As my first car buying experience I was very impressed! William did an amazing job getting me into the car I wanted, 2019 Hyundai Elantra! As a first time buyer I was hesitant and nervous, not only William, but the whole team went above and beyond walking me through this process step by step! I m so appreciative of them!
Carlos Ramirez was our salesman for our purchase of a new Tucson over the Memorial Sale weekend. He was helpful, knowledgeable about his products and went above and beyond to get us the trim & color combo we wanted. Very pleased with our overall experience and would highly recommend this dealership and salesperson!
I went in not knowing what options I had with my credit and income. Carlos immediately greeted me and helped me find the perfect car. Not only did he get me something I can afford monthly but that's exactly what I need for how often I drive. He was straightforward and made the process of buying a car much more comfortable and less intimidating. Recommending him and O'Brien Hyundai to all of my friends and family looking to purchase cars!
Carlos Ramirez was our sales representative. He was very helpful and accommodating and knowledgeable. He even came in on his day off which we really appreciated!
Everything was done, and you always treat your customer the way we should be treated.
thank you for being so nice to everyone
Went in to purchase a used car. Was ready to walk out the door with it. They go to detail is and damaged it. Still tried to push me out the door with it without fixing it. Made insinuations that I caused the damage then claimed they didnt make any kind of insinuation. They can expect a report to the BBB.
This will be my third experience buying or leasing a car from O Brien Hyundai in Fort Myers. Every single time the service is exceptional! I especially had a good experience this last time working with Nick. Very knowledgeable people and I will be buying or leasing again in the future from them!
Excellent. I arrived on time and they took my vehicle right in, and was completed within 45 minutes. Had oil, filter, rotate tires & 1 recall. This was my first experience with the service department and they passed with flying colors. Will continue having my vehicle serviced there.
Always a pleasure dealing with Carlos Ramirez. He is so knowledgeable, extremely well mannered, and helpful. He is one of the reason I deal with his dealership. A great example for O,Brien Hyundai.
Wonderful experience here. Jimmy James was knowledgable, courteous, and not pushy at all. Very pleasant experience. Would recommend this dealership to anyone.
Miguel was super helpful! Very funny and easy to speak with. Thank you! If you ever need a car please go see Miguel!!
Had Nick as my salesperson hey got me into my new Elantra and I couldn t be happier thank you Nick W!!
I highly recommend O'Brien Hyundai for the quality and professionalism, excellent dealer and even more to have as an seller someone excellent as Danny Millans, education, respect and endorses our problem to give us all the necessary help and get out of there very happy. Thanks Danny.
Today we drove 125 miles across the state to pick up a vehicle I purchased over the phone with a credit card deposit to hold it.
The vehicle was exactly as described, the out the door price was exactly what we agreed to over the phone. No tricks, no car dealer games, everything was perfect.
Thank you Jack and Charlie for a perfect deal. I highly recommend anyone to deal with this stand up, honest organization.
Jessica was awesome!! She made my experience there a great one! she was very knowledgeable and helpful!!!! Thanks!
I had a great experience today at obrien Hyundai of fort Myers. Danny was my salesperson highly recommend. Good coffee and great deals
From Initial contact thru delivery of the vehicle, a very pleasant experience. Our salesman, Rudy, was knowledgeable, personable, and professional. The financial people were reasonable and not pushy. I feel we reached a deal that was fair to all.
The sales person who was helping me out, Giacomo Jack Asta, was very helpful and super informative. He answered all my questions and provided me with more useful information that I did not even think of asking. Considering that I never bought a car before, he was extremely helpful and guided me in the right direction with his information. Not to mention he was kind and spoke in a great exciting tone, which was getting me excited to even be there. That s a very important quality when working in sales. Therefore, 5 stars is what he deserves!!
Carlos Ramirez did a fantastic job. He knows what he's doing. Will make you feel comfortable during the sale and not pushy. Honest man! Thanks for your help!
O'brien Hyundai gives you a book that says every 8,000 miles... you show up and they ask you why you didn't come in at 5,000... oil changes should be at every 1,000 to 3,000.
It isn't even full synthetic.. they give you blend...
The Service Department treated me like I was a king. Thank you and I have told many people how great the service is and also what a great vehicle the Hyundai is . I am going to buy another one for my home which is near Chicago.
I've been driving a Hyundai since I turned 16 and got a license (have had 4 different ones now). When I had my Veloster I was absolutely in love with it for the 3 years that I drove it, however when I found out I was pregnant I knew that was not an ideal family car. I went to O'Brien Hyundai for guidance and met Jack who was absolutely phenomenal, by far my best car buying experience I've ever had. He educated me on all of the different SUVs Hyundai had to offer and got me in my Tuscon. I'm so thankful for the great service Jack provided and now my family and I have a safe, reliable vehicle. Thank you Jack and thank you O'Brien Hyundai!
If you want great service, ask for Joe S. right away. He was so friendly and helpful.
As always, my visit to O'BRIEN Hyundai Service was seamless. From the minute I pulled into the check in lane to the check out window at the cashiers, the sincere courtesy and helpfulness of the staff is why I continue to purchase vehicles there ......3 Hyundais in 8 years. Great place
This was by far the best buying experience of an automobile I ve had. The entire experience from the time I came in until I left with my new Paiisades was an absolutely a delight, no pressure, no stress. And my salesmen were the best Mr Brian Burton , and Mr Matt Solis were absolutely professionals. I could not be happier with my decision to buy my Palisade from O Brien Hyundai!
We had a fantastic experience working with Nathan, he was personable, professional, and worked within the constraints of what we were looking for. We were underwhelmed and disappointed with the sales manager, Rex, who tried to pressure and bully on the pricing. Just keep your head down and offer to walk out and he will cave to your needs. Highly recommend Nathan!
If you are looking for a new vehicle I'll definitely recommend Danny as your sales person . Great service and super professional!!!
Nice smiles while you get a car. Dubious deals advertised so be aware.
Great job and special thanks to Nathan Lewis and Charlie Biddle and the whole staff of O'Brien Hyundai , Fort Myers. They explained everything about the new car we purchased and made us feel special.It went smooth and my daughter is very happy with her new and "very cool" car!. Mom will borrow it , too. Thanks again!
I just recently went to O'Brien and got the best service from Joshua Rivera He was so informative and knowledgeable about all the cars. He was very patient with me and answered all my questions. He is an amazing salesman. Normally when I visit a car lot I feel pressured into trying to buy but with him I felt very comfortable. I am definitely going back to buy a car from him.
Overall good experience, would have been nice if I had been able to get a car wash after the service oh, that used to do that.
Quick service. They checked our battery found it was bad and replaced it.
All the service agents are very accommodating including Richard who helped me the last time I had service. Kate and Adrianna at the customer service window, are professional and helpful and very knowledgeable.
This was my first time financing a car and I could not be more thankful that I was referred to Nathan, who was more than willing to look at as many cars as I wanted to make sure I made the right purchase for me. After visiting a few other dealerships and walking in like a scared cat, it was refreshing to be taken care of by someone who seamlessly balances professionalism with authenticity. I left with the best car I've ever owned and with my pockets still within budget. Thanks, Nathan!!
Quick, friendly service with a smile and great communication. A very efficient process executed to protection by good people.
Carlos Ramirez had a great costumer service and a really good attitude
I am satisfied with O'Brien Dealership and my salesperson Mark- who treated us great!! Also I would like to give a great big thanks to Rex and the young lady who did my paperwork. GREAT PEOPLE HERE!!
I recently leased a Santa Fe. My salesperson, Carlos Ramirez, made the process so easy. He made sure that everything was perfect. I STRONGLY recommend him, you will not be disappointed!
Danny was our salesman super nice people. He got me a great deal
We went into trade in our lease we bought a Hyundai Tucson we had a great experience no pressure , but salesman explained everything in detail to help us out with everything that he could it was a great buying experience I would definitely recommend O Bryan and to both Rusty and John the salesman
I went in not having too much and no credit, Shawn took very good care of me with outstanding service. After a lot of mind work from the whole crew, I got an awesome used vehicle for my family with reasonable payments. I highly recommend going here for your next new vehicle or upgrade!!
Truly a great experience salesman Zak was especially attentive to our needs and concerns.
Had to go back for our se one vehicle from Carlos Ramirez. Our first experience was great and had no second thought going back to see him. Great personality!!!
I went in to "look" and came out with my perfect car! Kevin Bays made the entire process easy and fun. I LOVE my new car and will never buy anywhere else!
I went there specifically 2 meet with one person I was communicating with online. I was flat-out lied to by the salesman saying that this particular person work there, when in fact she did not. She worked at the place down the street. looks like I will never be going back there again. If I cannot trust the salesman to be honest right off the bat I cannot expect him to be honest about anything else he is trying to sell me. In my experience I would Stay away from this place.
Worst dealer ever, never ever going to be there again.
Edgar Lopez and his team were hands down, the best guys around! I came in on a tight budget however in desperate need of a car. Edgar made it possible to not only make sure I stayed within my budget but that I also left with the car of my dreams! His attention to detail, sense of urgency, patience, compassion and outstanding customer service skills definitely made this experience well worth it!! Thank you Edgar and your phenomenal team! I m beyond grateful! Keep rocking O Brien team!
I was extremely pleased with the O'Brien Team with my new Elantra. Thanks!
i would definetaly buy a car from O'Brien Hyundai again. The service is excellent and the warranty cant be beat. I give O'Brien 5 stars!
I bought my 2013 Santa Fe Sport in NJ where I live most of the year. I have always found the service at O'Brien Hyundai to be prompt, courteous, efficient and reasonably priced. I would rather bring my vehicle to O'Briens for service than the dealer I bought it from.
Eli Civil was absolutely amazing! I absolutely love my new 2019 Kona SEL! Thank you so much for answering all my questions!
Jack Asta made it so simple for me! Thank you Jack!!!
We ended up purchasing our new car here. They were very nice and helped us any way they could! They made it a pleasant experience.
I want to say hands down for this dealership. Did a great job on getting me and my wife in and new Tucson. They worked hard on getting us a better deal. Great job to John Ruiz and everyone else that was part of the process. Hope to be in a elantra soon. Thank you Lenny.
UPDATE:
My car's check engine light came back on generating the same code for what I had gone in for a couple weeks ago. I reached out to the service director, Gary, who responded to my email with a phone call almost immediately after. Both he and my service advisor, Max, went above and beyond to make sure that I was taken care of and the issue that I had was resolved. Much appreciated. I have adjusted my initial rating to be 5 stars.
Initial Review (2 stars):
My last couple visits to O Brien Hyundai Service Center have resulted in my decision to not return for future service on anything that is not within warranty.
In April, I went in because my check engine light had come on. I arrived a few minutes earlier than my appointment time and waited hours before being given a diagnosis. I work full-time, so this was extremely frustrating that I had an 8:30am appointment and wasn t given a diagnosis until the afternoon. After a lot of discussion about the diagnosis and the time it would take to fix, I was set up with a rental car, so that I could get to work (since my work is outside of their shuttle distance). It was not guaranteed that that would be comped. Please note that I completely understand having to leave my car if they need time to get parts, to install, and to test. I was not and am not upset with that aspect of the visit. I was and am upset that it took hours to diagnose, and then I was told I could pick my car up first thing in the morning the next day, and when I went to pick it up the next day I was told that I had to wait because they still needed to do the oil change. This was extremely frustrating, because they had my car since 8:30am the day before. I was appreciative that the rental car was able to be comped, but as I got in my car to leave I noticed that my gas tank was drained and my gas light was on. I understand having to drive the car to test it, but given the difficult conversations surrounding the diagnosis, the lack of regard for my time, and now the fact that my car was returned with no gas in it after I spent over $700 infuriated me.
Recently my check engine light came back on, then would go off, and come back on again, and so on. I made another appointment with O Brien, as I felt as though it may have something to do with what I went in for in April (which I am under warranty for). I was told that it was a MAP sensor, which had nothing to do with what I went in for prior. What upset me was that it was going to cost over $300 to replace. Looking online, the same part (having the same part number) only costs $69, and yet I was being charged $113. I went to my advisor letting him know online the average price for parts and labor was below $200 in total, and that I was finding the part for significantly cheaper. I also saw that I was being charged for 2 hours of labor, which was eventually reduced to an hour and half, but watching the videos online of how to replace this sensor I know took less than an hour. Additionally, I saw that my car s computer generated the P0106 code which told the tech it was the MAP sensor. To me, this says that the diagnosis was also relatively quick. The fact that I am being charged for more labor than what I believe it took to diagnose and complete and being charged more for a part that costs significantly less (which they would not price match for me), makes me feel like I am being taken advantage of as a customer.
It is disappointing, because there is a sense of comfortability that I have with going to a Hyundai Service Center to fix my Hyundai and I really do want to patron them. It is unfortunate that I don t feel that going to get serviced here, and that I don t feel that I can trust the pricing. When I feel that I can trust a business and that they are giving me fair and honest pricing, I am a loyal customer through and through. As of right now I don t feel that, and so unless I know for sure that something is wrong with my O2 or MAP sensors, I will be looking to take my business elsewhere for my service needs.
I recommend Danny, he's extremely professional and easy going at the same time. Danny makes the people feel welcome and has your best interests at heart.
Carlos Ramirez is amazing and so patient ! He has helped me purchase both of my Hyundai s ! I highly recommend him, he has been an amazing help !
Danny Millan was great!! My husband told him exactly what we wanted and he made it happened!! He didn t stop until we left with exactly with what we wanted. Got the payment we could afford and the car exactly how we wanted it to look. O Brien Hyundai will not let you leave out the door until you get what you want. Ask for Danny he will not disappoint you. Also speaks spanish for the people that can not communicate in english. Thank you!! We are very happy.
Had such a wonderful experience was assisted by Joshua Rivera and he was so pleasant and very helpful with helping me make the right decision on the type vehicle that would fit me and my needs, i would overall love to go back to him when its time to upgrade!
My corona captivity started my car search online...the relentless texts, phone calls, emails from other dealers, hungry for business. When I finally ventured out, it was to O Brien to meet Carlos Ramirez to see a Genesis G80. He had the car pulled out to the side, observing Covid19 protocol, and already for a test drive. On the showroom floor was a 2020 G70, Siberian Ice......Gorgeous Sold!!!! I call her, Rona!
I highly recommend Carlos, and I should not forget Adan(Manager) who patiently dealt with my loan officer. I m sure I will tell all my friends about the great deals, service contracts, and maintenance programs that are included
Danny was really helpful with helping me find the right car. All the staff was friendly and upbeat I definitely recommend coming here!
Polite people who get to the problem quickly.They take good care of my vehicle.
Excellent customer service. I worked with Carlos Ramirez while looking for a car. He spent a lot of time with us and was very patient. He did not aggressively pressure us to buy a car and was willing to work to a provide a great price for our used car. Walked away very happy with the transaction.
Factory recall repair was scheduled. Service center did not have parts to complete the repair; as indicated. Parts SHOULD BE SET ASIDE for the repair!!!
Very excellent attention ... impeccable cleaning ... and the place is for me one of the best that is distinguished by respect and attention..felicities to you and to those who maintain excellent in cleaning and organization ..
Carlos Ramirez is so amazing and helpful! This guy will do everything he can to make it a great experience and help you find what you want! See carlos..he is awesome!
I just bought my 2020 Hyundai Sonata from O Brien Hyundai of Fort Myers. It was a real pleasure work with Danny my salesperson he was very professional and knowledgeable helping me to get the best deal. I highly recommend Danny to everybody is looking for a new vehicle. I had my best experience ever. Thanks for all your help Danny
I would 100% recommended this dealership, everything was very smooth and easy. There was no issues what so ever, Josh Rivera was such an amazing person to work with . Super nice and explained everything very thoroughly.
We drove from RI to FL, when I noticed that it was getting warmer I put the AC on only to notice that it was blowing warm air. When we got to our destination we noticed that there was a Hyundai dealer on our way. We went the next day early in the morning. We had a prior appointment in RI for our back up camera that was inoperable. We informed them of that, they had one in stock and took care of it for us as well as fixing our AC. All of it was under warranty, all of it done efficiently. Everyone was very nice and welcoming. If I lived in FL I would buy my next car there for sure. They also provided us with a rental car. Wonderful people. Thank you for everything :)
Had a great experience at the dealership the other day. Walter was my sales consultant. He helped me out great. Got me an even better deal then I planned. Definatly going to be recommending him and his team to anyone I know that needs a car
Jessica was such a kind & knowledgable person! I recommend her!
Nick was my salesperson, it took awhile for us to do our research to make sure we wanted to buy the Santa Fe, but he was very patient and helpful with us making our purchase, I recommend Nick for future purchase
Everyone was super nice, mark forest was incredible he really helped me figure out what I want and will definitely be coming back to him personally for a vehicle
Dealerships staff members went out of there way to offer a deal i was most happy with. Mr. John Ruiz was my sales men and kept me informed about my purchase and choos of color for the car i was hoping to upgrade to. My daughter will be in the market for a new car later this year. We hope to return to O' Brien Hyundai.
Danny you are a special person. You offer good help to costumers. You sacrifice yourself to achieve that the client is satisfied with the purchase of the car. You're the best .
Best place to purchase a car. Lets be honest, everyone that works at a dealership is there to make money. I just love how honest the employees are and they have never pressured me into a situation that felt uncomfortable.
They greet you in with a smile, work out a deal with you, and then rip you right off, this is quite possibly the worst car dealership on earth. They will tell you something is free, included with your purchase / lease and then add it to your loan To the tune of almost 100 more dollars a month ( and shame on me because I ve let them do it to me twice). Then when you called to ask her hat happened they ll tell you you signed it sorry about your luck. I mean literally every guy says this is included with your lease points to a spot to sign The way they run their business shirt and quite possibly it is illegal. They are shady manipulative people that take advantage of their customers and if they were any other business you would be able to sue them in the bankruptcy.
Buyer beware if you buy your car here you re going to get ripped off.
Great shopping experience at o brien Hyundai. Worked with Nathan and he was AHMAZING!! Purchased the car I wanted and at the price I wanted. Nathan was not the typical pushy sales person, he was pleasant to work with and gave us time to discuss together what we wanted. Thank you so much for working with us!
Nick , Braxton , Cam & Leo were extremely professional, courteous and respectful. We have purchased many vehicles in our time & this was the best experience we have had. It was a pleasure to meet them all. They all worked as a team to get us into our new vehicle. I can't praise them enough , except to say thank you team O'Brien , God bless.
Fantastic dealer fantastic service department
I have bought 3 cars there
Mark Forest was the consummate professional during my visit @ Obrien Hyundai. He made me feel very comfortable and at ease in selecting my new vehicle. Being in the hospitality/ healthcare field I know how imperative it is to appease and accommodate the customer and Mark went above and beyond those expectations. I've spoken to family and friends and informed them that if or when they're ready for a new vehicle that Obrien Hyundai is the place to go!
My husband and i just bought a mkz from Justin and zak. They were very nice and helpful. They were able to figure out a way to get us the car we wanted. Over all it was a great experience and everyone should buy their next vehicle from them.
One of the best car buying experience I have had! Would definitely purchase another vehicle from this dealership.
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