modregohogar Reviews

Second time I buy and it won't be the last. Professionals, quality products at a good price and fast shipping. 100% recommendable

Very good service, the correct delivery time and the product well

I buy two tableware online, I don't like them and I return them without problem. Good customer service. The only thing, they do not take charge of the return costs.

I placed an order on the 25th. I made the payment and they indicated that I would receive it in 48-72 hours. At 48 hours I asked why I did not see that the shipment was being prepared and they indicated that they did not have the article
I can't understand that they don't communicate in 2 days that they don't have the product. And because I asked ...

Terrible customer service, rather CUSTOMER INATENTION.

I put a star because you can't put any. What a bunch of scoundrels and unpresentables. On 4/01 I ordered safety shoes from a well-known brand that they had in stock and with delivery in 4_5 days. After two weeks without knowing anything, I call to ask and they tell me that the brand has had fiscal problems and has been closed but that they have already solved it and have started to produce and plan to receive it on 01/31. On 08/02 I call again and they tell me that merchandise of the brand has entered them but by chance what I have asked for, no, they hope to receive it in a week .... Ha !!! On 02/14 I receive an email informing me that they will receive it between February 20-22. Today, considering that it has been more than enough time to have received it, I called again and the lady who has attended to me has told me again about the movie of the problems that the brand has had. Gentlemen, the problems you have with your providers are your problems. You should be ashamed to put up an item for sale that you know you will not be able to supply. It is you and not the brand that offers the article on its website !!! The least is that they mark it out of stock as 99.9% of the websites do. Of course, charge it from minute one after making the order. Today I have requested the return of my money and I have to say that they have already made it effective but what has been my amazement that I enter the web again and they continue to have the article available with the same delivery time !!! You are not ashamed, keep going, you are going to win customers by leaps and bounds. They certainly don't see my hair again.

We placed an order and it arrived as used (it had enough defects and a strange smell ... They were garbage cans so very bad spine), despite the product being wrapped in two different boxes. They only attend to the mails if you call them to remind them that they have an email for customer service apparently. A very bad experience.

I have changed my opinion since the problem of the defective dishes has been solved, apart from the fact that they have apologized for the delay, so it is only fair, that despite the delay, everything has gone well

I bought a Makita grinder, the best price and fast shipping

I bought a glass fountain and it was sent broken from the store itself, I have made a complaint and I do not receive any response. Very bad service

There cannot be a company that manages products and incidents worse ... DO NOT RECOMMEND IT FOR ANYTHING !!! There are a lot of companies out there better than this one, although that doesn't take much. They delivered 4 products of the 4 products, 1 of them came broken, and after sending an email to incidents, as they told me by phone because it was my first order with them (and of course the last one), for the Exchange or return. They didn't answer me. I had to call back to be told something. And 3 minutes later they answer me to the email saying that they regret it but that the 14 days of the returns have already passed and that in addition, the manufacturer checks everything before sending the product ..... they are calling me a liar, when the I have received products and nobody else has touched them. They will discuss if they have come broken or not. It is a company that leaves much to be desired.

Good site, they have almost everything I searched for and the prices are correct

It was my first purchase, I did not find what I was looking for in other hardware stores. The items arrived well packed and quickly.

I am truly surprised by the interest and service they have given me. I had a problem with the house lock, I lost my keys and they fixed it right away.
It was difficult to explain the type of lock he had and immediately with two questions they knew what it was. Very happy.

I transport and charge well but the product arrives halfway and after two messages demanding a solution, there is no response. Nefarious aftermarket

Neighborhood hardware store, well stocked and with very friendly and efficient staff.

I asked for heather on your website. When I have already placed the order, I will pick it up and they tell me they don't have it yet. Perfect is understandable. The next day they tell me they don't have stock !!! That they offer me a similar but more expensive product. I ask for a return, and I am still waiting !!! Disgusting service, and above all they do not return the money. I have tried to call 20 times and I never get to contact.

Totally disappointing, I made a purchase of a swimming pool on Friday the 20th, which stated that there was stock on the web, on Monday I called to confirm that there is stock despite the fact that if I put it because in fact it let me make the purchase clearly, in the Call I tell you to confirm it because as far as I want there are few in different places and if they did not have it I would buy it somewhere else.
They tell me that if they haven't told me anything, it's that there's no problem.
On Wednesday I receive an email telling me that they have accepted the payment, great now and only the shipment.
Today, Thursday, it occurs to me to look at the availability of the web and I see that there is none. have stock, how ?? ' How do they sell something that they have, but not only how do they charge it? And not only that as after calling they tell me that if they haven't told me anything, it's this one.

I had already seen a review in which they said that they sold without stock
but trust me.

Now what has happened is that this type of pool is NOT found anywhere because they have already been sold, all that there were even on Monday when I called to confirm there are no more.

If I hadn't called when they told me? 2 weeks later? 3 ? or when I would have called complaining? meanwhile the damage caused.

I want to make it clear that I am very aware of the situation we are in, for that reason at no time did I complain or that delivery times that were longer bothered me, not at all, but it seems to me a lack of respect for the client what I have been through, I have run out of a pool for selling something they do not have in stock and not warning about it.

The girls who have attended me have been kind, the one seen on Monday could have looked for real information, today what I have found is a very nice call apologizing and nothing else, nor compensation or anything like that.

It was my first purchase and I expected to buy more, of course that will no longer happen, I hope that they will return the money as quickly as they charged me, there are no excuses.

regards

Great, very friendly and helpful staff. I will buy from them again. Thank you!!

Store NOTHING recommended, surely they will not publish this opinion but I will find where to publish it so that people know where they buy. I've been waiting for the order for 30 days UPQWTJQYN That I should have arrived in 6 as the page marked, after calling 4 times they always tell me that I receive it that same week, but it never arrives. Then they give me a tracking number from TXT, HORRIBLE transport company, I call and they tell me they deliver it to me the next day in the morning from 10 to 14:00, of this 5 days ago and I still don't receive it, now I call and I they hang up I hope nobody buys in this store ... 0% recommended.

They sell what they do not have in stock, nor can they get in a reasonable time. I have ordered a Makita thicknesser. I have received 3 automatic mailings that the order will be ready in 3 working days. As these days go by, I write an email asking if the order is ready. I have not received any response so far. I called them, and they told me that in 12 days they would have. It's been 3 weeks, call again. I have been told that the machine can be ordered by January (the order was made Sept. 28).

We have received the order on time, in perfect condition and its quality is very good. I would buy again at Modregohogar. Thank you!

Do not buy Directly. Like other cases, once the order is made and paid, they do not send it. It is a total disaster.

Very poor customer service. How little the customer is valued.

You are going to buy a product that you have seen that they have in stock and surprise is more expensive if you buy in the physical store, because I buy online and I take it, it is not possible immediately, we have to process order and prepare to go to look for it , but if I am already here, if you have doubts, call on the phone, bad experience, non-professional treatment, we are to sell, not to make the customer dizzy with nonsense, I will look for a purchase alternative, monitor your money

My order has just arrived online and everything fantastic without problems.

Very affordable prices, shipping in the indicated times, the quality of the product, very good. I was delighted, thank you :)

The shopping experience has been positive. Just a question to improve in reference to logistics. My purchase was for a second residence. I signaled to be notified before going to ensure delivery. Ignored. They called me when they were already in town. Luckily he was there that day because they only deliver in the area two days a week. Second, they told me that I could contact the logistics company to arrange delivery. It is neither true nor possible since DHL does not have a contact telephone number to manage it. However, I put a 10 on the cast girl.

Some time ago I ordered some products. I call and quite unpleasantly tells me that he is within 4 or 5 days, but he will see. I see the dates in the meantime and I realize that 6 working days have passed. I tell him that nothing happens, but that he does not tell me that he is in the deadline when 6 days have passed. He tells me in an unpleasant way that he is not going to argue with me.
The next day he calls a girl, and she talks to me with respect and tells me that she will leave on that day.
I DO NOT go back to buy there

There are plenty of assortments and quality things in most cases

The website works very badly when ordering. On the other hand, customer service for problem solving is lousy. The staff does not help and it is also very unpleasant

I am very happy with home modrego, I needed to buy a blender and searching online for a hardware store or household and online home store I found your website, I bought it in the online store very well priced and the next day I was able to pick it up at the establishment and I saved the postage. All perfect.

Despite having all kinds of products, they have serious problems with customer service and, from what can be seen in the owner's comments, no interest in improving and accepting any criticism. I'll take your advice and go somewhere else ...

Some jetas. I bought an item paying express delivery and after four days waiting I get in contact with them and they tell me that they do not have the item in stock and that they have to ask their supplier (if I do not call them I am still waiting). This was a Thursday and they assure me that the following Tuesday I will have it at my house. Well, neither, the same Tuesday I call them again and they tell me that they have asked their provider but they have not received it. I tell them to cancel the order, they tell me to send them an email to cancel it because they do not cancel orders by phone and I do so. The surprise is that a few days later I receive the package and FOUR DAYS AFTER receiving it they tell me that they just read the email requesting the cancellation because they had problems with the email and they have not been able to do it before !! As I say, A REAL JETAS. NOTHING RECOMMENDED.

I would give it more stars if it weren't for some of the saleswomen, in the hardware area they always serve me super well but when I get to the cash register ... bad. It tastes terrible to me, huh! But there are times when I go to the Chinese bazaar below just because of the laziness that the woman who charges me gives me. But it is that before the girl who was not ... well, in my opinion! Still good assortment and always ready to help in the hardware area!

Positive shopping experience, thanks for the telephone attention and for helping me solve the problem I had.
Great prices.

Good attention, they understand all kinds of hardware issues when you have doubts, and they offer you the best solution.

Terrible service. They should change the company with which they send their articles, twice the broken furniture has arrived.

I have done exactly the same thing to another customer who writes another review.
I bought a pool in stock and it succeeds. Payment by cetelem and everything confirmed everything OK. A few days later they call me and tell me they don't have it. They sell WITHOUT STOCK and then they leave you hanging.
I do not recommend it.

I placed an order online and all products arrived correctly. All very well protected and packed.

Very bad experience, they are very unprofessional. I made a large purchase online and had a lot of problems. The delivery had to have been between 48-72 hours and it took MORE THAN A MONTH !! During this time they did not even contact me, I had to call to find out how everything was going. Then the products arrived poorly packed, unprotected, dirty and damaged. Specifically, a table arrived broken. I have requested the change at least of the broken table (of the rest I am satisfied even if it is in poor condition), and above they tell me that I have to pay the shipping costs. So I tell them that I want to return the order and they tell me that they only accept the return if I send everything with the packaging and the products in perfect condition, which is a joke because I have already told you that everything has arrived in poor condition. . I DO NOT RECOMMEND AT ALL

It is more expensive (more than double) buy in the store to buy it online. Burglars. E try to justify a situation swindler company policy because they do not say before. Which we share many usuaris (I do not never use more). Thieves'm thinking of denouncing the misleading and false advertising. Unpresentable service and explanations. Buy a device and say that the store is more expensive because I can teach install. Who think they speak. Unpresentable and very little profesinales

Nothing serious or professional. They have not brought me the order on the agreed date (72 hours) and if it does not become because I have called them I would not have known it because at no time they have contacted me to notify me of the incident. That if ... charged on the spot.

Motoazada in bad condition, bad attention, and they only respond when you call for the third time. Still they make it difficult for you to get tired, malfunction and they still haven't returned a new one, and I paid a week ago.

The web is a bit misleading. I got a folding squad but on the web it implies that it is 2. I did not know how the squad worked and on the phone they did not know how to explain it to me. I have been in person and they have made the change, paying more for 2 squads of less weight. When paying the cashier he complained "that it took me a long time to think if I wanted a receipt" and I replied that I am a little slow.

I made an order for some safety boots which according to the page arrived in 48-72 hours since 3 weeks and several calls later nothing has come home yet ... An unfortunate check on the status of orders that have not yet delivered. First and last time I ask here for nothing.

Under my experience, they are a panda of thieves and scammers. I bought 2 night lamps, which 1 of them stopped working a month after buying it. I sent a message to request a change or repair, to be given the steps to follow and how to proceed to make the change. After 1 week waiting for an answer, I decided to call, moving from one exchange to another, they asked me to send an email to another email address ... Another 4 days of waiting. They tell me that they deliver and pick me up the next day, which neither came nor took them without warning and falling for a whole day loss. Today I continue with my lamp broken and without receiving any new, or picking up the defective. A full-fledged shop scam.

I have had a very good experience. I placed my order on a Thursday at 12.30. on Friday they confirmed and sent me and on Saturday morning I was at home. All very agile and fast. The product was as described. All perfect. I repeat for sure

A week waiting for a purchase made through their website, every time I call they give me a different version and a new lie, their faces would have to fall ashamed.
Scammers and compulsive liars

Regrettable. They indicate that the order arrives in 48-72 hours. Once the order is made, they rectify and say that in 6-8 working days. I have been waiting for more than 12 working days. The order without arriving. And when you call they make you long.
I will never buy again.

A very complete neighborhood shop. You don't have to go to large stores. Very good professional attention.

Buy online since the prices are cheaper, two days later they sent me an email saying that I was ready to pick up, I went on Saturday and I picked up the material very fast and without problems. Excellent attention at all times. 100% recommended, I will continue to compare xq online prices are spectacular.

A hardware store big enough to be in a neighborhood, but the prices are not the most affordable. Personal attention is a little mediocre. I have felt a little uncomfortable and I do not know how to explain it, it seems that the presence of clients is annoying (or that we are consulting them) or at least that has been my perception.

Terrible experience. The request does not arrive, come to write to them and they do not answer. I call them and they tell me that a product that I have ordered does not have stock. I change it and it still doesn't come. I open a dispute in PayPal and they just send it ... and everything arrives broken. Four cups without separate packaging ... all four broken. I write to them again with the problem and again ... they do not answer.
I advise you to buy elsewhere

Three months ago I placed an order, everything arrived correct and on time. Now I have had a problem with some of the products and on the same day they replace them without putting any type of problem.

Good quality. Very good and fast telephone attention. I had a question and a little problem with a product and they solved it for me right away. Very happy with them.

I have been more than 12 days with the payment made by sending emails asking for the order and I am still waiting for a response and without receiving the package I do not know if this is a scam?

Amazing for the place where the diversity of items you have is. A caramel leroy

It is a hardware store with all kinds of materials. In addition to selling small machinery and various household items. A trade like the usual until the Chinese bazaars appeared. A business that is worth keeping.

They are expensive, some of their products such as tableware, glasses ... I have found them in other stores at a much lower price.
The worst thing is the attention when you enter the store, from the cashier woman. It forces you to leave your belongings in the safe, as if you were going to steal!
And as if my belongings were safer in those lockers (if they can be called that) ...

I would not have put this review, if it were everyone who enters your store the same ...

The last straw has been that he asks me to leave my bag in the box and the woman in front of me lets her pass with the bags because she is the mother of a worker ...
Said by the same worker at the box.
Well, let your worker's mother buy you, because I'm not coming back.

Tell the owner that to answer that, it is better not to say anything.
To understand "almost everyone" as you say, my review has 3 likes ... then there are more people "almost"

Many people think like me, you see!
And keep asking for the bags at the entrance, another 11 years, but everyone, of course! They will not ask me again

I think a hardware store more expensive than normal

A place where you can find almost everything you are looking for, my favorite hardware store although sometimes some of the staff are a bit dry. Good thing Manolo has always been and receives you with a smile

Well-equipped hardware store for being "neighborhood". On the few occasions that I have come to look for material, I have met cash personnel who are not very friendly.

HORRIBLE!!! WORST IMPOSSIBLE!!! THEY SHIP THE PRODUCT ALL DIRTY WITH DUST. POORLY EDUCATED. IF YOU WANT TO AVOID HEADACHE, BETTER NOT BUY HERE.

You find what you are looking for. The bad that is quite more expensive than in other hardware stores

A fairly well-stocked neighborhood hardware store. Treatment of the staff is correct.

Good deal, they solved all the doubts, saying that they should warn before there are products that they do not have in stock and take a long time to arrive, but in my case, very good treatment and quality material, buy a motorbike welder and drill + grinder pak , everything correct and very satisfied, I will definitely buy things from them again.

Great shopping experience, the order arrived in 24 hours literally and I found just what I needed at a good price. In addition the fantastic after-sales service. I loved it, highly recommended.

I have made two purchases with them through the Internet, the first is all correct, but the second dated 03/26/2017 I have not yet received the order, after writing several emails, they tell me that they will send it to me again, that there will be There has been a problem with the shipment, after 3 weeks of this supposed second shipment I call them because I have not yet received the order, they tell me that they will contact me to solve it, at the moment nobody has contacted me, I have sent them another email asking them for the refund of money, I don't know what else to do. I DO NOT RECOMMEND ANYONE TO BUY ON THIS SITE.

I was looking for a specific paint color to paint the living room of my house, I had to go to 3 hardware stores and none came up with an exact tone, I went to Modrego, and I was surprised because in less than 10 minutes I already had the exact color paint !! ! I couldn't believe it, spectacular customer service, thanks guys !!!

Two downlights that were supposed to be the same turned out to be different. First I asked for one to see how much it lit up and the same week it arrived I asked for another one that turned out to have a different tonality, the mounting bracket also different, the drive connector and the same drive crushed ... I complained about the different tonality and it turned out that they no longer had any like the first. I asked that they then change the first one and they told me that I had already used it and therefore they did not change it. I needed two of the same ...
I turned on the second just in case it looked different too and it seemed to me that it looked the same as the other one, but there was a small shadow on the screen. I contacted Modrego Hogar again by email to indicate that the downlight was defective and they did not respond.

I made a purchase on Black Friday, and the product arrived well in a timely manner. What I did not like at all, is that they announced such a special offer between hype and saucer and the next day the vertical garden that I bought was more expensive than on "black friday", a shame that they follow the trails of other companies, and they vary to your liking the "previous amount" to add more a false discount. A shame, the rest perfect.

Good customer service. Too bad that the online price is not the same as in the physical store.
Incomprehensible.