Midtown Honda Reviews

I came to Honda to buy a car and Roberto had helped me many times for many visits. Very nice young man

Just purchased a vehicle from Midtown Honda. Mike M. was an absolute pleasure to deal with. Very outgoing, friendly and easy to get straight answers from. Had good recommendations, and never pushed for more expensive alternatives on us. We ended up with the right vehicle at the right price for our needs. Couldn't be happier. All staff we came in contact with were polite and accommodating. Will not hesitate to shop here again when the need arises.

Purchased my vehicle from this dealership just over a month ago, the vehicle was more than I could ever imagine.. thanks again for the amazing deal and free winter tires :) will definitely be bringing my civic back here for service.

Came last week to see Energy, honestly such an amazing guy. He s so knowledgeable and helpful, and easy to talk to. I honestly mean that. I have never had a better experience in customer service. Thank you Energy! Also, thank you to Paulyne and Roberto, cool young group to talk to and work with.

Awesome customer service at the service department!
Neda is friendly, fun, and gets the job done asap. She deserves acknowledgement :)
Thank you for a positively different experience from other Honda dealerships!

I want to thank the staff I dealt with in leasing my new car
Nikko,Maria,Sandra and other guys dealt professionally with me
I m so satisfied of the service I received from them

They are intertaining a
Friendly people

Pleasant experience from Paulyne, to Roberto, and to Mohammed! Roberto was extremely patient and professional with my car that he was showing me. Mohammed was great to speak to and provided answers to all my questions, leaving no discrepancy.

5 stars all the way!

I really love going to midtown Honda, the people r so kind, and happy, I always get service, and that makes me happy

I took my car for service to midtown Honda for the first time and I absolutely loved it!
My service advisor, Chamith, was really helpful and knowledgeable and even other advisors, Konrad, Sean and Mike went above and beyond to help me!
Cashiers and drivers were super friendly too!
Overall, I had a very pleasant experience at this dealership and I recommend it to everyone!

Terrible with handling adminstrative tasks. Issuing of cheques are not accomplished on time.

I had given at the time a great review only to now say that for the after service and delivery of the vehicle, it would be less than a 1 star. Buyer beware that the after service is non existent and make sure you check that all was done properly when you pick up your vehicle.

Got a great deal at this place. Please ask for Mike A at this location and surely he will be able you give you the best deal in the city. 5 stars!!

All I was looking for was Acura MDX, All I got was legal papers to sign for conducting a test drive (who does that now days) and poor salesman skill!! Very very Unprofessional!

The service at Midtown Honda is exceptional. Like walking on water and communicating to God. They meet all your needs, very accommodating and friendly. Roberto, Mike A, and Mike S are great!

I've been a customer for many years and in general, I have been happy with my experience at Midtown.

That said, the last time I was there (over one month ago) I had some concerns about some COVID related safety concerns and took the time to write a constructive, respectful letter to management. They did not respond. I am disappointed that they chose to ignore me.

I drove into midtown Honda yesterday with a flat tire. I had never been there before and I had no appointment. They were extremely busy and to get the tire completely fixed I'd need to leave the car. Unfortunately I had my son, God son, husband and I'm five months pregnant so completely impossible. They immediately tried to get us back on the road with our spare. It was not easy our lock was seized and gave them a difficult time. They went above and beyond for us and I drive a Hyundai. I've never considered a Honda before but now when we're looking I'll be sure to return to Midtown. I've never seen a service department work so hard and not charge us a single penny. Thank you very much for getting my family back on the road. We really appreciate it.

Bad sales rep unfortunately, wouldn't help with pricing... Insisted on "check online for prices", wouldn't even bother helping my father who was interested in pricing a car out... Can't see ourselves going back ever to this location

Buying a car can be intimidating as there are so many options and if you don't know anything about cars, the challenge is even greater...I can't thank Peter Themelkos and Mike Makris for making this process seamless from beginning to end...they were so accommodating and understanding with my wants and needs and not once did I feel pressured to "buy a car."....they answered all my questions with sincerity and made me feel comfortable in asking all my "crazy" questions....the two of them communicate very well which is important to see as a customer...the banter between them and the rest of the staff was fun to watch as you can tell they are a close knit group...Thank you again Midtown Honda for making my 50th Birthday an amazing one!!!

Had a great experience purchasing my first new Honda HRV Touring edition. Lincei was my sales rep and was very nice and made the process super easy and stress free!! Would definitely recommend Midtown Honda to friends and family.

Maria Hashemi - buyer beware. Maria sold me $4250.00 in extra's which I did not want or need however, she informed me if I did not purchase the extras... I would not qualify for financing. Being a Filipino mother of 3, I put my trust in her and was taken advantage of. I worked very hard to save to purchase my first car and I could have used the money for extras on other pressing issues. If you're thinking of purchasing a vehicle from Maria Hashemi, think twice!

Very poor communication and customer service. We made an offer on a vehicle last Tuesday and were told we would hear back from someone on our financing application in 24-48 hours... it is now the following Tuesday and we have received no updates from anyone, when we try to call the receptionist won t put us through to anyone in the finance department (she keeps saying they will call when they have an update). Yesterday I sent the General Manager and Finance Director sharing my concerns and asking for an update, and still no one had contacted me! At this point we have no idea what s going on... did they forget our application? Did they write down the wrong telephone number? Who knows! Terrible!

Have a very good experience with Mike M. He is very friendly and helpful!

I had an accident and my auto insurance suggested this location to fix the rear bumper. Every time that the Collision Centre fixed an issue They created a new problem. I visited them 3-4 times until they fix all the issue. It took almost 40-45 days to fix a simple bumper issue.

It is such a pleasure to do business with Midtown Honda. They are always eager to point out how I can save money, and their sales and financial people are quick off the mark and personable. Yes, of course, all five stars. I buy a new car every other year, and I cannot imagine shopping anyplace else.

Dr Edward Shorter

Wow what can I say my experience was amazing the sales staff and the management team went out of their way to look after me as a female I don t know much about cars but they really looked after me and the deal was amazing I shopped around several Honda stores and I found that midtown Honda was the best in the Toronto GTA or in the country for that matter very satisfied no one can touch their price thanks guys I ll be back for sure # customer for life

Visited this dealership to inquire about a honda civic, unfortunately i did not purchase one but the service from my sales rep was fantastic and will definitely come back to purchase a vehicle in the future

If you have car problems then this is the place to ho to.!!! This staff is very knowledgeable and outrates all other dealerships!! Best car dealership!!

One of the best dealership experiences I ve had, Joseph at Midtown Honda was very helpful in securing me a car as soon as possible and also provided me with all the information to help make the decision process as easy as possible. He stayed in contact throughout out the entire process and kept me up to date. Definitely recommend going to Midtown Honda!

Very good service! Negotiations were hassle free and Thomas was very helpful!

Really bad customer service. Needs to improve on that.

Unprofessional staff and low quality high price
Highly recommend other mechanic shops

Someone put a big dent/scratch in the passenger side doors and rear wheel trim of my brand new 2017 CRV just 2 months after I drove it off the lot. Midtown Honda made may car look like new again and they worked well with my insurance company. Can't ask for more than that.

Nice shop. I got a great car! Thanks for this Honda shop and the great sales Kent!

Had an amazing experience buying my used vehicle from here. Staff was beyond helpful. They went far beyond what was expected. Peter Zheng helped me every step of the way with outstanding understanding and personal care. I'd highly recommend anyone to come check out this stunning dealership! Would give 10 stars if possible!

Me and my husband had the pleasure of purchasing a pre owned Honda Odyssey with Margarita Vega. Margarita is super sweet and made sure we felt confident in our purchase. She took her time and explained everything about the vehicle. She helped watch my 2 year old toddler while we sat with the business manager Josh who was also very helpful. I would recommend Margarita Vega to friends and family. Expect nothing but GREAT CUSTOMER SERVICE, AN UNBEATABLE PRICE AND A GREAT QUALTY VEHICLE from Midtown Honda Thank You !!

Great job Spencer and Robert and Josh. Top notch service from you guys

Great customer service., assisted right away and got us a great sales person.
Did not feel pressured into purchasing even after I was quoted and shown what my payments were going to be. Very confident they offered the best deal that they will allow you to sleep over it before signing any papers.

very nice people running the business, my husband was extremely happy with his car and the way the services he got from this dealer .

Well run service Department
One small suggestion would be to have someone provide a detail verbal overview of the work performed and a quick everything is A OK or things that maybe will need attention in the near future

My experience with Midtown Honda is excellent. I have leased two cars with this dealership and have received only excellent service.

They charged me $61 for pulling out a little nail from one tire and mend the tiny hole afterwards

Valeri and Roberto are great people, had a great experience

False advertising, what they tell you over the phone is completely different once you get there, even when I told the manager nothing happens

Been going to midtown honda for my regular service for almost 2 years but I don't know if I am ever going back. Service B123 came up. I changed out the air filters to the cabin and engine myself. Went in, told them not to replace my filters. When picking up my car, the rep said they looked at my filters and they need to be replaced. I had just changed them 2 days earlier. My wife was with me when picking up the car, knows I had changed out the filters and asked me not to make a scene. So we paid and left.
Now everything they have ever said to me is suspect.
I've waited on doing this review to see if my feelings would change, and they haven't.

Caveat emptor

I have been going to Midtown Honda for more than 20 years and have been very happy with the service the service manager Vince, Service advisor Elizabeth Arruda, and Joe my service technician has provided. Vince, Liz, and Joe has been providing me with service for 20 plus years.

I was able to have my appointment a day earlier than planned and my car was ready in less time than I was originally quoted.

Purchased a new CR-V today, without a doubt the best experience I ve had at a dealership. Specifically, Peter Themelkos & Michael Makris walked me through the process and offered the best deal out there. No other dealership could compete. Most importantly they were honest and upfront, no hidden costs or sales tactics involved. Midtown Honda provides great customer service, along with friendly & knowledgeable staff. I highly recommend it s worth the visit!

Sales guy was very pushy and rude with us, When i got the car, the car was dirty with stains on the doors, wrappers under the seats. it looked like they just did a quick vaccum and that was all. As well the one tire light came on due to a leak in the tire, light came on as soon as i got home. Would never buy a car from these guys again.

Very happy with this dealership. Danny Meacci in leasing sales has been a pleasure to deal with over the years, together with Daniel da Silva. In Service, get excellent service from Konrad Fernandez. He really understands what it means to be a customer, and knows his Hondas!. Delighted to have him as my Service Advisor. Andrew Lawrence makes his presence known on the floor with Service customers and is always very helpful as well. Margaret Lemelin in Admin. has always been very kind. Thank you Midtown Honda!

KM
@hawkmoon369
#midtownhonda
@midtownhonda
#danieldasilva #generalsalesmanager #megan when you have an appointment to buy a vehicle, drive 3 hrs to find out they sold it to their mechanic not even an hour before you arrived. That is HORRIBLE customer service
Beware midtown Honda on dufferin

In reply
Midtown Honda I have notified Honda Canada twitter Facebook and will be reaching out to the owners of this dealer as well. I was ushered into an office where the employee had just walked in and had no idea why I was there and although he agreed it was shady he couldn t help either. Worst. Experience. Ever.

Seldom have I been treated so poorly. Will not be back.

Just purchased a new 2020 HRV and it was a very uneven experience. Joseph is good salesman, perhaps too good given the fact that he got us to buy a car that he didn't even have in stock and then had to go search for. We wished we had known that before we paid the deposit, but, like i said, he's a good salesmen. Also, to his credit, Joseph understood our urgency in needing the new vehicle in a timely manner and we were able to arrange for pick up within 48hrs of the deposit being paid. So the viewing/test driving/deposit side of the experience was generally fine. Getting the car was when the fun really began. After waiting a solid 25 minutes beyond our appointment time to see the car we were told that we could see the finance person for final payments first in order to speed up the process. We sat down, reviewed the original agreement and took note of the "new car" delivery items such as the car being delivered to us with 90KM or less. We asked the finance person to verify that point and he confirmed it with us so we signed and then waited to be brought to the car. Another 20 minutes passed before the salespeople realized that they had never informed a delivery specialist that we were ready. Kevin eventually came and got us and showed us the car. During our inspection of the car we noted that although we had negotiated for the inclusion of hard interior mats for the car this apparently excluded the mat for the trunk, and the odometer showed 107KM as opposed to the 90 on the agreement. Totally understanding that the amount of 17km may appear petty but why did they not amend the agreement they had me sign 20 minutes prior or make note of it during that session? I mentioned the mats to Kevin who said that the agreement didn't list "trunk mats" so I replied to him that the agreement also stated less than 90KM to which he replied "talk to legal" while literally running away to go back inside through a side door. For real! This was like out of a cartoon. It was hilarious, but also c'mon Kevin, if you're gonna say something like that then say it with some meat behind it. I went back in through the front door of the building to speak with a manager regarding the mats and the odometer (again, it's 17km, not a make or break thing but honesty really goes a long way especially when you're spending a big chunk of money like you do on a car). The manager I spoke with (whom I have forgotten the name of unfortunately) agreed to get mats for the trunk perhaps because he saw my point that I said car mats during the negotiation and they tried to play semantics with what's what or maybe it was just to shut me up and get me out of there. Either way, at the end of this we were introduced to another delivery specialist named Roberto and this young man was INCREDIBLE. Roberto is the star of the show over at Midtown Honda. He understands customer service, he is knowledgeable about the vehicles, and he hasn't picked up any of the bad habits that some of the more "seasoned" employees demonstrated. He listened, he provided unique insights on the vehicle, and he really made a warm impression on what had been a rather cold experience up until that point while picking up the car.

I leased a 2016 Odyssey here and just got the new 2020 Odyssey last week. Danny, Alex and Yeraldin have been amazing, making the process quite smooth and efficient. Strong recommend!

I would like to thank everybody involved on me getting my first car. From the salesperson to the homie showing me my car. Your services were above and beyond and made sure that I get the car I wanted. Especially Margarita thank you for your help and everything you've done to make it happen even though I can only rate 5 stars I would like to give you 10 stars. Anybody reading this review make sure you speak to Margarita her service and professionalism are top notch and you won't be disappointed. Thank you once again to midtown Honda I'm really happy of my brand new used car

We recently bought our Honda Civic 2018 from here, and it was a great experience overall. Mr. Thomas Tan was our salesperson and we were extremely pleased with the customer service. He was attentive to our needs and budget, and prompt with his responses.
I will definitely recommend midtown location to our family, friends, and anyone out there who's looking to get a car with quality service.

I WENT TO DO AN AIRBAG RECALL, AND I WAS VERY IMPRESSED WITH THE SERVICE, EVERYONE WAS NICE AND VERY PROFESSIONAL , I WOULD RECOMMEND THEM TO ANYONE LOOKING FOR GOOD SERVICE.

My husband and I just purchased a preowned Honda Ridgeline. From start to finish we were really impressed with our salesperson Valerie Semenov he was exceptionally knowledgable with the product and answered all our questions to our satisfaction. The whole process was very smooth we were called by Sandra Cristina asking us when we would like to pick up our new vehicle she was very helpful with helping us contact our insurance company and get all the proper documents required to help our pick up go as planned. She even helped us to arrange to get a some accessories we forgot to purchase when we doing the sale. She put us in contact with a very helpful staff member named JJ who help arrange ordering the parts and introduced us to Liz to make an appointment to put them on our vehicle. We were really surprised with how friendly everyone we dealt with was! I would recommend this dealership to all my family and friends ! We are so happy with our vehicle we purchased from Midtown Honda they are 5 star all the way!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Would give them way more stars if we could !!!!!

My wife and I purchased our first car together from Midtown Honda this past summer. Six months later, it has been an excellent investment and is serving us well (though not many would doubt Honda's overall quality).

More importantly, our experience with the dealership was very positive. When we arrived we were greeted with smiles (and coffee) and the staff was very helpful throughout the negotiation process for the car. They were open and honest with us, as well as patient in working through a deal that worked for both sides. They provided us with a number of options, both new and used, under a variety of payment schemes - without ever given us a hardline approach or pressuring us to make a decision. Since most dealerships offer similar prices, the experience of negotiation was crucial to our final decision; it tells us we went with a dealership that will look out for us in the future. My only gripe was their tendency to pitch "add-ons" (some very important, such as rust protection) for the car at the tail end of the process instead of discussing this up front, but I doubt this is uncommon.

Our new car was waiting for us within a week of our first visit and test drive.

Overall, it was a fine experience and I highly recommended the dealership.

Long over due review, but this location has very helpful staff, and are very accommodating. I went in to service my Honda Civic pregnant and with my two young children. They had toys inside to keep my children entertained as well as refreshments while we waited. The wait wasn't too bad as it needed to be diagnosed then fixed, so I was happy about that. I give Sean two thumbs up for his exceptional service and professionalism. Thank you!

Konrad takes amazing care of me every time I need servicing. Hats off to this legend.

Great service, i've been bringing my Accord in here for years after bouncing around from a few service centers and this is my favorite one by a mile. The staff is nice and the service is quick, efficient and well priced.

Our experience with Midtown Honda was 100% positive. From the start, one of their employees, Eli Green (highly recommend him), assisted us and made helpful suggestions, in a no pressure environment. He was knowledgeable, helpful, and patient. He really made the whole experience easy and quick, from start to finish.

Midtown Honda itself is a beautiful dealership, with cars in great condition. We would definitely come here again to purchase our next vehicle and suggest that you do too!

In the parts and service department perfect service came in for a recall notice was attended by Jennifer, Vincent and Andrew got an excellent service was treated with respect and got helped out with everything I needed.

I usually receive good service at Midtown Honda, not today unfortunately. I went in for an oil change/ snow tires installation. A car wash is included with the oil change. I asked I'd extra attention during the car wash be paid to the rims as they were soiled.
Oil changed, car was parked, then another service person drove it off for the wash.
40 minutes later I inquired about my vehicle. They could not find it, nor my keys or the person who washed the vehicle. I rarely go off on these circumstances... twenty minutes later they found my keys! At this point I was late for work and to boot the rims were still covered in dirt. I was offered to have the rims power washed. I was not impressed. I rarely write bad reviews, situations happen, but I feel the ball was dropped, there was no need to extend my wait time by an hour when the car was ready (except for the soiled wheels) and waiting for me. First time disappointed.

Great service. They even washed my car and topped my fluids at no charge. You guys rock!

The manager welcomed us warmly when we walked in. We purchased a Honda CRV touring 2019 on this location recently. We had a very great and straight forward deal with our superb salesperson Sam. We were very satisfied with their excellent customer service.

I just purchased a brand new vehicle and I am so pleased! Yeraldin was extremely kind, attentive and most informative car salesperson I ve ever dealt with. Josh was also very friendly and sociable and made the financing process very simple and straightforward. When I came to pick up my car Roberto was really helpful in explaining all the features of my new car and made me feel a lot more comfortable as I say goodbye to my 2017 civic :( Overall a very pleasant experience and I ll definitely continue coming here for my servicing.

Only recommended for oil changes. Their prices are top of the roof and would give you an estimate which is atleast double the price than other regular workshops.

Disappointed in service. Very slow and unprofessional staff. Recommend Castle Honda.

Customer Service here is a joke. Came in here with my coworker on my lunch break to look at the Civic and Accord, as I was looking to purchase a car asap. I requested to speak to a sales person, as I wanted to know the difference between the models, pricing and also wanted to test drive it. The sales associate did not seem impressed when we were walking to his office. We got into his office and he started taking all my information down and asked which car we wanted to test drive. We asked what the difference was between two of the models and he told me "All the specifications are on the website". I was a bit shocked when he said that... As a sales associate, your job is to provide information to your customer and help them. Then it all went downhill from here. He then asked "Are you test driving it because you want to buy it or because you just want to see how it feels?". Does anyone see what's wrong with that? Obviously I need to know how the car feels before I purchase it... Last time I checked, cars weren't a "buy it and return it if you don't like it" kind of item. Anyways, I said I wanted to see how it feels. He immediately tells me that "Unfortunately, Honda does not allow test drives for clients who just want to see how it feels, you have to purchase it. We work on commission here". I am seriously shocked at how I was treated at this dealership and wished that I had not wasted my lunch break. So in all, I was told that I would not be getting any service from them and that they all work on commission.

UPDATE: I went back to Midtown Honda and saw Jennifer Song. She was very patient and a pleasure to work with (and super cheerful all the time too). She was super nice and was able to answer all my questions. I would highly recommend everyone to go see Jennifer Song at Midtown.

My mom had the pleasure of purchasing a new vehicle this week at Midtown Honda. Mike M took care of her from the get go. She lives in Toronto and I m in Key West Florida and Mike had great communication with us both. She picked up her car yesterday and loves the car and had a great experience. I would highly recommend going to Midtown Honda if you re looking for a new car.

Came in for maintenance and I was overcharged for a couple services and misinformed that the service was actually needed. Typical "pink tax" type way of doing business where they tried to take advantage. Tried to contact a couple times after that to express concerns/complain and the person would not return my calls. Poor customer service. Will never do business with Midtown again.

Excellent service as always! Brian has always looked after us and we highly recommend them.

I have dealt with midtown Honda customers alot in my line of work I hear nothing but good things fast and reliable service, very professional employees, friendly environment. They have this cool system where real time update on the vehicles in service. On the side note one of the best customer waiting area with a great coffee machine.

GOOD EXPERIENCE

They showed me what is "AS IS", It mains only one key, no manual, hidden damages.

"ALL IN PRICE", You have to pay more, if you refuse, they will draw your money from your credit card without your appoval.

I will be very careful next time. Not to show my credit card.

NOT TO DEAL WITH THIS DEALER

Tip top place for doing maintenance on your car. They have free coffee and other hot beverages in the waiting room. I have been a cusomter of Midtown for a long time, way back when they were on Eglinton.

I recommend 100% to buy a car from this dealership, it was very professional service.

Indran was awesome and helpful. Had a great experience in terms of purchase and service.

I have bought Honda Accord 2015 from Peter Zeng. He is best person and become my best friend. He helped me for everything including car drive test, documents and of course price. He is very friendly nature and i recommended my friends and family to go with him amd he will get you a best car. Thanks PETER ZENG

Great experience, made my first ever dealership purchase from Midtown Honda and the process was fast, easy, and straight to the point with no heckling. Car detailed and delivered to me at work. Inderjeet Jassa is the guy to look for.

Staff is super rude especially Daniel the Sales manager (super rude) and Gina (arrogant) the sales girl. They lure you over phone so that you can come in and then they just try to prove you wrong so that you accept their prices. I wish their superiors do something about them.
It s a scam!!

In the last 16 months, my family and friends have purchased 4 vehicles from Midtown Honda. We have been dealing with Thomas Tan. He is one of the best salesperson I have ever met. He takes a customer first sales approach and doesn't focus on just making the sale. He knows his trade and knows how to treat a customer well. Therefore we keep going back to him when it comes to buying a Honda.
Thank you Thomas and please keep up the good work.

Anthony Tony got me good car thanks to Roberto also

Danny is a nice guy, listens very carefully and solves all my problems and requests. Mike S is very good and a nice guy. Roberto is good and he is very professional.

Buyer beware.

Shame on me...for not getting full disclosure re price before service. An A1 service (essentially an oil change) came to $150+ after they calculated the A1 "service charge" and a recommended air filter.

Shame on me...for naively thinking the service adviser (George) was looking-out after MY best interest.

Shame on me...as this is the second time I was taken by Midtown. Nope no interst in making sure I knew pricing...just getting the 'okay'.

You give the entire "dealer' business a bad name and I am fully aware that you will take no accountability for my complete customer dissatisfaction because you got my signature and verbal okay.

Congratulations...you won again and up-sold another $150 oil change.

Everyone at Midtown Honda makes you feel like valued customer. They are meticulous with details of the work to be undertaken. Will give you a call once the service has begun and if they discover that additional things need to be addressed they will advise you of the urgency. With this information you can decide to proceed or put it off until the next scheduled visit. They are excellent in letting you know what the service cost should be. I am pleased to have my vehicle serviced by them.

Its our 2nd purchase from Midtown Honda.
#1 HONDA DEALER and #1 SALESPERSON MR. THOMAS TAN. THOMAS IS HIGHLY EXPERIENCED SALESPERSON. I WOULD 100% RECOMMEND THEM TO ANYBODY. VERY SATISFYING PRICE NEGOTIATION.
THANK YOU THOMAS AND MIDTOWN HONDA TEAM. GOOD JOB