Mecure Kingfisher Bay Resort Reviews

Beautiful hotel on Fraser Island. Perfect as a base for excursions to the island's two sides. Breakfast excellent. Dinner a little expensive.

Service was fantastic. Room was great with beautiful views. I would like to see a change in the sandbars menu. Overall a little bit expensive but definately worth it.

A very relaxing place to stay....friendly staff.....great food!

Friendly staff. Especially Donna Chef at Dingo Bar.. Good atmosphere. Breakfast as well as buffet dinner at night until 8.30pm..

I really enjoyed my stay here. Wonderful everything.

I found the front desk to be very helpful, more precisely, Paula, Roberta and Annie the Ranger were super helpful in organising some recreational activities for my family. They gave so many options and bent over backwards to find something suitable. Absolutely lovely. Thank you ladies for your professionalism.

Went here earlier in the year and had a mixed experience overall. Due to flooding, we couldn't make it to our "Last Minute Deal" package, which was stated as non-refundable, but the resort gave us a voucher for the amount I'd paid, which was very good of them, although it meant we had to spent a lot more money for a shorter stay. Had the "Fraser Indulgence Package" instead. Was a good deal overall, but our cheese platter that we had ordered as is directed was forgotten about and arrived very late to the Jetty, and we never even got our 30 minute massages. I'd phoned the massage place in the resort and clearly made a booking for the day that we were leaving, a few hours before the ferry. After waiting for over 2 hours between checkout time and when our appointments were booked, we were told that they had no reservation for us and that they had no available appointments. I told them that the massages were part of the deal and we had already paid for them, but they could do nothing about it. I was disgusted and crushed. I'd been looking forward to the massage and had waited outside under awnings in the rain for over two hours simply to be turned away without an apology. I never received a refund and that experience soured an otherwise lovely stay. Honestly, I won't be returning to Kingfisher Bay because of that. But I still want the massages I'd PAID FOR and BOOKED.

Stunning resort all the way around. Beautiful rooms, with a wonderful view of the ocean. Super clean, with great customer service. Would highly recommend staying if here for a night or two if you are headed to Fraser.

Lovely resort. On eastern side of island. Highly recommend

We had a blast and the connection with nature on this wonderful island is so hard to describe - Awesome!

Food only just ok maybe because of covid hardly anyone there

Would have been a 5 star resort when built in 1992. Architecture of villas is spectacular and at some point a cash injection has been raised by selling each villa off to investors resulting in varying levels of finishes. Of the three villas our group used, none had received a bathroom nor kitchen upgrade since original build. Some villas don't have air con so be sure to request same if you want that amenity. Staff are regional Qld centric - not customer focussed IMHO. Reminds me of a third world attempt at luxury: nice but unpolished.

Fantastic resort would highly recommend this place in a top 10 places to visit.

Resort is a bit out dated but not too bad. Awesome location. Dinner was fantastic, breakfast not so flash but ok if you like the previous days leftovers!

Overall a lovely place to visit and stay, not modern but fits well for the Island.
Amenities ok and fishing off pier good fun.
The let down for our family was the backpackers that weren t even paying or staying at resort, they hogged the spar and swore like troopers. Bit rough for the kids.
I sent an email to Management just to vent my thoughts and got a call asking if I d prefer a email response or Manager call back, ask for the call . Still waiting for the call and that was 3 years ago.
Shame really. Biggest sand island with the biggest bad arrogant attitude.

Enjoy your stay and don t promise a afternoon spar to you re children or even a swim because they re loud.

Hanging by the phone. Ray

Great resort, perfect location, great service. Ferry delivered. Awesome weekend and tge Beauty Tour was awesome too.

Absolutely perfect. Beautiful setting on a beautiful Island.

Spacious, clean and quiet rooms. Choose your room or be prepared for a long walk and stairs to get to your room. Nice food. Great Pool Bar area.

Average food and average service. Nice drinks though

Good food and the Price is ok for Fraser Island. Nice atmosphere and super friendly staff!

I'm afraid there was a mistake when I originally wrote this review. I'm terribly sorry for this but I found the resort to be magnificent! Thank you to the staff to are always polite and professional.

Amazing location with a great vibe. Wild life, tropical rainforest back drop... great selection of short walks or treks ... just remember to take water, sun block & insect repellant. Staying at/near Kingfisher then Seabelle Restaurant is a must.
Cocktail happy hour at the Maheno bar or Seabelle lounge. Swimming poolsx2 and spa ... plus a day spa for a bit of decadence.
Do not come to Queensland without a stay at Kingfisher Resort - Fraser Island

This is such a beautiful and peaceful place to stay. 4WDing is adventurous but still quite relaxing at the same time. The staff are friendly and happy which makes the atmosphere fun and relaxing. I highly recommend the massage, it was amazing. I did the short one but wished I got the longer one! We will definately be coming back again.

As a regular over the years, its so hard to give a review on this place, as soon as you step of the barge, the world is lifted from your shoulders everything just drifts away, as always the setting is beautiful, even when they are booked out it never seems busy at the resort or overcrowded. Since its been purchased by Accor, the food has gone from 2 stars to 4 you can even see some of the new talent around, they are younger more enthusiastic chefs that obviously want to make a mark for themselves, so the food is great best eating in more then 8 years for sure. My Loft Villa 514, was HUGE, could have had 4 couples in here for sure if you were on a budget, Big lounge area big dining area, massive bathrooms great air con etc etc..... But here is where is gets hard to review, .... Everything is old, old carpets STINK and are terribly stained and water damaged near bathrooms and balconies, furniture was stained and old and smelly (sofa's) decor and old and damaged and dirty, not unhygienic dirty just old and stained from 30 years of ware and tear. You just see things and you ask the question ... i know this is an eco resort but i dont think i would accept the level of built up dirt , dirty windows, and bathrooms stinky stained carpets and walls at any other hotel or resort i would complain and ask to be moved. DO NOT TOUCH THE SOAP DISPENSERS they take the casings off the refill them but don't seem to see the black mold that is growing inside of them when they open them, no i'm not mental i brushed against my one and it fell open i wouldn't open it normally, friends checked theirs in the hotels rooms and same thing inside the dispensers black mold everywhere...NASTY. Cleaners need a good kick up the bum they do surface cleaning and not real cleaning... and surely there is a government grant they can apply for to get some assistance updating the resort... it just needs $5000 allocated to each apartment to bring it into 2018 and freshen it up, new carpet, paint and bathroom tiles would just bring it back to life. Staff are always lovely , professional friendly, albeit the Sandbars girls are a bit dumb ( i witnessed one telling a customer sorry all the schooner glasses are dirty you can wait 10 mins or i can poor you a beer in a wine glass, when the man said could you please just wash this schooner glass and handed her his empty one, she looked at the man with confusion and said sure but the dishwasher wont be done for 10 mins ... lol appears young people dont know how to wash a glass the old fashion way) That all being said, Its ok , Im at kingfisher its so lovely i don't even care about these things like i might at another hotel im here to unwind and not worry about this sort thing, I will be back again , maybe you will surprise me next time with a face lift in the rooms, maybe you wont either way we will be back.. Oh and the DINGO bar... ive never had more fun in a place that smells like a public toilet in my life... that i can remember... good times :) seeyou soon

The location is great, bar music is koud at night though. But it was fine

The friendly staff and warm welcomes . The amazing accommodation and the spectacular surroundings . Just perfect

We enjoyed the accommodation. Bring a fishing rod because the fishing of the pier was fantastic and beautiful. The breakfast buffet was ggood but the pool good but pool menu was awful.The pizza bar was better.

Summary: expensive resort, expensive food and restaurants, quality of living is average to poor, amenities are poor, staff of the resort vary greatly, some are great while others treat you like you are in a cheap resort. Long stays are not recommended. Come purely for the beauty of the landscape around resort and not for the resort itself, definitely not worth the money.

Came to the resort with family. Arrived to find that the beds were incorrectly assigned to our villa, instead of two queen beds we had a queen and a bunk bed. It was sorted out quite quickly and we were moved to another villa. The new villa was much newer but it was not properly cleaned, had a smell, vacuuming was not done properly and looked like the amenities were from 15 years ago. The bed sheets were stained and not washed properly, all the cups and cutlery were so used that they had stains that couldn t wash out. In one of the bedrooms there were dozens of ants walking on the walls, had to call reception twice before it was sorted. People in the other bedroom slept and woke up covered in bites, we asked the resort to come out and check for bed bugs. We came back to the villa later and nothing seemed changed. We asked whether anything was done and apparently they came out and sprayed the whole house with insecticide but didn t leave any note or notification.

The resort had 3 restaurants, two had very similar menus and were priced the same way. The food was average to below average quality. The Seabelle was their signature restaurant which had a minimum cost of $100 per head, going up to $140 with wine, definitely not something you can pay for every night. You have to expect to pay a minimum 30 dollars per person regardless of where you eat. The staff serving you varies greatly, some were fine while others were untrained or rude. In the mornings you have to wait upwards of 20 minutes to get your coffee. You order lunch to find that staff do not take orders at the table which is 10 metres away even though you are paying restaurant prices.

The rest of the resort is outdated, it feels like stepping into a time capsule. It has old lacquered wood everywhere, spiderwebs and very little entertainment. To some this may have an old timey charm, but personally I find myself thinking about how great the resort would have looked thirty years ago when it opened versus how sad and depressing it looks now. The swimming pools and tennis courts are pretty much all the resort has to offer. There is volleyball but the courts are unkempt and full of branches, if you would like to do other activities such play billiard or go to the arcade you have to pay per play, which is absurd as you are already paying to be there.

Ultimately you come to this resort because you have to stay somewhere to see the rest of the island which is spectacularly beautiful. It is extremely unfortunate that the resort is not.

A piece of paradise! Amazing food, wonderful service and lovely facilities. Our villa was very dated but the package deal we got made up for it. Kids had a fantastic time in the Eco Ranger activities. Beautiful pools. Love all the historical and environmental information plaques everywhere.
Thank you for having us!

Stayed at Kingfisher Bay resort for 4 nights and had a ball. Two bed apartment which was great for 4 adults and we toured from there to all the places in our hire Toyota Hilux from Adventure 4x 4 Hire in Coolum
Thanks Leigh for the car and the great week we had

Beautiful place. Good family destination. 4x4 hire is very expensive. Day hire is NOT 24 hours. You will only get ~6 hours after mandatory briefing and paperwork.

Only walked through reception and had a drink at lunchtime. Pleasant enough atmosphere.

Beautiful resort, modernised full facility hotel nestled skilfully into the environment. Local acid frogs, bird fauna and plant life aplenty but all the modern person could need. Forget your device for a while - it's a good excuse but slow internet is available for a price. Staff eager to please Katie in the restaurant Ranger Jess a real marine biologist knows all about what's in the sea - she is SO smart and cute , new & fresh Ranger Lauren, Ranger Jay (a REAL LOCAL living descendant of the original indigenous tribe - he is just AWESOME on the night walk - can see a pin size spider at 30 metres!!! incredible!
Do a deal when you ring for accommodation and go on the Z Force experience with Jimmy Swan and find out all about the Commandos who trained in secret on Fraser. Do the Beauty Spots 4WD bus tour with Martin and don't miss the Whale Watching tour on the Cat!!

Beautiful place, outstanding service, highly recommend

We had a family emergency during our stay. Justin and the staff were absolutely amazing at helping to get back to Brisbane and return. They were extremely compassionate. We had a lovely stay. We will definitely be returning. Thank you team!!!

Quiet large resort with several bars and restaurants

We had a lovely lunch & wandered around the resort grounds, very quiet & peaceful. Seen quite a bit of wild life mostly birds.

Beautiful location and environmentally sensitive design.

Great food at the sand bar, so many things to do on the island and wonderful places to see. The staff are very friendly, I definitely recommend going to Lake McKenzie, thank you to KingFisher Bay Resort for making my stay so enjoyable!

This place was just ok. Not that you have many options on Fraser island, but our room had a lot of issues that were never addressed. Fridge didn't work. Adjoining room door was stuck and not locked. Soap dispensers leaked. Decent enough room. Not many options for food. Water was very hard to come by.

I'd stay again only because its probably the best option on island. Staff was friendly

Fantastic place to stay very friendly and helpful staff.

Overall was a good stay, but was bitterly disappointed with the food at the seabelle restaurant

Rather old fashioned. Shop on the island wasn't near as well stocked as it could have been and restaurants were over priced

Very nice place, after one light was not working, they gave us 50 AUD refund for every day IT was broken.

The whole resort is just beautiful and I recommend it !
Best wishes from Germany

Fraser Island is a stunning and fairly unique place to visit. Just a few miles off the Queensland coast, this sand-banked based Island is a beautiful sub-tropical paradise. Kingfisher resort is the main place to visit and stay at on the Western coast overlooking the strip of water back towards the mainland. Remembering that the island is a protected world heritage site the rooms are distributed on piers that spread from the central hotel which adds to the open-air feel. Most are suspended above the rich forest floor which means you feel close to nature without having any visitors. Indeed one of my favourite things was listening to the rich and loud birdsong early in the morning. Rooms are fine though basic enough. You don't visit for deep pile carpets and plumped up pillows after all. Hotel service was first class and food was good; though again like the rooms you are here to be nourished by the island experience not by 5 course haute cuisine. So lots to do when there including walking tours; Segway tour of neighbouring beach; proper 4 wheel-drive to the other side of the island and the 75 mile beach which doubles as a highway with 80km speed signs. The driving is true off road experience and our highlight. After shaking your way back make sure to get sun-down cocktail at the hotel jetty. Wonderful.

Great location. Pool is perfect for kids. Apartment needs to be updated

We went there on 28th of Dec 2014 to celebrate NY, and from the beginning everything went wrong.
I've booked holiday 3 months ago including ferry as I was pushed to choose a tome over the phone to make sure that I will get a place (for a car) on a ferry. I choose to get ferry to an island at 3.30pm and back at 2pm. When we came to an office on main island they said that our ferry departed at 9am!! Therefore I had my booking confirmation where it says 3.30pm. Luckily there was a space on ferry so they can put us on it (by the way it was list ferry for that day). For some reason same issue happened with the ferry back to the main island. Instead of giving us our reserved time 2pm they gave us a ticket with 7.55am however I've paid accommodation till 10am. After a long discussion and blaming different departments they provided us with a ferry at 11.30 from wanggoolba creek. For us it was inconvenient as we had a small baby and had to travel to there. NEVER TRUST RESORT TO MAKE A FERRY BOOKING FOR YOU. Please do it yourself.

Clean and well equipped resort. Many activities (and several free activities) proposed by the resort or rangers.
You can visit all Fraser island from here

Awesome resort, great facilities and lots of different bars and swimming pool areas. Highly recommended.

Average place to stay. Nice resort but the staff don't take much pride in their workplace. Rubbish was there when we arrived and still there when we left 4 days later. We were over billed numerous times at checkout and in the restaurant. The location however is spectacular and a great base to setup and see Fraser Island.

Had an amazing time at the resort the past few days. The staff here have great team culture which is not easy to find. Plethora of activities well coordinated and catered for various age groups. I stayed here 18years ago, and is always spectacular to visit. Thanks team, keep up the good work!

Great location.But on bay side of the island.If you have a 4wd the other side of the island is much more spectacular .A bit of a trek across on a narrow track though. As we are gold accor members we had priority checkin and lady could not have been more helpful. Really set tone for the resort.. Rooms are a bit bigger than the average hotel room and nicely presented. Bathroom big and clean. Although shower is over the bath it is easy to step in. Ask for elevated bay view for added touch.A bit of a walk to restaurants and not covered so would be a problem if it rains. Not really suitable for those with a disability. Long walk around the road to avoid stairs.Only minimal ammenities in room and we were only left an open milk carton.Bring your own if you can.Ate at maheno restaurant last night.Buffet with choice of meats Sizzler style.Adequate but service is slow.Had to ask twice for our drinks.Our empty plates just built up uncleared on the table. Probably 3 and half star but could be a 4 star with a few added touches. Best part is scenery.

Eco friendly, FABULOUS staff. A very relaxing getaway.

This eco resort is your best option if you plan to visit Fraser, located at the ferry terminal, it makes arrival and departure extremely easy. They have got the check in process down to a fine art, bussing people in from the ferry to the admin building and handing out keys and instructions to everyone in a matter of 5min. The resort is a one stop shop for anything you could want to do on the island, including; whale watching tours, 4wd hire, segways, kayaking, canoes, boat hire, island tours, nature walks etc. These offerings enables you to experience all Fraser island has to offer with minimal effort. You do need to organise any tours the day before, so a small amount of organisation is required. There are 3 restaurants, 2 of which you have to book at as they get quite busy and one more casual diner. There are also 2 additional bars. The accomodation is very comfortable with a sizeable room, aircon, TV, fridge, toiletries and a small balcony.

Wow, what an amazing place. Just loved it, my kind of holiday. Love Fraser Island.

Such a beautiful place. Especially lake McKenzie. We queenslanders are truly blessed!

Beautiful scenery, friendly staff and good accommodation.

Beautiful setting on Fraser Island. Good food and nice lodgings as well.

Didn't spend a huge amount of time at the resort but it had everything you could need. Helpful and friendly staff.

Beautiful location. Resort tired but represents good value.

Absolutely stunning stay at the Kingfisher Resort on Fraser Island. I initially thought when I booked it, that is is probably very touristy and also a bit old. For sure, it is an old resort and some of the rooms might need in upgrade in the next time, BUT: it was amazing! So nice architecture, that blends into the nature surroundings, open air hallways to your room like boardwalks in a national park, ponds and creeks everywhere around you, beautiful pool with view into the sourrounding nature landscape and a lot of wildlife. I d highly recommend doing the nightwalk with the rangers. Tess and Tim were amazing guides. And also in general: all employees were so nice and helpful!
It looks like I was paid for this review as it is so positive, but I was not ;) anyway I have to think about what could be improved... I think the only thing: we were not really satisfied with the options at the buffet dinner in the Sand and Stone restaurant. It is really a pity that the seabelle restaurant was closed due to the current circumstances .

Wow , where do I start? The friendliest staff I've ever met, the food is amazing, The beauty spots 4x4 bus tour was an amazing experience. Our bus driver Murray was so friendly, full of local knowledge about Fraser island and it's ancestors.
Our rooms so nice, clean and homely. I love it here and would recommend that's a bucket list to do. I will be back and thanks for a memorable holiday.
Regards
Joolz and Tony

A magic place. Yes, its looking very old but given its location, setting and the fact that we have recieved the best customer service it's still worthy of 5 stars! Service at the check in and smiles on all the staff really make a getaway special.
We stayed in the Pandanus Villas and they are huge, very generous sizing. Kids loved the spa on the verandah!

It's an Eco Resort and a central hub for Tourists and the tour operators. So it busy most days and there's so much to do.

A taste of paradise with everything one could wish for - good food, pools, garden walks, beaches, sea fishing, excursions and other activities. Should definitely be in your "bucket list"!

Fantastic getaway, it's a unique location with loads of natural attractions and activities. Great accommodation options and amazing dining too.

Ceiling of main building is covered in cobwebs and looks old/poorly maintained. Food is quite expensive, but the staff are nice and friendly.