I set up an online appointment to handle the passe...

I set up an online appointment to handle the passenger airbag inflator recall. I received a confirmation, and assumed someone had looked at it and was aware of what I wanted done, since I was assigned a service advisor and my work was for CampaignId:16-047 PASSENGER AIRBAG INFLATOR. So I dropped my car off, went next door for breakfast to kill the 48 minute install time, but got a call 46 minutes later that the part was not in stock, and I would have to return. I am now waiting for the part to be in stock and schedule a new appointment.

The advisor told me that nobody looks at the appointments. I would think that would be part of wanting to "make your ownership experience as convenient as possible", not "nobody looks at the appointments". Owners don't find wasted trips a convenient experience.

It wasn't totally true that "nobody looks at the appointments", since I requested the "passenger airbag inflator recall", and someone or something converted it to a "Campaignid: 16.047".It is well within the realm of possibility to compare inventory to need, have the system place an order if not available, notify the requester of the delay, and offer an alternative date the customer can modify if it doesn't work for their schedule, with just a few clicks. "Just sayin' ".