Update 9/9/2020

Update 9/9/2020
I went back to Mike's July 31st, 2020 to trade in my 2018 Camry for a brand new one. I received an email stating they wanted the trade and would put me in a new vehicle for "around the same payment or less". Being I had already put 51k miles on the Camry and the sensors were out of warranty I figured, "why not".

Gus was not the Finance guy like 2 years ago but the gentleman there now (sorry don't know name) I don't have any complaints or notable comments to add.

My sales guy Dwayne Willex was nice but things were unorganized. I had already had my credit ran to have all the financials worked out BEFORE I got there. I had an appointment and was still there for 4 hours because Dwayne had other customers at the same time, some of which just showed up without notice. I think I should have been a priority being I had an appointment. The only other issue I had with Dwayne was that he was supposed to get back to me about lights under the car my 2018 came with that the 2020 didn't, he mentioned they can put them on, and he was supposed to get me a quote. I never had back from him. Those were the only two things I was annoyed about with Dwayne. Otherwise he did converse with me while I waited, he brought me a cold bottle of water to drink, he even went back through my traded Camry and saw I left some items in it and got them for me. I'm just going to be honest in my review.

Now the real reason for this review update. Saturday night I was driving down a rural road and my front tire went flat. I dinged the roadside assistance button in the car (called the SOS button). The roadside guy who came out told me that being my car was new the tires were probably still under warranty. Which I was never told about but also I never had a flat tire either. The thought of an unexpected $250 tire was stressful to say the least and it was a Holiday weekend so no answers were given until Tuesday morning when it was confirmed they will replace the tire at no cost to me. This made me STUPID amounts of happy!! But being I had the car for only a month and there was defect in the tire, it is kinda what they should have done anyway for me as a repeat Customer or even first time Customer. The real pat on the back came when they did not have my particular tire in stock. I had that stupid donut spare on my car for 3 days already and it was anxiety nation while having to drive on it being the car sounded and looked trashy with it. I didn't feel safe with it either. So I was told they could order the tire and have it the next day. I explained that meant I had to drive home from work, take my son to the daycare in the morning, drive to work, drive back to daycare after work and drive all the way to Hickory (30 miles) on the spare that I have had on for 3 days already that says "not to be used for more than 75 miles or over 50mph". I then asked if they could take a tire from one the other Camry's on the lot to put on mine so I didn't have to wait. Chelsea in Service said in her time there that never happened. I asked Chelsea, "fair enough, but has anyone ever asked" to which she did not know. Chelsea put me on a brief hold and spoke to the General Manager (Do not know the name again-but what a SUPER GREAT GUY) and that's exactly what they did. That deserves all the Oooohs and ahhhhhhhhhs because that shows how important a Customer is to Mike's Toyota even AFTER a sale. I have heard people say they had a bad experience at Mike's but I tell them my experience, truthfully if there is a bad experience to have, I usually do, but Mike's Toyota is just the greatest place to buy your vehicle from and I will continue to have them be my and my loved ones choice to buy a vehicle. Signed one very happy, grateful Customer since February 14th, 2018.