Mccue Systems Inc Reviews

Rude staff who don't have any idea of customer service. I have witnessed staff treating guests with prejudice based on color. Worst human beings. I tried helping one of the affected guests and that's it. Will never come back again and recommend shun business with them.

I was there for an event. event room was very spacious and the staff were professional.

One of the best hotels in San Francisco. It s a little bit far from downtown but they offer very convenient shuttles. Loved it

Great hotel. Spacious rooms, great customer service.

Great room, view and service. Free trolley to local downtown with numerous resturants and shops.

I was here for a conference a few years ago and they've done some remodeling because the rooms look a lot nicer and more modern. Also the service of the staff was great as well.

These extremely spacious suites will blow your mind when you first enter. Ask to face West or north. Those are the best views. The balcony is just big enough to stand out on and close the door. It does get cold and the heater doesn't work More

When I got to my room the shower head was broken had to wait 30 mins to get it fixed. Asked for towels but never got them and the staff was nice.

The EMBASSY IS THE PLACE TO CELEBRATE & PERFORM BUSINESS

THE MANAGEMENT& STAFF MANNERS ARE BEYOND REPROACH

PAR EXCELLENCE

This place is great! The staff are very friendly. The cleaning team does great work. The views are breath taking.

Needs an update, however, they feed you breakfast in the morning and get you drunk during the evening reception 5:30pm to 7:30 pm... My wife loves the place.

Very nice view. Really recommended for the night before a morning flight.

If this is all there is in the area I guess I'll stay...

This was the worst Embassy Suites I have ever stayed at. The mattress on the bed were so very old that it felt like you were sleeping on a board. There was black mold in the bathroom. The lamp shade was cracked. The breakfast was so bad. The potatoes and sausage were so over cooked.

I have not visited Embassy Suites for any reason than... there's a small pier, which is nice to fish..

Was here for a special event. Everyone here was very friendly. The wait stuff are very professional.

What an experience it has been to say the least. We checked in, went up to our room and found that there were people staying there. Awkwardly shuffled out and went back to the front desk. They didn't apologize or say much else, just gave us a new key card. How can you just do that?? The front desk staff have been absolutely horribly rude. The key cards in general kept getting demagnetized so we constantly had to go down and get new cards (they never asked for our ID to get the cards). And then one morning I went down to get a new key card, the woman wouldn't give it to me and kept asking when I'm checking out...and then refused to give me my card.
Food: the tavern is extremely expensive and the staff doesn't pay attention to you, so it's really hard to order. The coffee is horrible, the breakfast was really good, and the complimentary drinks and snacks weren't too bad either.
Rooms: half the outlets don't work, the fridge was super loud all night (I've stayed in multiple rooms, they're all like that). There's a weird scent in the rooms initially, but you can air the rooms out with the one window. There's no where to hang towels either in the bathroom.
Front desk: seriously need to go through hospitality training! Just super rude. When checking out, the man just stared at me after with this look, and I asked, "so can I get my receipt...?". He just printed and handed it to me without saying anything after. They were not helpful and very rude. Hopefully never staying here again. I actually went to the DoubleTree to get food there and they were all so warm and nice there! Staying there next.

Nice hotel over looking the Waterfront of the San Francisco Intnl Airport. Rooms could use facelift. Bathtub needs to be resurfaced. Pant was chipping from the tub! Nice breakfast while being surrounded by a beautiful Planetarium. The front desk clerk JUSTIN was great, and always had a smile. He accommodated us when needed.

Great breakfast buffet, happy hour for free from 5:30 to 7:30, and very nice view of the SFO & San Francisco Bay Area. It's nice because you can see the planes land right over the water from your room. Fun for the whole family or even a romantic dinner or a business meeting on the veranda. Totally worth the price!

Friendly staff when dealing with two separate reservations & complimentary vending that had run out of drinks or was inoperable. Room was big & nice when traveling with a child. (2 tv). Had premium room that had a sliding door opened to a small balcony overlooking the waterfront that had great view to watch sunrise/sunset. Breakfast was good. Made to order omelets & other items. Didn't have evening beverages but there is a nice bar on
site. Bathroom was a bit small but water pressure was good & high shower heads. Good location & offers shuttle service to local downtown. Would stay here again.

Nice hotel and the evening snacks were nice. The staff were all friendly and Miguel was so cheery and kind that he made the limited room service menu seem less off-putting. Of 5 elevators 2-3 we're out of order and since there wasn't a good internal staircase it was frustrating. Also I wish the gym was 24 hours since I keep East Coast time even when I travel and wanted to work out at 4 am. I realize that's specific to me so I don't really ding the hotel on that one but it would be nice!

Rooms are pretty nice but kept us waiting for the rooms for 3 long hours as they were not ready despite prior booking

Great view of the water and the breakfast was on point.... mmm omelette station!

It's a good place to stay, relax or business. The waterfront room I stayed is so romantic. I like to look SFO day and night.

Great staff. Rooms were spacious and comfortable. Provided space heater for additional warmth on moderately chilly nights.

One of the worst Embassy Suites I have stayed at. It is in need of some updates...i.e. it is worn out. Honestly you might do better at the Hilton Garden Inn across the street. Both are Hilton properties.

Always great and welcoming; would be even better after the current enhancements are completed. Still very calming and relaxing...

I Loved The Huge Atrium It Gave me a Old hotel Vibe with Elevators I Loved all of the Greenery Sadly The pool wasn t open due to social distancing But amazing Would come
Again!!

Bring earplugs and maybe a vacuum. This place is as loud as it gets. Carrots and goldfish crackers for the evening snack session?! C mon now.

Went to shower and noticed that me and my 2 registered guests were only fitted with one bath towel. Had to call down to the front desk to get more.

Don t plan on using the hot tub or pool because they re overtaken by loads of tweens until 10pm. By that time, I had to get to bed. Very frustrated.

If management is reading this: please have the housekeeping manaher conduct random audits of some of rooms, as ours was pretty seedy. Carpeting felt dirty to the point that I wore my shoes within the room. The sliding door was decorated with a variety of greasy smudges and smears.

The front desk staff were very nice and the food in the restaurant was pretty decent.

Solid business class hotel but 3 stars because they have central air and you cant control temperature in your own room. I was freezing as it was 63 degrees in my room all week. I set my thermostat to 80 but its just for show.

Very nice hotel right on the bay by SF airport. Lobby is huge. Very nice!

This is one of my get away retreats here in the Bay Area!!! A Hidden Gem Waiting 2 Be Found!!! Best Hotel in Da Bay!!!!

Great interior, spacious and good views. The shuttle service to the airport/BART is a lifesaver!

Location is great, right next to the water. You can view the airplanes landing from here. Great place to stay, eat and visit.

They have some construction going on at the moment, but it doesn't impact use or enjoyment very much. Good burger and view in their restaurant.

Hotel room was super clean with good food and even a happy hour in the afternoon and a heated indoor pool

Great hotel! Perfect location on the water. Also walking distance along bay area to a favorite seafood restaurant. Airport shuttle also available. Within 10 mins to airport.

Great location, super nice staff was always helpful had the best time and planning to go again real soon

One of the best, stayed here twice already, highly recommended it.

This hotel was great! I emailed them ahead of time letting them know we would be arriving late and that it was my husband s birthday. Our flight got delayed and we ended up not getting to the hotel until after 2 am. When we arrived we were already checked in securing our room which was appreciated since they were fully booked. The view from the room was great. And they left a birthday card and a box of chocolate for my husband for his birthday. The free breakfast was good as well. We will definitely stay here next time we are in town.

It's a bummer that such spacious rooms still have such piddly baths, but the bay views make up for it.

Quiet and the breakfast is great if you get in early enough

What a joke! Called before trip trying to add additional guest info on reservation and the receptionist just brushed me off to deal with expedia directly in a rude manner. Checked in 5 rooms supposed to be bay view with 2 double beds. How thoughtful to scatter all rooms into different floor. Payment has to be made per room separately which took over 15 mins to check in (not counting the time standing in line). Finally got to the room, 4 of the supposed to be bay view rooms were looking at parking lot! 2 of them were one king bed only, so we have to go back and forth with the front desk to deal with the situation. Hotel was saying they were fully booked and there's no other "correct" room available. It would be better to inform your guest when there's an issue instead of just sent us to the room thinking that we won't notice there's only 1 bed instead of 2? I checked with the front desk when she was issuing the keys on the room type and she never mentioned anything then. Breakfast time, multiple times it happened that we got up to get food and our table was cleaned and some random guest just occupied our table, it's like third world people fighting for food here. I can go on and on but I guess it's not necessary at this point....was never this disappointed at any embassy suite. Being close to the airport might win your business but everything is way below par here. I'm staying somewhere else next time.

The only good thing about this place is the breakfast and pool. They need to fix the air conditioning in this place.

Good property and staff, great location if you need something proximal to SFO. A fair number of rude/inconsiderate guests the spring break Saturday night we were there; I'm unsure if this is typical for this property.

It so amazing and the swimming pool was deviene and the hotel room looked great and to me it feelt like home

Great breakfast, room was pretty clean. Nice for families

This hotel advertises a free shuttle. However, when other members of my party arrived on a Wednesday evening no shuttle ever arrived and they had to take a cab. When I arrived on a Saturday evening I waited an hour or so for the shuttle with 2 other hotel guests. When we called the hotel to check on the shuttle an employee told us that the shuttle had been there already and we had missed it. When I told her that all three of us had been standing there and no shuttle had ever arrived she hung up on me (if anyone in managemt is reading this-this was Saturday January 5th 2019 around 7PM).

Be advised the hotel is heat only and has no air conditioning. Hotel needs attention. Bathroom sink didn t drain, ironing board broken, one light broken.

When we returned to the airport the shuttle was on time but driver didn t speak English and dropped my family at the wrong terminal.

Be very wary if using this hotel because of the free shuttle. We saw some hotel shuttles come around four or five times before this one ever came once.

The hotel is dated. The phones for services are seldom answered. When we stayed, Feb 16 and 17, one of the elevators was down.
The coffee machine wasn't working, and it took a 1/2 day to be replaced.

I rated overall 4 Stars, because the friendly, and highly professional demeanor of Aida, at the front desk.
Aida should be rated a 10. She was always kind and very welcoming, when we checked in.
She provided details about things to do, and what to avoid in the area. Suggested what to visit, etc. I can't praise her enough. She is the type of professional person we would dream about having on staff. If it wasn't for her, I would rate the overall experience a 2. Thank you.

There was no hot water in the Shower at 7:30 am on Sunday Dec 16th, and I let the water run for about 15 min hoping it would warm up. The complimentary breakfast was far below the standards of the normal Embassy Suites breakfast. There was no separate steam table of precooked breakfast items (scrambled eggs, bacon, sausage, pancakes, potatoes) no fruit bar only bananas, no bread and sweet roll section. If you wanted anything you had to wait in line for it to be cooked and the person cooking was not a very good cook. It took her six eggs with broken yolks before she could do eggs over easy and I finally said forget it just give me a broken one. The French toast was burned and you had to almost fight with the person serving the bacon and sausage to get more than two pieces of bacon.
The room temperature controls just seemed to be controled from elsewhere, the unit came on sometimes and the just went off no matter where the temperature was set.
The room had the smell of cheap cleaning liquid and the hallway carpets looked worn and discolored.
The only night we went to the managers reception we walked into the bar area and as we walked through the doors into the bar we were immediatly treated to the view of the back of a young black man, probably early twenties, covered in tattoos who had his pants down to just above his knees and his butt sticking out covered by a flimsy tee shirt. We just turned around and walked back out.
I have enjoyed staying at this motel many times over the last 10 plus years but think this was my last stay here. It is going downhill rapidly. Also, your once beautiful inside courtyard trees and palms seem to be covered with dust or anemic, they are taking on a greyish color.

Big clean room. Friendly service. Free full breakfast. Highly recommend.

We d like this embassy suites, but be aware if you do a park and fly there and your flight comes in after midnight, and you have a room booked there, They may give it away, so when you get there at one in the morning you won t have a room to stay in, so they send you to a crappy Homewood suites.

Terrible beds. Terrible service. Never staying here again.

This hotel is very nice, about a mile from the airport and the nearest town. The suite is clean and bed very comfortable.

Power kept failing and generator eventually stopped being enough. Other than that the stay was fine.

They charged for the room three times and wouldn't answer for a reimbursement

Very nice Embassy suites. Good breakfast in the morning and friendly staff.

Great views. The rooms could be updated, but cozy. Friendly staff, mostly. Liked the breakfast buffet. Indoor pool. Bar/restaurant is nice. Excellent location.

That day I was only picking something up from front desk left by a friend who was a guest, but could tell by hotel itself and the waterfront path/view that it was a very pleasant place to at least visit, dine and/or actually stay as a guest, if I ever get the opportunity...and so much so, that I didn't want to leave so quickly that I decided to browse in the gift shop and pickup a lovely well made & embroidered sweatshirt to wear with pride as an SF native local "I SF"!