Brian Torres Perez

Review of O'Brien Hyundai

After buying our brand new 2018 Hyundai Santa Fe U...

After buying our brand new 2018 Hyundai Santa Fe Ultimate suv (on Jan 30,2018), a few days later we noticed the passenger headlight had condensation, brought SUV to replace the headlight. Also noticed in front seats there were something that would poke you in the thighs when you would be sitting, if you would run your hand you could feel little spike like plastic coming up. Upon replacement of the seats the trim piece would not properly fit back on the seat, Hyundai order a replacement, had to come back left the SUV, when coming back to pick it up, we were advise that they ordered the wrong part and we would have to come back another time to replace this. After that was replaced, brought SUV couple of weeks later the Trim panel around the front seat would not fit together properly. A week or so after the passenger seat trim panel popped loose again, part had to be ordered. A few weeks after lower seat trim on passenger seat was replaced and Hyundai was notified about a clicking noise that the steering wheel was making when you fully turn it. Another few weeks after that we noticed that the passenger side rear molding was sticking out about a quarter inch, SUV had to be sent to body shop, at same time we expressed our concerned about brakes squealing at low speeds problem was never fixed. After SUV came from body shop, once you would open the trunk you can hear a noise simulating that something is loose inside of the actual trunk door. A few days ago the BSDS system failure light came on while driving on I-75, this has happened twice so far. Another recent thing has been the stereo the music would be on and all of the sudden you could only here the back speakers and not the front, you would have to turn off the stereo and turn it back on for the speakers to function properly. The suv has been back in for repairs at the shop again for new seats, check out the bsds system, the brakes, the steering wheel noise, to get a new radio and to get looked at because the suv wipers are streaking. We have contacted the general manager various time to talk to and in one instance of the last day of the month he saw us and we asked to speak to him and he just closed the door and they told us he was going to call us and nothing. The manager rex gave us an attitude when we told him that we are being nice about the subject. We bought a brand new suv and now we are stock with a lemon and we don t have the money to get a lawyer, we trusted Hyundai and now we are even scared to drive this thing because of breaking. I left countless of emails and voicemails to the district manager D.H. Lee and no answers back. We spoke to the service manager and he said this which made us feel like we are hopeless thank you Hyundai.
Good afternoon,

Sorry for the delay. I have not yet heard back anything from Hyundai regarding your case. The only thing I have heard was from our rep, who advised me to advise you that if you are looking to have the vehicle repurchased under the lemon law, then you will need to go through the proper legal channels of the state of Florida. I legally cannot guide you through that process. However, there are laws in place to protect the consumer, and you are most certainly free to pursue that avenue. Our GM has been out of state. He gets back later this week, I believe.

Have a great evening,

Ryan Holley
Service Director