Morristown BMW Reviews

Michelle Clarke's knowledge and willingness to work with her customers has made my experience with BMW of Morristown a great one. Michelle is attentive and responsive and is the reason why I continue to go back to them. Thank you Michelle, for making my car buying experience a great one.
Anthony D

Visited the parts department, very helpful and courteous.

First time BMW buyer. Antonio(Tony) was very warm and professional when handling my inquiries and answering my questions. I did test drive with him and bought the car the same day. Great experience

Had a great experience with Mo and Rich at Morristown BMW! Made the leasing process quick, easy, and straightforward. Great dealership with honest professionals.

I would like to thank Morristown BMW and my Sales woman Elka Green for creating the best dealership experience I have every had. The process was easy, the car was as represented and the customer service was top notch! Best of luck to you Elka in your new position, I know you will have much success!

Im a repeat owner of BMWs and was impressed by the "encore" demo of features by the service tech, Wilson Isaza. He was patient , thoughtful and thorough - which is needed when reviewing the features with a tech-challenged individual like I am. This is the first review I have ever written on Google, but my experience with Wilson makes this worth the effort.

I have been a salesman my entire career so I know a good one when I meet one. Mark Carvalho is the best, very attentive to every little detail. I have recommend Mark to several friends and they all loved him.

An experience dealing with Michael Wendroff is different than dealing with any car salesperson I have ever previously delt with . First he listens to what I want not tell me what I want. He is very ethical and knowledgeable. Sounds like this should be every salesperson but unfortunately in all my years he is the first. If you want to buy or lease a car Michael is who I would go to. Also he is not high pressure unusual in itself.

They don t even deserve one star!

This Dealership is dishonest, misleading, and will scam you in a second. I sent an inquiry on a Preowned vehicle they had listed on website, William Barr responded to my inquiry and sent me pics of of the vehicle because I am out of state and wasn t able to make the trip to the dealership.

I specifically asked Mr. Barr if there were an obvious flaws or problems with the car and he responded no. I made an offer on the vehicle and they accepted it, but they charge a ridiculously high doc fee of $599 and they say Etch is mandatory on every car (Illegal).

I told him I m in the business and Etch wasn t mandatory and it was against the law to say it was, he responded with their insurance company makes them etch every car because they don t have a gated lot. Etch is for the consumer and doesn t pay any benefits to dealerships if the car was stolen from their lot. They overcharged me by more then double for plates and registration. I get them to agree to refund any over charge for my registration and title work and proceed with the deal.

I ask Mr. Barr again if anything major was wrong cosmetic or mechanical and he responds no and sends me the inspection report. I have the money wired to them and arrange shipping.

The car arrives to me and the windshield wipers won t turn off and the glove box is sitting on the floor broken off. I send Mr. Barr a text and ask him why he didn t tell me about these two major and obvious issues, he responded with My GM Steve Hodossy decides what cars are retailed and which are wholesaled and what to fix and not fix on each vehicle and sends me Steve s phone number.

I call Mr. Hodossy and ask him why he would mislead his customers and sell a car that was unsafe to drive, (if I was local he wouldn t have sold it this way) he responded with you bought As Is and basically hung up on me.

The next day I sent Mr. Hodossy an email with screen shots of Mr Barr s text messages saying there was nothing obvious wrong with the car (Wipers not turning off and Glove Box Sitting on the floor are pretty obvious and hard to miss). I asked him to make it right and get me a glove box could even be a used one and to cover the repair bill for the wipers or to pay for return shipping and refund all of my money plus what I paid to have it shipped to me and for the window tint I had done at the dealership that I paid for outside of the deal. I told him if he didn t make it right I would post negative reviews and file a case with the American Arbitration Association and the BBB.

He responded go ahead I will not be held hostage by negative social media threats and to bring the car back if I wanted to and he will it pay for any shipping, tint, or refund doc fee.

He sent me pics of the car showing the wipers off . I pointed out the pictures do not show the wipers in the down and off position and asked why there are streaks from the wipers on a freshly detailed car if the wipers worked before he shipped the car. When I zoom in on the pictures he sent me you can see the glove box sitting on the floor as well. I took screen shots of these zoomed pics and pointed it out to him. Still no response and it s been almost a week.

I understand what AS IS means and I understand there may be issues with a used car but a Dealership should never be unethical and lie about obvious problems and issues.

When the Salesman basically admits to knowing about and lying about problems to an out of state buyer because his boss told him to not only is it unethical it is horrible management and a terrably ran Dealership.

Michele Clarke found me the perfect car in record time !!! I am thrilled with my experience @ BMW of Morristown once again. Thanks for making the buying and trade transaction so easy. To anyone who is looking to buy a car, ask for Michele !!!

Marc Bonnano at BMW of Morristown just got me into an amazing preowned vehicle (228i M Sport) at great price. No hassles, no issues, just good customer service. The car is mint - and Marc was really helpful. If you're looking for a pre-owned BMW - or new - go here.

I am enjoying my second BMW that without doubt are superb in driving, handling, & safety. Most notable is their service which has never disappointed me. From a reception to driving out of Morristown dealership' service station has been confidently satisfying throughout. Mr. Mario Manfre, a fantastic service advisor, is completely reliable & highly recommendable. I will rate them 5 out of 5.

recently purchased a BMW; the salesman Richard Augusto, and Business Mgr. Marcus Brom made the sale go smoothly and handled all details for out of state buyer. THANKS, Bob and Louise

Nice dealer but...........

Today i stopped by, and walked around for about 30 minutes and not one sales rep came up to me. Noticed multiple salesman just starring but never introduced themselves. Kind of disappointing when you're a serious buyer.

Very helpful service from Ricardo at BMW of Morristown, great atmosphere and wonderful assisstance in helping me buy a new vehicle. I had difficulties in other places but Ricardo helped me through the process thank you Ricardo and thank you BMW of Morristown.

Have leased FOUR cars from them. The sales experience is just mediocre but I have had satisfactory experience with the service here UP UNTIL NOW!

I took in my 5 Series because of the air-conditioning. They informed me they needed to order a part that was on back-order IN GERMANY. Couldn't guarantee a date it would be in, and asked me if I wanted the car back or just leave it there. It was May and getting hot. So my choice ACCORDING TO THEM was either (1) give up one car in the household for at least 3 weeks; or (2) ride around in a burning hot car???????

When I call them back to ask for a loaner, they say no, and they inform me that I can rent a car through them (Enterprise) and the car I get will depend on what is available when I come in. Either a Nissan or a Toyota. In exchange for a 5 Series?

My advice is go elsewhere if you need a car. I know I will!!

Samantha was really good it was easy to negotiate with her she is very straight forward and have a great personality

I have to give a 5 star review for Michele Clarke from BMW of Morristown. She was absolutely fantastic. Smart. Professional. Trust worthy. Not salesman-ey AT ALL. She was an absolute pleasure to work with and I d highly recommend her. I decided on a service appt today to trade in my lease (Laurie from service was amazing too). It was very last minute and Michele could not have been quicker or more accommodating. She took the time to go through all available options and was not pushy at all. She is also very personable and friendly and we enjoyed chatting about our shared love of true crime shows :). All in all a great experience!! Thank you Michele for making it so easy!

My buying experience with Amzad was Awesome! He is very helpful and did not give any pressure to me at all! I will definitely recommend my family and friends to purchase cars from him! Great sales! Great person! Wonderful and easy to work with!

To avoid the frustrations many reviewers are citing here, work with Kaman Li. She is responsive, knows exactly what she's doing, and gets answers. Every time I have a question or an issue, I call her directly and it's resolved that day. If I were reviewing the dealership solely on my experience with Kaman, it would be 5 stars. There are other issues (most notably the service desk where you check in for appointments) that are dragging the rating down.

We decided to use this dealership because we had been stung elsewhere in the past and this one came highly recommended by a mechanic friend. Also highly recommended was sales associate Mark A. Carvalho, and I'm happy to say our friend was right. The service and care we received from Mark went above and beyond, we are a couple from overseas and that makes things more difficult when purchasing an item such as a car but Mark never made us feel we were putting him to any additional work - quite the opposite! We told him exactly our parameters and he fitted them to a T - he really, really went out of his way, including being in contact with us on his day off. Mark A. Carvalho is knowledgable, trusty worthy and I could not imagine purchasing a car from anyone else in the future - BMW Morriston is very, very lucky to have him! Everyone we came into contact with at that dealership was pleasant and attentive but Mark A. Carvalho was in a league on his own. I know this review sounds like a total rave, and it is, and I am happy to give it secure in the knowledge that anyone would find his service outstanding.

Laurie Miller was extremely helpful and knowledgeable about the service which was needed on vehicle. The staff in general is very polite and it was a great experience to have my vehicle serviced there!

Always have great service at Morristown BMW. Micael was great and service is complete when quoted.

Leased a car from here, and have been here to service and eventually return the leased car.

I see two different operations here. The front office - sales, finance, return ... etc and then the rest like service, parts, courtesy team.

Front office - these people are nicer and professional then most other dealership, but remember its still sales, so they are still pushy in ways. When they need you to do something, they will follow up, push you a certain way etc. If you need something, say after the car is signed for, thats when you see not all of that "effort" shown before signing exists. The biggest trouble i had was when i returned the car. It was very hard to get a hold of the lease return person - there is only 1.

Back office - Unlike the above team, these people are fantastic. Get you in and out at a reasonable time and offer loaner or shuttle service. They follow up and provide feedback with explanation. A+ for this team.

I purchase all of my OEM BMW parts from Morristown BMW. Lenny, the parts manager and Mike, always provide the best prices and service and are always very professional. Most of what I need for my E46 M3 is always in stock, and if it's not, they always have it ready for me within a few days. If you need any parts and accessories for your BMW, look no further! These guys are a class act!

I have worked with Michele Clarke at Morristown BMW for years. She is the absolute best - honest, hardworking & ALWAYS making certain her clients get the best deal possible. If I could give her more than 5 stars. I absolutely would. Additionally, the BMW geniuses she works with, Jay & Vashti, are both top notch. They are both kind & unbelievably patient in explaining car features to you & whenever I ve had a problem, they immediately worked with me to straighten it out.

I had a great experience. I was notified by email that my new BMW X1 was due for its first service. Everyone was polite and professional. When I dropped of my car I was greeted nicely then guided to the front desk. I signed in and got my loaner vehicle (so easy!)...got a call from Alan who made sure everything was okay and even took extra car of my car. I give these guys an A+!!

I was really impressed with the car buying experience I had with Diana Lynn. Not only is she extremely knowledgeable about BMW's but her knowledge of the automobile industry is impressive! She was extremely friendly and attentive to my needs when buying the 335. This surprised me as my previous experiences at other dealerships lacked greatly in comparison to BMW Morristown in all areas. From test driving the vehicle, to completing my financial purchase, it was an amazing customer experience. She even went so far to give me her cell phone number, wow! Diana made purchasing my first BMW a memorable moment, and certainly not my last!

Absolutely horrible! I called in advance for an appmt and was told I can be seen the same day for an oil change. During my conversation, I asked if they would honor a coupon from another BMW dealership...answer YES. I arrive at the dealership within 30 minutes. All downhill from here...receptionist could not locate my information in her computer. Of course, she takes it again and asks me to have a seat. I was waiting over an hour until I proactively approached the desk and asked "when will I be seen". I finally meet with the advisor and he tells me since I did not have an appmt I will have to wait 2-3 hours for an oil change. I then present my coupon, which was denied. I spoke with the service manager (who was a bigger idiot) and she tells me she will credit me the difference on my next service. What a way to bait and switch me! I refused. She then asked me to check my phone and tell her you did I speak with. Long story short, I walked out and told her this was the most unprofessional dealership I have been to. The one in union, nj is way better and more accommodating. More importantly, there oil change specials are $57.95

horrible experience. Took complete advantage of me. Apparently, they must get dinged for in warranty repairs as they claimed my issue was out of warranty and I was abusive to my vehicle. I didn't even get a call from BMW or BMW Morristown over a manager level. They just lost 2 loyal BMW customers and do not care. They are only out to make money and not to keep customers happy. I was so happy when I got my car and all along the service has been terrible. So unfortunate because it turned out to be a service issue. Most people complain about price. I just want good service.

Wanted to give a huge shout out to my sale person Amzad Mallique was amazing and always went above and beyond and to top it off Shravan Patel the manager is the go to guy to make your car buying experience easy, transparent, fair, and smooth. Thanks to them I never even stepped into the shop and was able to order a car, work out pricing, and get the car delivered to my door! These guys will be the best experience I promise you!

From beginning try to fix my 328X,they never fix. Certified car under warranty plus maintenance included,now they try to charge me to fixing same problem I had before I purchased

This is my second BMW I purchased from Angelo Fillipatos at Morristown BMW. Angelo was great and a real professional. He was patient in showing me the different models, their interiors and features. He was easy to talk to and to work with. If you want to make your experience painless and easy just stop by and talk with Angelo.

I had so many bad experiences in the past unitl I arrived to BMW of Morristown. The service is just amazing, I never thought that a dealer could offer such a good service. I want to mention specially Fabian Rendon, he is always available for customers and offers a wonderful attention.

I've been going to Bmw of Morristown for 3 years. They're great, they treat you as they treat your car as well.. Angie Gomez always takes care of me, such a good worker.. I recommend you to come and get you and your car well treated..! Thank you guys!!

The service at this location is top notch. You will not find better from start to finish. Our client advisor Shravan was there to answer every question and worked with us to get us a car we loved at a great price. I would highly recommend getting your next car from this team.

Was in the market looking for my first BMW and i am blown away by the service Mo, Amzad and TJ gave. Everything was handled with extreme professionalism and honesty while also maintaining a down to earth atmosphere. They answered any questions or concerns i had about the vehicle and showed me the ins and outs happily. They all have a passion for BMWs and it showed through their service.

Great customer service. Friendly staff. Only complaint is when you bring your car In for service or a car wash they leave a ton of swirl marks.

My experience was dishonest sales practices followed by no accountability from top to bottom. One star is one too many. Beware.

I was shopping for a competing brand crossover this month and stopped by at the Open Road BMW of Morristown just to take another look and a test drive of an X5. Ended up purchasing the car the same day after getting an amazing quotes for the car price and my trade in without any tricks and mind games. The whole process with the help of Amzad Malique was as easy and straightforward as it can be. Thanks BMW of Morristown and Amzad personally.

BMW Morristown, particularly Michele Clarke, is best of class. Very service oriented and professional. And moreover nice people.

My new 2017 BMW 540xi M is beyond spectacular. Everything BMW has done to this new model is very well done and a huge upgrade in all ways.

I worked with Shraven at BMW of Morristown. He was not only professional and nice but also a miracle worker! I'm so happy with the service and look forward to working with him again. I highly recommend them!

I get my car serviced here. The staff is polite and professional.

Michele Clarke is an outstanding sales associate! She continues to go out of her way to work with me on finding the right vehicle, whatever the situation. I'm on my fourth BMW with Michelle and each transaction has been seamless. I would recommend seeking out Michelle specifically any time you are in the market for a new or pre-owned BMW.

Amzad is the only person you need to go to for all your car buying needs. You get everything and more from the car buying experience with Amzad. Thank you for making everything so easy, I'll be telling everyone to go here to see you!

Following the old adage, if I have nothing nice to say, I generally prefer to say nothing at all. However, after much deliberation, I have decided to update a prior glowing review with a more recent disappointing experience that was at odds with the BMW brand and my expectations. I had a problem (of my own making) following the purchase of a 2020 BMW. The matter needed to be escalated to management. In my view the matter was time sensitive, and at the very least it was clear to the dealership that it was causing me a great deal of stress. I asked repeatedly for a call with the manager to discuss the issue. When dealing in $60+k cars, one thinks they may have the opportunity to discuss a problem with the dealership's GM and when buying a BMW from one of the area's premier dealerships, they believe they will be extended the most common courtesy of a returned phone call, or a direct explanation, rather that 2 weeks of obfuscation. I expressed a willingness to bring my issue to another dealership if BMW of Morristown didn't wish to deal with me. I acknowledge that it was not an easy issue, but again, no call after repeated emails requests. Maybe this is my problem, and I should just read between the lines, but it just did not seem right. The few correspondence I received were somewhat baffling. I appreciate that there is often that one poor rating out there for a dealership that folks otherwise generally have positive interactions with, and you may chose to chalk that up to it being an unreasonable customer, or an aberration. And I will say the sales and finance team is generally great at Morristown, but I believe in a few core principles that will take me to Springfield BMW or Paul Miller BMW in the future. These are that, tone at the top matters. The buck stops with the GM and it is for the GM to have tough conversations and make tough calls if need be. However, the auto business is a people business, and if you treat people poorly, this will erode your business over time. I am personally not going to buy my BMWs from Morristown in the future. It is a beautiful facility, and they have a great inventory, just hope that you don't have any problems post delivery.

I arrived at the dealership unfamiliar with BMW's model lineup and quite frankly, unsure of whether I even wanted a BMW for my teenage daughter. Our client advisor Shravan Patel patiently went over all of our options; found a vehicle that met her (and my) requirements and budget; and since it wasn't on-site, went the extra mile to get it to BMW of Morristown for our inspection and test drive. We took delivery last week and couldn't be happier. Overall, my most pleasant car buying experience ever -- thanks to Shravan's demeanor, knowledge, and professionalism. If you are in the market for a BMW, I would highly recommend that you seek out Shravan at BMW of Morristown.

I was far from home and my coolant went in my BMW. In between meetings I went to the service area worried that I didn't have an appointment or much time. They kindly helped by filling the coolant up so I can just get where I needed to for the day. I wish I got the one gentleman's name with the grey hair. He was so nice, reassuring, and informative. I had previously gone to auto stores to do it myself and didn't know that this is something they do quickly. He directed me to the waiting area which is one of the nicest that I have ever been to. It was like a mini breakfast cafe stocked with the typical beverages and pastries. The car was done in 5 minutes as promised and I got to where I needed to be. I know I have a coolant leak and if I didn't live so far, I'd have them do fix it

I have never dealt with them in person, but buy parts from them online. They had a glitch with their computers for a few hours that resulted in parts being sold at below cost, and they still honored the orders. Even big companies often won't absorb those kinds of errors. Well done!

I purchased my BMW from Morristown because of Mark Carvalho (BMW Client Advisor). Would not buy a car from anybody else! Mark is very passionate and knowledgeable and was able to recommend the perfect car for our family. Anybody looking to buy a BMW should consult with Mark.

In 2009 I bought a home that gaved me a great deal of stress to complete. My old lease on my Ford Expedition was up and I decided to treat myself to something nice for Christmas. I never got the chance to test drive my car. I built it online and I was referred to Michele Clarke as my salesperson by a partner at my accounting firm. I met my new car and Michele Clarke on the day I picked up my car from the dealer. Fast forward to August 2018 and I just drove off the lot with my 4th BMW from this dealer. There is a BMW dealer within 10 miles of my home. BMW of Morristown is 18 miles from my home and I drive there for service and I will not do business with any other BMW dealers no matter how sweet the deal. What I love about Michele is she DOES NOT bother you. Your lease is up, she calls you to ask when you want to come in to discuss the next car. If you can't make it in person, you send her the specifics and she does her thing. You fax her what she needs and you see her when your car is ready for pick up. There is no sales haggling nor numerous phone calls. She is very easygoing and you do not walk away feeling like you have been swindled. I love doing business with her and will highly recommend her to anyone looking to buy a car from this dealership.

I love BMWs, won't get me driving any other brand. I love to tell my friends that BMW drivers drive the brand for the ultimate driving experience. We honestly DRIVE our cars for the love of driving, we just get a beautiful car as a bonus. So once again thanks BMW of Morristown and Michele Clarke for another great experience!!!

I just bought a new 2020 BMW from Amzad Malique and couldn't be happier with the level of service that I received from Amzad and his team. He did everything possible to accommodate me, inform me, and make me comfortable. I would highly recommend Amzad and BMW of Morristown if you are in the market for a luxury vehicle.

I fortunately found a great vehicle at Morristown BMW, a 2020 X4. I had been shopping vehicles for 5 months unsuccessfully finding what I wanted. I found this vehicle online via Carfax and everything within the description matched the car. Surprisingly even the pricing was on point. I actually wound up being the first title owner however, it had 5K miles on it. Loaded with options beautiful phytonic blue and well worth the 90 min ride. Everyone at the pre-owned bldg was great! Thanks for my ride guys, be assured I'll send any perspective buyers your way.

I can't say enough good things about this dealership. I just recently purchased my 3rd car from Michele Clarke, and her continued dedication to providing me with the upmost care and service doesn't go unnoticed. She is always so professional, helpful and knowledgable. The service department is responsive and always has fair pricing. This dealership goes above and beyond to deliver superior service of a superior automobile!

Mark Banano could not have made the process of purchasing a used car for my 17 yr old any easier! Great customer service and the car looked brand new when we went to go pick it up. AWESOME experience overall. Love this dealership.

One of the best BMW dealerships I ve visited. I have been servicing my car here for the past two years and I can say it s way better than any of their competitor dealerships.

The only thing I have had a problem with is that a few times I ve been here the service takes a lot longer than I was told. This wouldn t be an issue if I was informed that it would last this long but instead I had to wait to be given a loaner or a ride.

The experience I had here was one of the best, I went to 4 other BMW dealerships and left empty handed. From day one Marc & Nick were able to find the exact car I wanted which was the 535i and made the process as smooth as possible. They kept in contact with me thru out the process and didn't force me into a sale, Marc did everything in his power to make the deal go thru and also made me as comfortable as possible. Thanks again guys, I will be purchasing my next BMW only thru this dealership.

Kellie W. in services, provided me the BEST customer service I've experienced in a long time. From helping provide a loaner car till the day of delivery of the car and getting the car to be 100 percent on pick up. She kept in contact with me on off days to provide me on updates on car, went beyond my expectations. Thanks!

This review is for the CPO dealer only. We looked at CPO X3s. They do piss poor reconditioning of their used vehicles. Dents, foggy headlights, screwed up side molding, and more. Also they didn't want to share the CPO check list of fixes. Dude Angel was shady and I knew more about the car than him. Not to mention the CPO building and lot is a complete dump. It's like an old used car lot from 1985. Just terrible. Also the CPO manager just comes over to say hi and give you his silly gambling chip business card and has nothing to say. Really not a good feeling and they need to make some major changes. Would never go back. I only hope that the new car dealer is better. Personally I'm a fan of Springfield or Prestige, they are much better.

Just got my new 2020 BMW X1 from this dealership yesterday!
Rick Farfan and Shravan are awesome and went out of their way to get me best deal possible. I could not be happier!

Everyone in the dealership were very friendly and the hospitality is amazing.
If you are planning to purchase a BMW, I highly recommend you to visit this dealership and do ask for Rick!

great experience! came in knowing what i wanted, gave enrique (my salesman) and carl (f&I) my info up front. everything was done and ready when i arrived. the whole transaction took 25 minutes. thanks so much for the professionalism guy, i love the alfa.

Purchased my first BMW and obviously first time with Morristown location. This rave review is based from my purchasing experience with Royce Blackwell and then on to an exceptional tutorial session with Wilson Garcia. His knowledge not only impressive, as I had probably too many questions and issues I needed clarified, but his patience and kindness overwhelming. He was professional, accommodating and a pleasure with whom to deal - evidently dependable as well, as follow through after session was made.
Jeannie Bolger

Fantastic and attentive dealership! Amzad has sold me two cars now and he's top notch for salesman customer service and BMW knowledge. This last lease, they found me a car that was even better than what I had gone in for! Highly recommend purchasing or leasing your vehicle from here.

Terrible experience. I have a 2011 bmw 328xi and I needed an oil change. The dealer does a $90-$100 oil change special. I made an appt online. Came in 30 mins early and the lady couldn t find my appt, despite the email confirmation I received. After 20 mins she just entered my appt manually. Got called up to the desk by a service advisor. She quotes me $950 for new rear brakes and doesn t mention a lick of the oil change, meanwhile my car has a low oil warning light and to please bring to dealer. I kindly decline the brakes and inform about the oil. I also mentioned that my engine hood was not opening for some reason, and to please look at that. I leave the car. A few hours later I get a call that my engine hood latches are both broken and it s a $900 repair just for that plus $100 for the oil change; I declined. Took the car to my mechanic and he was able to open the hood (latch was stuck, not broken) and do the oil change for $150 bucks, all in. BMW of Morristown is a liar and stated broken parts for latches that weren t even broken. The service advisor was trying to up charge me from the beginning and didn t care about the cars true issues (low engine oil). Never going back.

I recently had the pleasure of working with Mark Carvalho for leasing a new vehicle. From the beginning he was responsive with answering questions, finding and building the perfect car for my needs, and offering a very competitive deal. He went above and beyond making sure I was always aware of the status of my build, and made the signing and introduction to my car seamless. He commands an impressive understanding of the minutiae of the features and settings in their fleet of vehicles; I suspect he s pretty hard to stump. In terms of his character, two things stand forward. First I love how when he has an appointment with a client, he gives his whole attention it never felt like he was chasing other deals as I have found with other salespeople at different dealers. Second while I realize he s a salesperson working for BMW, many times he made me feel he truly was looking out for my best interest, not just how to get the biggest dollar out of me. I highly recommend working with Mark, and BMW of Morristown as your broader dealer.

I d like to point out that in my search 2 weeks ago for a car to replace my Lexus GS that I reviewed possible options from many dealers, test drove Lexus, Infiniti and Mercedes, and matched prices with my target budget. By far the most competitive and most congenial dealer and product came from my Customer Service Representative Mohammed at Open Road BMW. I was not allowed to settle for just another vehicle, Mo ensured my wife and I of the best equipped and loaded choice and delivered 100%. Exactly on target in every way...I drove away the next morning with my new BMW and it is riding like a charm.
Thanks Mo and Open Road, Mike from Denville/Princeton

Great experience with the Service department. All the staff is very professional and courteous. Definitely reccomend this dealership to anyone.

I had a great experience with Rick Faran. He worked around my work schedule, he found me the car I wanted in the price range I asked. He spent time setting the car up for me. He was friendly, made me comfortable and I couldn't say more about how flawless the whole experience was.

Great service at this location but kind of expensive.

Will add a long laundry list to your invoice in hopes you can take the bait. Slightly overpriced but properly diagnosed.

Shravan Patal and the team at BMW of Morristown went above and beyond when we were buying our new BMW. We would absolutely go back for our next vehicle!

When I signed my lease, they implied my wear and tear coverage was through BMW. When I turned my lease in, the person who helped me said I didn't need to do anything. It turns out the coverage was through a third party and I have to file a claim. The claim process is a nightmare of getting more and more documents and getting shuffled between people. I wouldn't recommend BMW of Morristown, but if you go to them ask detailed questions so there are no surprises later.

Just recently leased an X3 from Morristown BMW and the service and professionalism were flawless. I have leased many cars over the years, and I can say this was one of the more pleasurable experiences. Rick Farfan was my sales representative which I highly recommend!

Mackenzie and the team over there rock! No nonsense, no games. Asked them for their best pice on an X2. She got back to me in 15 minutes with a price that was lower than anyone other dealer! Gave her my CC over the phone and picked up this amazing new car the next day!. This was my second time doing business with Morristown BMW and certainly will not be my last!!! Very professional and courteous crew from sales to the delivery.

I I'm don't want to be a happy birthday to my love for

Fabian and team at this dealership made our buying journey so fulfilling. The gesture and dealing were impeccable. We got our 850i customized, were suggested additional packages to stay worry free, and were kept posted throughout the process. This dealership is very cohesive and works like a family. Will recommend any future BMW buyer to this location if in New Jersey and surrounding states.

I had a recurring issue with my 750 and when I asked (complained) to have it fixed once and for all - they did. Tim and Lauren went out of their way to make it a seamless process. They worked around my hectic schedule. Without any excuses, they came and got the car, fixed the original issue (and a few other items) and delivered the car back to me in time for a road trip. The way Tim and Lauren handled the whole experience was what I expected when buying luxury car. A loyal customer, Rob

I recently leased a car from Amzad Malique, and could not have had a better experience. I looked at MB, Infinity, Jaguar and finally came to rest with a BMW 535ix. Amzad was knowledgeable, thoughtful and above all else avoided any BS in the arrangement. He made the research and the subsequent transaction itself easy and almost downright enjoyable! My kind of car guy.

I leased my vehicle from BMW of Morristown in August and want to take the time to say that the experience with the dealership as well as my personal experience specialist Mohammed Soheb made any new car issue non existent. The purchasing process as well as the demonstration process was a breeze. I would recommend to purchase, lease, or inquire any of your BMW need from this location and would 100% recommend working with Mohammed.

Any BMW dealership that is smart enough to make sure they have Larry Stokes on staff will always be my favorite BMW dealership. He is the absolute best car salesman I have ever encountered. He actually sold me my very first BMW in 2007 and at that time, he officially became Uncle Larry (which is the only way I refer to him). He made purchasing my first luxury vehicle such a wonderful and top class experience. I refer everyone to him. While BMW may be the Ultimate Driving Machine, Uncle Larry is the Ultimate Salesman. He is the REAL DEAL!!!

Currently internet shopping for a cpo 535i xdrive. As this dealership would be a 2hr drive, i looked to get a schedule of all fees involved in a purchase so there would at once be no surprises should i decide to purchase while there and even more important, enable an apples to apples comparison to comparable cars at other dealerships. Could not get what should be a pretty common thing in writing. Big red flag. I chose to stay away accordingly. If dealing with this dealership, suggest you proceed slowly and with caution.

Update: i did eventually receive an email that broke out the addl fees. These are extremely agressive and when tacked on effectively wiped out any benefit of what appear to be an upfront "lower" price for the vehicle. So what are they and how much?
Doc fee: $599
Etch: $199
Registration: $599*
So thats an addl $1,400 you'll need to be ready to write out of your checkbook in fees in addition to the cost of the vehicle plus taxes.
Seeing the breakout was passed to me in an email and was not in an official company schedule, there may be additional ones that were "missed". In fairness, i placed the asterisk on the registration fee as it was explained that this is an "estimated" fee that is charged and "any difference between it and the actual fee is ultimately returned to the customer". Take that as you will. Unlike really questionable items like "Etching", Registration is a necessary item. However, this "estimate" is 4x the actual fee charged by my state for new plates.
The takeaway? Be alert, do your homework, and ALWAYS look at the TOTAL price of the vehicle.

Wilson Garcia was very patient and through in explaining the benefits and intracies of the feature of my 328 xi. He represents this dealership well

Excellent service. Unfortunately you pay BMW prices.

This dealership lied to me when they sold me my car and told me it has Bluetooth when it doesn't. Years later I needed a $400 repair but when I picked up my car the headlights were broken. Brought it back and now they want 2k to fix the headlights. Through out this every employee I've dealt with including management has been incredibly rude. As their manager said to me "you have a choice to shop elsewhere." Do yourself a favor and shop somewhere else for your car and for repairs unless you want to be lied to and ripped off.

After issues I had with a trade-in, I was promptly called by Mohammad Soheb, a very professional and attentive sales manager that was keen on rectifying my concerns. He worked diligently to find me a new vehicle that met my needs and ensured that the transaction was completed as smoothly as possible. In the end, I was very pleased with my experience at Morristown BMW.

Have now leased a total of 6 BMWs through this dealership and Mo and his team of salespeople have always treated me fairly and with respect for my time and intelligence.

Outstanding experience in leasing my 2015 328xi. My Client Advisor Brian Desrosiers was extremely helpful and accommodating, helping me find the best car setup for the best price. I highly recommend Brian to anyone looking to purchase or lease a BMW. The best experience I've had at any dealership.

I was in need of a car and spent a lot of time at different dealerships figuring out the best choice for me. Mo at BMW of Morristown really helped me by showing me a wide variety of options. He was knowledgeable and friendly, and he always made me feel like I was a priority and easily answered any questions I had. He was very transparent throughout the whole process - I've never had an easier time purchasing a car and am beyond happy with my M2 Competition!

Wanted to update my review of a few months back . . .

We had such a great experience with purchase of wife's X5 that we decided to go back in April and purchase our Second BMW from BMW of Morristown in the last 5 months. I got a 535 I with x drive and could not be happier. The service was just as great. Brian our Client Advisor was super professional and did not take our interest at all for granted.

After driving the car it was an easy decision to make. The BMW drove like a dream and I could not wait to get it into my garage. Less than a month later I had the car in my Garage and I have had nothing but 3 great weeks of driving. I really look forward to my ride to work in the morning. I cannot recommend this dealer and Brian D. enough. Thanks so much guys !

I had the best buying experince ever purchasing my BMW X5 at Morristown BMW. I have purchased several vehicles in my life but this was, by far, the most pleasant and professional experience I could have. From the first time we walked in to do our test drive about one month ago to the time we picked up our vehicle, the treatment we received was nothing but first class. After our test drive we told our Client Advisor Brian Desrosiers that we were going to look around at a few other vehicles. He was great, we did not get any pressure to buy, and ultimately we found that both the vehicle and the dealership experience was so superior to any of the other options we pursued that the decision was easy. Brian's followup was great without being pushy and he provided us with all the information we needed to make sound decision on what trimline and options we wanted and made sense. We got a very fair price and there was none of the back forth haggling that really makes buying a care unpleasant.

When we picked up the vehicle he took over an hour answering all of our questions about the XDrive technology package (really amazing) and all the other important options in the new car. The Dealership is beautiful and we could not be happier with the overall process. Could not recommend both the Car, the Dealer, and the Cliet Advisor enoug

I had a great experience! Ralph Carpini advocated on my behalf to ensure a part was replaced at no cost to me despite the warranty being expired. It is another reason that I have been a loyal customer for the past 8 years and will continue to be a loyal patron.

I posted this review 5 years ago and everything I've written before still holds true. 2019 and just bought another car from Michelle Clarke.

I can't say enough great things about Michele Clarke of BMW of Morristown. I have been a customer of BMW of Morristown since 2006 and will remain faithful to the dealership and Michele Clarke. This is the 6th car I have purchased from Michele and she has made the entire process seamless, never a hiccup or issue from beginning to end. Michele is always the consummate professional, going the extra mile to make the buying experience a pleasure and getting you exactly what you want. She is constantly in touch with you to let you know the status every step of the way. She is there to deliver the car and go over every inch of it so you know exactly what you are driving away with. She constantly makes suggestions on what you should or shouldn't have in the car and always delivers a car made specifically for you. Other salesman should take note from her professionalism and dedication to a job you can clearly see she loves and enjoys. I will definitely be a customer for years to come and spread the word to family and friends to go and see Michele for the very extra special car buying experience. Thank you Michele and BMW of Morristown.

I never even get to step into this dealer, but over the phone they were so rude. I called twice and both time very rude