department also.
Nino was an excellent car salesman very professional paid attention to detail did the very best job you could
****Update****
Nick Camiolo, Sales Manager, came in to save the day after our experience last weekend. We successfully completed the purchase and received assurances that our experience would not be duplicated and more training would occur for the staff that didn't quite work well for us. Thanks O'Brien Hyundai for your responsiveness and quick action to set this situation right.
*********************************************************************
Bad experience tonight trying to buy a used BMW. Salesman was nice but never introduced himself. When we sat down to talk money he told us it is O'Brien's policy that they will not negotiate on used cars. We told him what we'd like to pay, but he said no and came back with a pricing sheet and another gentleman who didn't introduce himself either. He talked very quickly and told us they couldn't negotiate. We told them no thanks and that we appreciated their time. Then guy #2 says, well what if we could get you XXprice, would you buy it tonight? We said yes. (Didn't want to point out that this was negotiating, but ok) Then guy #1 took the offer to someone else, came back and said they couldn't do the price their own salesman had suggested! What a waste of an evening! If you guys want to sell that car you know how to find us, but some of your folks clearly need lessons in professionalism.
I am so happy I was able to get 0% APR on my 2020 Hyundai Elantra with a very low payment. Thanks to obrien Hyundai and Danny M.
John was helpful and courteous. We had a good experience buying our car.
If you go in- ask for Jeff as a salesman! Great guy.
HOWEVER be very wary of finance department. They tried to be very sneaky, change my rates after I left with the car. Come to find out they ve been accused of yoyo financing a number of times. Had a really bad experience with Evan in the finance department. Just be careful!
Luis Ramos, Adan and Jeff were all amazing! They worked really hard to get me into a car that fit my needs/wants and my budget. You guys were awesome! Definitely recommend Luis and Adan and O'Brien Hyundai in general.
We knew the car we were looking for and our sales rep, Carlos Ramirez, picked out the car, went on a test drive, and processed the paperwork in an amazingly short time. No pressure to buy unnecessary upgrades. Knowledgeable, courteous service, he is definitely a person I would recommend to sell you your car.
My service advisor, Todd B, was friendly, helpful and knowledgeable.
Jacob was very helpful in getting my car fixed & addressing all of my concerns! He ensured I had a loaner car while my car was being worked on. He quickly took care of the issues I had! Very satisfied with the O Brien Hyundai services!
I had the most pleasant visit to the O Brien Hyundai of Fort Myers. Danny, the agent, was very professional and helped me to consider all my options. I highly recommend Danny to everyone who is in search for a new car.
Carlos Ramirez was very helpful in the purchase of our new vehicle. Everything went very smoothly. Would recommend him to friends and family.
I was very nervous about buying a car, especially during these times, but as soon as I walked in, all the staff made me feel very reassured. Danny was very knowledgeable and made me feel like I was just talking with a friend. Would definitely recommend to all friends and family, well be back to the O'Brien family thanks to Danny and the whole team.
Bought a 2020 Palisade remotely from the Atlanta, GA area. While the communication could have been better at times, overall the experience was very easy and very good. Called on a Saturday about the car, flew down the following Saturday. Was picked up at the airport and on my way home within 2 hours of landing. Great dealership. The people are great! I would recommend them to anyone near and far. Thanks O Brien!!!
The service isn't the best. We had an oil change and they don't check other fluids. At one time they topped off all fluids when we received service. They checked the battery but forgot to close the plastic cover on one of the terminals. They said the battery was good but 2 days later it would not start the car. I think some people just don;t care and do just enough to get by.
Just bought a Santa Fe from O'Brien and the experience was wonderful. Nino Mannino was very attentive both during the buying experience and the couple of times I was there after. This was my first experience buying a car in Florida and the 2nd time I've bought a Hyundai. My last car was a Lincoln MKX and to be honest the Hyundai had all the bells and whistles but not the high ticket price. I would recommend Nino to anyone, very personable and he really seems to care about you!!! Thanks Nino!
I am a 4 time Hyundai owner and have been very satisfied with the service received at O'Brien. Thank you all :)
Went to buy a car back in July, and after all the deals and incentives decided that leasing was the best way. But during the coming months, there were promised promotions that weren't being honored or attached with certain conditions. Be wary of what's written down, for review with a third party and don't be pressured.
Nino found us exactly what we wanted! He's a pretty good dancer too!
Very professional, polite, the service is good and fast.
The service advisor (Eddie Braddock) was very rude. He basically said I was fat and that I caused the weather stripping on the driver side door to rip by getting in and out of my less than a year old Tucson. As a courtesy he will replace it at no cost and notify me by postcard when the part is in so I can bring it in for service. In the meantime, I received an email stating that my car was ready after being serviced and the car was in my driveway not at the dealership. They need to get a better service department. I will be going to a different Hyundai location for any future service.
I give Nick and the crew %100
This guy, is the guy,
He will go all in helping.
Thank you very much, and again
Thank you Nick Vella for taking care of us last minute.. Window issue.
Had our daughters vehicle in for service. Got a call from Jose the service advisor to discuss the issue. He explained the process and then called back to say it was repaired and ready. All before noon. Now thats good service. We will be back.
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