My family and I have been loyal customers to this ...

My family and I have been loyal customers to this dealership for almost 10 years and unfortunately will not be coming back to do business again. As my current lease comes to a close I recently reached out to the dealer of my past 2 leases to see what I could do to get in a new 3 Series. Calls have either gone unanswered and unreturned for weeks on end or when I actually manage to get through I'm immediately put off the phone in a rude fashion. Realizing things wouldn't progress with him I reached out to a different salesman but he seemed just as unmotivated to help me find the vehicle of my choosing. I've never seen a situation where the dealers goes out of their way NOT to sell you a car. Unbelievable.

The maintenance here is just as bad, if not worse than the sales department. Their car wash has been out of service for over a year with no signs of becoming operational again. Instead they'll give you a voucher and send you to the car wash up the street that will charge you for simple things the dealer does for free; like vacuuming the interior and washing your floor mats. Inventory is usually sparse and there have been times where I've been sent to the Hertz rent-a-car service nearby to drive in a Honda. The times where they do have cars they're filthy and never cleaned, which is concerning given the times we're now living in.

Please don't make the mistake of doing business here. This dealership could obviously could give a damn about the amount of time and money you've spent with them. Find somewhere else where the employees actually take pride in their jobs.

Reply to response: Condescending remarks towards every customer with a legitimate complaint doesn't resolve the issues at hand no matter how many awards you claim to have won. Professionalism (and the ability to spell) go a long way in attracting and retaining business.