Two downlights that were supposed to be the same t...

Two downlights that were supposed to be the same turned out to be different. First I asked for one to see how much it lit up and the same week it arrived I asked for another one that turned out to have a different tonality, the mounting bracket also different, the drive connector and the same drive crushed ... I complained about the different tonality and it turned out that they no longer had any like the first. I asked that they then change the first one and they told me that I had already used it and therefore they did not change it. I needed two of the same ...
I turned on the second just in case it looked different too and it seemed to me that it looked the same as the other one, but there was a small shadow on the screen. I contacted Modrego Hogar again by email to indicate that the downlight was defective and they did not respond.