O'Brien Hyundai Review

Great staff!! Got a part for my car and the staff was Very helpful and professional!!

Mr. "Todd" also has awesome customer relations skills.

John Ruiz is a excellent salesperson he goes over and beyond his job to make sure that u are 100% satisfied .

There Hyundai service center is a joke. I had My car towed there because I had an after market alarm on my car and lost my keys. They tried to tell me my starter was bad and I needed To pay $600 for it. My starter was not bad at all I found my keys and the car started right up. They just try to get as much money out of you as they can because they all work on commission. They are ALL awful.

Danny Millans,
It was a great experience to have made the purchase of my first car with you. You are a very kind and gentle person.
It was a pleasure to have been attended by you, I recommend you 100%.

The service department is far superior to any other and this is due to the high quality people

Bought new 2020 Kona today, working with our Salesman Walt was a pleasure. Highly recommend.

Carlos Ramirez,
Very personable nice young man. We purchased our new used car from him. Good experience

I've purchased many new cars over the years but this dealership made it the most enjoyable of them all. My salesman William was great. The price for my car and my trade was very fair and the process was low pressure. I will certainly return.

2nd time buying a car here! John Ruiz helped us both time, he s absolutely amazing man! I recommend him to all who are looking for
Great Car and great service! Adan and Brandon looked out for us and helped us get the best deal! Thank you all again...will always be back!

John Ruiz was awesome. Patient and helpful. Even when I needed to get a door lock fix, John made sure it was taken care of. Yes... I would recommend John as a sales man if you buy a car at O'Brien

Thanks Nino!! He did a great job helping us get the vehicle we were looking for.

Carlos and Rex worked with me to get me the car I wanted at the price I needed. Thanks O'Brien team!

Exellent service by Justin Taylor, they work hard to get me the best deal and the monthly payment that I was looking for, great price on my vehicle, great interest rate , in fact A++, 5 star overall. looking forward for a mini van family car, highly recommend Justin Taylor as a seller

John Ruiz was very helpful and thorough with it too! From the moment I walked in to the moment I walked out, John made sure i was satisfied at every point of the process of getting my 2018 Hyundai Elantra.

I was seen in a timely manner, the Sales Consultant Mr. Giraldo was kind and respectful. He listened to my problem and solved the issue that i had with my car. I was pleased with this service.

Repairs were timely enough, but disappointed that waiting room had absolutely no reading material to pass the time.

Rich and I are extremely happy with the service we received from Adan and the sales and service people at O'Brien. Every detail was taken care of and we love our new Genesis. This is the 4th automobile we purchased at O'Brien, and I'm sure it won't be our last.

Thanks O'Brien Team, especially Adan!

O brien Mazda has come through for me again. I m a satisfied repeat customer. Justin did all he could to help me get to a comfortable deal. He never quit trying to work the deal for me. He s a gem!

I worked with Carlos Ramirez in a transition from a recently leased vehicle to a new personally owned car. Not a usual process but Carlos and the O'Brien team made it work out for me. Thanks everyone.

Thanks to Danny's excellent service and help I already have a new car ready to hit the road. Very thankful.

Very pleasant. No pressure at all. Salesman (Todd Pruitt) was very knowledgeable. Left with a new car and nothing but good feelings. Experiences with other dealers were much less pleasurable. Would definitely recommend O'b to others.

Excellent vehicle, poor customer service post sale. Salesforce transfers responsibilities to the customer instead of working on their behalf. Once you sign in the dotted line you're on your own. Phone calls made to resolve problems are ignored forcing the customer to make many follow up calls for resolution. Don't believe the tv commercials about the O'Brien experience, nothing is further from the truth..

In the middle of negotating the sales rep got up and went to talk to someone and never came back. Ended up getting tired of waiting and just left. Very disappointed.

Fell in love with my car and got all the features I wanted and Luis was the best salesman I have ever had the pleasure of working with. I recommend O Brien dealership to all my friends & family.

On 9/5/2019 I bought a 2019 Hyundai Sonata and Paul McRae was my Sales Agent,he was very professional and made me easier to buy my Car,I Felt very comfortable with Paul,If you wanna buy a car and are looking for a wonderful Customer Service,go with Paul,Thanks one more time...and Paul see you soon Bro

Quality service, patient employees, and great selection. Hector helped me find and purchase my very first car here! I was incredibly satisfied with the service. He made the process less daunting, and helped me find a car with everything I needed for a price I could afford. I will be recommending O'Brien to friends and family in need of a new/used car.

Great place to work. If somebody is looking for a car please come to this place. We ll be right here to assist you and give you the best deal. If you re looking for the best experience ever come to O Brien Auto Park.

Jeff was my sales representative and he did a great job from the time I texted him to the close of the sale. He has called me twice after the sale to see if i had any questions or concerns with my SUV. Did not even ask for a referral. Truly cares about his customers. I would definitely get another vehicle from him.
Love my Tuscan too!

The person I worked with was Edgar Lopez and he was amazing and efficient. He answered all my questions and made the experience of purchasing my first car, enjoyable. Thank you so much Edgar for everything.

An absolute rip off. Took my car in for front grinding noise. Was told it was the rotars. Then they called me back to say breaks would also need replacement, even though initially they said they were only 50% worn. I paid 917$ for breaks, rotars, coolant fluid, an AC filter change, and a few bulbs that needed replacement. Ridiculously expensive. Go someplace else for breaks. They were the bulk of my bill. And this fee included a discount.

I had the best expirience at This dealership. Danny Millans did a great job showing me around and not getting frustrated with me. He showed me and let me test drive three different cars until I found the right one for me . Thank you Danny I ll definitely be back again.

I had an appointment for 2:30pm on Wednesday, 4/17 for a simple synthetic oil change. That s literally all that was completed, other than their routine multi-point inspection, and yet, I sat there waiting for over two hours. An oil change really shouldn t take that long.

They always find a way to get you in a new car if thats what yoir looking for!

I have always found my service adviser, Nick Vella, to be both professional and knowledgeable. He does not make promises that cannot be kept and he has a great sense of humor.

Danny miles thanks for your attention and for helping me get out with the car I wanted and at the best price

Worst sales people ever, very nasty and rude I watched the manager get loud and nasty with a customer and they don t care about there customers only about customers money

We visited O Brien because they had the exact vehicle/options/color we were looking for. We were able to quickly agree on a price for both our trade in and our new car. Carlos had moved the car under the atrium as it was raining which was very thoughtful (He also met me at my car with an umbrella).
We took a test drive and even though this isn t the brand of vehicle he normally sells, Carlos had obviously done a quick study of it s features! What a plus!!
Dave in finance was so friendly and answered all our questions! He made the finance part seamless!! We would definitely recommend this dealership!! Thanks guys!!

Excellent Experience at OBRIEN Hyundai Dealer of Fort Myers. We just completed the purchase of our second vehicle from this dealership and specifically worked with salesperson, Carlos Ramirez. Our experience working with Carlos for the purchase of our first Hyundai three years ago was so positive that there was no doubt we were returning for our second purchase. Carlos made a great deal for us and then spent a lot of time showing us the many features and helping us set up all the tech features. We highly recommend OBRIEN Dealership and asking for Carlos Ramirez when you consider your next auto purchase.

Carlos Ramirez was courteous and very helpful.

I have been coming here for 6 years. They have quick service and Mike is always helpful and thorough when explaining any updates and work that needs to be done on my vehicle.

I liked dealing with Nino Mannino. He is a nice person, and I felt comfortable dealing with him. Nino help me with many issues, so I appreciate him very much.

Just love this Dealership! Everyone is so nice and friendly. Walking around everyone says hi and asks if you need a bottle of water. Not to small water bottles. My salesman was Fedner and he made the process of buying a car so easy. He was friendly and knowledgeable. I had my 6 year old son with me and he talked to him and laughed with him. It was nice to see that my son wasn't ignored. Thank you all!!!

I was taken care of as soon as I arrived. I was told there would be a two hour wait, and explained that my Mom was in the hospital and I needed to get out of there ASAP. Nick got me out of there in less than 45 minutes. I know it was to help me out, but that wasn't something he had to do. O'Brien is great and so are their staff!

We had an excellent experience at O Briens purchasing our 2018 Rav4 limited. Nick was our salesperson. He was knowledgeable, friendly and not at all pushy. I would recommend him highly.

Carlos Ramirez is an awesome person to deal with! Very friendly and will make you feel like at home!

Carlos Ramirez
Fantastic sales rep. Courteous, respectful, and knowledgeable.

Mark Forest is awesome. I highly recommend if your searching for a new car, call and ask for Mark!

I bought 2 new hyundai santa fe 2020 at this dealer and I live all the way in Miami, this would be my third time buying my hyundai cars in here since 2006, I would recommend Danny for anyone looking for a brand new car or used car he is the best can help you with affordable payments and not too much down. Best experience always!! Go check this dealer and ask for Danny you wont be disappointed!!

My experience at O'Brien Hyudai of Fort Myers was absolutely phenomenal! Buying a car can bring out many emotions, from nerves to excitement and Josh Rivera was there for me every step of the way! I originally came in a few weeks prior because my Hyundai broke down. Max in service took such great care of me and was beyond helpful. Because of my amazing experience with him, I decided to return to purchase a new car weeks later! Kaycee even helped me set up all of the bells and whistles in my new car! I'm not the most technologically advanced person and she was so kind to assist me in setting up the apple car play. Every associate I had the pleasure of interacting with had amazing customer service. THANK YOU- Kaycee, Josh and Max! I will always return to O'Brien for any of my car needs because of them!!!!!

Professional, courteous, and flexible service from Mike Peterson and the other employees. Comfortable waiting rooms. Thank you for looking after my vehicle so well!

Our experience was Awesome. Everyone one was very Nice and Helpful. Fednor was our Salesman. If I could give a rate of 1000, He would get it and more. Very Kind and Polite Young Man. The One thing I Loved Working with Him , He wasn't Pushy. I Love The SUV that we chose. The Palisade. Beautiful and Excellent Car. I'm so Happy We stopped by O'BRIEN'S dealership of Ft Myers.

Had an amazing time at this location! Joshua Rivera was so attentive and answered all my questions. Would 100% come back here again

I pulled up at the Service center at 5:35, because my car was acting the fool. Anyway, it was too late to have it looked at, and so I was given a loaner for the night. Can't get better than this.

Todd my service rep was very attentive, he is an important asset to the O'Brien service department..............

Frank

Got me in and out for an oil change quickly while I waited.

Was great service got me in and out in no time. Thanks

Great service, went by fast , staff was fun and friendly.

J.P. K. was most accomdating and very personable. The was a very pleasant sales experience for my wife, son and me. We will purchase again from O'Brien Hyundai.

Thanks J.P.K.
Kenn, Paula & Addison

I bought a 2019 Hyundai Sante Fe today and couldn't have had better service with Eli, he showed me the car, made sure I understood the features and how to use it, introduced us to the options, worked on our budget with us and the transaction was really quick! We really recommend you come in to Hyundai to see Eli so he can show you the good deals they are having and get you in a reliable and awesome car!! Thank you, Eli! - Gary & Jenny

I recently purchased a new car at O Brien Hyundai. Danny (sales department) was exceptional and provided good attention to detail.He did an amazing job! Danny was so patient and helpful throughout the process, he exceeded my expectations. I highly recommend him.

Carlos never does me wrong! Second lease from him. Straight up good guy!

My free sw update was handled very well, except i got phone calls afterwards telling me i needed to get this done

My salesman Walt was absolutely wonderful at helping me get exactly what I wanted. Greatly appreciate everyone that was involved. Paperwork was a breeze. I highly recommend him and Obrien if you are in the market for a new car.

Don t bother, they never call you back and when you try to call them you get an unorganized and unhelpful receptionist that directs you to random voicemails without telling you who or why and then when you do get ahold of someone they give you inaccurate information. When you call them out on it they flat out tell you that they don t give their salesman the necessary information and that their job is to get you in the door. I understand that is the goal of any business but when you do it under false pretenses it becomes a major trust issue.

Carlos was a very pleasant salesman to deal with. We were able to reach a fair price for our new Palisade. The finance gentleman we dealt with was also very pleasant and not high pressure.

Carlos Ramirez did a wonderful job. Very informative and polite. Give him a raise!!

Took my 2012 accent for an oil change, came out with a window that they opened and could not close (window opened for oil change?) Service response for $125.00 we'll look at it. 1-Possible cause plasic laminate installed (to hide their cheap paint discoloration); 2- possible switch problem.

They are so knowledgeable and helpful! No matter the problem, they always try to help without trying to constantly sell us things like other places do.

We ve been looking to purchase a new vehicle. We found a vehicle (Hyundia). It s a new model. Just as our last purchase some 10 years ago with O Brien Hyundia, the O Brien sales team (for Hyundia) seems sketchy. Remember the image you get of the used car salesmen in the movies .... that was and is today our impression of O Brien Hyundia sales. Always trying to deal with you unfairly. Some friends of ours also purchased a vehicle from them and said the exact same things. So, we re sitting here with cash in our hands to buy a new Hyundia and are pressed to find a Hyundia dealership that will deal with us reasonably and fairly.

I was told it would take a couple of hours. It only took about 1 hour.
They fixed a couple of recall problems, and did an oil change.

Danny Millans was very good at showing us all the features of our car. Very satisfied with the business

Carlos Ramirez was unbelievable! I would recommend him to everyone I know!

I bought my Sonata 1 month ago with Obrien Hyundai. Danny Millans helped me find the best car for the best price. Well grateful with all your help. If someone is looking for a cart I recommend Danny as his seller and friend.
Thank you

I got lucky. I was looking for a specific color combo for my Hyundai Tucson white with tan and there were none to be had in the Ultimate trim in South Florida. I expanded my search to 200 miles and boom... there it was, at O Brien Hyundai.

Only problem was the price listed, I thought, was going to be a bait and switch price. What can I say, I have bought cars all my life I am jaded.

But... I was wrong there, and there were no problems, and no bait and switch. I said yes to the deal Friday, and today I am driving my new Tucson. Sure it was a trip to travel from Hollywood Florida to Ft Myers, but besides the fact that the deal was worth it, I didn t have to drive there, either.

Yes, Rex Moonshower did a great deal, and Walter Bonsignore handled the details and drove my new car from Ft Myers over to me... with the paperwork.

They all acted like it was no big deal... but we all know better. It was a big deal. Everything happened just as promised. Not one switcheroo.

Hard to argue with the service, the deal, and I am loving my new Hyundai. Five stars from me, and I can t wait to refer some friends and acquaintances their way.

Deceitful and reckless service department

My Hyundai Kona is under lease and warranty at O'Brien Hyundai. AC is not cooling at all and I took it in for service last Saturday August 1. Ernesto was my service advisor. I was informed that it would be no charge for me since the car is under warranty. I explained that I have a 2-year-old boy and this is his ride along with my wife's. I requested a loaner, Ernesto said that would not be possible. He offered Enterprise rental at a special rate , but for that I would need to come back Monday 8/10. I was also told, that some parts are needed which would be in by Wednesday, August 5. I will get a call once the parts arrive and I can bring the car in for service. Wednesday 8/5 came and gone. There was no phone call in the first place from Ernesto. On 8/5 I had to call during my work hours, stay on hold for a while and finally was told one part arrive and the other did not. Since then I have been calling and getting all kinds of vague updates, including "FedEx is delivering parts by 3 PM", "We should know more tomorrow". The phone tags and cat & mouse game continued throughout Thursday 8/6. This caused me stress at work, absence from work projects and of course deep distress for by 2-eyar-old child and my wife. The day, Thursday 8/6 ended for me in false anticipation. Friday 8/7 came, and I called to find Ernesto is off that day and on one has any update on my service request. I left messages today Saturday 8/8 for service manager Gary and on Ernesto's phone. No answer so far.

At this point, my 2-year-old has had couple of occasions of heat exhaustion. My wife, kid and I cannot put a full stop on our life, work and commute. I am letting Hyundai know, that should a medical situation arise, Hyundai will have to be liable. The reason is: I was continually misled, ignored, de-prioritized, and possibly discriminated against due to whatever prejudice Ernesto and Gary may hold against me and my family.

Carlos ramirez is awesome! He has a very good customer service satisfaction and always willing to help even tho I bought my car a year ago he still helps me all the time! Very good employee and I would recommend him to all my friends and family.

Amazing experience I ve had at a dealer in a long time thanks to Jessica. She made it easy to find the perfect car. Definitely recommend her to anyone looking to purchase a new vehicle.

Came in today and was helped by Alex Mora and from the start it felt like I was talking to someone that understood what I wanted and understood my what I could afford financially. Not only did he do everything to get me approved but also showed me two perfect cars that would fit my needs.. I ended up going with a Lexus and I couldnt be happier with my choice. I've never been somewhere or worked with someone so professional and still friendly enough to make the process completely pain free. I highly recommend working with alex for your next appointment. Definitely will be back and ready to refer more people to him.

Nick was very helpful in helping me get my daughter her first car. Thank you so much for the help. She will always remember this experience.

Always happy to say I went to a dealership and get my car because they take care of it more than ( and I have seen and noticed first hand) your normal car care places. Happy to be part of O'Briens customers for there people are always friendly. Only reason I don't leave 5 stars because I have had small issues but almost all have been resolved by there team at the shop or through the O'Brien website.

Spent the good part of the day at the dealership with my son...... oh and Jack, the salesman. Talked, looked at cars, went through numbers, lunch was served ( yes, company provided for all potential buyers) Jack brought water and a sub sandwich to my son and I. So that was top notch customer service. It was a long day but Jack and the staff members were friendly and respectful. All staff spoke to you just to say Hi or to make sure everything was good. You were never just walked by and ignored.... ever. So thank you for the great day at Obrien Hyundai of Ft Myers!!!

Yes, yes we did buy a spectacular vehicle ! Thank you Jack!!
Sincerely,
Lisa A Sampsell

Thank you so much William Karrel. Very friendly and professional. Love my car.