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j
3 years ago

We had am absolutely awesome experience. The best ...

We had am absolutely awesome experience. The best car buying adventure to date. Thanks again Sean Runions!!! Anyone looking for a new vehicle I strongly recommend Sean very knowledgeable and helpful.

E
3 years ago

Love my new Malibu. Just traded up from a 2014 to ...

Love my new Malibu. Just traded up from a 2014 to 2017 Malibu. New features are amazing, extra room and much easier to see all around. John Lesniak did it again putting me into the right vehicle at the right time. Great job John. I will be back!!

J
3 years ago

This has been by far the next experience I have ev...

This has been by far the next experience I have ever had at a dealership, buying a car is stressful enough but Arnold walked me through the entire process, he was patient and answered all of my questions. He made sure I was satisfied and understood everything. Arnold did an amazing job and I will definitely go back to him!

J
3 years ago

Ray is a very customer oriented business. They tr...

Ray is a very customer oriented business. They treat their customers very nice and try to keep them happy. Service center has convenient hours and late hours to accommodate their customers scheduling on line is fantastic

C
3 years ago

Ryan Golden and Luis Herrera were extremely helpfu...

Ryan Golden and Luis Herrera were extremely helpful in helping me get a very fair price on a used Camaro, beating similar dealers in trade in value for my car by a few thousand. Thanks guys for a painless transaction! Also, finance was quick and easy with Jason, without the usual inclusion of unwanted extras. Appreciate the whole staff for the friendly atmosphere and professional demeanor.

R
3 years ago

First time customers of Ray Chevrolet after they w...

First time customers of Ray Chevrolet after they were recommended by a friend. We went in for service on our 2007 Honda Accord, after getting poor service at a repair shop near our home. We spoke with Rob Chavez and he took the time to walk us through the repair options. We didn't feel rushed or pressured into making a repair descision. With regard to the repair itself we feel confident that the repair was done correctly and that we made a well informed decision based on Rob's recommendation.
The prices are comparable to other repair shops in the area but its the customer service that we received that will keep us going back.

B
3 years ago

My parents just bought their first car through Ray...

My parents just bought their first car through Ray Chevrolet and Chris Kahlmorgan was a huge help in getting them the car they wanted. I am very impressed how happy they were with the dealer visit. Thank you Chris!!!

B
3 years ago

My salesman Gabe was so helpful in giving me a ver...

My salesman Gabe was so helpful in giving me a very awesome car for my daughter
My wife and I was so happy to see that the price online was the price we got Gabe was very patient and letting me make my own decision on buying the car which made it easy decision
I would recommend my friends and family to go talk to Gabe when they want to buy their next Ray Chevrolet car
This is my second purchase buying at Ray Chevrolet thank you Gabe

C
3 years ago

Not many dealerships are like this one. Although i...

Not many dealerships are like this one. Although i did schedule an appointment it was actually a first were i was not getting rushed by sales representatives the moment i pulled into the lot. This is usually a reason many turn away from dealers. Tim being helpful and informative definitely being fairly new, I was glad i was able to do business and seal a deal. Highly recommend for people looking for a new vehicle

R
3 years ago

Keith Ragusa was the gentleman who helped my wife ...

Keith Ragusa was the gentleman who helped my wife and I find a perfect match for our needs and budget! We had come in to test drive a 2007 Equinox, that was on the lower end of the price spectrum. Keith greeted us and immediately offered to get the car for us to test drive. The interior was clean, and the car looked great even though it was a new arrival for the used car lot, and needed a few more detail-orientated touch ups (he let us know before we even approached the vehicle the foregoing).

While driving around, he asked us a few questions and suggested that he runs a credit analysis to see what kind of vehicles would fall within our budget, price range, and can be financed (we were needing to finance regardless). After the score check, which was quick and painless, he came back with a suggestion after hearing about our needs and situation. Keith suggested a "short-term finance", or a lease, since we were looking for a home, and trying to start a family.

I had never thought about a lease for us before, but decided that it wouldn't hurt to test out the vehicle anyways, which is a 2015 Chevy Trax LS. Due to my condition, my wife would be driving the vehicle, overall, more than I would, so i trusted her to test drive it and give me her feedback. Everything went well, and my wife was falling in love with it (happy wife, happy life, right?).

We told Keith that we want to see what figures would be offered or agreed upon for the vehicle, and what the lease covers. In front of, we input our average gas costs with he older truck that I had at the time, the maintenance costs, and the costs typically set aside for repairs on non-new vehicles. After crunching the numbers, the lease made more sense in our current situation, and the option to purchase the vehicle at the the lower price point at the end of the lease is also very attractive. We eventually agreed on terms to meet our budget exactly, AND we have a BRAND NEW CAR! It was a demo model, which had about 2,500 miles on it, but that is a drop in a bucket!

Years ago, with my credit issues growing up (which I have turned around to 720+ credit score) I never thought I would be able to get a BRAND NEW car, nor be able to get a relatively new car, without having to buy it outright. Thanks to Keith, and his team at Ray Chevrolet, he made that happen!

Thank you so very much Keith!

The ONLY negative (and it's not really a negative) did not have anything to do with Keith. The sales manager person, whom we met while waiting for the finance guy and the detailing, was a little TOO pushy with the "Protector" and the fabric/interior care packages. However, having worked in sales, if you don't ask for it, you won't get it.

I did feel bad for Keith as they were exceptionally busy that evening, he ended up with us for five hours!

I will recommend Keith Ragusa in the future, as well as Ray Chevy as a whole. They did right by, and an extremely good deal for my parents years ago with their Tahoe purchase. I am glad to give them my business as a second generation to receive such great service!

J
3 years ago

First time purchasing a Chevy. We have been workin...

First time purchasing a Chevy. We have been working with Tony and he truly understands the concerns and hesitations of buying a vehicle which was put to rest during the process. I leased the vehicle and they really worked with our budget. Thank you so much for a great experience!

J
3 years ago

We have been going to Ray for years, we can call w...

We have been going to Ray for years, we can call with a problem they will get us in and into loaner vehicle right away. They back their work for a year and always have been pleasant to deal with.
Thanks
Liz, Chris and Rob for all the help

S
3 years ago

I found the vehicle I wanted, but it was about an ...

I found the vehicle I wanted, but it was about an hour and a half away from the City at Ray Chevrolet in Fox Lake. I reached out via email and corresponded with George Z and William R, who ultimately worked with me on the purchase price and interest rate to make sure that if I made the trip there I knew exactly where I would be if I purchased the car. When I arrived the car was ready to test drive, extremely clean and ready to go. I decided to purchase and the numbers were exactly what they told me they would be. George had all the paperwork ready to go and made the process quick and easy. He was also very knowledgeable and thorough in going through different features of the car. I also had a member of the tech team sit down with me in the car to make sure I knew how to use all of those features. What can sometimes be a daunting experience was painless, and I'm very please with my purchase thus far.

B
3 years ago

Hello! My wife and I recently bought a 2018 Chevy ...

Hello! My wife and I recently bought a 2018 Chevy Cruze from your dealership. I just wanted to take the time to give a shout out to Tony Jensen who was a pleasure to do business with! Tony was easy to get along with, very knowledgeable and took good care of us. We love our new car. Thanks again Tony!

B
3 years ago

High volume dealer be patient and be rewarded. Geo...

High volume dealer be patient and be rewarded. George Zakrzewski found me a used suv that met my needs, has a mo. payment below my budget, and exceeded my expectations. My new to me Ford expedition was just traded in that morning. Volume matters. :-)

R
3 years ago

Went into the dealership looking to purchase a Che...

Went into the dealership looking to purchase a Chevrolet Equinox, my payment was out of range so I decided I could not afford it. To my surprise Guillermo Ruiz explained to me about a lease and now I am a proud equinox owner , russel was a joy to deal with as well

C
3 years ago

Thank you Ray Chevrolet for my new Chevy Cruze. Ro...

Thank you Ray Chevrolet for my new Chevy Cruze. Robbie Adams in sales provided excellent service and answered all my questions. He was very honest and made sure I was completely satisfied with my purchase. Even though it was a long day Robbie made sure my family was at ease offering food, drinks, and warmth on a very cold day. Robbie followed up the next day to make sure everything was okay. Great work Robbie and thank you Ray Chevrolet.

T
3 years ago

We went in to buy a specific 2020 Equinox, but it ...

We went in to buy a specific 2020 Equinox, but it had already been sold earlier that morning. Ed Dembski and the manager was able to locate another one similar to what I wanted and had it brought to me the same day. During this time, my husband bought a 2020 Trailboss as well. Even though we spent 6 hours for the entire process, it was worth it. Ed even drove back with us to another town and picked up my husband's truck for trade-in! We experienced great customer service and superb value for our vehicles. Thank you to Ed and the Ray Chevrolet dealership!

J
3 years ago

I love going Ray Chevrolet. This is my third car p...

I love going Ray Chevrolet. This is my third car purchase from them and we are already planning our fourth. Great service. No haggling hassles. Just a great deal. Keith Ragusa rocks. Ray himself personally helped us get the deal we wanted this time. Last time it was Chris. Highly recommend.

M
3 years ago

Bought my car last month from Ray Chevrolet. I hav...

Bought my car last month from Ray Chevrolet. I have always driven by on my way home from work, and decided it was finally time to stop in and take a look around. John Lesniak was able to find me a new car without all of the pressure I expected from a salesman. He really took the time to help me find the exact car I needed, and kept it in my price range. I would recommend anyone looking for an easy experience, come on down and see John!

Thanks Ray Chevrolet!

B
3 years ago

I was very pleased with my experience at Ray Chevr...

I was very pleased with my experience at Ray Chevrolet. I would like to thank Greg K. for numerous times staying four or more hours after his shift to make sure my deals were complete. Based on my experiences with other dealerships, I can guarantee you I would not own the caliber of vehicles I do now had it not been for Greg. The sales staff at Ray can get almost ANYBODY approved.

r
3 years ago

I had a great experience at Ray Chevrolet. Tony Je...

I had a great experience at Ray Chevrolet. Tony Jensen really worked with me to give me the price I needed and the payment I could afford. Couldn't be happier with my Camaro purchase. Thank you Tony and Ray Chevrolet for helping me get an awesome car at an affordable price.

B
3 years ago

Ryan Golden met me as soon as I reached the dealer...

Ryan Golden met me as soon as I reached the dealership. From that point forward, the rest of my experience was amazing. Tony was also outstanding in Finance and pleasantly surprised me. I was taken care of in a way I had never experienced before, and will be going to this dealership for all my needs. Thanks again, Ryan and Tony.

R
3 years ago

Hugo was knowledgeable and understanding. He knew ...

Hugo was knowledgeable and understanding. He knew all the right tools to use for my car and the car loan. I have had many great buying experiences from Ray Chevrolet and I will keep on doing business because there are honest and hard-working.

I
3 years ago

Tim Roberts was very professional and not pushy at...

Tim Roberts was very professional and not pushy at all. Had been looking at several dealerships for a Silverado before I went to Rays Chevrolet and Tim greeted me in parking lot. Showed me several trucks and after sitting down I decided to buy a 2017 Silverado.
Thanks Tim!!!!!

M
3 years ago

We went to rays chevy in fox lake. I really wasn't...

We went to rays chevy in fox lake. I really wasn't planning on buying a vehicle but we did our sales person was Dennis which was very helpful knowledgeable and what a nice guy. Now I've bought a car from there four an a half years ago which was also exciting and a good experience but when it's time to go back in a couple years and trade in the vehicle we got to get a new one I would definitely want Dennis to be my sales person. Dennis great job hope you're still there when we need to go back wouldn't want anyone else to help us out in this wonderful experience in our life .

E
3 years ago

I had a great experience at Ray Chevy Rich Gniadek...

I had a great experience at Ray Chevy Rich Gniadek was extremely patient and helpful. It took a long time as I was pushing hard to get a great deal and in the end I was able to get a certified 2013 Chevy Malibu with 27K miles for $14,500. The only problem I had was when I came to pick up the car (I finished the deal at 9PM so it had to be cleaned) there were still items in the glove box and the inside was not as clean as I had expected. Rich offered to have the car detailed and by the time the detailing was done the car looked better then the new cars on the lot.

A
3 years ago

Overall it was a good experience. Tony Jensen was ...

Overall it was a good experience. Tony Jensen was a great salesman, low pressure, prompt to answer questions and overall a good guy. However the value Ray's offered me for my car was terrible. They offered me less than half of the Kelly's Blue Book Value.

E
3 years ago

Great experience.

Great experience.
Rupe worked hard and got me what I wanted, they worked with my credit and got me out quick.
I will continue to go here.

M
3 years ago

I had a great experience purchasing my first car a...

I had a great experience purchasing my first car at this dealership. I was able to find exactly was I was looking for. Everyone was very friendly. My purchase went very smooth and without any complications. They also have great deals.

C
3 years ago

I had another great experience at Ray Chevrolet. M...

I had another great experience at Ray Chevrolet. My lease was up on a Chevy Cruz and we were able to work with Tony Jensen again to find the right car that fit my budget. I no longer live in the area, but will continue to come back to work with Tony so that I can get a car and deal that I trust!

A
3 years ago

I have been shopping for a new car for months-clos...

I have been shopping for a new car for months-close to a year! I knew I had to start looking outside of my small town of Lake Geneva. Growing up in Johnsburg, Ray Chevrolet came to mind. So, I pulled up their site and instantly found numerous cars I would be interested in. That peeked my interest so I started getting super technical in what I really wanted but not necessarily needed. Within minutes I found EXACTLY what I had been looking for. Not only was it what I was looking for, but the price was crazy awesome. I set up an appointment that night and came in today for a test drive. Everyone, and I mean EVERYONE, was so nice as I walked through the showroom. After checking in, I was handed off to Edwin. I honestly can't even say enough of how great he was. It was like sitting down and chatting with a friend I had not seen in years. Not only was he personable, but he was very knowledgeable in his job. We worked out payments I would be comfortable with and I was on my way. If you go here searching for a car I would recommend him in a heartbeat!!! Thanks to EVERYONE involved that got me in my new dream car! You made a very nervous girl feel relaxed and super excited by the end!!! You will see me again for future car purchases!

S
3 years ago

My salesman Joan Riano was amazing. he got me into...

My salesman Joan Riano was amazing. he got me into a Chevrolet Malibu 2013. This is my first car, and he made the experience for me worth it. He made sure I understood everything and made the process go smoothly. If your looking to buy a car, I highly recommend Joan...

K
3 years ago

I brought one of our company vehicles to Ray Chevr...

I brought one of our company vehicles to Ray Chevrolet to address an issue with grinding brakes. I was quickly helped by a service representative named Jessica, who had a technician assess and identify the problem. In very little time Jessica contacted me with the assessment and made arrangements for the work to be completed. The repairs were started right away during which time an additional issue was, fortunately, identified and addressed as well.

While the company vehicle was being repaired, my wife s vehicle suddenly began leaking fluid. I called Jessica for assistance and she promptly made arrangements to have my wife s car towed from Island Lake to the service center. The problem was identified as the water pump and repairs were completed quickly and efficiently. In addition, Jessica took the time to manage getting the necessary repairs covered by the extended warranty on my wife s vehicle. Throughout the process, Tom in the parts department made sure the parts needed were available for both vehicles.

A courtesy shuttle was provided for us to pick up the vehicles and we were out the door by the afternoon of the same day!

What a terrific team Jessica, her service techs, and Tom in the parts department make! They provided a seamless, efficient, high quality professional experience and I couldn t be more satisfied. They provided an example of what service truly means.

A big Thank You to the team at Ray Chevrolet. We will definitely be back!

Thank you Rob, @ Ray Chevrolet, for helping us get this out!

Sincerely,
Kevin K.

H
3 years ago

I d give this place a zero out of 5 if I could. Th...

I d give this place a zero out of 5 if I could. The staff is unprofessional and wasted my time. Worst car dealership I ve been to in my entire life. Definikty wouldn t recommended. Do not go here. Anywhere else would be better.

W
3 years ago

Went there looking for a used 4 wheel drive SUV. S...

Went there looking for a used 4 wheel drive SUV. Sean Runions met me on the used car lot. He proceeded to show.me the vehicle I came for which was at the Chrysler side We don't and he made a sale Great vehicle and great Service Plus my 1st oil change is free! Thanks and very good experience.

M
3 years ago

Quick buying experience. I had an appointment with...

Quick buying experience. I had an appointment with Rupe and came in with an online ad, Ray had the vehicle and Oliver beat the advertised price. Done deal in less than an hour. The CS manager explained the added features of buying from Ray and assisted with tinting the windows. Picked up the vehicle a couple days later, with tint, and was gone in 15 minutes. The only downside is I didn't get to know the fine people I worked with better!

L
3 years ago

Thank you very much Arnold, you very kind. I reall...

Thank you very much Arnold, you very kind. I really liked your service and your help in the purchase of my new car. It is difficult to find people as honest and with as good a sense of humor as you are. The truth I thank you with all my heart for the help. I will tell my family and friends to visit you on your next purchase! You are a great person, Arnold.

S
3 years ago

I had such a great experience with the purchase of...

I had such a great experience with the purchase of my new 2012 Chevy Suburban that I had to write this review almost as soon as I got home! Thank you to Ed Dembski for introducing me to Tony Jensen my Sales Rep. Tony was awesome! He had every answer to every question I had and worked fast to finish the deal so I could go about my day. Everyone there was very nice and friendly. I had been bringing my old car there for service before but never had bought a car from Ray Chevy until today and I am so glad I went there! I look forward to making more purchases from them in the future! Thanks Ray, you have a great crew! - Sarah, Spring Grove, IL

M
3 years ago

Great customer service. Professionalism. Not the k...

Great customer service. Professionalism. Not the kinds of games I got from other car dealers. Tim Roberts and Tony Jensen worked seamlessly to get me into my new dream truck. You ve got a new customer for life. Keep up the good work guys!

C
3 years ago

I am pleased to say that I have the the BEST exper...

I am pleased to say that I have the the BEST experience ever with a buying car. George Zakrzewski is beyond the most pleasant salesman I have ever dealt with. He gave me everything I was looking for with no hesitation and was going anything to get me the best deal possible. I would say I could not be any pleased with my experience and would come 1000x to buy another vehicle from him. Please if anyone is looking contact this gentleman you will not be disappointed.

V
3 years ago

UPDATE.... 2/11/19

UPDATE.... 2/11/19
I needed to come and leave a review after your team serviced my car. Your team is so friendly and did a great job fixing my car!! Louie and Chris were very nice! Your dealership is the best dealership I've ever dealt with. Thank you for everything!

I've dealt with quite a few car dealerships and ray Chevrolet in fox lake was the best dealership I've been to. I was looking for a car but my budget and credit wasn't the best. I ended up driving away with a 2011 camaro!! The sales man Austin pequeno worked with me until we found something I could afford and absolutely loved. I really suggest if you are looking for a car you go to rays. I'd ask for Austin. You won't regret it. Who knows you may be the next one to drive away in your dream car! I'm not sure if Austin will see this but if you do, I wanted to say thank you very much for helping me get this car! Its beautiful!

M
3 years ago

Great atmosphere, very helpful and straight forwar...

Great atmosphere, very helpful and straight forward. Justin in sales is wonderful and we will be going back to him for all of our vehicles. Oliver in management is extremely knowledgeable and personable. Great experience and we will be back!

C
3 years ago

The experience went very well. Went over many diff...

The experience went very well. Went over many different steps. Showed me the facility, met with many different people, went over many different options I had. Employees were very nice and helpful. Good experience. Great time.

A
3 years ago

Nothing but positive things to say about my experi...

Nothing but positive things to say about my experiences with Ray Chevrolet. My salesperson Chris Kahlmorgan worked extremely hard to get me the best deal possible. Chris was patient, friendly, and informative and I would highly recommend him as well as Ray Chevrolet as a place to buy your next car.

H
3 years ago

I've purchased two vehicles from Ray -I love worki...

I've purchased two vehicles from Ray -I love working everyone there - from with the service department to the sales staff. I highly recommend Sean Runions - he is always very helpful, quick to respond, and very knowledgeable! I'm so happy in my 2016 Traverse, Sean found me exactly what I wanted to fit my family's needs. The play area and cable TV's also helped out a lot to keep my 2 year old busy during the process.

K
3 years ago

I would definitely recommend coming to Ray Chevrol...

I would definitely recommend coming to Ray Chevrolet if you're looking for a car. Joan was my sales representative and from start to finish I had my questions answered. As someone being new to the dealership experience and buying a car for myself, I was very anxious first walking in, but everyone is so friendly and nice and by the end of it all, I had no doubt I came to the right place.
They make sure all your needs are met, and if you have little ones, their kids room is a great distraction from what can be a boring process for a child. Plus, what kid doesn't enjoy free popcorn!? Thanks again Joan and the rest of the team at Ray Chevrolet!! I love my Equinox!!

V
3 years ago

Came to look at a 2010 Corolla S was going well th...

Came to look at a 2010 Corolla S was going well the salesman Tony was nice carried good conversation and was polite. But when it came to talk financial opportunities and what would be my best option, in my opinion, he became very pushy and rude. Even trying to bait me by saying things like "Oh so is this not the right car for you? " When he very well knew that I had up until that point had enjoyed the vehicle and the experience and personally has very much negatively impacted my car buying experience especially from dealerships.

N
3 years ago

I am so thankful to Ray Chevy for taking excellent...

I am so thankful to Ray Chevy for taking excellent care of me and my Equinox when I needed some serious brake work and maintenance. Kyle from the service department is excellent to work with and had my car back to me the same day!

S
3 years ago

I had the best experience buying my new Chevy Spar...

I had the best experience buying my new Chevy Spark from John Lesniak. He was very patient and knowledgeable with every need and question I had. I will always and have always bought my vehicles from John Lesniak since 2001. I also recommend Ray Chevrolet to all my friends and family. Thankyou John, I love my new car. You are the greatest.

K
3 years ago

Ray Chevrolet is an AMAZING place to go to buy a n...

Ray Chevrolet is an AMAZING place to go to buy a new car! The whole staff works in tandem to make the process as smooth and painless as possible. Keith Ragusa helped me out tremendously with picking the right car and staying within my budget. I ended up selling my old car to them and picking up a new Chevy Sonic (which I LOVE). All of the staff at Ray Chevrolet are pleasant and extremely helpful! 5 stars for sure!

R
3 years ago

one start is too much for such a place. manager na...

one start is too much for such a place. manager name John Tranarko VERY rude and unprofessional stay away and if you font believe me read other people review about this place!! good luck and I hope you do not have to deal with such a person

M
3 years ago

We had a great experience buying our truck through...

We had a great experience buying our truck through John Lesniak at Ray Chevrolet in Fox Lake. John helped us match the right truck for our needs and went through all the details with us to ensure we would be satisfied with our purchase...and we are! This is our second car purchased at Ray Chevrolet with John Lesniak. We got a great deal on a great truck. Awesome job!

s
3 years ago

Salesman and sales manager were very courteous and...

Salesman and sales manager were very courteous and professional. We came to a very fair deal. Finance department is lacking. Unprofessional comments and failed to execute the signed contract. Deal was made on 8/10, failed to hear anything from them. Called finance department on 9/04 and was informed that loan was funded, everything was fine, nothing to worry about. 9/7 My wife gets a call saying we need to come in to sign new documents. Finance person even claimed to have called me twice. When I asked about his supposed calls he magically gave me a number with a few creative numbers changed....funny when I called the number he gave it didn't even ring. He claimed incorrect number was due to them using multiple systems. I would strongly recommend avoiding Ray finance department.

K
3 years ago

Ray Jr. Was the absolute Best!!! Talked to me like...

Ray Jr. Was the absolute Best!!! Talked to me like he was my good friend and family!
We were offered something to drink and even though there was a slight mis communication about a sedan vs. a hatchback Ray Jr. took care of it right away!! Plus he connected with us on a personal level and we were talking about comics! Will for sure come back here for our next purchase and will refer friends!!! PS If you go in Tell them Kristin Bensen sent you and to ask for RAY JR. Very down to earth and on the level!

M
3 years ago

I can't express enough how amazing Ray Chevys mana...

I can't express enough how amazing Ray Chevys management team and my salesman, John Lesniak is! They were there to serve ME! They went above and beyond to make sure I left there HAPPY! And I left extremely happy! Thank you so much! I highly recommend!

R
3 years ago

Tony Jensen was the most kindest respectful, helpf...

Tony Jensen was the most kindest respectful, helpful sales man I've encountered in a very long time. I would recommend him over and over. Thank you Tony. Thank you too, John Lesniak, two of the best salesman on earth!

E
3 years ago

This was my first used car purchase with financing...

This was my first used car purchase with financing -- second ever car purchase, and first from a dealer. The other car was purchased from a small-operation auction-to-sale solo business in Wisconsin. So I'll admit I was expecting the full pitch. More than that, I'm young (under 30) and have crap for credit and an unusual income situation as a graduate student who works per-project contract. My husband's income is less than mine and his credit, due to medical bills, is worse! So I figured, "no chance, we're not getting financing, I'm gonna wind up slapped with the best possible option of a 2k junker same as the one we've got now". I would have happily done that, too.

But Rob Schartz and Joe Nash made it happen. They were able to look at our finances and find a deal that worked. It was a bit more than I might have LIKED to pay per month, but given my credit score and the fact that I walked away with a 2008 Elantra under 100,000 miles, I'm very very pleased. Rob got what it means to be in our credit situation trying to improve the score, understood the constraints of the finances and was never once judgmental, snooty or unfriendly (and believe me, I've dealt with a number of people who are). When my husband gave the bottom line and the offer came back too high, I figured that was it, we were walking away and going with the "pay cash get car" route. But no, they actually ended up meeting us halfway. Pretty pleased with that, too.

The car itself had a check engine light on, which was checked and serviced before we left. Got a Carfax report no issues, didn't even have to ask for it (let's just say our last car was bought Carfax-unseen). Car was cleaned, fluid levels checked, tires checked, rotated, etc etc etc while we waited and handled the financing. I was just 100% impressed that we were not treated like second-class buyers because we were buying used, or because our credit scores were low. Never once did anyone make me feel less than or embarrassed. In fact, Rob went OUT OF HIS WAY to personally involve himself and share anecdotes to help us feel more comfortable about the situation, even after the sale was finished. He came back to check on us about fifty times (this may be an exaggeration but you get the point) over the span of the 4-5 hours it took to go from walk in to walk out, many of those after the deal was done and the papers signed, and we were just hanging out waiting. He definitely did not need to do that, and it was really very nice of him.

I'd absolutely recommend Ray to anyone -- the size of the dealership means they have a lot of resources. Yes, it hurt to pay the IL tax, but to be honest I wasn't going to get considered for financing by the smaller places in WI. With unusual circumstances like mine, I figured I'd be sent packing, and instead I went home with a great car that I love.

Great experience, great people. Hopefully the continued experience with them in the future will be just as great!

T
3 years ago

Hugo Ayala is the best at Ray Chevrolet in Fox Lak...

Hugo Ayala is the best at Ray Chevrolet in Fox Lake, IL. He went above and beyond to make sure that my husband and I left happy and satisfied with our purchases. Hugo was very helpful, patient, and did everything he could to put me in a vehicle that was in the price range I was looking for. Hugo went and got the vehicles I was interested in and brought them to me to test drive to see which one I liked best. Hugo and I both agreed on the same vehicle and we proceeded to finish the paperwork for financing with Joe Nash. Even though I left after closing time, I felt good that I left with the car that wanted, the color I wanted, and low mileage. Hugo informed us that if we needed anything to let him and he has been a man of his word since day 1. If you want to purchase a high quality vehicle at a reasonable price, go to Ray Chevrolet in Fox Lake, IL.

About Ray Chevrolet

Ray Chevrolet: Your One-Stop Shop for All Your Automotive Needs

If you're in the market for a new or used car, need auto service, financing, parts, or tires, look no further than Ray Chevrolet. As a preferred FOX LAKE dealer serving customers from Grayslake and Crystal Lake, we pride ourselves on providing exceptional customer service and quality vehicles at competitive prices.

New and Used Sales

At Ray Chevrolet, we offer an extensive inventory of new Chevy models to choose from. Whether you're looking for a sleek sedan like the Malibu or a rugged truck like the Silverado 1500, we have something to suit your needs. Our knowledgeable sales team is here to help you find the perfect vehicle that fits your lifestyle and budget.

In addition to our new inventory, we also offer a wide selection of used cars from various makes and models. Each pre-owned vehicle undergoes rigorous inspections by our certified technicians to ensure it meets our high standards of quality.

Auto Service

Our state-of-the-art service center is staffed with highly trained technicians who are equipped with the latest tools and technology to handle all your automotive needs. From routine maintenance like oil changes and tire rotations to major repairs like engine overhauls and transmission replacements, we've got you covered.

Financing

We understand that purchasing a vehicle can be stressful when it comes to financing options. That's why our finance department works hard to find affordable solutions that fit your budget. We work with multiple lenders so that we can provide competitive rates regardless of credit history.

Parts & Tires

If you're in need of genuine Chevy parts or accessories for your vehicle, look no further than Ray Chevrolet's parts department. We carry an extensive inventory of OEM parts so that you can be sure you're getting high-quality components specifically designed for your Chevy model.

We also offer tire services including sales, installation, balancing & rotation as well as repair services if needed.


Why Choose Ray Chevrolet?

At Ray Chevrolet ,we believe in building long-lasting relationships with our customers based on trust and transparency.We strive every day towards providing exceptional customer service experience which sets us apart from other dealerships in Fox Lake area.

Our commitment towards excellence has earned us numerous awards including DealerRater Consumer Satisfaction Award 2021 which speaks volumes about how much importance do we give towards customer satisfaction.

Visit Us Today!

Whether you're looking for a new car or need auto service on your current one,Ray Chevrolet is here for all your automotive needs.Drop by today at 39 N US Highway 12 Fox Lake IL 60020 or call us at (847)587-3300 .