This place sucks !! Ripped me off for 6 months with their B.S. cancelled contract for 455 dollars their such idiots..don't know an android phone from an iPhone ...bill was double what the salesman quoted..GO somewhere else !!!!
Offered a promotion that had expired and now I'm stuck paying full cost. Poor service. Dan Cardova even lied about what transpired. In fact Dan called his boss Mike to even ask questions. They even contacted Pete the general manager in regards to questions about the promotion! Stay away from air 1 wireless!
Experience was horrible! They told me they would get my phone paid off since I switched to there service from att and that was my first mistake. Second was thinking they would actually do there job correctly I was wrong about both. Now my father has a bill in collections because of this stupid company. They are horrible
Very nice people to do business with , been going there for several years .
Had the worst service! Dont know if I even want to switch from Verizon to sprint because of the lady at the store!
The service was awesome..I would recommend this store and team to everyone..
Went in to look at Saturday promotions. Friendly service from Jacob and Mike.
Went to the Plainfield Sprint Store tonite... we received nothing less than top notch customer service from Diana Rodriguez. Diana was very accommodating to all our questions and patience with our decision making process. We had a great time picking out all our new devices ... because of Diana! We feel confident that we made the right purchases for our family tonight and are looking forward to working with Diana and Sprint in the future. Thanks, Jerry & Jana Dzwonkiewicz
The service is great the tech is very knowledgeable.
I have purchased phones and upgraded my plan at
this location. The staff is extremely helpful and we re great at finding me the best deal for what we needed. Christy was very nice and patient with us. She explained our plan, price, and put the screen protectors on. Miguel has also helped us before and was very informative. I only go there if I have questions.
I had the best experience they are very pleasant people great customer service very friendly and will continue to come here for all our business moving forward
Most of my photos were lost when upgrading... I went in and upgraded my iPhone to the newest one and I was told if I wanted to transfer my photos to the new phone I would have to buy more iCloud storage, I purchased the iCloud storage but when I checked my photos on the new phone there was a large sum a photos not backed up. Make sure that you triple check everything you back up on your phone before you transfer because one of the employees made a mistake and I m now getting the backlash for it.
Excellent service! Christy and employees are always helpful and very knowledgeable in their products.
Most definitely a fraud. Stay away from this place, I never write reviews. We paid off our phones completely after 18 months and we re contracted saying that we own our phones after they re paid off. Now having our phone bills doubled, they said the reasoning is that we need to pay an extra $200 to own our phones even after the contracted pricing? Oh come on, we re not stupid, said they can t do anything about it until they ve received the $200 per phone. Once again don t shop here, the morbidly fat sales manager was rude and was zero help and lied straight to our faces even considering he was the ones that sold us our phones. Don t shop at this scam of a place.
Love this store, they always go above and beyond to meet my phone and accessory needs.
Been a customer since 2007. I brought my phone in because it would not charge. The associate said it was a manufacturing error. When asked how much a new phone would cost he told me $172. I got my new phone and then the associate told me my bill would increase because I was leasing an upgraded phone. I asked him what the $172 was for and he said for returning the old phone before the lease was up. I asked if the had the same model as the phone I was returning. Without even checking he said no. I called the manager to discuss the what I felt was a deceptive practice and perhaps waive the $172. Through our conversation she provided no help and informed they did have the older version of my phone and made. This company treats new customers better than loyal customers. I will be leaving soon.
I am so glad we switched phone providers to sprint! We have received terrific service and never have any problems that Christy hasn t been able to quickly solve. I am not technology literate and she has patiently walked me through any issues I create! Highly recommend both the store and Christy!
Love this location! Employees are wonderful... especially Christy!
They re are always so sweet in there and help me find everything I need while still in my budget. No matter if it s a broken device or needing something new they always have it or make sure it gets there for me without fail! Wouldn t go anywhere else. Period.
I m terrible with my phone and always have tons of questions and am always breaking something. They always take their time to help me fix my issues and make sure I m completely taken care of before heading out unlike other places I ve been.
Upon my recent visit to the Sprint Store at 2117 S. Rt 59 in Plainfield, Illinois, Air 1 Wireless I had a few questions about the memory or space I no longer had on my I phone 7. The time and the patience that Diana Rodriguez gave me was above and beyond what I had expected. I now know more about my phone thanks to her and I have plenty of memory as well. Thank you Diana!! You are an exceptional employee.
Extremely helpful in getting signed up for sprint and transfer of phones. Helped us figure out the best deal that applied to us . The only thing was that they forgot to call me back with information I had requested. But I would still recommend this store and the girls are very helpful!
Love coming to this store, been coming for years !! Everyone is so helpful and nice !!! They help you find everything you need for your device and install the screen protectors for you which not all stores do now-a-days !!!!! Location is pretty good too , lots around !!
Miguel one of the sales consultants and Don helped my family to fix the problems that we had with our phones. If you go in i would consider asking for them they were great help, friendly and they helped us get as much as we could.
Air 1 Wireless made the switch from AT&T seamless.
They worked very hard to not only beat our previous rate but give us more for our money! (doubled our data) Kimmy and Michael are the Best!
The service is great here although you wait forever for it. That's why they only got a four star.
Good experience service are excellent the employees was very nice they all answered what we asked them I will definitely recommend this store to all. Just bought my iPhone watch and Samsung gear watch last night.
Use to love this place when the manager Mike worked there. Went in to upgrade my phone and dealt with a female associate and female asst manager who did not explain the new plan correctly to us. And even messed up on setting up auto pay and other stuff. The guy we dealt with today was very apologetic and helpful but he couldn't do anything for us. What happened to all the commercials saying sprint is better and cheaper than the other. What a big fat lie. Air 1, train your staff to do better or maybe you trained them to scam people like they did us.
After being turned away by another location that said they just couldn't help me, the women at this location were kind, efficient, and knowledgeable. They got me on my way despite being very overwhelmed.
There wasn't a wait when I got there. Go see Diana She is great. She answered all my questions and helped me with my accessories.
It was amazing help, Diana help us in the all process to do the update of my phone.i will recommend her
The staff is really patient and knowledgeable! Wouldn t go anywhere else
Excellent service! Helped us with every question we had. Will continue to do our business at this location!
