The hotel is dated. The phones for services are se...

The hotel is dated. The phones for services are seldom answered. When we stayed, Feb 16 and 17, one of the elevators was down.
The coffee machine wasn't working, and it took a 1/2 day to be replaced.

I rated overall 4 Stars, because the friendly, and highly professional demeanor of Aida, at the front desk.
Aida should be rated a 10. She was always kind and very welcoming, when we checked in.
She provided details about things to do, and what to avoid in the area. Suggested what to visit, etc. I can't praise her enough. She is the type of professional person we would dream about having on staff. If it wasn't for her, I would rate the overall experience a 2. Thank you.