We went there on 28th of Dec 2014 to celebrate NY,...

We went there on 28th of Dec 2014 to celebrate NY, and from the beginning everything went wrong.
I've booked holiday 3 months ago including ferry as I was pushed to choose a tome over the phone to make sure that I will get a place (for a car) on a ferry. I choose to get ferry to an island at 3.30pm and back at 2pm. When we came to an office on main island they said that our ferry departed at 9am!! Therefore I had my booking confirmation where it says 3.30pm. Luckily there was a space on ferry so they can put us on it (by the way it was list ferry for that day). For some reason same issue happened with the ferry back to the main island. Instead of giving us our reserved time 2pm they gave us a ticket with 7.55am however I've paid accommodation till 10am. After a long discussion and blaming different departments they provided us with a ferry at 11.30 from wanggoolba creek. For us it was inconvenient as we had a small baby and had to travel to there. NEVER TRUST RESORT TO MAKE A FERRY BOOKING FOR YOU. Please do it yourself.