Mecure Kingfisher Bay Resort Review

Buffet breakfast was something out of the 90s with average food and birds literally picking at the pastries

We stayed in a villa which was very nice and loads of space just very dark.

Nice place, lowest service I've ever had at a resort. When we arrived we were told the room was just vacated and would be cleaned. Four hours later, crying baby, exhausted family still waiting. We asked if they could just change rooms to a clean one for guests not yet arrived, but the concept of managing logistics to have bags delivered to a different location was, for reception, like looking at a Rubik's Cube. Hopefully our vacation will start before dinner.

Update: Hour five. Baby taking a nap in a lounge. Still waiting.

We had an amazing stay at Kingfisher Bay Resort on Fraser Island. The whole experience was hassle free and so much fun, we didn't have to haul our own luggage on and off the ferry and it was delivered to our rooms. The rooms were good enough and clean, which is all you need when you want to spend all your time outdoors on such a magnificent island. There was so much to do and a range of wonderful restaurants and bars on the island to choose from, with the added bonus of a cocktail happy hour at each bar every night! All the food we had was great and the service was mostly excellent. We rented a little Suzuki from the resort and hit the sand tracks which was heaps of fun. My partner chose Fraser Island as the place to propose and it was the best day ever! The only thing I have to remark on was that he'd also booked a table with the reception for Seabelle Restaurant to celebrate our engagement. He did so months before, but when we got to the restaurant desk we found that our table hadn't been arranged. They squeezed us in, but we had to wait which was a bit of a shame. My hubby-to-be was a little distraught but it didn't dampen the mood much and we'll be back!

Great set up and amenities, beautiful rooms, guided activities available

Nice place, awesome staff. Very much over priced in the main restaurant for the quality of food. Booze bit expensive too.They really need a mechanic on site. but the staff (although very much understaffed) really made this place.

Food was a bit Meh. But prices were as normal as main land.

Great place to visit for a few days. Nice beach and forest to explore, just mind out for the dingos, apparently they can be a bit of a pest, dident see any myself but my partner was a bit worried about reports. A great centre to branch out from with 3 restraunts of varying levels / costs. Nice pool.
Take a trip or two out to the rest of the island. Don't expect to see much from the lookout points if you decide to take any of the walks from the resorts, They are a bit overgrown.

Had lunch in Sandbag.The best Marinara pizza I have had in years...Very friendly staff.The photo gallery is excellent.

Serene establishment surrounded by native Australian bush.

a visitor staying there told me her granson had a hamburger@that night he vomit ed all over his bed@now she has to pay for the clean up. NOT on

Beautiful house close to beach service was great as our house not ckeaned properly so they came straight over and cleaned for us...lovely holiday with family

The location is spectacular and the service first class however the rooms are slightly disappointing and a little dated.

Oh me son took me here real nice place had to git the ferry over in his 4wd car had a nice room and the restaurants were great, too bad me old man had to stay at home me son took me on them 4wd tracks and we got bogged made me dig him out he did went to the big lake fing and got a big first for me goons when we got back even saw one of em dingos I did tuffen up and drink some concrete me son said

Great facilities, fantastic pools, heaps of food and drink choices, kids activities for most days but more during holidays, beach, fuel, general store and more. Just wish the rooms were darker for the early morning summer sunrise.

Nice place in general. Villas are dated and the one we stayed in had a damp musky smell to begin with. Resort rangers are awesome. Hotel staff not so much. It took 3 days and 4 times asking to get a light bulb installed.

If you don't get breakfast included you can pay a fortune for it or hunt it yourself lol like we had to lol..

We visited Kingfisher through a Web deal. Facilities could do with a modernisation. Pool area very nice and relaxing. Buffet breakfast ( part of the deal) was very basic. Staples presented but never hot and quite overcooked. Resort staff friendly but not engaging. Reception staff didn't go out of their way to be helpful. Only processed your check-in and checkout. Not really selling the other activities on offer. Didn't ask how our stay was. Easily accessible without the need of a 4WD. Great sunsets. Up close to the wildlife as well.

Idyllic, stunning pools , beautiful secluded beaches

Lovely place. Had a great time. But the food restaurant cafes should of been open longer hours. And more of a range. Bit more for children also..

Lovely sunsets from the sunset bar on the beach.
The resort is nestled in to the natural surroundings.
Nice restaurant, bar, lounge area around pool.

Fantastic accommodation, great facilities and the food was fabulous!

My family & I had an amazing time on Fraser thanks to kingfisher bay resort. Everything was so smooth from communication through to check out. Highly recommend & we'll definitely be back. Thanks again

Had a great time here, amazing staff. Wish we could have spent more than 3 nights. Only downside was bed a little uncomfortable and the walls were a little thin so could hear neighbors moving around their room. But wasn't enough to annoy us that much.

Will definitely come back again, probably with kids next time.

Ok but not great. Took advantage of special offer for 3 day visit. Failed to tell you that some venues closed for renovations and Covid restrictions have been applied to some food venues especially if your visiting mid week. Prices for food and drink can be a little on the high side but then you are a captive audience on an island. Otherwise ok for a relaxing experience. Beautiful part of the world.

Friendly and informative staff, great facilities, enjoyable breakfast. Heaps of stuff to do for all fitness levels and budgets. But only giving 3 stars as upon arrival there was a musty smell. When mentioning this to reception they sent someone in to spray some glen 20. After half an hour the smell was back, so we mentioned this again (day after) to staff and they would send someone to inspect, this didn t happen. The evening after when mentioning this again, they said they would send someone again to spray some more glen 20. They clearly didn t take our enquiry seriously and didn t even bother to check the room upon complaining. Not happy coming home to a smelly place for 4 days in a row.

Love this place.
Great spot to come back to after exploring Fraser.

Changed rooms 3 times but found a really nice one over looking the lagoon in a "newer" room. Try to get an upstairs room if you can. Beds are ok. Our aircon is leaking but that might be due to the humidity outside. Buffet breakfast is ok but more knowledge and variety for those with allergies is needed.

I hate when company's gouge people. This resort is an example of that behaviour.
The rooms are 2.5 star, with the highlight being a decent shower. The Queen size beds are two doubles that are fixed together. It's dodgy at best. Our AirCon worked but the swings were broken. The adjoining room doors were broken and dangerous. They were reported the first day, again the second and were never attended to. Kids weren't able to open them without struggle and a few tips were bleeding because of them not having working door stops. Staff figured I should shove the bin in between the door and frame. Phail.
The PVC shutters on the windows were such a horrible idea, especially when you plant the palm trees too close so any wind causes sounds like a hurricane ripping the roof off to echo throughout the night. The same engineers that designed Brisbane's ring road probably designed the resort.
The restaurants were a joke (Moheno and Sand Bar) especially considering the prices. Nothing was fresh, all canned/frozen and bottled stuff. The food, especially the specials were dry, overcooked and took way too long to arrive (Moheno). Several times orders were either forgotten or extremely late after everyone else was served. The exception was the barramundi fillets. I suggest ordering it for every meal. (Moheno)

The breakfast was over priced, simple things like syrup for the pancake machine was too much to ask. There was one coffee machine for the whole resort that functioned ~40% of the time. Often there were not enough cups available for things like juice and water and querying for more resulted in disappointment.
On checkout it was obvious why the staff had pushed patrons to room charge since they gouge their customers for a CC surcharge on checkout, even for Visa and Mastercard. It's must be to hard to use a calculator on an island to figure out how to charge enough for overpriced rooms since 90+% of the patrons would be using a Credit card at checkout. Bloody gouging thieves. Accor, you never cease to amaze me. I did complain about this when checking out, seems quite a few others felt the same way, seems mgmt doesn't give a stuff.
One last comment... The resort was family friendly, however, when I tried to order a double at dinner, was refused. Apparently, no drinks could be served with more than two shots. When I travel with children, I expect not to be treated like a bloody child too. I'm paying, so make me a drink the way I want it. Bloody nanny resort. Be sure to bring your own drinks and make them yourself. My long Island iced tea, 16$, tasted like some tequila crap and was not finished. It's the bloody little things that do my head in. Why is it so hard to get drinks Right? I might bring a cocktail book is IF I come back (next time might just camp).

Great spot to visit for a day trip when staying on Fraser Island, would love to book a few days at the end of a camping trip to unwind there...

wow. firstly, fraser island, what a incredible beautiful place!!! beach, sunset, trees, you have it all when you visit fraser!!!! what a stunning island!!! kingfisher bay resort was incredibly beautiful and easy to navigate around~!! maps everywhere to guide you!! a bit pricey but lovely resort!!!! staff here are so so friendly a welll~!! rooms were pretty clean and tidy~ big spacious place in the villas~ amazing place to have a family holiday!!! villas have a personal outdoor deck too~ lovely to have meals on and enjoy the fresh air~ lobby, restaurants and cafes within the restaurant are also lovely facilities!!! lovely food and service~ everything is a bit pricey but common for resort prices! the pools are also so lovely to swim in!!! a few mins walk from the beach and sand which is beautiful ~!! highly recommend if you want a unforgettable holiday~!

Great spot, plenty to do, handy to all the sites to see on Fraser Island.

Lovely room, great location. The villas are definitely the way to go IMO, especially if you are going with friends or family. The three bedroom villa had plenty of space.

Days accommodation, expensive and average food. But a nice place to stay and experience Fraser Island

Awsome place. Friendly staff,very helpful. Magic island.

Nothing amazing nor terrible. It seemed like there were a lot of new staff who made some mistakes that were quickly fixed. The sand bar food was good and had a good atmosphere. Great for one night after a week of camping but I wouldnt stay longer or go exclusively to Fraser Island for this resort.

Awesome place to stay. The sunsets are amazing!!!!

Myself and my partner were guests overnight at the resort as we are looking for a suitabke wedding location. We were delighted to have been given a free room for the night, and a guided tour of all rooms and locations the next day. All staff were happy and helpful at every stage and our gift was very thoughtful. The rooms were slightly dated, though the view and overall vibe were amazing.

Great location, need to continue with renovations, friendly staff.

Reasonable price, clean, good food (great buffet for breakfast which is included in price). Great outside area with a huge swimming pool. The only resort on Fraser Island and I think it should stay this way as Fraser Island is on World heritage.

Fantastic..our Ranger Tess is brilliant and so knowledgeable

Fantastic. Staff were amazing. A wonderful day learning about the resourcefulness of our native Australians.

Topped a day off after fishing the Harvey bay....with an amazing cocktail jetty views

Is already a great island, but organizationally there is still potential. The ordered champagne bottle for the birthday had landed in a wrong room and a few small mistakes. But if you have no paid special wishes, it is very nice here.

The resort, the staff were amazing the villas are independently owned and some really should be two stars If that, same price my brother in law and family scored a renovated one so you actually would want to stay in there, we got a villa with a spa and thought why not we went over for a wedding, lights didn t work, it looked like we went back in time, they could at least upgrade the couch come on for what you pay, I think the pricing per night should range and guests be advised of villas that are updated or not because same price to stay in an uncomfortable dark and gloomy place to a bright feeling place what would you choose, again staff, resort and pools won t complain especially the wedding planner she is so friendly to guests.

Beautiful !! The staff were wonderful. We ate at all the venues and we were served by enthusiastic helpful staff.

I'm currently mobilising with walking sticks slowly. When we arrived at reception the check-in staff moved our room closer to the complex centre. There are ramps everywhere. The Staff are friendly helpful and yet unobtrusive. There seems to be a really relaxed feel or atmosphere about the resort. The cabin accommodation blends in with the environment. The pool complex is lovely. The pools have ramps to walk into the water, which makes it easy for me. It has been a great place to get away and just relax. We saw a lovely big goanna 6 to 8 foot long meandering through the sands around the accommodation huts. At night the birds are a joy to listen to. We will be coming back here again.

Best resort ever
Nothing was to much trouble
Staff made the holiday great
Food was great
100% satisfaction

Very nice and clean place to stay in the Fraser Island

The rooms didn't seem that clean at all, there was a very nasty smell in ours. The food was terrible and extremely overpriced. If you visit, make sure you bring your own food!!

Well well well. Accor need to step up and invest in systems, processes & overall renovation to support the very helpful staff. So, food is excellent, staff very willing BUT the villa, 537, we stayed as a family of 4 in was tired and dated. Plywood doors, flecked carpet, chocolate tiles, really let it down. Given the captive nature of the resort, this is expensive, lack of quality. As to processes, just be wary of front of house, reception. Again very cheerful and bubbly, but they miss things. Here's one example: booked a night walk, turned up later quite excited to be told a) no booking, so walk was cancelled b) on checking out 3 days later, the night walk was on the bill. Another simple process miss: informed we need to checkout by 10, but bags would be collected and stored for 2pm ferry departure. Went whale watching, awesome, came back & firstly, no bags found in storage room, then told they were in "delivery truck", and so when asked to retrieve, as we wanted to change, front office/reception called the porter to be told that they'd be taken over to the mainland reception on the 10:30 ferry!! Imagine however, you had medicine in those bags. Anyway, this review is NOT to detract from helpful staff BUT to make you aware that this resort has its foibles and to make you aware...eyes wide open! By the way, arrange your trips on the mainland, with the actual operators. A bit more effort, but saves you money & any hassle as this hotel, resort sorts itself out.

The resort rooms are old and the counter staff is not professional.

Visited on a days trip that came with lunch, however was very disappointed with the food! I ordered the Rainbow salad that specified chunky avocado and grilled sweet corn, what arrived was two dollops of mushy avocado on the side with what looked like 10 pieces of tinned sweet corn and tasteless quinoa. When I had made this known to the staff, I was told that the chef had written the menu and made a mistake on the wording on the menu... Back to the drawing board for the "Head chef " me thinks.

Saying this, the general facilities in the resort are very good with a few lovely pools and a tennis court.

Excellent place for a holiday. Sunset cruise was brilliant and the staff were really friendly. Elvie and Conor on reception were wonderful.

Awesome place, great outdoor decking. We stayed at a Banksia villa back in November last year. The place to go for a relaxing weekend!

One of our favorite places to stop when sailing the Great Sandy Straight at Fraser Island. The Sand bar has nice meals, a swimming pool and is well priced. The Pontoon bar is a top spot to enjoy a drink and watch the sunset. Don't know much about the resort as we anchor out the front.

Villas dirty. Minimal food items available at general store - junk only. Beauty spots tour enjoyable and educational.

Great place to base a Fraser Island escape. Part of Mercure Group. Variety of food options and prices, but room for improvement in taste & temperature.

Staff great. Island beautiful. Resort is tired. Room had old musty smell. Tours were great.

A few of the amenities could have been cleaner but overall the resort was really comfortable. Wish the wifi was free.

Great adventure, beautify spots tour with PT, awesome commentary along the way this place is a must see.

Great resort, fabulous food and the great staff were very friendly and courteous. Extremely relaxing location where you can do nothing or indulge in a variety of outdoor activities. The only downside was our room was a bit tired, but clean with a very comfortable bed.

Delightful and nature environment loving it thus far, heaps to do

The resort is fine but NEVER HIRE 4wd THERE, whis is promoted upon booking. CARS ARE OLD - some from 1996, POORLY MANAGED VEHICLES. ON THE DAY OF BOOKING TWO CARS BROKE DOWN. THEY PROMISED US LANDCRUISER AND THEN CHANGED TO HILUX, WHICH IS SMALLER LESS COMFORTABLE TRACK, NOT AN SUV THAT WE BOOKED. BUT AT THE SAME PRICE. THE MANAGER MICHAEL WAS RUDE AND OFFENSIVE. I RECOMMEND MAGIC FRASER 4wd HIRE. Better cars with more models to choose from.

This place is amateur hour. Rubbish food, beds are terrible, service a joke, prices don't reflect a 3 star resort.

An awesome and relaxing resort. Plenty to do and complimentary tours with the rangers. We had a very enjoyable native tree and foods tour this morning with Kaylee (ranger) the staff very friendly and efficient and the transfer and check-in seamless. Beautiful natural settings. Enjoyed a delicious paper bark wrapped barrumundi in the Seabelle restaurant last night. We highly recommend kingfisher Bay resort. Can't wait to come back will stay longer next time.

Great atmosphere. Genuinely helpful staff and a great event team.

Great place to getaway and take a break, pools are wonderful and relaxing. Fantastic breakfasts which are included in price....Lunch & dinner prices are a bit over the top as is the drink prices, mainly catering for the overseas travelers who have big credit cards with money to burn.......

Really enjoyed my time here. The resort is lovely nestled in amongst the vegetation. The food is excellent the staff friendly and helpful. Lots to see and do or just laz beside the pool...your choice

Great lunch & well priced & the pools were fantastic!

Fraser Island is a beautiful Island which must be seen. But this resort is expensive compared to the quality of the rooms and the food. If staying here I would recommend renting a car and drive on the beaches! Wonderful experience

Fun tour with an awesome guide. Island is absolutely beautiful. Good food.

Beautiful resort.
A couple of slight hiccups quickly fixed.
Tiny lack of information re in room credits and departure info.
Excellent cocktails.
Hard working staff.
Would return. Stunning spot. Recommend 3 nights.

Had a fantastic 4 days stay at Kingfisher Bay Resort. We parked our car, checked in and dropped off our luggage at the mainland reception. A short bus ride to the jetty and a 50 mins barge journey to the island. Once we arrived on the island, we were taken to the main building.

All staffs including the rangers were friendly and welcoming. Our luggage was in the room already when opened the door. The room is massive, has a balcony overlooking some bush land. The decor is a bit dated, especially showing its age in the bathroom, but overall clean and tidy and comfortable.

There are plenty of paid and free activities you can book via the resort. Our favourite ones is the bush tucker talk and taste. Informative and entertaining about bush foods. Very good value for money. Another must join activity is the Beaty spots 4WD tour. It s a full day trip, take you to the most famous spots on Fraser. There is also a daily free ranger guided walking tour.

In my opinion, if you re new to Fraser Island, staying at the resort is a very good introductory trip to the island before taking on your own 4WD trip. We have had a great time and can t wait to come back.

Kingfisher Bay Resort was great. Friendly staff, lots to do and good food and not too expensive.