Namshi Review

Worst shopping experience I ve ever had in my life. If you want to ask for documents, then do it before I pay for my orders!!

Thank you for your excellent service. I ordered an adidas superstar and arived within 48hours but i realize that the size are bigger than i expected so requested an exchange from namshi mobile app and i received the replacement the next day. And their driver named Mudasir Ali is really nice and polite. Thank you namshi team!!!

Great Service! I ordered a brand new watch , which was damaged. but they returned it and refunded my money in 24 hour.

Highly recommend their service.

Really happy with NAMSHI's service. They deliver quickly and great options :)

Would just like to know how is it fare to price with such huge price difference? Agreed there are customs charges and all still how namshi can be keep the amount so much? The brand I am talking about the mast and harbour by myntra where they have priced the top for aed 165 which is equivalent to Rs. 3350 .
Don't you think its too much for same product? 40-50 aed extra would have understood. I know company can sell their brand in any price in current free market economy but charging double the cost is unacceptable.
Will never ever going to purchase from namshi again.

Driver didn t have change, told me he will take the change from the shop downstairs- never returned. Won t be using namshi again

Totally disgusting and useless service. I will not recommend you to buy anything from Namshi

I have bad experience buying perfume from them getting fake product. They charge higher price for less volume and still sent me fake perfume . Please don t buy Hugo boss from them possibly not any perfume . I am not sure about other products .

I order from Namshi First time.. must say i am impressed by their quick delivery. I order midnight i received early morning next day. I order puma shoes ..got what i order ..looks good.. i just hope the product are genuine .. Well done Namsi!!! Hope to buy more with you.

So bad experiences..it was first and for sure it will be the last.. its written that the delivery to UAE is within 1 to 2 days,I made an order on 6th November 19,Till 10th I have received nothing!I called the customer service, he said it will take around 10 days cause its coming from Turkey! I said it must be mentioned so the customer will be aware
Then Namshi called on13th to confirm the address and the timing as the package has arrived , its arranged to receive it on the same day ,day has ended and the 3 following days too with nothing!I called the customer service morning time 17th and she told me the deliver guy missed the address!
I replied he even didn't bother him self to call , she replied it's not our mistake it's the delivery guy mistake . I thought he is from different company
Then I have received a SMS at night of the same day that the package is out for delivery, although I have chosen the morning time to receive , the delivery guy called from JBR asking in which building I am although my address! is written in mohamed bin zayed wadi al safa2 which totally different than the place he was in
After he arrived 9PM and I received the package.. the chock was at home that the shirt is DAMAGED I wish I post a photo of

Iam searching for a job.....
Hiiii sir,
I am srinivas kandoori I have a 1.5 years experience in namshi (lastmail) returns receiver,
Have any job vacancie theire

-edit
after a few hours, someone called me and sorted out my problem regarding the damaged item that i have received. Ive got the replacement within the day. thanks

I ordered shampoo from them, the shampoo bottle was opened and half of the bottle was all over the box.
over priced, they charged 15dhs extra because I'm paying cash???? aside from the delivery total rip off and poor delivery packaging will not order from them and don't recommend them.

Seriously u people choose ur customer service employees from the zoo, worst app ever.
The below is ur response to another customer, which u r saying its unusual for exchange item to take 12 days, u r right, mine took 16 days and at the end u cancelled my order!!
Anyone who is reading this, please buy from another apps at least u will get a much better service.

Very very very bad delivery. They will delayed delivery if already paid.

Arrogant driver. He told me to wait in my office until 9pm??

Never ever i will order again this NAMSHI

They cliam to have "rang" but they havent, and ive tried to get through to them so many times no one is picking up! Only get an email saying they tried to contact me but they havent!! Ive odered from the uk! Never odering from there again.

I ordered from Namshi 1 week ago and i got the wrong product so i wanted my money back and when i called they told me When the money is on your wallet you can call and they will send your money back to you. And i called today to get my money back and they told me its not possible and they will call me and maybe i can collect the money from a exchange company....this is unbelievable never had this kind of experience before with any other online company...they send you wrong product and u need to run behind your money if they will give u...i will not accept this and i advice everybody to not buy from this website.

FAST AND GOOD SERVICES..EASY TO DEAL WITH , GOOD CUSTOMER SERVICE.. AND THEY ALWAYS HAVE AMAZING DEALS

The Lord walk swindlers my Bedoon limit asking them thieves bought them from any Apple my 1360 and my money and chitchat takers of the order have not Duqqu nor anything to know how I really appreciate complained Abhdelhm benefit me

Horrible costumer service and lies regarding the offers all to get you make a purchase and then you receive nothing im talking about the visa cash back offer

I don't know anything about it, but ask me about the site, I tell you very, very bad, like a brother, nobody is dealing with them because I asked through the site and I got a part of what I requested and the remaining part of it did not arrive and I contacted them in order to deliver the remaining part. The order number they have, but after sending the order number, I was not contacted

The worse most unprofessional experience ever! Considering the fact that NAMSHI is a " respected international company ". After informing them that I would like to return some items ,according to their policy I have the right to. I have been waiting 2.5 months for them to pick up my order. I have emailed and called many times. My last phone call to customer service was the greatest of all ! To confirm that I have not damaged or used the products that have been in their boxes for the past 2 .5 months.
They asked me to take pictures and submit them to make sure I have not damaged them. Instead of apologising and acknowledging their mistake.
I know times are tough, however as a company that cares about their services they should also care about their customers . Wont be repeated that mistake twice.

It took over two weeks and I still haven t received my first order from this website.
While websites based in UK delivered in 4 working days.
I would highly advise that no one buys from NAMSHI due to their slow, unreliable service.
This was my first and for sure the last order from this business.
And I am definitely deleting this app!

Absolutely terrible service from Namshi. I had missed the call from your driver, called him back 10 minutes later and was told he has left the area. I then called your service line all day Thursday October 31st telling them I needed this particular shipment by Thursday evening, I even asked 2 seperate agents if they could deliver to another address, surely one of your drivers would have been in one of the areas? I was promptly told it s not possible and delivery would now be on Saturday November 2. I then said cancel the shipment, and was told it has been cancelled and would take 10 business days to get a refund. I was now being inconvenienced twice, once by not receiving my order on time and second by having to wait so long for a refund.

On top of all that, I received a message today that the shipment is out for delivery! I called namshi right away, only to speak with your agent who says it s out now and I should liaise with the driver to cancel it. I am shocked at the service and attitude of this agent, why should I liaise with the driver? It is namshi s responsibility to cancel this order, that I requested on Thursday!

I use many e-retailers, but have never come across such inflexibility and a strange policy with regards to delivery. I have paid already for the product, I have someone at home who will answer the door, if you happen to miss the call which is extremely common, how can you leave the area and make us wait days upon days for delivery? I urge you to look into this.

Am totally disappointed at the same time regretting i took my time to order thinking that i can support you people as usual but i will never and never do that mistake i ordered for the Red tape casual boot its like a boat on me actually i did not even try it coz the way it was looking in picture its not the same thing you are delivering to customers. secondly The wallet is also a mess the Zip

Dear Namshi,

I am so disappointed on the quality of the product I ordered from you. I ordered juicy couture watch and kenneth cole from your BOGO promotion. I thought your products are original since you are acquired by Emaar malls.
The juicy couture is very lightweight and obviously fake when we compared it from my sisters original juicy couture watch.

It breaks my heart coz i save the money that i bought from you to buy a gift for my mom on her birthday but unlucky i trusted a wrong seller.

Now, I can not buy a gift coz the money that i paid in cash to u was not yet returned to me and you said you will refund it thru credit. But how would i use the credit if I dont want to buy from u anymore because of my bad experience?

Please return my money asap so I can buy a good item for my mom.

Never use, they cancelled my order without informing me, other online shopping apps they might cancel but at least they call and apologize, second they hold my money and they didn t release, i sent 5 emails no one ever care or reply to me two weeks already and Money still on hold and no action taken, not recommended at all, will keep writing each and every where about your poor service

If you'r not able to deliver an order within your supposed delivery time then shut up and stop bombarding me with your email marketing every second,
I order something and I supposed to get it within 1 to 2 days and still not yet after a week

I am writing this after having been a regular customer for almost 5 years now. Namshi WAS my go to online shopping app but NOT ANYMORE! i have just deleted the app once and for all.
First, namshi s collections have become very old in style and they barely renew their items. Everytime i try to order an item, there are no sizes available. But what came as the cherry on top and has made me super disappointed, is their misleading language in describing items just to make sale figures. Try buying a pyjama set and u will receive one only piece (top or bottom) based on your luck without having that mentioned in the title description. Finally calling the customer service and telling her that you just lost a 5 year customer, didnt seem like a big deal and was very much welcomed. This only says that a brand that doesnt value its customer, is not worth having customers in the first place.

Very bad service lack of information,I ordered 2 items first then 1 item is too big so I returned it to them,after that i order again 2 pcs of item because they are not giving cash refund so i need to spend the amount that I returned and it s mentioned i need to add 40 dhs again because of delivery charge and the Amount i ordered again is excess of some amount,but to my surprise they just send me 1 pc pg my order instead of 2 and ask for 29dhs charged when I asked the driver he said he don t know never again!!

Unreliable poor delivery service. The items were not what you think of. Poor quality. Processing takes 48 days perhaps 48 years of waiting. Wont ever order in this site ever.

really its very bad service dnt buy anything return or refund policy its very bad i call 100 times till not refunded
i give you invoice number
Tax Invoice No:
AE2137352

Invoice Date:
13/06/2020

Order No:
AE861301362

every 4 days i call to customer care but namshi are playing with me
dnt buy anything i thing its good company
one more thing today before one hour she giving wrong information after i explain after she make call hold after disconnected

thank you
NAMSHI for bad SERVICE still not recived any call any response

For a long time I was a true ambassador and loyal customer but lately I have been very disappointed with the customer experience and will never order again

Excellent service! They provide orders within in a day. And I had an issue with regards to size they dealt with the exchange right away. Great customer service.

NAMSHI is one of the best online shopping experience I had so far in Dubai. I ve been shopping with them for almost a year now. It s so convenient. They deliver on the next day. Returns are scheduled immediately after placing the request and refunds processed quickly. You can reach the Customer service department via phone without any issues and the agents do what they say.

Pathetic customer service ,they dont know how to handle customer accounts,they cancel your items and put your account on hold without even informing you the reason prior to freezing the account,funny guys wanted me to change my bank account !

Great online shopping, all international brands, fast delivery and sophisticated customer service Thanks to Nimshi Online Fast shopping of international brands and nice service I love shopping From Nishmi #namshi

Ordered an iteam ,paid by CC,money was taken imeadiatly,however,next day received email that item is not available.OOOKKKK,may be that happends once in a while....Next week ordered another iteam,paid by CC again,same issue!!!Money has been taken and next day email -SORRY ITEAM IS NOT AVAILABLE!!if it is not available why do u take money from the card???!!and why i have to wait 7-10 days when money will be back on card???!!!Called customer service-extremly stupid exuses,called Supervisor of Customer service,SAME!!stupid exuses but completely different from customer service rep.CONCLUSSION-NAMSHI ARE SIMPLY CHEATERS!!!(iteams are still showing as available on the web!!!)

Very bad experience ....They delivered the wrong item and no active customer service !

amazing the best !!! and great product and delivery

Amazing customer service. The best online shopping website in UAE.

Nice selecton of items...until all items arrive namshi is reccommended. However once you may have an issue with your delivery, and then dissapointment follows. I contacted support, via: phone, email, and the generic satisfaction survey. NOBODY called me back, nobody mailed me back...I am lucky my neighbour actually told me they got my delivery and brought the items to my house. If it was up to namshi, now I would be hundreds of dirhams poorer with nothing to show for. I have ordered many times...but this was the last.

Absolute worst experience with delivery service!

Have spent over 9000 SAR in the last couple of weeks and the courier you choose to utilize, Aramex, is absolutely trash!

I m beyond angry that my Husband has to drive 20 minutes out and wait thirty minutes to meet the driver because they are too lazy to deliver as they re supposed to at my home.

Indian guy says he quits delivery and goes home at 3pm when everything, including Aramex, closes down at 7pm (during the phase-out of lockdown)

Saudi guy never answers his phone or delivers and my husband has to travel clear across town to go pick up a package for delivery. (Pretty much it s because my Husband isn t Saudi...let s just call a spade a spade)

I will not be ordering any more from your company due to this issue.
The delivery is half of a customer s experience...use another delivery service please.

I refuse to invest in this companies products if you can t properly deliver the item. Namshi is better than Aramex. Give us, the consumer, the option of getting items delivered via UPS, Noon etc. I d much rather have choices for delivery and even pay more for the delivery if it means a hastle free experience. Aramex is an unprofessional choice. Lazy and unprofessional people should not be Namshi s go-to as a representation and, in part, an extension to the business. It makes your company look like garbage when you have incompetent halfwits in charge of delivery.

I have placed several orders from namshi never had a problem although the quality was not that good, i recieved my order next day or in few days, but when i wanted to make a return they never contacted me i waited for a week and contacted them several times to return my order i also offered to drop the item in thier where house because they did not send someone to pick the item. now it have been more than 14 days for the return policy and they can not return my item it is a waste of money never ordering from them again they can not be trused and will no be willing to return your item!

Hi Friends, I red your Comments Some are good and some are Bad, Well I am planning to buy Sunglasses from this site kindly let me Item quality. Appreciate your answers. Thank you

Its okay but they have made the delivery more slower as before it was the next day and now.its takes 3 days.

My experience is order & delivery in less than 12 hrs.. twice

I wish to know at least one store in uae because I leave in AL AIN

Very poor customer service, and the delivery process is a nightmare

The shipping is too slow and probably the worst shipping process I have ever seen

The worse most unprofessional experience ever! Considering the fact that NAMSHI is a " respected international company ". After informing them that I would like to return some items ,according to their policy I have the right to. I have been waiting 2.5 months for them to pick up my order. I have emailed and called many times. My last phone call to customer service was the greatest of all ! To confirm that I have not damaged or used the products that have been in their boxes for the past 2 .5 months.
They asked me to take pictures and submit them to make sure I have not damaged them. Instead of apologising and acknowledging their mistake.
I know times are tough, however as a company that cares about their services they should also care about their customers . Wont be repeated that mistake twice.

Today i am very disappointed with the lack of communication from your Delivery Team and inaccurate information from your Customer Service. It s unprofessional and overall customer experience is really bad. Hope this doesn t happen again.

Their products are not original. I bought this from them for 170 riyals, and it was cut in a week. I would never recommend it

Very satisfied with the products and the fast delivery.

LOVE NAMSHI! Mainly for the delivery service. It's super fast and today the call centre made an error on the delivery address which meant the driver was sent to my home instead of my office to arrange an exchange. He then called the driver who was managing the area around my office to collect the return whilst he left the new parcel at my home, sending me pictures via WhatsApp to ensure I knew where it was left. It's not often people would go through that much effort to ensure your parcels arrive quickly so I'd like to say a massive thank you to Faiz and the driver who circulates Media City - really appreciate your service today!

Poor customer service and delivery.
I order a week ago...nothing yet and no clue of my purchase despite calling the call center
Bad experience!

One of your Namshi drivers hit my car from the back today in JVC while it was parked and ran away he s driving a white van .i live in JVC district 12 townhouse V4 please I want to know who was in that area today Thursday at 7pm

I am a client for 5 years and never had to suffer with either my buys or returns until recently with my last purchase and return. The website A&Q is not updated with new instructions, delivery agents are extremely rude , they show up at your door steps without a time or date schedule and since we all at work they tend to show up afternoon and if you are not available obviously they say we will not drop the items. The terrible agent they assigned to pick up my returned items actually had the nerve to hang up the phone on my face. The worst part is that they keep calling annoyingly to rent confirm the address over and over .... on the other hand, the customer service center is not helping much as well. They argue with you why are you angry and mad ..... seriously ?????!!! When I have a low class agent hanging the phone on my face what should I do be happy ?????? The Customer service call agents are just lame and clueless and it only adds gas to the fire . I returned two items and got only one item credit return and it's not even the right credit ??????? This is the worst ever service I have ever had .. I hope Hosam Arab the founder of Namshi realize that he needs to really into better service team if he wishes Namshi to build a real great Empire in GCC

I got same day Delivery as when I placed my order, when an item was to small, the next day they delivered the right size, so fast easy and convenient.

Nice range and fantastic end-to-end service. I accidentally ordered the wrong size and in no time at all the item was collected and my money was credited back to me.

Fantastic service, driver went out of his way to make sure my delivery was done before the end of the day. The items were of good quality as represented in the photo. I was very skeptical about online purchases but was pleasantly surprised!

really bad service. they promise u something but never do it. really nasty!

They are fast to deliver if it cod and if it paid already they will let you wait..

By God, I asked for yesterday. I received two women bags one day, elle and the other, trendoly, and the two were badly beaten, very, very, very, very, very much.

Worst costumer service ever. Their return service is none existent they will force you to keep their products. I have filed and have been trying to return and item for two weeks and Everytime I call them they tell me a driver will pick it up today or tomorrow and never hear from them .

Namshi is my all time favourite store. There is nothing I don't like about it. From same day delivery, to quality products to easy returns and exchanges, everything about Namshi is perfect. A special shout out to their customer service team; extremely professional, polite and they get things done.

Okay, i have ordered quite a few times from namshi. I must say they have always delivered my order within a couple of days, no matter what. But in my last order, i added a bottle to my shopping bag as it looked beautiful and. I got a very big shock after i got my order delivered. Its a baby bottle i guess or something like that. And even the quality is so poor. I Ordered that for my dad and unfortunately that bottle will go in garbage now. In my suggestion i will ask you all to check the quality properly before u place order. Don t trust their pictures that has been provided. I believe i will never place any order through namshi. 6th street is way better. #DISAPPOINTED

Amazing service - fast delivery, and never get my order wrong!! Would definitely recommend this site if you want cute clothes/accessories/home decor. I love this online shop!!!!

I am yet to be disappointed! The service is impeccable. Their return policy is amazing. Just a great place to shop!

No nice service at all.
Trying to place an order, but no information about material of the dress. When i asked them- reply was "24-48 hours to let you know about the material"... Common, people are buying online coz they doesn't have time to go to the mall. In this case - what the use of this online shopping !!!! After receiving my question, Tarif (customer support) still asking "do you want me to get the info for you ?" Really? This info supposed to be there in website next to item description. Easier to go and buy from the store
Not recommending to anyone, waste of time !

First time i ordered .. wrong items were delivered
when asked for refund .. they wanted to give less than what u paid .. after that they didnt refund me !!

never online shop for clothes especially not with Namshi .. What a bad application

Really bad services, I just have been waiting more than 10 days and still the shipment is on the way! As the advertisement says within 2-3 days to deliver! You have take full responsibility of this delay instead of not care of your customer experience and be trusted

Always delivered on time, product are exactly as described.
I strongly recommend as a reliable online fashion platform in UAE

I just ordered from Namshi last week. The order placing was smooth and easy. However, after few hours my order has been confirmed and I made my payments, Namshi cancelled my order without confirming the reason behind. I emailed them to ask the reason of cancelled order and about my refund. They said there has been quality issue in the items and those are "last stock" already and didn't mention anything about my refund. I kept following up regarding my refund but no response from them up to date. The items they said have quality issue and last stock are still up in their website. Don't you think it's kind of cheating buyers? Their service is horrible. No news on my refund and still selling items that they had said with quality issues!

So disappointing.. i order shoes in a day and my order delivered in just 24 hours.. but when i exchange my shoes omg its been 12 days from now still on process my order..i cant wait what will i do to refund my money

Have been trying to place an order of nearly 3k dhs for 2 days. No access to cart/shopping bag meaning i cannot edit or add items or even checkout. Have sent mails to customer support with no reply or help. Customer service is clearly very low down on list of priorities as a company and obviously not in need of the business.

delivery on time, product of items also not bad, i liked NAMSHI online rest of other online shopping.

I have been ordering for years but I am extremely disappointed with my last order. I ordered 3 pairs of heels from this brand called Trendyol. Within less than a month of usage: 1 pair - a heel has completely come out, from the 2nd pair, the tip of a heel has come out and it has scratches on the felt and the last pair just feels extremely uncomfortable to wear. I hope you remove this brand completely from your site because I have never been disappointed with Namshi quality. Order Number: AE7C6396845

WORST SERVICE!!!!
I PURCHASED FITBIT WATCH FROM THEIR WEBSITE AND I RETURNED IT DUE TO UNSATISFYING QUALITY (THE WATCH STOPPED WORKING SUDDENLY).
They did not make any refund. More than 9 days... T. Untrustable website.

They don't answer any e-mail, when they call they don't know what to say...

I will issue my complaint to Dubai Customer Authority in DED.

I would like to thank you for your service! It was an amazing experience of online shopping from Namshi! I highly recommend them from my personal experience!

I am waiting my order 3 days now !!
Keep sending to customer service asking them my order status they replied yesterday the courier called me but my phone out of service, I informed them this is wrong number kindly update with the right number & i wrote it !!
Today i sent them again ask about my order status then customer service replied again the courier trying to call me on the wrong number again !!
Which means you didn t update
& you are waisting my time & money !
Plz solve this issue !

Prompt and quick service.It s not easy to maintain a fast service throughout when it comes to online shopping but seeing the overall performance I m happy with NAMSHI :)

I regularly buy on Namshi, especially since they carry some cheaper but still quality brands like 'Ginger'. Never had a problem, but sometimes the sizing may vary between brands. Apart from that, always got quick delivery.

WORST EXPERIENCE EVER - NO SERVICE - BAD PRODUCTS - NO REFUND

DON'T BUY FROM NAMSHI

I bought 9 pairs of socks recently at a fairly high price (quality).
2 of the pairs were useless after only 1 was because the stitches went loose everywhere as if they were in extremely BAD quality.

I contacted Namshi 20 days ago, asking what I should do.
Heard nothing.

Contacted them again 12 days ago.
Response: Sorry, please give us 24-48 hours more

Contacted them again 5 days ago.
Heard nothing.

Wrote them today again, yet I have given up hope of receiving any kind of service or them standing up for their BAD QUALITY products.

DON'T EVER DO BUSINESS WITH NAMSHI!

STICK TO ASOS OR WHATEVER YOU'RE FAMILIAR WITH!

PS: I buy 30+ packages a year from Asos, Namshi you've just lost what could have been a super good and regular customer.

Excellent Services!!!!
Will refer to my friends and family..