Midtown Honda Reviews

Top quality service! I have been to other Honda Service Centres but these guys go above and beyond.

I have never experienced such bad service from a dealership before like Midtown Honda. People are not skilled and lacking the expertise a dealership should have.

I visited this dealership with a friend of mine who was interested in a Honda Civic.

Fortunately we met Peter! The guy knows his stuff and will go above and beyond to make sure that you get the best deal and are completed satisfied with the purchase.

If you are in the market for a used car - their lot is diverse with many different types of cars and good deals. I highly recommend visiting this dealership and heading straight to Peter Z!

I leased my third car from Maria Hashemi and Margarita Vega. I leased this vehicle because of the comfortability from my previous purchases from these two ladies. I would definitely recommend them to my family and friends!

I came to Midtown Honda to fix my sunroof, a part fell off and it cannot close. On the first visit, they said they needed to order the parts in order to fix it. They called two weeks later saying the parts were available and booked my appointment on a Saturday. On the Saturday I showed up and they told me they couldn't fix it because it would take too long and they didn't have enough people to do the job so they booked my appointment for today, the following Monday. I came in today and they tell me the parts didn't arrive yet.

I am deeply upset and annoyed about how much time Midtown Honda has wasted of mine. You guys need to streamline better communication within your own team and stop wasting my time, making me drive back and forth for nothing.

I always go here for my car maintenance and they do the job beyond my expectation. Excellent service In return I will give my time to give them 5 star (highly recommended). Cheers!!

Please avoid here if you are only getting your car service done. They always tell you that your car is with many different type of issues and/or some parts need to be checked when it s absolutely unnecessary. I sent my car in a few days ago for regular service, and they called me after and said a few serious issues were realized. I m not a car person so I believed them and spent over $700 to get all the service done. After I showed my test/inspection report to a friend who is a college vehicle inspection program instructor, he said most of the inspection that Midtown Honda recommenced were very un necessary, and I could have saved at least $400 from the unneeded service. No more Midtown Honda!

Guys, you are amazing, I have great experience and perfect customer service by NED CALIJA I spend half hour talking with that guy and from now on you are my FAVORITE! !!!!!

My car had some issues and the service manager was very kind and patient and helped me with no charge
Thank you Mr. Lopez

Drove from Burlington to purchase a great used vehicle from Midtown Honda. They were so competitive in their pricing and offered a really fair price for my trade in. Mark and Ned were awesome and I d travel from Burlington to buy from them again! Couldn t have been a better experience!

Sam one of the best sales associate I came across he helped me and showed me good options for the car.

Had such a good experience here! Mike M is the best!! I was in a really sticky situation and he did his best to help me out as much as he could! Best ever!! I highly suggest everyone to go and see him if you re looking for a new car!

Had a good experience buying a used van at Midtown Honda. Roberts campochiaro was great and helpful.

I got my car service today and it was the first time I've been in this dealership. Check in was extremely slow but I could understand since the service guy was still in training and that my details has to be added in the system. I had shuttle service to work and my car was left in the dealership the whole day. I was expecting a call, since my number was asked several times, that the service went well and that my car is ready, like every other dealership I've been before, but nobody did. It was almost 4pm and still no phone call so I decided to follow up myself and also not to mention the fact that I don't even know if I am getting picked up or not. Only then I found out that my car is ready and I have to personally confirm that I need pick up despite the fact that I asked for shuttle to and from when I checked my car in this morning. When I got my car, it wasn't even washed despite the fact that Midtown Honda explicitly advertise in their website that they offer "Free Automated Wash with EVERY SERVICE". I just spent $350 on this dealership and I would expect that I will be complimented with something but I did not. This is absolutely the worst dealership I've ever been and I use to go to Sisley Honda which is not the greatest dealership as well and they are too far from my place but I would rather go back there instead of Midtown because at the end of the day, I felt that my car was taken care of and not that somebody just made $350 and did not even bother!

Outstanding service,very polite people.Mike A(poya) is the one that you want to talk as a adviser.Always cordial,enthusiastic, energetic,honest ,polite.Worth it to take your time and go there if you want to buy a car.Best service from all the staff.The owner should be proud having Mike A (poya) Alaghband there.

This place was great. Mike M was amazing, friendly and accommodating. We were a big crowd, and he managed to field all the questions coming his way. We got the car we wanted at a good price. Thanks Mike M.

I have purchased 6 cars from Midtown Honda over the years. I highly recommend this dealership because the sales department goes above and beyond what I expect a dealership to do. Daniel and Thomas who are part of the sales management team know how to take care of customers. They have been incredible and very accommodating. My salesperson who is also named Thomas has been very patient and helpful with every car sale of mine. The three of them make Midtown Honda what it is today. I also want to extend a thanks to Sandra who has also been very helpful as well. This is BY FAR the BEST Honda dealership in the GTA!

Tony and Maria what a marvelous customer service you provided us, when we walked into Honda showroom and left with our brand new car. Bravo to both of you.We sure to recommend our friends an family to your location. Bravo!!

Special thanks to Danny Meacci, a star in my eyes. I couldn t have asked for more from Roberto, the delivery was excellent.

Nikoo is a great help, and she's soooo nice! She helped with getting approved and I couldn't be more happy. Thanks to Roberto as well, great help. THANK YOUUU

As soon as I entered Midtown Honda with my daughter, Margarita a sales rep greeted me with such a warm and kind greet that I knew I could ask her questions without any hesitations. Her response was clear, thinking about our situation. She showed us several cars, answering our questions patiently. She was knowledgeable and very professional. If it wasn't for her customer service and help from her Managers, I wouldn't have closed this deal. Thank you, Margarita!! My daughter and I LOVE our new Civic!
I definitely recommend to see her if you're looking for a vehicle!

Thank you Midtown Honda for the excellent customer service,all the staffs are so friendly and approachable. To,Josh and Sam thanks for the amazing experience in purchasing our brand new Honda Civic car. I would highly recommend Midtown Honda to my other friends....

Super recommended excellent service from the agent Lincei Riveros. Super recommended. In 2 days he resolved my credit that even being new he could speed up all the procedures, look for it.

I purchased a car from Mid Town Honda, the people were friendly, helpful and were very knowledgeable. I highly recommend this business

This place sucks! They aren't honest at all. They'll lie to you about the cars they sell just to make a sale. Good luck calling in to speak to a service advisor. You will be on hold forever and they will hang up on you. There is no professionalism at this Honda location so I would look elsewhere.

Purchased my first vehicle from this dealership. I am very satisfied with the customer service provided by the staff, from sales to finance department to technical support. Special thanks to Joseph Kim (salesperson) who demonstrated excellent knowledge, care, and patience throughout the whole process.

I would like to extend my thanks to Rajanathan Inthiran of Midtown Honda. He took the time to help me find the right vehicle. He continuously sent me details regarding various vehicles that were on sale to see if there was anything that interested me. I really appreciate that he did not try to sell me something that did not suit my needs or wants (I was very picky regarding the type of vehicle that I was looking for ex. Low Kilometres, No Accidents, Ontario Car). I am really enjoying my 2012 Honda CRV EX that I got from Midtown Honda. It was a 2012 model with only 35,348km on it so it was hard to pass up. I would recommend anyone looking into a Honda to speak with Mr. Inthiran at Midtown Honda.

This is the worst car dealership. The service and sales department are not good. Staff have no manners how to deal with customers. They sale very bad car which only works for 1 or 2 months Then you can find problems in cars. I will never recommend this please to anyone.

Go see mike smith for service advisor and Make sure your car is serviced by their ace tech Joe Delapena

Had a great experience with Midtown Honda last week. Joseph Kim (Sales Consultant/Assistant Sales Manager) ensured impeccable customer service from start to finish in the process of purchasing/leasing a new vehicle. I found all of the staff to be incredibly professional, personable, courteous, safety-conscious (due to COVID-19), and it was clear to me that everyone at this dealership takes great pride in what they do. Sandra Cristina (Delivery Coordinator) communicated promptly and ensured smooth delivery. Roberto Campochiaro (Delivery Specialist) showed me my new vehicle and answered all my questions/concerns.
Maria Hashemi (Director of Financial Services) was very clear and concise. She ensured the process was quick and seamless. Joseph, Sandra, Roberto and Maria all deserve to be recognized for the great work that they do. I will happily make my service appointments here, although it is a bit of a drive for me from Hamilton. It is worth the extra time for me, thank you Midtown Honda!

I just wanted to share about my experience at the Midtown Honda Dealership. I dealt with Energy and Josh throughout the whole experience and at every point I felt extremely comfortable as they were completely transparent and professional. They went through everything thoroughly and this being my first car purchase I appreciated the patience and commitment to giving me the best service. I will look to recommend this dealership to all my friends and family specifically because of Energy and Josh.

I have a great experience here. Sales Danny is awesome and very helpful. Manager Alex is also great. I got a great deal of CRV from them. They really care of clients.

Very courteous, nice people to deal with. Sometimes they run behind schedule and you need to wait. You have to have an appointment.

Spectacular customer service. All of the service advisors are transparent and update you when the need arises.

Once upon a time, their service needed improvement. I ve been going to Midtown Honda for service for several years and for three cars, though, and not only has the service improved, it now always exceeds my expectations. Congratulations, MH!

Thankyou midtown honda .... Great customer service ,helped us alot to purchase our vechile without stress and was very helpful.

Thank you to Anthony and tony. Thank you to Josh and roberto as well. Great service.

The star is Roberto, a very helpful and patient guy, and he did an amazing job explaining all that I needed to know. The other star is Angelica who spent weeks working hard to match my requirements in price and features. Kudos to your great service.

Saturday August 22, 2020
My twin and I purchased 2020 Honda Civic Sport 2DR Coupe at Midtown Honda. 3400 Dufferin St, North York, ON M6A 2V1
They had great service and exquisite stuff! Even after the purchase they helped me with service issues and were fantastic.
I highly recommend this sales representative Thomas Tan worked very hard within my budget to find the most affordable deal that best suited and learn few things about the car.
And On the day we go pick the car, also thank you for the young kid Roberto who given a thorough rundown of the vehicle's latest features before we drive out.
Thank you for two great stuff friendly and also other staff who doing all paperwork within 10 days.
From Twin Tigers,
Brian H. and Bruce H.

Just an all round amazing Honda Dealership. Exceptionally good service and a really friendly group of representatives.

I recently picked up my Civic, and the car itself is fantastic. Everything that I need. However, it wouldn't have been possible without Margaritas help. From the moment we connected over email, she was professional and responded promptly. Every questions I had was answered and I had full confidence in doing business with her. Thank you!

I Loved the service and staff was very friendly especially Mike M and Pete T. I say it the best service I have received in a long time I would recommend these two guys to anyone very professional and respectful.

Just picked up our new 2017 Ford Explorer yesterday and I must say how impressed I was with my experience with Midtown Honda! From Alysha Gouveia's quick reply to my online inquiry. To the pressure free time Margarita Vega took to explain and go over everything. Even talking to Michael Young in the finance department was painless!
Just as I was about to drive away, Margarita Vega came out to greet me with a Manager (unfortunately i cant remember his name ) to thank me again for my business and wish me a safe drive home. it truly was a very nice touch and I left feeling like I was more than just a sale.
I drove from over a hour away and it was definitely worth it. I would highly recommend going to Midtown Honda to anyone.

Had to wait it's always busy. Forgot my wash again!

BIG thanks to Sam Ibodullo!! Very happy with my new car! Thank you to Roberto and Sam also, great sales team!!! #1 in Canada that's for sure

Thomas Tan was my sales advisor. Very welcoming, kind and attentive. The purchase experience was smooth.

Roberto Campichiaro walked me through the vehicle prior to picking up. Knowledgeable and thorough. Just what you d expect in terms of thorough walk through. The great thing is he never rushed neither.

Very Professional, friendly and great service with a smile.

After 10 years with the same car, it was time for me to get rid of it. I have always purchased new, but needed to look for used this time. As a woman, I worried that I would be taken advantage of. I had the pleasure of dealing with Margarita Vega. She answered every question I would have had, before I even asked it. She was knowledgeable, friendly and put me right at ease. I knew right away that I was in good hands.

If you are in the market to buy a car, Margarita is your girl! Thank you for a great experience! Oh.... and I LOVE my new (used) car!

Just bought a car from Midtown Honda!!Great experience! Amazing selection of cars! Very nice and helpful staff! Shout out to Mark and Ned for the great service!

I hadn't bought a new car for 16 years and was a little anxious when I arrived at Midtown Honda. How fortunate I was to meet Mike A(Poya) Alaghband. His warm friendliness soon put me at ease. He was patient, respectful and very knowledgeable. He went out of his way to answer my questions and gave me a great deal of his time. I cannot recommend Poya enough

I like everything that this dealership. Sami is great guy, thanks for the new car. Thanks to Roberto also. super happy !!!!!!!

2.0 star rating 6/2/2016
So far I'm happy with the car I got from there yesterday, but it's no thanks to the awful, stressful service I've received. They lie, cheat and deceive as much as they legally can get away with. I really wanted the used car I saw there so I went through with it, but it was a scarring experience that will make me dread shopping for cars ever again in my life. Worst experience I could have imagined. Double check EVERYTHING. They tried telling me financing was 2.99%. I asked whether that amount would change according to length of term or credit rating, a very clear question, they said a firm and very confident no. Later on, on the contract: 3.99%. And after discussion with the finance person, it DOES vary by length of term (can be 1.99 for 2 years) and it never was 2.99 on used cars. The salesperson knew that all along, they weren't new there. Varying rates by length of term was not a new thing by any stretch of the word and he lied when I asked the question.

Other cheap tricks here and there, like having a different salesperson come and ask for the key to the car they are selling you to put pressure on closing the deal as if someone else was also interested (I went on a Monday, the store was empty...). When confronted about this scheme, the salesperson said "OH haha yes we do that here but this time it's real I swear!" Admitting to using deception "in other cases" (yeah right) only made me wary of all the other deception I may not have caught on to, even to this day. Other examples include offering me a price of $16000 as I left the first time I visited, only to be told that they never meant it for real when I came back a 2nd time.

I threw out anything that had to do with the dealership to try and erase that bad memory, from keychains and stickers, etc. You better believe that I made sure my warranty was good in every Honda, and that I will never return there, ever. They told me yes, that it is good everywhere in North America, but then again who knows if that was a lie too... I've witnessed them being extremely rude to other people, and it made me feel that they were two-faced, deceitful, rude people I couldn't trust at all.

As a first time car buyer, it made me do 10 times the amount of homework that I should have. It took up so much of my time *SUCH A WASTE OF TIME*, it was stressful, I couldn't sleep well, and even today I am unsure whether I got swindled in the end. I trust that I did my homework right but who knows. Only time will tell.

****
As of today, 2 weeks past the original review and after the purchase, I got a text message from the salesperson saying "Thanks for the great review! Glad to see you are enjoying your car. Have a wonderful summer"
Obviously a sarcastic text given the 2 star review I had left.

I replied "Your text further validates my impression. You should just take that honest review and see how you caused this yourself instead of blaming me for it. I just wrote the truth of how I have felt. Deal with it."

To which he replied "lol".

That is the catty, unprofessional service you will get here, regardless of what their "SOCIAL MEDIA MANAGER" does, they're so inappropriate.

Sales people should NOT harrass customers on their own private cell phone numbers. I will not accept this and report it accordingly.

I inquired about Honda Civic Touring model at this location and my Experience was unbelievable . i never had such a fantastic experience before in my life with salesman. Alex Chu is really a knowledgeable guy in there. he really went a head and made sure he covered anything or everything i could ask for about the car. i dropped my plan though to buy a car but he really left a very good impression on customer. highly recommended. really wished to write a review about his service. great job.

It was a very good experience getting my car from Midtown Honda, i got my first HONDA CR-V thanks to Spencer sales men, who advice me about the Honda cars. thank you so much for your help.
Also i wan to mention Roberto Campochiaro, for all his knowledge in how all the electronic works, it was great help to get to know better how the car works and know all the features that come with, he was great and patience thank you

I came in to look for a car on Feb 8th and was greeted by Rob Taylor. Rob was courteous and understood our needs well. He spent a full hour and took us for a test drive and encouraged us to test it out completely...this made it comfortable for me to drive. I really appreciated the service provided to my brother and I. Unfortunately, I didn't buy my car from Midtown Honda and the only reason for that was the colour of the car, which was silver (I found a grey one with lower mileage). If Midtown Honda had the colour I was looking for, I would have gotten my car from there. I would DEFINITELY recommend Paul as a sales rep to other cusomters. He followed up soon after our appointment and a cutomers sales rep, Trica also called to check on my experience with Midtown Honda. I would highly recommend this location and the above mentioned Honda representatives - you definitely get your time and money's worth!

Big thanks to Sami, Robert and Maria. Very great people and service.

Me and my wife purchased a vehicle at this location and had a great experience. Margarita was very good in answering all of our questions and helped us to get a good deal. Overall, we are very happy with our decision and with the attention we received at Midtown Honda.

The service was good ,they could not finish working on my car so they provided me a car for a day my car was under service .

Sam was really knowledgeable and really helpful with all my questions. He also gave me a good deal with my brand new car which saved me from a 7.03% interest rate on a car from Richmond Hill Honda.

I recently purchased a 2015 Honda Civic EX at Midtown Honda. Overall, I had an excellent experience, which was really made possible through my sales associate, Eli Green. Eli employed a no-pressure approach, was knowledgeable about the different features in different models and trims, and was very pleasant to deal with. I have no hesitation recommending Midtown Honda to others considering purchasing a new Honda vehicle.

Rob Taylor is the most incredible guy ever!
Brought home my beauty and couldn't stop staring at her..... all thanks to the amazing team. Rob went all out of his way to make this possible. Love love love love my car!
I must commend everyone at midtown for a remarkable job.

Yaaayyy!!!! In love with this beauty! Thanks Rob!

Excellent service, friendly environment, great quality of work. Thank you Very much Mike for your help! We greatly appreciate your high level of professionalism and kindness!
Midtown Honda and their staff make an effort to be a family-friendly business that puts people first. We would certainly purchase another vehicle from this location!
Special Thank you and Would definitely recommend Mike to anyone looking to purchase a Vehicle.

We bought a used civic coupe online from Daniel. He was exceptionally professional and helpful. I would recommend going to see him.
It was a flawless transaction and the car is amazing. Thanks again Daniel

Everyone at Honda was more then helpful. They offered me options to best suit my needs, and didn't use pressure tactics. Lots of follow ups to ensure everything went well. Salesperson Mike did a great job being relateable and helpful. Many thanks.

My wife and I just bought a pre-owned 2017 Mazda CX5.
Our salesperson Danny, and Business manager Josh were both very friendly helping us smoothly navigate through the process.

We we're extremely impressed with Dennis from
the service department as well. Shortly after we got the vehicle, we ended up developing an issue with the battery.

When we saw Dennis at the dealership he was fantastic. He took charge and knew exactly what to do. A job that could have taken 2 hours was done in 30 minutes.
The CX5 works great!

Thank you Midtown Honda!
Joe and Bek.

Great dealership for new and used vehicle! Amazing service!

My delivery specialist Marco explained everything to me very well.

Worst customer service, zero transparency on presenting the offers and big headed sales staff

Great work by Magarita Vega, she handled my used car purchase with the same care and attention as though it was a new car purchase. very friendly and personable, I recommend Midtown and Thanks again Margarita!! Julien

Just had a great experience at Midtown Honda. I brought in my CRV for an oil change and the tech person was honest and professional and said that I didn't need one yet! I know this sounds like it may be obvious but, in my experience, there are many places that would be more than happy to just take my money and do an oil change even if it wasn't necessary. Way to go Midtown Honda! Thanks for being honest!!

Joseph is rude and has no people skills. I wouldn t recommend going to this dealer they just waste your time.

Went in for test drive. Enjoyed my initial experience. Car was everything i expected, but the sales person was too pushy evasive and negotiations were very one sided. Midtown Honda may have changed locations but their sales tactics are as brutal as ever.

Changed my brakes with midtown honda the previous year and less than 1 year later my brakes started to shake uncontrollably. When i went in to the service department Michael Smith took on my problem and was just completely rude and disinterested in my struggle. Kept telling me that i have to pay full price for new brakes and that there was nothing he could do for me. He also kept telling me to go somewhere else and wanted me to leave if i was not going to get any repairs done. the best part is he told me brakes are suppose to last 20,000-30,000 km i laughed in his face. The service department is completely corrupt. They only give good service when you are spending thousands on a new vehicle. I expected brakes from honda to last way longer than 1 year. Their service department has no idea what they are doing. They have no problem putting defective parts on your car.

The advisor was very helpful and service was very quick

Perfectly organised teamwork, hustle free deal and fast delivery thanks to Joseph "The Legend" ;)

I have more than 1 Honda and i got them both from midtown. Sitting down with the sales team is very helpful and they are nice people. My MAIN concern is the service there. No matter what i bring my car in for, it's always going to be a 2 hour wait! and this is when i book an appointment 3 weeks in advance. Even just a plain oil change takes over 1 and half hours. It's extremely disappointing. I dread having to change my winter tires to my regular tires and vice versa. I've gone to places who will do an oil change in 10 min!? And to change tires shouldn't take over 2 hours. The other day my TPMS (tire pressure monitoring system light came on)- and this is 1 week after i changed my tires (and this happens every time i change my tires. i end up having to go back a week later for them to get it right the 2nd time around), and i called in to which they said it would take an hour to reset the light. That doesn't sound normal to me. why does midtown take so long for anything and everything to get done? No such thing as a quick fix. If a light goes on in your car, take the day off from work cuz you'll just be siting in waiting room the whole day.

Very bad car service. Their car wash station is out of service since 3 years. Every time they have different excuses.

Not helpful. Tried to automatically up charge me. I had great service at a different dealership before.