Mecure Kingfisher Bay Resort Reviews

The staff are very friendly and it's very clean and tidy.

Great sunset view by the wharf. Dinner was excellent and staff helpful and friendly.

lovely place plenty to do and see, friendly helpful staff, pleasant accommodation.

Ok for a day trip across on the ferry to have look at the resort. but nothing much for you unless you are going in a 4WD and fishing.

Nice clean accomodation and facilities. Food was also very good. All staff friendly and very helpful.

Food here is most likely the best on Frazer Island.
Great atmosphere

Excellent resort, nestled in the surrounding natural bushland! Excellent service from staff, glorious and plentiful food to eat to suit backpackers, families and restaurants. Wildlife galore! Day tours are great (try and get Butch as your driver - if there is anything you want K'Garri (Fraser Island), Butch has the answers!

Excellent stay, lovely staff, rangers where wonderful with the kids accommodation was clean, just needed more bar staff as one on bar at busy times just not enough, all the food was delicious , and the guided walks so informative ... I will be back

Fantastic structure, which thanks to the available tours allow an extraordinary knowledge of the largest sand island in the world

Service helpful n friendly, very peaceful relaxing resort. Talks from rangers very informative.

Amazing lodging. Treetop sights and sounds delightful morning and night. Staff attentive at every move from ck in to tour bookings. Restaurants all delish. Wish I had more time here!

If you're a smoker, don't expect to have a table to put your drink on while you have a smoke.

Great resort.. lots of feather friends and some great walks nearby....

What a mixed bag. First off: The staff was always extremely nice and welcoming.

You arrive on the mainland reception, where you are asked to pay 25$ and then 20$ per night for parking, even though room is sufficiently available. We chose street parking (directly in front of the reception).

The room itself was a bit dated, but the view was nice.

The dinner in the buffet restaurant was not good. The buffet, which offers sides to the main, was ok. But the main, a steak, was completely tasteless. It was too expensive for this to happen!

During the breakfast in the main dinner buffet restaurant, I noticed there is only filtered (or is it even instant?) coffee available free of charge. In my coffee there were many solid pieces swimming around (See picture). Both the lack of offers and the quality of what is available are not in line with the claimed 4 stars. The scrambled eggs needed more cooking.

The second dinner at Seabelle was good. The food was good, the staff very attentive. Portions could have been slightly bigger (I had the open ravioli), but still a good experience.

On the second breakfast it was not really possible to find a clean table. The hotel does not have enough staff on the breakfast floor during those times. The staff was working hard, but it was just not enough.

Overall, the resort relies too much on the location and does not provide sufficient value for the money and the 4 star rating.

PS: I could have fully understood if the wifi would be slow because it is an island. But the free WiFi was only slow because there was a pay option available. If you are a 4 star hotel in that price range, WiFi has to be included.

Overall, we would not stay again. The resort needs to drastically improve the buffet restaurant (and maybe refurbish a few of the rooms) in order to make it an actual 4 star resort.

Nice, like the lobby and the whole indoor outdoor thing going on

Sorry guys, staff were great, not much activity for the kids provided by resort, even in school holidays, resort itself was ok, getting a little tired though, and the whole COVID thing is a bit tiresome.... wasn't really backed up 100 percent with a lot of things, best thing was day trip called Beauty Spot, guide Mr Peter Myers was excellent, and thoroughly enjoyed the day out.

Great place to relax and enjoy the sunset at the jetty.

Worst. ...no air-con no Wi-Fi... Nothing. ..old rooms. . Very bad experiences. Will never come again.

A convenient and fun place to stay. Exceptional food at the restaurant.

We were here 23 years ago, it was a unique experience thank you

Spending 5 days here with my friend, although I didnt see a wild dingo :( there is lots of wildlife around and we saw an eagle whilst canoeing The resort itself is very welcoming and well built, the 2 rooms ee stayed in 254 faced wetlands 251 faced the bay were comfy, the staff very attentive and friendly and there's as much or as little to do as you want. The food is nice and if you have the Accor card you can only use it at The Maheno which has a good range of dishes. Tread lightly as there are little frogs and insects on walkways and remember to be ecofriendly, no sunscreen or insecticides/repellants in waterways specially lake McKenzie. Bring your water Kanteens and hats and light raincoats. This Review is for Fraser Island and the Kingfisher Resort

Great venue, saw lots of wildlife (dingos, snakes etc), bush and beach walks were good.

Went over for the afternoon, absolutely loved everything about the resort and Fraser Island.

Accommodation was great. No great views however in our unit. Food options aren't the best for lunch and dinner. Next time I would consider self catering. Breakfast was pretty good.

4x4 sand roads Stunning lakes an beaches Top cuisine

It is the position and the setting that makes this place so special
The rooms may be a little tired and dated but you can sit out on the large balcony and just take in the peace and serenity
There are plenty of activities or you can just relax around the lagoon sized swimming pools
Restaurant food and drinks are a bit exy, but you can take a walk up the back to the Dingo Bar where the locals go for cheap eats and drinks.
Visiting Fraser Island should be on every ones bucket list.
One word of warning, the resort is not very wheel chair friendly

The staff are amazing and all went out of their way to make our stay as relaxing as possible.
The Beauty Spot Tour was the best ever our driver guide was Wayne he made our day his knowledge and passion for this island is awesome I would highly recommend Wayne do all tours it just made our holiday extra special.
Thank you all for an amazing sta.

The staff throughout the entire resort, including the cleaning staff, were so kind, helpful and went out of their way to assist people. The food at the resort was beautiful, the pool/s were clean, large and there was more than one, the groceries store/shopping village and petrol had every thing you needed.

The rooms were nice and spacious.

The resort offered plenty of activities and things for kids and adults to do.

Also shout out to the Maheno restaurant specifically, we ate and drank there a fair bit and the staff were nothing short of exceptional

Would stay again

Unless you employ new chef's in the sand bar i can't see us ever returning. I last came here approx.2001 and the food in all restaurants and bars was fantastic. I don't mind paying for good food but paying for what they serve up at the sand bar has turned us off the resort.

Great stay in a pristine environment. Easy to relax and take it in. There are some good walks either side of the jetty one down to McKenzie's Jetty and the other side to the creek. Both walks take in areas outside the dingo fence. We didn't see dingos but saw there footprints on the beach. The room was tidy and clean with an outlook over a small wetland. Accommodation was centrally located to the resort with a short walk to the beach and jetty.
Tourist activities are really well organised and the transfer to and from the mainland was seamless.

TLDR: stay at the hotel, but DO NOT HIRE A 4wd FROM THE COMPANY THEY RECOMMEND (AUSSIE TRAX).

I stayed here a few years ago and I was satisfied with my trip, but not blown away by anything. We stayed in a villa and it was clean, comfortable, had great AC, and a lot of space. The tours were great - definitely recommend the night ranger walk even though it's an extra $10. Breakfast and dinner at the Maheno restaurant is great, but there are practically no vegetarian lunch options. Seabelle restaurant used to be incredible but the food was very mediocre this time. It just feels as though the love and effort they previously put into their food wasn't there.

Finally, the most important part: the company they recommend hiring a 4wd from, Aussie Trax, is absolutely appauling. The owner's daughter was incredibly rude when we told her that we had lost 2 hours of our day because the battery had failed and we needed to be jump started 3 times. She was very aggressive, tried to deceive us about the map she gave us (showed us an entirely different map) and then only refunded half the time we lost saying take it or leave it . Kingfisher reception said they had nothing to do with them but it's the place they recommend guests get their 4wds from. I would recommend hiring a car from mainland, which will save you a few hundred dollars in ferry and rental price, and you ll get better service than from those people.

Gorgeous place, rangers and staff are all fabulous and so good at their jobs, and make everyone so comfortable and happy. The quality of the rooms varies a bit, as they are a mix of privately owned and hotel owned, and it's use as a thoroughfare for 4WDs seeing the island is the reason for not getting 5 stars.

The accommodation was in serious need of an update. Staff and resort facilities were fabulous.

A beautiful resort. The room is clean and comfortable. There are 2 lounge chairs on the balcony. You can watch the sunset. The buffet meal is delicious. You can have a drink at the bar in the evening. Walk out the game area with children nearby. Suitable for the whole family.

Only went to the Sunset Bar, relaxed atmosphere and great views if you stand up. Top rail needs to be 200mm lower.

I would say this is probably the only place you want to stay on the island.
The resort is stunning. The location is on the sunset side of the island, and we say some incredible sunsets! Our whole experience on Fraser Island was magical and we have fond memories. The staff at the resort were extremely helpful and the hotel has pretty much everything you need. The accommodation is spacious and each unit is multi levelled in the trees.

Truly stunning location that our family will definitely be returning to. The lobby is very large and makes a great first impression on arrival. The room we stayed in was adequate, comfortable and clean but clearly due for an update. There were no plug sockets beside the beds to charge phones and lighting was very dim. The room had a balcony to enjoy watching the local wildlife and listening to the amazing sounds of the birds. The Seabelle restaurant is well worth visiting with beautiful food and wine. The other restaurants were quite expensive for advrage food. As a family it may be worth booking a cabin with a kitchen and doing your own cooking if looking to keep the cost down. We spent plenty of time in the immaculate swimming pools relaxing after our days adventuring all around the island.

Fraser Island is great, but the Resort needs renovation. Quite expensive rates for at best average rooms. (See picture) Mouldy smell in ground floor rooms. Was better in rooms at the first floor. 25$ fee per night for a baby cot? Really?

Beautiful location! Helpful Staff! Amazing Experience!!!!

Clean and tidy in a stunning location just off the beach. Enjoy a wine on the pier while watching the sun go down.

Very nice complex. Very good organization of River heads. Staff at Top, helpful.

Stopped there as our stop for a cruise, was a beautiful place and it's a shame we only got to spend one day there!

Loved the beach walks. The daily free activities and the breakfast. .great place for bird watching too

Good place to hang out for the day at the pools or the beach. But overpriced drinks and mostly terrible food.

Long Review..

Never have I ever been anywhere that is so easy, organised perfectly and has outstanding customer service. I actually cannot fault one thing about this place. I am blown away.

I easily booked in over the phone and it was a simple and quick phone call and process.

We drove to River Heads and the mainland office was a little busy for check in but not too much of a wait. Helps that the staff are so professional and organised. The shuttle bus driver (Geoff, I think) saw it was busy and jumped behind the counter to lend a hand. Rare these days. We parked in the secure car park and then jump on the bus with Geoff. He drives us to the ferry and he is talkative, friendly and genuinely seems to enjoy his job. It s very refreshing and a great energy for our initial impressions.

The ferry staff are welcoming and friendly and we make it over to Fraser in about 45 mins and it was a great scenic boat ride.

A shuttle bus/train take us up to the resort from the ferry and we have a lovely lady giving us the run down on the way. She shows us into a room in the lobby where we go over some house keeping and she hands us our keys and explains where our room is. How easy was that for check in?! We get to our room and our luggage has already been delivered!

We didn t do anything outside of the resort. Our weekend was spent at the pool and in the resorts restaurants and bars. Every single staff member inside the resort was seriously wonderful and friendly. Why would we want to leave?!

We had a buffet breakfast included in our stay, both mornings, and we just arrived at the counter and they had our room number and we could begin eating. Again, easy and organised. Dinner was amazing. We ordered the $150 seafood platter and was allowed to take left overs back to our room and the wait staff were just so welcoming and friendly. One lady in particular helped us choose our meals the next night and she was spot on with her advice. We were very satisfied.

Our room was equipped with everything we needed and was lovely and clean. No issues. We could even opt to skip house keeping for the day and receive a $10 credit. I was extremely happy with that because even though I m on holidays, I prefer to clean up after myself.

Nothing was too hard, every request was met with a smile and the whole venue was just very visibly run proficiently and perfectly. Credit to the owners and managers. Wonderful job.

Thank you to everyone who showered us in VIP treatment for the weekend. We are just a married couple who came for my birthday and to get away from our chaotic life for 2 days and I can t fault it at all. Very very satisfied. Best customer service experience I have had in 30 years.

Place needs a big tidy up, food average at best, great sand driving and swimming

Beautiful and peaceful. All staff and rangers helpful and knowledgeable.

Absolutely awesome location. Wish I could have stayed longer

Nice cabins. Resort is easy to get to but depending on tides you may want to be on the east coast to start or end the day. Restaurant had nice food and friendly service.

Nice place. Great rooms and facilities. Fraser island is a must do destination.

Literally the worst part of our trip to Australia - we weren't told that hiring an SUV was a must so went on a rather muddy walk and saw precisely nothing - hotel is well overpriced including the food and facilities which are all HEAVILY dated and poorly maintained. Slight retribution when we complained about the noise from our room and we got a small discount but overall wouldn't recommend to an enemy

Awesome experience. Fraser Island should be on everyone's bucket list

The resort quite nice but I had a issue with them which has left a really bad taste in my mouth. I left a brand new pair of sandals in my room and after contacting them on 4 separate occasions I still to this date never got a answer. I contacted them the day after, and again 4 days after followed by numerous emails. I received a email letting me know someone would be in touch with me directly about this matter on the 5th March and now is the 16th may and still nothing.
If you choose to stay there make sure you don't leave anything in your room as it seems like they no longer care about their customers once they have your money and your vacation is done with. Because of this I wouldn't recommend it to friends or family. Be prepared to spend a lot on tours also as they don't provide you any other options than the tours the resort offers.

Amazing place. Stayed their for a holiday, we stayed in one of the villas was a nice resort with a pool and various nice restaurants.

have had an amazing trip this weekend. booked the beauty spots day tour and had a wonderful time. the tour guide was especially hilarious, Peter, who also runs the art gallery by the convenience shop....just absolutely amazing.
food is a little pricey, but if you're an accor member you get a discount at the maheno restaurant. we got a buffet without the mains -$30 for adults anf $15 for kids although the selection is mostly sides, not any meat options but salads and veggies were yummy, as were the desserts. staff were accomdating and friendly. most eateries in walking distance! highly recommend

Great resort for location and facilities. Choice of restaurants is great, pool is great. Food, service and location is great. Lacked a lot of kids activities and they had Eco ranger tours only on Friday and Saturday. We were not advised about this when we booked, and when we arrived they were fully booked. Didn't detract from the overall experience, but would have been good to know.

**edit** further into the trip we had an accident where one child broke his foot. Staff were amazing and went beyond what was required. We were very impressed.

Bathroom was big but dated, as was the rest of the room. It smelled very musty. The throw pillows on the bed stank strongly of old sweat. The hotel is really very nice. But for the price the rooms are too run down.

Lovely eco resort on Fraser. Been coming here since early 90s and seen a lot of change, always a reliable bit of civilization on this beautiful island. Easy access to lower and half of island. Would recommend staying at their other resort on the eastern side for the more northern parts of Island. Always love staying here. Thanks Kingfisher

Kingfisher bay was fantastic, we had such a lovely time, so many things to do, my fav was beauty spot tour, all the staff in all the departments was very helpful and nice, very welcoming, but our last day in Seabelle ruined everything, wasn't expecting that bad and slow service in fine dining restaurant, our food came cold after we waited 45 min, Manager came and said they would remake the food again but second time the food came cold, dint bother to complain again, as we could see our food was sitting in chefs area for 10min and noone cared to bring the food on the table, instead of any offering, Manager Danel was good in blaming others and defending himself when we asked why its so, he just said its so busy we should understand, what a shame and surprising, we get these kinda attitude from the manager, lack of customer service experience.

we will be back, but not to experience like this in fine dining, the restaurant is so nice u need some experience ones.

We had a great 4 days at Fraser Island staying at the Kingfisher Bay Resort. Although it was winter, you wwould never know. The days were warm with clear blue skies. We experienced so much in such a short time, from the 4 wheel drive trip around the coast with Martin as our tour guide, to Segways on the beach with Adam.
Martin had such a wealth of knowledge and great driving skills. All the staff were friendly and helpful and the the facilities and accommodation was great. Recommended it to anyone.

Friendly staff, good restaurants, unique environment. For the fact that the ants have found our open cookie pack already after one night, the resort can not do anything :-)