Well well well. Accor need to step up and invest i...

Well well well. Accor need to step up and invest in systems, processes & overall renovation to support the very helpful staff. So, food is excellent, staff very willing BUT the villa, 537, we stayed as a family of 4 in was tired and dated. Plywood doors, flecked carpet, chocolate tiles, really let it down. Given the captive nature of the resort, this is expensive, lack of quality. As to processes, just be wary of front of house, reception. Again very cheerful and bubbly, but they miss things. Here's one example: booked a night walk, turned up later quite excited to be told a) no booking, so walk was cancelled b) on checking out 3 days later, the night walk was on the bill. Another simple process miss: informed we need to checkout by 10, but bags would be collected and stored for 2pm ferry departure. Went whale watching, awesome, came back & firstly, no bags found in storage room, then told they were in "delivery truck", and so when asked to retrieve, as we wanted to change, front office/reception called the porter to be told that they'd be taken over to the mainland reception on the 10:30 ferry!! Imagine however, you had medicine in those bags. Anyway, this review is NOT to detract from helpful staff BUT to make you aware that this resort has its foibles and to make you aware...eyes wide open! By the way, arrange your trips on the mainland, with the actual operators. A bit more effort, but saves you money & any hassle as this hotel, resort sorts itself out.