O'Brien Hyundai Review

Go see Carlos for a dynamite
Deal!!!

Amazing service. All the staff are amazing, helpful, and have the best attitudes.

Excellent Service, speed and without much problem to approve a car. Danny was my advisor and excellent work. Thank you

I purchased a 2019 Tucson and John Ruiz was my salesman. He was knowledgeable and thorough and made the complete purchasing experience a pleasure. BTW I love the vehicle. I was referred to John by a friend who bought from him also. Now my turn to comfortably refer someone else to John.

Their service is excellent. Always professional, courteous and respectful. Their waiting area is comfortable, coffee, bottled water and snacks are provided as is a courtesy car wash. I've been happy with the level of service I've gotten from them. They keep my Elantra running like new.

Carlos Ramirez was a super good seller, he treated me super well and I could understand everything well and I liked how he treated me and I thank him very much

The dealership did a great job. They solved my problem (which was completely under warranty) and alerted me to some additional things that need to be fixed. But there was no pressure at all about the timefrane. Very professiona service.

My lease transaction went so fast. thanks to Juan Giraldo he is the best

I went looking to get a car for my father for a good deal and Danny was able to hook me up with the best car buying experience I have ever had, I will 100% recommend this car dealership and Danny to all of my friends and family.

Couldn t be happier with everything, and big thanks to Joe working with me!! Was trading in my first car I had for about 15 years and really made the whole process VERY easy!! Highly recommend working with him

Jessica was amazing helping out with all of my question that I had, highly recommend everyone to ask for her if you visit this location

I had Nick as my salesperson we test drove 2 vehicles and we decided on the RAV-4, Nick made everything simple and easy thank you for the service

Carlos ramirez was an awesome sales person. Im glad he helped us out on our purchase.

Carlos Ramirez has been a pleasure to deal with. I would recommend him highly

Carlos Ramirez was such an awesome help from start to end. Had my kids with me one of them super hipper but he s a father and understood the challenges of having kids and dragging them along to a long process such as car buying. Found the car we wanted and he worked hard to meet our needs. Highly recommend him!!

Amazing experience!! My husband and I went to O Brien Hyundai a year ago because we needed a new car, we went back this year to get a bigger size since our family grew and Joe helped us again. Like the first time , Joe answered all our questions. I would definitely recommend him for any of your car needs. He is great!

Everyone was very courteous from the moment I drove in. My service advisor Matt answered any questions i had and explained things thoroughly. I was quoted 1.5 hrs wait time and I was rolling out just in an hour.

Not real happy with O'Brien. Every time I get service at this location they find something wrong. Last time they pulled out a thorn out of my tire and then told me i needed a tire. Of course they could have told me first and i could have made that call. I feel that since I am a woman they try to take advantage of me. This time they said had to jump my car before they could do the recall. They of course suggested that they could put a new battery in for $275. I did not accept the offer because I was not having any problems with my car just a recall. I took my car to auto zone and they checked the battery and said that nothing was wrong. Very disappointed but it wont change my mind about Hyundai. I love my car and will probably get another Sonata.

Took my 2012 Santa Fe in awhile back for a transmission shifting problem. Transmission would delay shifts causing increased RPM. Service Department was excellent. Although they could not find a fault code, they nevertheless took the time to reset the computer to factory specs. Problem solved. Service was completed quickly without any charge and vehicle returned in spotless condition. Best of all, the service rep did not try to sell me a laundry list of suggested maintenance extras as many other car dealers tend to do. Love O'Brien from purchase to service.. Will be my first stop for future purchases. Best there is.

Salesman Mark Forest did a great job. No pressure, great experience.

I'd LOVE to write this review. but I'll go ahead and let the Florida State Attorney General's office contact my unethical salesman and Chief Finance officer of O'Brien Hyundai. Good job, gentlemen on NO ethics in my interaction with your "dealership". Way to take advantage of a single mother that just moved to Florida. Kudos! Look for a phone call and/or paperwork, not from me, but from your State Government;) That's a promise. As I'm a Veteran (20 years retired Air Force), that is icing on the cake.

Danny Millans was excellent! He was friendly, and very laid back and NOT pushy at all. We HIGHLY recommend him!

Everyone is very professional, friendly and customer service oriented

Steven H made my car buying experience great. He gave me the best deal ever and found exactly what i was looking for when searching for a family vehicle. I recommend Steven H to anyone who goes to this dealership. He s fantastic!

Nick Vella and the service team at this dealer are very service oriented . Communicate well are honest and importantly reviewed options .

Carlos Ramirez was wonderful! He helped me out tremendously! Thanks Obrien

Me and my husband purchased 2 car from obrien hunday in fort myers had a great experience with my salesman danny very professional and any questions we asked was answer ...i would recommend any one to go see him anytime ....

This place is terrible...went here about three years ago to look at some sonatas, lady said the bank wouldn't finance me because there was too many miles on the car and I have a 600 plus credit score. I ended up buying a slightly older Honda same amount of miles and was able to get it financed.

Then she tried to sell me a car that had oil all over the front seat, so unprofessional. I looked at her like she was crazy. She said oh no big deal I can have it detailed. I get it not every scenario is going to be perfect when buying a car but a car covered in oil? And she expected me to test drive it.

My coworker just dealt with this same dealership, they sold him a 2012 Cadillac with a bad transmission. Luckily he was able to get his money back and go elsewhere. Bottomline, they have a good reputation until you actually go there. I was very disappointed with my experience altogether. This is the second horror story I've heard with them, go elsewhere.

Carlos Ramirez was awesome and hooked me up with all the deals! Go see him!

Rodrigo is wonderful he help me to get a SUV and also fixed my phone he is great thx

I am really glad I got the opportunity to meet Danny he helped me a lot a found me a great deal

A very satisfactory service the help of the seller Danny excellent, highly recommended happy with my new car thank you ..

I recently had my Hyundai serviced at O'Briens. Nick Vella professionally took care of this for me. I contacted him and he set up an appointment for me the next morning. When I arrived he cordially greeted me and saw to it that my car was promptly serviced. If you are having any problems with your car or it just needs routine service Nick Vella is the person to contact to have it taken care of professionally and promptly. Charles Manade

I purchased a second vehicle from O'Brien a week ago, a new Hyundai Elantra, from the same salesman, Dave. I live in Sarasota but again drove past two dealerships to go to O'Brien, where I was given the best deal after comparing models and prices. Buying cars is one of the most hassling things you can do in your life, if you don't want hassle-free, I would recommend O'Brien.

-Christian

I walked into the dealer and Carlos approached me very nicely and politely. He answered all my questions without being pushy at all which goes a long way. Thank you, Carlos, for all your help.

Had a great experience at this dealership. Justin T. was very knowledgeable and helpful. He really took the time to help me out and answer all my questions. Come check out this dealership and see for yourself what a great place it is. Make sure to ask for Justin T.

Friendly and quick service, brought my car in for an oil change.

O Brian Hyundai is a pleasure to buy a car from.John Ruiz was our salesman.He was very attentive and did not pressure us in the least.He saw to every detail with great regard for us and made the purchase very pleasant.I will always go to Obrian Hundai/ Genesis when I buy my next vehicle.The sales manager was also a pleasure to deal with.

Danny Milans was my salesperson. He did such an amazing job finding me just the right car I was looking for thankfully I found him! Highly recommend this place

I have a Hyundai Santa Fe in which was starting to leak on the passenger side a couple months ago. I took it in to fix it in which I paid for. 2 weeks later after they fix it it started leaking again, so I took it in again and you guys did the same thing. Then after 5 months, the same problem continued AGAIN. I brought my car in for the third time and the advisor on the front desk told me that it would be free to fix due to the 1 year warranty, then 2 hours later, he told me the charge would be $720 which is simply ridiculous since they told me it was under the 1 year warrantyif I bring the car for sane problem . They didn t even fix my car the first time, second time . I am not happy at all with you service.

Walt was my salesman. Definitely ask for him when shopping for new or used!! He made sure I was satisfied with my purchase. I am a repeat customer of O'Brien and they will treat you right. Thanks for making car buying stress free.

I bought my 2019 Hyundai Elantra at Obrien Hyundai in Fort Myers and I had an excellent experience. I work with Danny Millan he was excellent. He was very pleasurable and patient even during the difficult times with the pandemic. He even delivered the car to our home. Thank you for making the process easy and hassle free. Once again a big Thank you!

Such a great experience from what was supposed to be window shopping to getting a great deal on a new Hyundai. Walking into any dealership has always been dreadful and anxiety ridden until we came across O Brien Hyundai. Upon arrival, the staff was extremely helpful and patient rather than feeling pressured as I have at any other place. Our salesman Nate was honest, helpful and strait to the point. He made our car buying experience as smooth and easy as possible. Every question was answered and there was no run around what so ever. I have always felt the pressure to buy or manipulation and empty promises from dealers in the past until this weekend when everything we were told stood true. Our expectations were exceeded and we could not be happier.

We used Joe, he was very knowledgable about the vehicle we purchased. Very quick and painless transaction. I would highly recommend this salesperson if your looking to purchase a new car.

Great place to buy from. Paul Mcrae made the whole process an enjoyable and comfortable experience. Never felt pressured and I got a great deal.

The employees in the service dept takes excellent care of us all. There is one particular guy, Todd B, that really made my experience @ the dealership quite memorable... Todd, thank you for being so pleasantly funny ~~ Looking forward to my next visit... Happy 4TH of July ~~

Purchasing our 2020 Palisade, with assistance of Nathan Lewis was...easy and not at all queasy! Nathan was knowledgable, accomodating and a pleasure to work with! No one likes the car buying process, but Nathan and O'Brien Hyundai really did make it a pleasure. If you're considering a new Hyundai, call Nathan - he'll meet with you, show you what you're interested in and answer all your questions, no pressure.

Clean friendly place and they do a job right and quickly

I found a vehicle I was interested in on the website, and when we went down there a gentleman called Joe was standing outside. It was absolutely pouring down rain but he still went and found the car for me. It seemed fairly far away, as it took a moment but he was super patient with me when we went for a test drive.

I had never actually driven in rain, and had only gotten my license the day before. He was super encouraging, patient and kind. 10/10 definitely recommend.

B E W A R E OF S E R V I C E D E P T.

Brought my 2016 Hyundai in April 10, 2018 for
regular service. Oil change, lube, tire rotation etc. When done I checked the tires to see if they had been rotated, they were NOT. How I know this is because I wrote the serial numbers down. Spoke with the "adviser " Eddie Braddock about it. He tried to bs me that they were rotated. After I told him I had written the serial number down and showed him, then he said the machine was broken. BUSTED! Will not go back.
WINK NEWS ?

I went to O'Brien Hyundai of fort Myers with my cousin. when we arrived we were treated like they all knew us. The salesman John Ruiz, was very nice and understanding and worked so hard to help my cousin purchase the car he wanted. it was a great experience and totally recommend anyone looking to purchase a car with a great experience go see Salesman John Ruiz. Highly recommended.

Best Car buying experience in 30 years! Everything about this place is first rate. Started online and followed up with Todd Pruitt. No pressure, he was very responsive and knowledgeable about the product, and the dealership functioned like a team. I like this place.

Over the course of two days, Nathan Lewis was very patient and positive as we navigated a few bumps in the car-buying process. He was a steady hand who deftly managed difficult situations, and he made sure that we left the dealership completely satisfied. Keep up the great work!

Awesome customer service! Paul McRae got me into the car I wanted and made the whole process (for the first time in my car shopping life) painless! He was professional, knowledgeable, and made the process of buying my car exceptionally positive! I ve always hated car shopping, but yesterday Paul changed all of that! I can t wait to refer people to him!

Best experience by far purchasing a vehicle. This is coming from a very picky girl. Went in with husband to look at a vehicle for him but when I told them that I need to lower my payments monthly to give me some extra money back in my pocket. I got the best response from Adan, we can do that and I ended up with a beautiful SUV loaded for me. It s like he knew my taste in cars. I was not in the market for a vehicle for me. When I saw what the 2019 Tucson Ultimate had to offer. I couldn t turn down the deal. This is coming from a girl that only drove BMW s. Grateful to Juan Giraldo, Rex Moonshower, Adan Hernandez, for making me feel like family and helping me with my purchase. God bless you guys! Thank you for everything again!

Todd has always been very helpful and everything that my car needs an gives me updates and what to expect so he's an awesome guy thank you Todd

One of the only dealers that I have been to in my life where they respect the client and provide excellent customer service !

Carlos Ramirez did a ok job getting me a deal but failed to hold up a couple of the stipulations we had agreed upon. They are not very efficient to getting the sales done within a timely manner. One of the financial sales managers were very rude and disrespectful. Saying that in was waisting his time and not being truthful with my down deposit because he wanted to require more than what was originally said to him, which then he got even more unprofessional and was ready to terminate even working with us becauswhile I was looking to buy a brand new car. Was not my best experience purchasing a vehicle. They had to have a high up manager come out and smooth things over while we were getting ready to learn to go buy else where since we were wasting their time.

The routine oil change in February 2015 was handled professional by the service office personnel. My work was reviewed in advance with me by Jose Delgado. He explained the additional recommendations for changing two air filters and made other suggestions to avoid potential problems in the future.

I appreciated the manner in which he worked with me and allowed me to make the decisions without pushing additional items on me. There was no pressure when I said that some of the items could wait until later.

What an absolute waste of time coming to your dealership was! Won't ever come back! Selling me a car that has chips in the paint, noise coming from the engine compartment, and the back cover dont fit..AWESOME DEALERSHIP!
Although I have had a great experience with the service department, not once has anyone addressed the issue of the chips in the paint the car had before I purchased the car. With that being said, my service advisor Nick is awesome. Very knowledgeable, and very professional! I will keep going to him with all my service needs.

The associates are wonderful! There service was excellent! This is my second Tucson for O'Brien Hyundai! I would definitely recommend that if your looking for a great vehicle you go to O'BRIEN HYUNDAI .

Very cozy quiet excellent place to buy a vehicle good attention and speed and especially jessica the seller thank you for your interest in me buying the vehicle THANK YOU

I had a great first experience with service dept. for my first free oil change...in and out 1/2 hr. Never have I had one so fast. Nick explained everything and was so nice. Hyundai is super to deal with. I recommend them to all.

Simply said "Outstanding Service" from start to finish. This operation is a well coordinated and no one stands around. They all give 100%.

I highly recommend Danny to everyone that is looking for a new car! He is the best! Thank you for your help!

I would like to take a moment to personally thank Manager Rex Moonshower. We had an unfortunate passing of a friend and I had to step in to assist with a deal that was just signed on at O'Brien Hyundai. A long story short Rex was so compassionate and understanding. He worked hard to make sure our needs were met and helped out in this unfortunate circumstance. They truly put the customer FIRST which is not always the case in the industry.
I would HIGHLY recommend this dealership to anyone looking for new or used vehicle. My experience with them during this difficult time was fabulous. Thanks again to Rex and the team for everything. We will be back when it's time for a new vehicle.

Last night I submitted my credit application online. I was contacted by Ashley and told on my voicemail that I was approved and should come in to the showroom to pick my car. This morning, when I came in, I was told that my credit was never pulled. What a waste of time. Jimmy was nice and helpful but I will likely never return to this dealership again.

Offering overprized dirty used cars. Incredible bad experience! The guy saud; Mr. O'BRIAN is billionaire, he does not care if we buy a used car or not! Great experience. We went straight to Volvo Naples and bought from them paying cash.

Rex Moonshower was incredibly rude to us as we tried to work our way through a situation that was less than ideal. We had good conversations with an associate, but Rex came in with an attitude that was, to be generous to him, rude. There are a lot of other words that are less generous that I could use. He interrupted us, and he even insulted my husband at one point. As loyal Hyundai customers, I couldn t believe that we were treated that way when we were trying to essentially give the dealer money by purchasing a vehicle. I am not happy.

Excellent Service, made a great Deal with sales guy Dani Millans, I actually drove from Miami to buy my Palisade.

Gabriel was the best salesman! This was my first ever car buying experience and Gabriel made it so easy! Not pushy, just gave the facts. Best deal and best experience. Leaving feeling confident in my decision!

We just bought our third car from O"Brien! This place is first class in customer service, and in getting good prices for very high quality vehicles. From their Genesis line, to any kind of SUV you can think of.
Big shout outs to : Carlitos Vendura our salesman at O'Brien ask for him, and Chris Scalfani in the finance department a fantastic Hyundai representative (courteous and professional), and to Rex, the manager for making another car dream happen. We LOVE O'Brien!!!!!!!!!!!!!

Thanks Nino for a great car buying experience! You spent so much time with me to help me find exactly what I was looking for. I felt no pressure to spend over my budget and was confident in his knowledge of the inventory on the lot.

Great experience and the easiest time I ve ever had buying a car. Completely smooth transaction and great salesman! Thanks Jeff & team, you rock!

Nathan was amazing! As a 21 year old, it s just the beginning of adulthood with buying your first car, especially alone! He helped me so much and guided me through everything. He kept me up to date with everything and it didn t feel like I was in a business environment, it felt like we ve been pals all along. He s amazing!

I live in Naples and it will soon be time to turn in my 2012 Sonata. I started my new car search in Naples. I used an online service to contact some local Hyundai internet managers for the lowest possible price. Within 24 hours I was contacted by O'Brien Hyundai about my interest in a new Sonata. O'Brien blew away the competition and even the lowest price from Cars Direct by over a thousand dollars. I scheduled an appointment to meet with my salesman. The dealership was full of customers and sales staff. I was able to work directly with the internet sales manager. From start to finish we were out of the dealership with our new Sonata Limited Sport in two and a half hours. We are very pleased with our purchase and would definitely recommend O'Brien.

the sales person Kate was a very nice person things were going good until the finance manager came into the picture he lied about everything promised 2 months grace before payments which was a lie. I would never good there again. I love the car and am happy to have it but the back handed lies hurt.

Salesman, John Ruiz, was awesome. What a pleasant experience. John Ruiz was professional, courteous and patient. I highly recommend John and the team at O'Brien.

Just got my 3rd car from O Brien Hyundai. Jimmy has been our sales associate every time. He s the only one we will go to- we feel well taken care of, and never taken advantage of. He s simply the best! Thanks Jimmy- I love my new Tucson!

Had a great time with Danny Millans , will recommend to all my friends

Jose was very helpful and courteous. He was fabulous.

First oil change and tire rotation everything went very well. The service Max Woodsmall was very accommodating. Done in just over hour. So far so good

Initially I thought this was going to be the best experience in all the years that I have had as it relates to purchasing a vehicle, but I have to say I am very disappointed in the end result of the sale and what I thought would be my dream vehicle.

The manager went out of his way to make an appointment with me to appraise my car. He had to talk me into it, then didnt even show up. It was his freaking day off. It did eventually get done, but no one knew about the appointment this "Rex" manager made.

Excellent experience ...Tec Advisor with a great knowledge ...second time that I use the services of O'Brien for my Tucson and I requested to talk to the same person : Nick Vella
Very Happy ..

I worked with Jimmy Hyundai to select & purchase a 2017 Subaru Outback. He was knowledgeable, attentive, and answered all my questions. He worked to get me a missing keyless entry device. I would highly recommend him to friends or others looking a new or ore-owned vehicle.

The staff is friendly, knowledgeable and efficient. They explain everything that they will do. The dealership is clean and well organized. One of the best dealerships I have ever worked with.

Great place to get a car! Rodrigo was fantastic very helpful and straight to the point. He has a great personality. I did not feel like I was being pressured into making a purchase. I love my Hyundai Sonata!