2.0 star rating 6/2/2016

2.0 star rating 6/2/2016
So far I'm happy with the car I got from there yesterday, but it's no thanks to the awful, stressful service I've received. They lie, cheat and deceive as much as they legally can get away with. I really wanted the used car I saw there so I went through with it, but it was a scarring experience that will make me dread shopping for cars ever again in my life. Worst experience I could have imagined. Double check EVERYTHING. They tried telling me financing was 2.99%. I asked whether that amount would change according to length of term or credit rating, a very clear question, they said a firm and very confident no. Later on, on the contract: 3.99%. And after discussion with the finance person, it DOES vary by length of term (can be 1.99 for 2 years) and it never was 2.99 on used cars. The salesperson knew that all along, they weren't new there. Varying rates by length of term was not a new thing by any stretch of the word and he lied when I asked the question.

Other cheap tricks here and there, like having a different salesperson come and ask for the key to the car they are selling you to put pressure on closing the deal as if someone else was also interested (I went on a Monday, the store was empty...). When confronted about this scheme, the salesperson said "OH haha yes we do that here but this time it's real I swear!" Admitting to using deception "in other cases" (yeah right) only made me wary of all the other deception I may not have caught on to, even to this day. Other examples include offering me a price of $16000 as I left the first time I visited, only to be told that they never meant it for real when I came back a 2nd time.

I threw out anything that had to do with the dealership to try and erase that bad memory, from keychains and stickers, etc. You better believe that I made sure my warranty was good in every Honda, and that I will never return there, ever. They told me yes, that it is good everywhere in North America, but then again who knows if that was a lie too... I've witnessed them being extremely rude to other people, and it made me feel that they were two-faced, deceitful, rude people I couldn't trust at all.

As a first time car buyer, it made me do 10 times the amount of homework that I should have. It took up so much of my time *SUCH A WASTE OF TIME*, it was stressful, I couldn't sleep well, and even today I am unsure whether I got swindled in the end. I trust that I did my homework right but who knows. Only time will tell.

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As of today, 2 weeks past the original review and after the purchase, I got a text message from the salesperson saying "Thanks for the great review! Glad to see you are enjoying your car. Have a wonderful summer"
Obviously a sarcastic text given the 2 star review I had left.

I replied "Your text further validates my impression. You should just take that honest review and see how you caused this yourself instead of blaming me for it. I just wrote the truth of how I have felt. Deal with it."

To which he replied "lol".

That is the catty, unprofessional service you will get here, regardless of what their "SOCIAL MEDIA MANAGER" does, they're so inappropriate.

Sales people should NOT harrass customers on their own private cell phone numbers. I will not accept this and report it accordingly.