Nice place, lowest service I've ever had at a reso...

Nice place, lowest service I've ever had at a resort. When we arrived we were told the room was just vacated and would be cleaned. Four hours later, crying baby, exhausted family still waiting. We asked if they could just change rooms to a clean one for guests not yet arrived, but the concept of managing logistics to have bags delivered to a different location was, for reception, like looking at a Rubik's Cube. Hopefully our vacation will start before dinner.

Update: Hour five. Baby taking a nap in a lounge. Still waiting.