Sara Abuideh

Review of Namshi

The worse most unprofessional experience ever! Con...

The worse most unprofessional experience ever! Considering the fact that NAMSHI is a " respected international company ". After informing them that I would like to return some items ,according to their policy I have the right to. I have been waiting 2.5 months for them to pick up my order. I have emailed and called many times. My last phone call to customer service was the greatest of all ! To confirm that I have not damaged or used the products that have been in their boxes for the past 2 .5 months.
They asked me to take pictures and submit them to make sure I have not damaged them. Instead of apologising and acknowledging their mistake.
I know times are tough, however as a company that cares about their services they should also care about their customers . Wont be repeated that mistake twice.