This hotel advertises a free shuttle. However, wh...

This hotel advertises a free shuttle. However, when other members of my party arrived on a Wednesday evening no shuttle ever arrived and they had to take a cab. When I arrived on a Saturday evening I waited an hour or so for the shuttle with 2 other hotel guests. When we called the hotel to check on the shuttle an employee told us that the shuttle had been there already and we had missed it. When I told her that all three of us had been standing there and no shuttle had ever arrived she hung up on me (if anyone in managemt is reading this-this was Saturday January 5th 2019 around 7PM).

Be advised the hotel is heat only and has no air conditioning. Hotel needs attention. Bathroom sink didn t drain, ironing board broken, one light broken.

When we returned to the airport the shuttle was on time but driver didn t speak English and dropped my family at the wrong terminal.

Be very wary if using this hotel because of the free shuttle. We saw some hotel shuttles come around four or five times before this one ever came once.