Morristown BMW Reviews

Perfect experience start to finish! I highly recommend the team at BMW of Morristown.

I wish there was an option to give - Zero Ratings--
Worst experience someone can have from a BMW car!! When we came to buy the car, your store gave us a different car for test driving, Our requirement was to have a moon/sun roof, after the contract was signed and we bought the car home, we realized the car we were given didn't have Sun/Moon roof and we wanted to exchange the car, which was not possible then. And not only that in last eight month I keep on having one or other problem in this car.. The service associate (Mario Manfre) is the worst service Associates someone can have, Last time I dropped the car for service and left there for 3 days, I got an e-mail that the car was done and after I pick up, I found there was none work done.
I bought my car in Sep'2013 and I had a wind shild crack while driving on Route 18 south, For replacments of Wind Shield glass your store gave me an estimate of $1600 where as my Insurance company recommend me for "Cort Auto Body" in Bridgewater and they only gave me estimates for $543.
And Not only this, I keep on getting warning in the dashboard and I dropped my car twice for service but found you hardly do any service in teh card, The Agreement mentioned that after the sale your company will do 3 years of maintanance and Last time just for Tire alignment you handed me an estimated of $1000 which include "800 for tire rotations and $200 for alignments, Unbeleivable and ridiculous.. I had it done in < $100 in a different place, I will only warn you that if you can not do business with Honesty and Ethics then soon you will loose all your customers.

Just finished European Delivery on a 2015 328i. Mike Wendroff handled the entire process flawlessly. Highly recommended.

Amazing team of sales professionals, the process was seemless, I was able to find the perfect ride and I was extremely pleased with their treatment.

Good customer service whether it be sales or service. They take care of you at Morristown BMW!

This is my second purchase with Brian Desrosiers at Morristown BMW. I wouldn't think of going to anyone else. Brian is professional, kind, and an expert at his trade. He knew what I wanted and made it work, effortlessly. Best sales person in the business.

I had pleasant experience with BMW Morristown, specially Mike(Client Advisor) and Sharan Patel (Sales Manager). I strongly recommend this dealer.

We had an excellent buying experience, thanks to Amzad! He gave us a great deal, was not too pushy, and answered all of our questions. He even washed our other non-BWM car (which was not a trade in) himself just to earn our business. Thanks Amzad!!

Mr. Shravan Patel is the best dealer one may ever work with. I showed up at the dealership on Friday evening just one hour before they close. Shravan was very nice and patient, tookme for a test drive, sat down with me and picked the right car for me. He was very genuine and straightforward. No tricks no games. He made the shopping experience extremely pleasant and I got a very good deal on a nice 328xi. I felt like he is not selling the car to make profit, but sell the car for me to enjoy. He explained the contract carefully and explained the features of the car. He especially pointed out how to use tge wiper since it was gonna rain the next day! I really appreciate it. After I got the car, Shravan followed up with me to address any questions I had. I recommend whoever shops for a BMW go to see Shravan!

Had a great experience purchasing a used X3 from sales associate, Enrique. Enrique and his manager, Omar were such a pleasure to deal with. I didn t imagine the process being so smooth and easy. Thank you guys!

Excellent experience from test drive to delivery. Salesman Mike Wendroff is a seasoned pro who has an encyclopedic knowledge of his vehicles, including pricing, performance specs and option packages. Mike will take the necessary time to help you evaluate and consider the various options, trims levels and features to ensure that the BMW you go home with is one which exactly meets your needs, expectations and budget. Manager Dave Abbe's oversight helps to ensure flawless execution from purchase to delivery. I have been more than completely satisfied with my experience and highly recommend this dealership -- especially Mike Wendroff and the crew at BMW Morristown.

They got me in quickly, found the issue, fixed it and cleaned the car.

Horrible service center. I used to work in the neighborhood so they were very conveniently located for me but after my first time I stopped going there. They put scratches on my car and refused to take ownership of the problem. I had to get the manager involved. They kept my car for 2 days but didn't or couldn't buff out the scratches. Then they gave me a run around. Finally I had to go up the chain to get their attention on the issue. It took them a month to fix the issue. Never again!

Just leased an X5. Excellent vehicle and sales rep Ask for Amzad Malique.

I had an excellent by experience with BMW of Morristown recently. I leased a vehicle from them. The sales person Diana Lynn was excellent. She was extremely helpful and courteous, very knowledgeable about the model I was leasing and took the extra step of carefully guiding me through the various option choices and also helping with making the right pick in terms of the interior / exterior color combinations thanks to her abundance experience in the fashion merchandizing field. Robert and the finance team were very good. Diana's courtesy and help did not stop once the paper work was signed - I had the same great experience with addressing some of the post sales items. Thank you Diana and thank you Morristown BMW. I highly recommend this dealership.

Mario & Service is always accommodating and great. Even with unscheduled repairs. Thank you!

Leased two vehicles... couldn't have been smoother thanks to the team, but most especially our Sales Agent, Amzad... he's amazing, honest and friendly. He is why we'd keep going back to BMW of Morristown

I have leased or purchased my 3rd vehicle from Morristown BMW. The sales team is exceptional especially their Sales Manager, Mohammed Sohab and Client Advisor, Andre Amorim. They both went above and beyond my expectations. I wasn t just another sale. I was having some repeated problems with my 2019 X4. They were both always responsive and really cared that I received excellent service. They got involved with BMW of NA and were able to get resolution. I will go back to BMW of Morristown for my next BMW.

Bought an M340i from Andre. He was great to work with and he showed me all of the tech features of the car. Would definitely buy from him again, 5 stars!!

Rob S.

BMW of Morristown and Mark Carvalho provided outstanding service in the turning in of a leased 435ix and the leasing of a new 440ix. Mark is straight-forward, extremely pleasant, and open and honest. This is the 4th car that I've leased with Mark and I cannot say enough good things about working with him. My experience with everyone else at BMW of Morristown has also been excellent - genius appointments, service personnel, financing, etc. I highly recommend this dealership and Mark Carvalho.

Mark Carvalho is an outstanding sales associate! I have had the pleasure of working with him for many years and would recommend him without hesitation. He is very passionate about what he does and knowledgeable about the product he sells. He is an avid car enthusiast and an expert on European Delivery but perhaps most importantly, treats his customers like friends.

Amzad worked miracles and got me the car of my dreams for a price no one could beat. I am overly excited driving around in my new pretty black girl, I call her Smokey. Thank you, thank you, thank you b

Nice facility, friendly people. Online scheduling of appointments is poor as loaner car appointments cannot be made. Even when a phone call was made to secure a loaner car week before, callback day before appointment by dealer said that they would not loaner car available to me. Poor execution of service.

I purchased my certified pre-owned vehicle a few days ago and I must say I had an easy time and felt no pressure at all. Kyle Lightfoot did a fantastic job assisting me with my purchase and was very knowledgeable with the vehicle. I definitely recommend him as the preferred salesman if anyone is looking for a vehicle.

This place sabotaged my car (325i) when it went for repairs. More specifically, I dropped the car following a blower motor wiring recall. While fixing that, they jammed a insulating tape in the fuse box module which caused malfunction of my indicator and brake lights. Suspecting foul play, I had to go to another dealer who found this crappy (or intentional?) handiwork and showed me where the damage was done. I have pictures and even the broken piece of tape which was launched into the module (see picture). When I reached to Morristown service dealership, they just denied any responsibilities. They screwed up a perfectly fine car, and then they'd have told that I needed a new fuse box and would have charged me for a brand new fuse box module. Had been in email exchange with managing director providing him with all details, but he simply denied any responsibilities of this sabotage done by his team. I am taking them to court. Dealerships like this give BMW a bad name. Untrustworthy and unprofessional. Shame on Morristown repair shop.

Great experience from start to finish. Buying and trading in my car was easy. Michele and Jamane were top notch. They both were attentive to my needs and respected my time time. I personally highly recommend this place and will be back again. Thank you for make it a seamless process.

I have been going to BMW of Morristown for a dozen years to service a mid-2000s 328xi, but it was time to replace it. Michele Clark helped me choose a new SAV, and delivered the same day. Turnaround was quick, and the transaction process was painless and prompt. She was very personable and patient when answering my questions. I highly recommend seeking Michele out if you're in the area and in the market for a BMW vehicle. She's popular, and deservedly so!

My Wife and I had the pleasure of working with Rick Farfan leasing a X3.
Rick took all the time necessary and we experienced no pressure what so ever. I would definately recommend Rick to my friends and relatives !

This is my second BMW and the buying experience was very average. The sales person did not inform us that the car did not stream music from phones. When I followed up with him, the response wasn't really cordial (it was more of a - "yea, you should have bought the more expensive car.."). We visited the showroom and spoke to the technical person who said he'd follow up but never did. I called the sales person about the follow-up and he promised to send an email with the solution but did not. Overall, undermined the buying experience greatly.

Thanks goes out to Steve, Mike, Mario, and the rest of the team that helped prove that great customer service is still alive and well in the auto industry. They made a loyal customer very happy with how they handle a difficult situation. Thanks again!

I've been working with BMW of Morristown for years and exclusively for all the service since I purchased my 2008 M3 and had it shipped from the Performance Center in Greenville, SC to Morristown. I've worked with Tim Klosek exclusively and he's provided outstanding service and advice. Also, Service Manager Steve has been extremely helpful and hands on with any issues. I would highly recommend Service here to anyone, particularly with the evolved technology of these terrific vehicles.

Horrible !
1. I spent $2195.00 to purchase the extending warranty on 12/22/2009. but they still charged $50 deductable for mechanical even it's not on the agreement.
2. On 9/4/13, they're working on my car, and broke my sunglasses holder and didn't make a reimbursement.
3. On 9/4/13 they checked my car again. They found the front left tire needs replace one screw-in valve and rear right tire has one nail, 2 rear tires need to change for $539.62. But I decided not change tires and only repair one screw-in valve for total $72.88.
Then I drove to Costco Tire service in Wharton, NJ. They free checked my tires, and told me that they couldn t find out a nail on the rear right tire, also he told me
2 rear tires can be ran at least 2-3 more months, I don t need worry to change them.

Just had my X5 serviced by Edward LeFebvre at Morristown. I was more than satisfied with my service. You guys rock!

they didn't fix the problem initially but they did the second time so they get 3 stars for wasting more of my time

I leased a BMW X5 yesterday from Morristown BMW I had the most awesome experience from Cliff Neubert my client advisor and Robert Redcross! About 3 weeks before I picked up the car I shopped over 16 dealerships and Cliff gave the best price by far and was the most responsive. Would definitely recommend Cliff for your next BMW

Best experience I've had a dealership ever, period. Usually a lot of back and forth and bs, but the customer service at this place was great. Shravan went out of his way to tell me all about the car, took me for a test drive, showed me all the functions. Also hooked up with a really great deal, I'll definitely be back for my next car.

Absolutely wonderful experience at BMW of Morristown. A++++ Top notch dealership! Brian D. was excellent to work with and couldn't have been any nicer and more professional. He also took the time to answer all of my many questions and his follow-up was great. All in all, a place I would highly recommend to others.

Had the pleasure to purchase my BMW at Morristown. Mo and his team was a pleasure to work with, most customers hate going to dealerships but.....its a different vibe here. They accommodated everything that I needed from picking me up from home, helping me drop off my other early trade in - and having my car ready. - but Mo was down to earth and helped us out w/ the sales team. Everyone was supportive, no pressure , easy sale, will buy more BMW's there. Thanks Mo !

I took my car for a oil change and they also did a recall for the airbag on Saturday, they gave me a 10 pages receipt letting me know everything in my car was fine and Monday driving to work my cars start acting weird and a sign come up saying I have to take the car to a BMW. After they check the car they said I have to replace and program RDC module almost $1.000 Really! After suppostly everything was fine and after my car it has been working fine and just took me to take it here for this to happen?? You might think they will explain and be sure you understand that nothing with my previews visit affect that but they didn't provide a good service when I told them I will not perform the service.

I took delivery of my BMW M4 on 11/19/2014. I had ordered it 2 months prior. The experience was PHENOMENAL. Fabian my sales consultant, was very helpful, knowledgeable, caring, and over the top. Made the whole process smooth. Everytime I More

First time BMW owner thanks to Mohammad Soheb. Purchased a certified 328 and absoluely love it. Exceptional customer service, very professional environment. Highly recommend!

The salespeople here are helpful and let me look at the vehicles without pressuring me into a car before I was ready. BMW is top notch, and BMW of Morristownn represents them well.

We want to thank Brian Desrosiers, our favorite salesman, for helping us find yet again the perfect car for us. He has been our go-to guy for maybe 20 years. Could it be that long? He is fantastic.

My family and I have been loyal customers to this dealership for almost 10 years and unfortunately will not be coming back to do business again. As my current lease comes to a close I recently reached out to the dealer of my past 2 leases to see what I could do to get in a new 3 Series. Calls have either gone unanswered and unreturned for weeks on end or when I actually manage to get through I'm immediately put off the phone in a rude fashion. Realizing things wouldn't progress with him I reached out to a different salesman but he seemed just as unmotivated to help me find the vehicle of my choosing. I've never seen a situation where the dealers goes out of their way NOT to sell you a car. Unbelievable.

The maintenance here is just as bad, if not worse than the sales department. Their car wash has been out of service for over a year with no signs of becoming operational again. Instead they'll give you a voucher and send you to the car wash up the street that will charge you for simple things the dealer does for free; like vacuuming the interior and washing your floor mats. Inventory is usually sparse and there have been times where I've been sent to the Hertz rent-a-car service nearby to drive in a Honda. The times where they do have cars they're filthy and never cleaned, which is concerning given the times we're now living in.

Please don't make the mistake of doing business here. This dealership could obviously could give a damn about the amount of time and money you've spent with them. Find somewhere else where the employees actually take pride in their jobs.

Reply to response: Condescending remarks towards every customer with a legitimate complaint doesn't resolve the issues at hand no matter how many awards you claim to have won. Professionalism (and the ability to spell) go a long way in attracting and retaining business.

My husband and I purchased a pre-owned 535i x drive... our experience from start to finish was superb. If you are looking to purchase a BMW, I recommend making an appointment with Diana Lynn. From start to finish, she was knowledgeable, professional, and very helpful. We are enjoying our new car and look forward to working with the dealership moving forward.

I recently bought my 2015 BMW X5 from Alvin. It was one of the best experiences I have ever had from start to finish at a dealership. He was very knowledgeable regarding the X5 and got me a great deal overall. I would highly recommend him for your next purchase or lease!

My previous three cars were all serviced at Park Ave, but my most recent car is serviced at Morristown BMW. The service team is phenomenal and my S/A Alan has gone above and beyond to make my experience very pleasant. Highly recommend them.

Horrible service there. Will not be going back. Called and was told one price and when I got there, the service guy Mario gave a price double of what I was quoted on the phone To top it off, he had a extremely bad attitude like he got upon the wrong side of the bed and don't want to be bothered. He also told me if I can get him proof of lower price he would match. Sent him emaill and he totally ignored me and the email. Totally disgusted!

I've been going to BMW of Morristown for over a year now for the maintenance of my car. They are great, helpful and quick. On my last visit, Angie Gomez really helped me out with an issue with a few days old expired insurance card. With her helped I had my new insurance card faxed over and was on the road in no time. The Morristown location is great.

I leased a 3 Series from BMW of Morristown in 2012, and recently returned to purchase a CPO 5 Series. Before completing the lease return, we realized that we had left the spare key at home. Since I was driving a new (to me!) 5, I didn't mind taking the hour-long drive to fetch the key, but didn't want to do it alone. A friend of mine volunteered to tag along, and we got to talking about the car buying process. I mentioned the name of the Client Advisor, Larry, who I had dealt with and was immediately interrupted:

"Larry? Larry Stokes?!"

Turns out, my friend and his family had purchased three BMWs from Larry over the years. Larry had even helped them locate a hard-to-find new FJ Cruiser the year that car was released. My friend also reminded me that I had come along to pick up one of those BMWs back in 2006 .. which means I had first met Larry almost a decade earlier.

After now having dealt with Larry for two different transactions, I can understand why my friend and his family have shown him such loyalty. Larry is a joy to work with -- he is light-hearted and helpful, and always keeps the customer's needs and time in mind. I'm very particular about my car, and Larry didn't hesitate to take me out time and time again for test drives in different models.

If you're in the market for a BMW (and if you're getting a car, you should be), I highly recommend Larry and the Morristown BMW team.

So far my experience has been wonderful from dealing with a sales rep. David Waters, and through finance with a very excellent employee you have in Robert. Then there's Ryan in the service department who gives you a detailed explanation on what may or may not be the problem with your. Everyone I've cross while waiting on my car has been friendly made sure I was ok ,and very helpful like the employee you have in Royce Blackwell. I hope this isn't a one-time thing my treatment alone will make me come back without a second thought. Thank you Morristown of BMW...THANK YOU AGAIN.

My car was fixed by them as the warning was coming up "Engine Hot, Drive Moderately". However I think it was just a sensor problem as this was up even if you start the car after a week in freezing cold. They diagnosed that the expansion tank had a crack so I was charged around 1500$ for the replacement. 6 months forward, the warning came up again. I brought the car back with the impression that it must be sensor and no I am suspecting whether they really replaced that expansion tank? To my dismay, without even looking at it the agent told me it could be something else related. And now they sent me a report :
Perform brake system fluid exchange (Found brake fluid excessively dirty/contaminated) x Fail $250.00 Diagnose oil leak (Found engine oil leak) x Fail $179.00 FAULTS STORED FOR TURBOCHARGER COOLANT PUMP CONTROL. REC REPLACING TURBOCHARGER
COOLANT PUMP (C/S VEHICLE OVERHEATING) Fail $798.65
REC REPLACING TURBOCHARGER COOLANT RESERVOIR (ON INSPECTION FOUND COOLANT SCREEN CLOGGED)
All this totaling over 3000$
My simple question to them is, lets assume what they diagnosed is correct, why does the warning come up even when the car is cold. They had no answer to that. So I think its just a sensor gone bad. Its very easy for them to name so many technical terms to unsuspecting people but I think the report is made up. So be aware if you go to them I am not going back.

Another point: To re-diagnose something they fixed they are charging $180. Is it really fair? I wish there are some serious laws around these type of mechanics

This is my 3rd car from Morristown BMW and I can not say enough great things about Michele Clarke and her team. From the early pre-sales inquiry all the way until you sign the paperwork Michele goes above and beyond to ensure that your buying experience is a pleasure. Michele's responsiveness and attentiveness to your questions via phone or e-mail are exceptional and she always goes the extra step for her customers.

Car sales associates are sometimes synonymous with being dishonest as the car buying experience can be overwhelming for most. If you are like me and prefer to work with someone that takes their time to explain all the little details and give you an honest and fair opinion I suggest that if you are in the market for a BMW to stop down and see Michele. I have helped friends and family purchase their cars from many dealerships and Michele is in a different league.

I never write reviews and I hope that the information that I have provided helps your decision making and car buying experience.

Just purchased a vehicle from Marc Monnano at BMW of Morristown, and I must say one of the best vehicle purchasing experiences I've ever had. After several phone calls, I found the communication was exceptional, personable, and accommodating. When I came to the dealership for delivery (in the middle of a snow storm I might add), Marc was there ready for me with paperwork and made the process painless. Financing dept. was very nice, very patient and thorough. When I am in the market for another vehicle I will be calling Marc first!

Sales Manager Mohammad Soheb and Service advisor Ralph Carpini provided one of a kind customer service. My car needed repair and the two were able to provide top of the line service with little time to spare. Mohammad is extremely reliable, always responds, and consistently provides better and better service with every year I return to BMW Morristown!! Ralph had an amazing turn around time in getting me back into my vehicle. The service is exceptional!!! I'm happy to say I returned here when I needed another vehicle.

Efficient, professional, I think car was serviced well.

The most seamless car buying experience I have ever had! Initially contacted the dealer by phone and spoke with Brian Desrosiers describing the type of vehicle I was looking for and my parameters for leasing. Heard back from Brain in no time - he'd found the perfect car for me and exceeded my expectations! I went to view the car on Thursday night just before closing and drove it home on Friday! This was the most hassle free, pleasant experience I have ever had in car buying! I highly recommend and will be sending family and friends in the near future! Thanks, Brian!

So service is normally good but I had a really bad advisor and it was a painful experience

I had the pleasure of working with Diana Lynn this past weekend! With that being said I m currently driving my dream car! My experience at the dealership was the most pleasant car buying experience I had thus far. Diana worked with my family and me to make sure we made a choice that was right for us! I can t thank her enough! Excellent service and an amazing luxury selection!

I went to look at a car at their pre owned department and ended up being there for over two hours. They would not let me leave unless i gave them a deposit. Every time I'd try to leave they'd lie to me about how the car was going to be sold the next day if I didn't give a deposit, I kept constantly telling the people I dealt with I wasn't prepared to leave a deposit but I finally caved so I could just go home.In order to leave a deposit I had to fill out a credit application and sign a bill for a car I wasn't going to buy. They ran my credit multiple times while I was there also, even though they told me it they were just checking with their finance department as to what was the best option, they submitted my information to multiple banks at once and ran it down. Now that I'm trying to get a refund on my deposit, that they guaranteed me wouldn't be kept, they pre owned department keeps dodging my calls and when i do get somebody on the line and tell them who I am they hang up immediately. Please don't NOT go to their pre owned department.

Marc Bonanno was excellent. He made the entire buying experience relatively easy and effortless. We gave him our bottom line figure, he spoke to the manager, came back with a yes, and it was off to finance to sign the papers. None of the countering and going back and forth. I must say that I ve never had a car buying experience that went so smoothly, we also knew what we wanted and what we wanted to pay which simplified the process on both sides. Marc was personable and relatable. Thank you again, I will be back again for my 6 series.

Had the pleasure of building my 2016 X-4 with Shravan Patel, which was an excellent salesperson from beginning to end...

Just leased a new BMW and worked with Elijah. He is a straight-up guy and got me a great deal without the typical back and forth. Highly recommend!

Great service area, relaxing, and comfortable while waiting. They keep you informed of your maintenance service. Friendly and helpful staff.

Samantha is a great sales person, and provided awesome service. She ensured that the sales process was convenient, and personally offered to help - whether it was playing with my son while I completed the paperwork, or dropping off my rental car. She also ensured that the vehicle delivery process was smooth, helping resolve all queries

My husband and I just purchased my new 2015 BMW X5 from Mohammad and we couldn't be happier. The experience was by far the best we've had compared to any other dealership. From the moment we shook hands with Mo, to the very end, we were very comfortable with him. His honesty and genuine intent to help us pick out the perfect car for me was impeccable. We originally wanted to build a car but after speaking to Mo and him LISTENING to all our needs and wants, he recommended something he had and showed me the car. He went over all the features I had mentioned to him earlier that I needed, why some extras were a benefit to me and why certain features weren't. His presentation was the best we have ever witnessed at a car dealership. Anyone looking for a car in general, you must go to Mo if you want a trustworthy and reliable person to deal with. Love my new car! Thank you Mo and BMW Morristown for making our experience a great one!

Customer service was fast, friendly and very accommodating.

BMW of Morristown is the best a proud father can have as his only place to take his BMW for service they treat people with respect, I like servicing my vehicle there.

Love the car..We are three peat customers..Max and Marc get 5 stars..Transaction flawless and painless thanks to them.

Richard E. Cook HG Inc. P Bd. of Dir.

I just leased a BMW x5 with a third row from Amzad Malique. The whole experience was great and surprisingly efficient. It took us less than an hour to walk into the store, go through the different stock options and finalize the deal. When I picked up the car the next morning, he got all the paperwork done before my arrival and was very patient to explain/demo all the function details. I appreciate his help!

I had a wonderful experience here at Morristown BMW. The service here is very prompt and friendly. I brought my 2009 BMW 328i in for work that needed done. It was performed by the tech, Edward Lefebvre. He was very thorough about what exactly was needed and recommended service that was due. Highly Recommended A++

It was overall a good experience. I got a nice used 2014 BMW X3 28i for the price I was expecting to pay. I also had them install a backup camera for me and they did a good job. I wished the car had the bigger screen of the iDrive system for the price I paid, but I can live without it. What bothered me was that they told me that they didn t have the spare key with them at the moment I bought the car, but they would have given it to me in a second moment. After a month with the car I contacted them asking for the spare key, but they couldn t find it and if I wanted one I had to pay extra money for it. I don t think they did a good job with that.

Best BMW IN THE TRI STATE AS AREA GEAT LARGE SERVICE DEPT. VERY ACCOMMODATING, MY SALES PERSON, ANGELO WAS WONDERGUL AND MADE THE PROCESS ACTUALLY ENJOYABLE. PLUS THEY GIVE A FREE DETAIL EVERY YEAR FOR ALL 7 SERIES. I HIGHLY RECOMMEND THEM, THEY SELL A GREAT PRODUCT AND DO SO IN A NICE WAY IN A NICE ENVIRONMENT.

I had a very positive experience with Rick from BMW Morristown. He was knowledgeable, available and helped me purchase a car in just a few days. In addition, Rick helped me with an issue I had with another car, displaying the same courtesy and professionalism as with the sale of the new car. I highly recommend you see him if you want to purchase a BMW.

My wife and I have been dealing with Mark Carvalho since 2005 because of his professionalism. He is a great salesman and BMW Of Morristown is lucky to have a salesman like Mark. We would not lease a BMW from nobody else. Great Work Mark.

Morristown BMW is a great dealer with excellent service. I just purchased my second car from them and they continue to impress me with their friendly and no hassles approach. My sales team of Mohammad Soheb, and Richard Augusto were very friendly, professional, and accommodating. I highly recommend the Morristown BMW experience. For me it is the best experience i have ever had purchasing a car. I will be back in 3 years

Excellent dealership. I purchased a 650Xi from them and it was easy, fast and the price was reasonable. I have had several service issues in the last 2 years and their service dept is is excellent.

This dealership was great had a problem, but they quickly resolved it

I have know Carlos Duarte for many years from another BMW Dealership. Carlos has helped me on several occasions. He is a real advocate for the customer. When he left, I followed. Just purchased my 8th 7 series. The process could not have been easier. Staff are very accommodating. I have no reservations in recommending BMW of Morristown to my friends.

Hit and miss, sometimes excellent, others barely achieving average. For some reason BMW in general (from German Headquarters to US) tickles down modest to poor customer service including this and other BMW dealerships. Reception is consistently unwelcoming!

Kaman Li is wonderful. She tirelessly helped me decide on the best option for me. Always cheerful, patient and happy to help. She's extremely knowledgeable, and expertly guided me to my dream car.
I'm so happy with my decision. Thank you Kaman! .

Wilson Garcia from BMW Morristown showed me how to use all the technology in my BMW. Thanks so much Wilson

Wonderful buying experience all around. Marc Bonanno was a great salesperson who listened to my needs, kept his sales push to a minimum so that I can fully digest what I was getting myself into. I ended up trading in for a CPO 2016 428i x-Drive hardtop convertible. I believe that I received a fair trade-in value, based on what I can see online, like via Kelly Blue Book. The car was delivered showroom clean, right on time for my appointment. Facilities are clean and everyone else I met at the dealership were professional, if not professional and friendly.

I was looking for a BMW 330i for a few months and searching multiple dealerships and car sites online. MacKenzie Derin, Brian Desrosiers and Mark Brom were great to deal with. They were very professional and made the purchase process easy. I would highly recommend and I am looking forward to working with them for years to come. Hopefully, the same level of service will continue. Thank you for your assistance in the purchase.

Went to test drive a pre-owned 335xi that I had seen online after the holiday weekend. I had no appointment but was greeted by Mark Carvalho whom happily took me for a test drive. Loved the car and still debating purchase but was really impressed by Mark's professionalism. He was very knowledgeable and not at all pushy (which I really appreciated). Had a great experience over all!

I recently purchased my 2nd BMW from BMW of Morristown and couldn't be happier. The professional staff, beginning with the receptionist, to the knowledgeable sales staff and delightful service department makes the experience enjoyable. I have recommended this dealership to others and will continue.

Buying a new car is never a hassle-free experience, but working with Michelle Clarke at Morristown BMW is the closest you're ever going to get. She listens first and sells second. We were able to have a frank discussion on what our needs were, pick out the 4-series that we wanted from the selection on the lot, and the negotiations were smooth. We were in and out with our new car in less than 2 hours . . . and that included a 20-minute test drive.

Hands down the best BMW I've ever been too, the girl at the servicereception desk Ana is the best! I drive 30 mins just to come here and get my M6 serviced because of the staff. Thank You guys!

I recently had an unbelievable experience shopping for my second BMW. My salesperson, Diana Lynn, was the best salesperson I have ever worked with at this dealership or at competitive dealerships. She was extremely patient and knowledgeable, and knew everything about the different models and features. Diana made the shopping experience easy and pleasurable. I highly recommend her to anyone looking for a BMW.