O'Brien Hyundai Review

As usual Nick went above and beyond our expectations!!!

Carlos and Juan made magic happen when it came to my deal ... best service ever

I purchased a car a week ago and I am pleased, the process was so smooth and fast, I came in and bought exactly was I was looking for. I thought it would take a long time but I was out in a jiffy. Thank you Jessica!!!!

Danny millans was very knowledgeable and patient with me he showed me every new feature on my car and made sure i left satisfied

My service adviser, Nick, is knowledgeable and helpful. He rates five stars!

I worked with Rob Sager in sales at O'Brien Hyundai and was super impressed with him for his knowledge and professionalism about the Hyundai cars. He was also very personable which means a ton when you're shopping for a new car. I can't believe how many sales people at dealerships DON'T call back after a visit, but Rob called not only once but twice to keep trying to help me find a car. I decided not to buy a car at this time, but still highly recommend Rob to anyone looking for a Hyundai-Suburu-Mazda at O'Brien in Ft. Myers!

Be careful here they will try to weasel out of warranty work and charge a lot for simple fixes. You deal with the right people and make sure they know you know what you are talking about you will be fine.

highly recommend this place! Danny Milians was so helpful! and made me and my family feel valued and appreciated!

John Ruiz was a pleasure to work with. Great experience

Arrived 30 minutes early for my appointment, was taken immediately and was out within the hour!

I have not purchased a car from a dealership in 20 years so I was understandably nervous. Jack Asta spent hours with me walking me through everything and was fabulous. Bill in the finance department was funny and fast and also walked me through just like Jack. They made a nerve wracking experience go so much easier and I left that night with my new (new to me) car. I would and have already recommended Jack as someone they should see if they are looking to buy a car. The receptionist was also wonderful and I spoke with her several times (sorry I didn't get your name).

I had to pick parts up and they were soo rude. I had to wait 20 minutes for the 2 parts guys to finish there conversation about golf To even help me

Bad experience never again take you for a ride so sorry i went there

I have always had a pleasant experience when dealing with the personnel at O'Brien Hyundai service department. Wait time is reasonable.

They just preformed a computer update on my 2014 Hyundai sonata an now its running weird.

The worst people in town!!! So bad that when I leave this place, I have to take my car to another shop to fix what they screwed up.1 they said I needed a new radiator because it was leaking . Well after taking it to another shop for 2ND opinion. They said who told you that!!! Turns out it was the AC . 2 They told me I needed new brake pads, 2opinion to another shop AGAIN. They said I still had 75 percent of pad left. 3 Went for a recall car was fine on the way there, but when I got it back the check engine light was on . So there we go turned around to take it back. They told me it was the map code to the engine and they did not have anything to do with that. SO in short if you want to throw thousands out the window on parts you don't need . Just take your car to these guys. Plan on taking this up to there customer service department , they just don't care. Maybe wink news can shed some light on this subject.

Danny Millans was a great young man very knowledgeable and patient with us. We already bought 2cars from him. My husband bought a 2020 Hyundai Tucson and I bought a 2020 sonata 2 month ago. Highly recommended!!!
I know Danny will be there for us always!

Max was our rep, and he did a good job. Pleasant, and informative. Service on our vehicle was prompt.

Thank you,
Paul Reitmeier

Great service as usual. Staff are very friendly and efficient.

I arrive with my car at 8am, my brother had given me a decent amount of cash and I had it in my backseat ( I Know for sure!!) the manager made me question my sanity and make me think like all this could have been my fault! I go to a gas station and they only accept cash so I go and grab for my cash that is missing... I had only been to the service center then the gas station. Right away I call O'Brien and a service guy was concerned and told me to come in. I come in and sit down with Ryan Holly, he is the service manager. He tells me "well I did my investigation and none of my guys would steal any money and that there were "witnesses" Saying there is nothing I can do for you.. He says you must've misplaced it or that it must be at home... making me once again question my sanity!! I call the police but go figure there is no surveillance cameras! I was made out to be the liar here. It's all a lesson to not trust this service center and be more careful. I just wanted everyone to be aware of this and make sure there are no valuables in your car. Maybe O'Brien should install cameras to make sure the "trustworthy" mechanics are actually doing there job. I really felt belittled, undervalued, and pathetic going in there of course crying my eyes out to a manger who was uninvolved and harsh.

Rex and our sales consultant Robert S made our car buying experience a breeze. Rob took the time to help me find the right car. Very knowledgeable team and comforting to work with. Thank you!!

I have no complaints. Everyone was nice and the service was pretty fast. I had one on one attention and everything that I didn't understand was very well explained until I knew exactly what was going on.

I always have a great experience at O'Brien Hyundai. I would absolutely recommend Justin Taylor as your sales consultant. He made it very smooth!

I had a great experience at this dealership. They got me in right away and service my vehicle in a timely manner. The people there are always so polite and respectful. Thank you!

Edgar and Marcos in sales were extremely helpful when purchasing our vehicle. Great experience!

Carlos ramirez was very helpful and friendly. Best buying car experience.

We had a great experience with Walter as our sales person. He didn't pressure us at all. He's great!!

Pretty embarrassing place. I went here just to get bluelink set up on my Genesis and everyone is slouching in the seats, no greeting. Guy tells me someone will be out shortly and I can sit and watch TV. No one comes out for 30 mins, I just left. This happened 3 times now and bluelink is still not set up. I've left message on a lady's voicemail that sets it up no return call. This is only the inside sales area, no experience with service. Needless to say I take my Genesis to Audi of fort Myers (great service) and have sent documents in to bluelink to do it myself.

Our sales person, Juan, was so helpful and readily available. He answered all our questions and he was very patient while we looked over the choices many many times. Also, they are much more reasonable with working with us on pricing. We felt we left with an excellent deal and a great vehicle. We definitely recommend O'Brien!

Jack and joe were absolutely amazing. They made buying a car super easy

We have (my wife and I) always getting our vehicles at O'Brien due to the fact of the experience in service and professionalism we receive from John Ruiz. Looking forward into the near future and make business again with Mr. Ruiz.

Referred my friend to buy a car from Obrien. Since i have been leasing with them for a while. Carlos Ramirez our new sales guy took great care of us and made us feel very welcomed. Not pushy at all and will work hard to put a deal together! Thanks again!

Everyone we dealt with - Sean, Kenny and Anthony - were wonderful. They answered every question and made sure everything was done right. And done quickly, too. Thanks!

It has been an excellent experience since I received the best attention from the seller, he is very responsible and sure of his ability and originality to make you leave satisfied giving the best options, I can highlight that he is very professional, I feel very grateful for his work I got the car I wanted

Verified and quickly replaced broken door handle very quickly. Put dye on oil to verify leak. will complete in approximately a week. Great service

Eli was great to work with. He made the car buying experience fast and pleasant. Would recommend him to everyone!

I d give 50 stars. As a new driver getting a first car, they were top notch amazing service! After going to over 15 different places, I knew as I was greeted and welcomed this was the place !
PAUL ! Was my salesman, I could go on about the outstanding quality and respect and comfort he provided. He took his time, went through all aspects and made sure my requests and concerns were all attended and serviced for! He was my first car, and hopefully every car after ! Highly recommend, if you need a car or any service question, he is the man to talk to !

Thanks Danny Millans for all your help. I highly recommend this dealership for everyone is looking for a car. Go see Danny for a great experience

Robert Sager was extremely helpful, very patient and just all around a great guy. I m very happy with my used car purchase. Guys funny too! If we end up buying another car, I ll be looking for him!

Friendly staff and a good variety of Genesis cars. Price for trade ins were very very low.

Justin T is as good as it gets! He was an amazing salesman and willing to work with us. I would recommend working with him again and again!

took vehicle for an oil change and air filter and was out in approx. an hour .

Carlos Ramirez was very professional and attentive to details.

Nick was very good, my car is like new again A+++ THANKS BOB

We had a bad experience here. My wife and I were trying to purchase a new Hyundai Santa Fe from the O Brien Hyundai dealership in Ft. Myers. We had constant trouble with the communication. We had been told twice that we will do the deal and that s a deal , when it turns out we didn t. I had asked for the numbers in writing, and had gotten the wrong vehicle listed and I could not get proper details behind the numbers. I then took a different approach and asked for the out the door price. I could not seem to get that number confirmed in any writing. I got many text messages and phone conversations that were rude and unclear.

Hyundai website and O'Brien's website advertises Shopper Assurance, Car Buying made simple, Transparent pricing, Streamline purchase , and stress-free car shopping . Our experience did not have any of these.

This seems to be a trend in the car sales business in Florida. Their websites advertise a price and when you try to make a deal, you cannot get that price. There are dealer fees added on and credits you don't get.

We were headed back up to Wisconsin and needed an oil change. We called in the morning and they got us in right away. The check in process was quick, staff was very friendly. We had some specific requirements as we were headed back into a very cold climate and they took care of everything. They explained the cost up front and they were what we expected. No surprises. Highly recommend this dealership!!

Sales person Paul McRae was extremely helpful from start to finish

Recently requested and received timely service on my new Hyundai.
Counter person Michael Roese was very professional and attentive to service details.
All requested service was completed as requested and car was clean when returned.
Overall Excellent Service.

Thanks to Danny Millans who helped me greatly in the whole process of buying my new car. We will always be grateful for your help and patience.

Quick prompt service covid rules in place and handled well. Nick Vella was courteous professional and pleasant.

We had an amazing experience at O Brien Hyundai. JOSHUA our salesman was so helpful and got us exactly where we needed to be. Definitely will continue to go there for all my vehicle needs

Purchased a New 2020 Tucson! Have been a customer since 2007.
All the personnel are "The Best" Service is great and the Sales people do NOT pressure you7!! Jimmy Hyundai is Great!

Couldn't be happier with my new G90 than I am. It's a great car and the staff at O'Brien was amazing. My sales representatives were John Ruiz and Michael Uhl. Their sales manager is Adan Hernandez.

All were instrumental in my decision. They were knowledgeable, courteous, and attentive without being over-bearing. In a word: PROFESSIONALS.

Very good dealership. Have always gotten deals and good trades there. And their service department of second to none!

Everything was just "Exellent" very good of its kind, eminently good, first-class.

I searched for a month to find a Palisade in the colors I wanted (worked with 5 other dealers in the Tampa area). I finally found the perfect vehicle at O'Brien Hyundai of Fort Myers. Thanks to Edgar Lopez for all the help in securing this vehicle. We emailed back & forth for 2 hours. Edgar had so much patience, answered all my questions and concerns with the utmost attention and in a timely manner. We were able to come to an agreement on price that was good for me and for them. I have had the Palisade now for 3 days and all is well. Edgar did go through all the gadgets but it was a bit overwhelming, so I am slowing learning and implementing things. When I arrived at O'Brien's Edgar had all the paperwork ready, the vehicle was ready, we went for a test drive, and the whole process took about 2 hours. Buying a new vehicle is so stressful but when I found Edgar at O'Brien's he made everything run so smoothly I had no worries.
I am so glad that I widened my search to 100 miles from home. My only regret is that I don't live closer, so I can take the vehicle to O'Brien's for servicing. I highly recommend O'Brien Hyundai of Fort Myers and Edgar Lopez as your internet/sales person..

I had a great experience with Fedner Francois and Adan Hernandez when leasing my new car. Both of them were very friendly, helpful, and willing to work with my budget. Fedner went above and beyond in guiding me step by step through the process and even helped me clean out my old vehicle. Overall, an efficient and friendly place to shop for your next vehicle

Max Woodsmall is a fantastic service advisor who provides great customer service. He made my day brighter.

Very friendly & timely staff; there s never a moment that you re sitting around thinking, where did the sales rep go? I really liked that because most times, sales reps just disappear on the floor.

Carlos was really friendly & inviting... he was a pleasure to work with. He was never pushy & I never felt obligated to make a decision. Adan & Rex (both managers) were also very professional & easy to talk to.

Great staff & place to come & buy a car. You ll feel very comfortable & they re willing to help you meet your personal budget. I just bought my second car from them. Recommend friends + family.

I am very disappointed with the service and experience I had this past week in getting a repair done on my car. My driver side mirror was replaced, the only thing that was 'ok' was the time it took to actually replace the part. The paint job is awful. There is paint on the mirror and the back of the casing has odd bubble/ridges on it/in the paint. For $400+ I expected a much more professional, near perfect job.

Also, they tried to sell me an air filter that I did not need. The one they showed me was NOT from my car. I looked at mine when I got home and it looked nothing like the one they showed me, and did not in fact need replacing as it still had plenty of white showing. In addition, $50+ for an $8 part, referring to the A/C cabin filter they tried to sell me, is also ridiculous! I replaced that part myself in less than 5 minutes, no way does that constitute charging $50+ for replacement.

The only reason I have used your dealership is for warranty issues and recently for replacing the driver side mirror because you had it in stock.

I would definitely not give my recent experience with this dealership 5 stars. I will say, one thing that was improved over last time was I was not harassed the entire time by a sales associate.

10/10 all around. Amazing employees and customer service. I m completely in love with my new car purchase. Rex & Jessica are the dream team. They truly listen to what you want. All my questions were answered right away. Best car buying experience I ve ever had. I highly suggest finding your future car here. You won t regret it.

I have purchased several cars since I moved to Florida with less than stellar experiences. We went to Obrien Hyundai and were pleasantly surprised. Our salesman Fedner was honest and patient. He was not pushy in any way. We purchased the car for agreed price that I was happy with. Thanks

When honda tried to rip my son off we came back here and had a very very good experience. I highly recommend this dealer.

I went in for an oil change and tire rotation. I pleasantly surprise that I was told my car didn t need a tire rotation. I was very grateful to Nick Vella for telling me the truth about that. And not charge me for doing something that wasn t needed. He also explained that my car was going to need some more regular Mantanice. Like starter/ generator belt and fuel system service. I like the fact that he wasn t pushy for a sale right then and now. He gave me the up front price on both. Then let me know whenever I was ready to do the service he recommended. He would be happy to help. Five stars for Nick. For not pushing the sales. I appreciate that very much. I will return for those Mantanice recommendation and ask for Nick.

Thank you O BRIEN HYUNDAI for having such a good honest customer service. Thank you Nick Vella. You really made my day.

Loved working with my sales person Danny he was super professional, very thorough in explaining the vehicles, and extremely personable if you re in need of a sales person I definitely recommend Danny!

I would like to thanks Danny M for all the help you are a great gay you understand from the beginning what I needed I recommend you 100%

If the review have cero, cero would be. Please my recommendation is if you have a self respect for yourself do not go to this place ( o'brian) dealership. The worth. They treat you like dirt. From your first visit to whatever service you need. Yes need, no body goes to a service at the dealership if they have other options and they treat you like garbage and serve you like garbage too. To much to explain in a single review. No customer service, no respect, no quality at all.

They've received my car promptly for service, everybody is very professional and friendly

Scamming on pricing and aftersale pressure to add over priced extras.

Carlos Ramirez is an excellent sales rep. He is knowledgeable and worked with us every step of the way. Will definitely be back.

Just bought my new vehicle from O Brien Hyundai of Fort Myers . Danny Millans was my salesperson and what can I say ., he was very professional and helpful he knew exactly what car I needed ! I highly recommend Danny to anyone that is in the hunt for a for a new vehicle. Great experience!

Very happy with my experience of buying my first car from O'Brien!

Our salesperson, Jimmy Hyundai, was extremely helpful and very pleasant. We have had 4 Hyundai cars and this was by far the best experience. Thanks Jimmy.

This is the worst place EVER! I would NEVER reccommend this dealership to anyone. They screw with you ..never go!

I have been shopping for a car for about two weeks till a co worker told me about obrian and a awesome sales man named gabe he did a very good job and got me approved in no time I've never experienced this type of treatment from a sales person most sales people just want the sale not Gabe he wanted to help me get in a car thanks Gabe

I took my 21 year old daughter to purchase her first car. Our salesman Alberto was Amazing and Spectacular. He took his time and was not pushy. After 2 hours we found her car! I want to be VERY clear that the reason for the low rating is SOLELY related to the General Manager. There was an error made on the negotiated price by the dealership of $300. Please understand , I did not haggle for the car price and even accepted a lower amount of $1000 on my trade in because my daughter loved the car. I asked that they honor their deal. However, when I was told that the GM would not assume responsibility for the dealer pricing error of $300 and that I had to assume that cost we walked. I find it incredible that not only would they Lose a solid sale but also be so very petty. It was their fault and they should have been honorable and DO THE RIGHT THING!In fact, this decision indicates that the GM of O Brien Fort Myers does not care about it s customers nor it s hardworking sales staff. I m sorry for my daughter but know the universe will lead us somewhere better!

Be careful when buying a used car there they will not tell you the has has been in an accident or give you any car fax by the time you try to trade in you already know you have been warned.

If you need a car go see JOSH. I went in today ( first time stepping foot in a dealership ) with terrible anxiety and I felt like I ve known this man for years. Straightforward and to the point. He even went to the store and got my son snacks !! I was also with my grandmother who also got a new lease and she helped her every step of the way, got her phone hooked up etc. Very respectable gentleman, I would 100% recommend!

Very helpful and friendly staff that go above and beyond for customer service.

It was great. All the people were friendly and courteous. They took care of my issues promptly. I enjoyed their coffee and treats while I was there.

Never thought I could get my car so fast. Thanks to Danny who made it possible best service.

Always professional and thoughtful. Never disappoints.

I had Nick as my salesperson he helped me get in a vehicle without any problems thanks for your help!

Jessica was very helpful throughout the process and knowledgeable of the current promos being offered.

Service Department staff is VERY professional and detail oriented.

Both Rick and Cameron were very knowledgeable. Cameron ran his butt off making sure everything was taken care of for me, even with the 90+ temp outside. Great experience.