We bring our Subaru's here for oil changes, recall...

We bring our Subaru's here for oil changes, recalls, and maintenance. Been happy with this location overall.
We've had some miscommunications though. One time we were there for a recall by appointment, we were supposed to have a loaner car while the car was being worked on (3hours). The day of the appointment they didn't have a car loaner, said they never reserved one, so my husband had to wait the 3hours.
Another time we went in for a free alignment check, they went ahead and performed the alignment without letting us know the results, it explains the long wait. We went to ask about our car and they told my husband it was ready. I was told an alignment needed to be done, and we had to pay the $100. Usually they come and find you or something, even when they have been super busy. but this was skipped completely. Mostly just communication issues, otherwise they've treated us great and never had any issues with their work.
Thanks for working on and fixing our Subaru's!