What an experience it has been to say the least. W...

What an experience it has been to say the least. We checked in, went up to our room and found that there were people staying there. Awkwardly shuffled out and went back to the front desk. They didn't apologize or say much else, just gave us a new key card. How can you just do that?? The front desk staff have been absolutely horribly rude. The key cards in general kept getting demagnetized so we constantly had to go down and get new cards (they never asked for our ID to get the cards). And then one morning I went down to get a new key card, the woman wouldn't give it to me and kept asking when I'm checking out...and then refused to give me my card.
Food: the tavern is extremely expensive and the staff doesn't pay attention to you, so it's really hard to order. The coffee is horrible, the breakfast was really good, and the complimentary drinks and snacks weren't too bad either.
Rooms: half the outlets don't work, the fridge was super loud all night (I've stayed in multiple rooms, they're all like that). There's a weird scent in the rooms initially, but you can air the rooms out with the one window. There's no where to hang towels either in the bathroom.
Front desk: seriously need to go through hospitality training! Just super rude. When checking out, the man just stared at me after with this look, and I asked, "so can I get my receipt...?". He just printed and handed it to me without saying anything after. They were not helpful and very rude. Hopefully never staying here again. I actually went to the DoubleTree to get food there and they were all so warm and nice there! Staying there next.