Alinor Wagdi

Review of Namshi

I am a client for 5 years and never had to suffer ...

I am a client for 5 years and never had to suffer with either my buys or returns until recently with my last purchase and return. The website A&Q is not updated with new instructions, delivery agents are extremely rude , they show up at your door steps without a time or date schedule and since we all at work they tend to show up afternoon and if you are not available obviously they say we will not drop the items. The terrible agent they assigned to pick up my returned items actually had the nerve to hang up the phone on my face. The worst part is that they keep calling annoyingly to rent confirm the address over and over .... on the other hand, the customer service center is not helping much as well. They argue with you why are you angry and mad ..... seriously ?????!!! When I have a low class agent hanging the phone on my face what should I do be happy ?????? The Customer service call agents are just lame and clueless and it only adds gas to the fire . I returned two items and got only one item credit return and it's not even the right credit ??????? This is the worst ever service I have ever had .. I hope Hosam Arab the founder of Namshi realize that he needs to really into better service team if he wishes Namshi to build a real great Empire in GCC