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I recently had a need for a truck for our business...

I recently had a need for a truck for our business. I was referred to McCoy & Mills Ford from few of the trusted sources. So I went and engaged with this dealership.

The end to end process took a few days. This is not because of McCoy & Mills Ford. It was because I needed to work through my own tendency to buy foreign made cars. My sales person (Paul Smock) was there for me and made me feel at ease at every step. He let me go for few days to work out what I needed to work out, even we had the details of the deal all drawn out.

To me, this is good customer service. Giving me room to work things out at the risk of losing the deal. Well, I had my truck for the past 2 weeks and I don't regret it for a moment. McCoy is a local business to me. As a small business myself, I will do my part to support it in the ways I can. I know where I will go when we need our next vehicle - for the business and personally.

When we arrived at the dealer, we were met promptl...

When we arrived at the dealer, we were met promptly and shown the vehicle we were interested in looking at. Ruben was very helpful, as was Anthony on the phone. After test driving the Ford Flex we came to see we decided to purchase the vehicle. Working with Ruben and Chad on financing we found a deal that fit into our budget. In all, we came away with a car we liked and a dealer experience that was good. I would highly recommend this dealer to anyone looking for a Ford.

All the staff was great! Starting with Leena and B...

All the staff was great! Starting with Leena and Bonnie with online sales. Very efficient and courteous! Then Tim my salesman was wonderful! I also want to thank the manager (sorry, cant remeber his name) and all the rest for getting me a fabulous car at a fabulous price! Eric did a great detail of the outside of my new car! My only wish was that there would have been enough time for the inside to be detailed also.

I stopped by to pick up a spare key Richard had fo...

I stopped by to pick up a spare key Richard had found for my 2013 Explorer. Steve was nice enough to help me and get the code for unlocking doors. The service people were great and I purchased a dash cover from Jose in the parts dept. What a great experience. You need a car or truck, McCoy Mills is the place to buy, Robert

Purchased a truck here last week from Ron Demos, i...

Purchased a truck here last week from Ron Demos, i am a pretty busy guy, so Ron took the time and difficulty out of the buying process and turned it into the easiest process! great place,, great selection of vehicles.. will definitely be back

I really enjoy my experience at Mccoy Mills Ford. ...

I really enjoy my experience at Mccoy Mills Ford. Joe the Service Manager was extremely helpful in my questions regarding my repair. Job was done as promised. The only bummer is that they are on the expensive side. You get what you pay for. I highly recommend McCoy Mills.

Had a great experience at Mcoy Mills Ford, everyon...

Had a great experience at Mcoy Mills Ford, everyone there was so nice and helpful, and I would like to give my salesman Jim Bright extra kudos!! We had a great time talking thru the whole process of buying my truck, it made the time go by faster, thanks Jim for your hard work and it was a pleasure talking to you!! And thanks Mcoy Mills Ford!! Love my truck!!!

Very efficient service on my hybrid. All recommend...

Very efficient service on my hybrid. All recommended services performed fast. Other reccomendstions were not forced as "up-sells."

Get you Ford vehicle serviced by your Ford dealer -- no I don't work there, you will just be very surprised at 1) how much more they know about your car than your local 'mechanic,' and 2) how very competitive, and often less expensive the dealership is for routine maintenance items.

Absolutely love this place. They always treat you ...

Absolutely love this place. They always treat you like family. I have services all my five Ford's here since day one. I truly appreciate Jacqueline's hard work and dedication. Danny and Art are also amazing they all lead from example from their rock star manager. This place is always honest and attentive with their service and prices. I highly recommend it. Thank you again for another great experience.
If you are looking for a great place to feel comfortable to service your car in need do it here and ask for Jacqueline she is my favorite. She will make sure you are treated with excellent care and your car will get the perfect quote on what you need.

I would like to apologize wasn t the best way to h...

I would like to apologize wasn t the best way to handle it, for my last reviews I just wasn t thinking straight , I was just a bit mad that it took longer than I thought, but you guys are the best you guys did everything you guys could do , the staff are really great and you can t beat their prices , this really is a amazing dealer. Friendly staff amazing service if your looking for your first car purchase, this place is the place to go , they made sure I left the dealer happy. It s worth the drive . Please disregard my last review , best dealer hands down ! I would recommend this dealer to my friends and family and to whoever is looking for a car/truck purchase or to get your vehicle Services!

I took my car and I dont think the issue was resol...

I took my car and I dont think the issue was resolved. The issue still happens, and a disappointing that when I got in my car it smelled like cigarettes.

I've just been having many issues with my car and it's a lease. Makes me not want to keep it or get another Ford.

Thanks,

2006 Mustang tune up - spark plug replacementAfter...

2006 Mustang tune up - spark plug replacementAfter I read all the issues people encountered while attempting to replace the spark plugs for this model year, I decided to get started early and replace the darn things.with 84000 on the odometer, I'd say I was just in time.I usually go the the local Pepboys for auto maintenance, but the master mechanic explained that if the plugs break, he has no extraction tools for it. (I appreciate straight forward and honest people like him).First I tried the dealership on Beach, but they quoted me $300+ on the phone and later changed to $500 when I got there, so I didn't feel comfortable with that.Then I tried this one, which acknowledged the risk and explained to me what process they were going to use to minimize the risk, and the cost of extracting broken spark plugs should that occur.The process was done within 2 hrs, and no surprises - the high marks go to them for being honest enough not to try and charge me for a couple of broken spark plugs - which they could have easily done.The waiting area does need a little improvement - perhaps with a bigger outdoor area (there is plenty of space) and wireless access would be nice.

Bought a 2020 Mustang and all I have to say is, I ...

Bought a 2020 Mustang and all I have to say is, I absolutely love it. Big shout out to Jim, and Al. If you guys want a good deal on anything, I definitely recommend both of them. One thing i did have an issue with, was the front license plate being mounted and having two big holes on the bumper. Other than that Everything was great. Thank you guys for taking care of us!

I bought a 2012 Ford Focus from Jim Bright at McCo...

I bought a 2012 Ford Focus from Jim Bright at McCoy Mills Ford in Fullerton. It was one of the best experiences purchasing a vehicle I have ever had. Jim has followed up with me a couple of times, he also helped schedule a return visit to fix a small item on my Ford. The people at McCoy Mills care about your visit there. I have bought many vehicles in my time, do yourself a favor and give McCoy Mills a try you will not be sorry you did.

Update, 5/7/2019
I had my car serviced yesterday. Another great experience, my service adviser Danny had me leave my Focus there and he said he would call me at 3: 00 pm. Sure enough right on time he called. I picked my car up and got the discount because I bought the car at the dealership. I have had nothing but great experiences at this dealership. From top to bottom the people at McCoy Mills Ford are the best. Another big plus they don't try to sell you something you do not need. When I need another vehicle or need service I will continue to visit McCoy Mills.

Update, 11/7/2019
I had my car serviced yesterday it also needed 2 recalls and a couple of things repaired with an extended warranty I purchased when I bought my focus. Danny my service advisor always communicates updates to progress on my car. I will have to return because a part is on back order. Overall I'm very satisfied with the help I get from the staff at McCoy mills Ford. When I replace my car I will return to McCoy Mills Ford to purchase another vehicle. In the meantime I will keep returning to the friendly staff at McCoy Mills Ford In Fullerton for service. If you want to be treated correctly I suggest you stop by and see for yourself.

Gary Boyd and the other staff members were very fr...

Gary Boyd and the other staff members were very friendly and tried to make us feel at home.Gary work hard to get my wife and I into our new explorer. Gary stayed with us from start to finish. He even stays in touch with his customers to make sure that they are happy with their purchase. Thank you Gary and staff.

Mike & Bertha Boger

I don't normally send these kinds of emails, maybe...

I don't normally send these kinds of emails, maybe it's because their aren't too many people that offer the quality of service I received at your dealership when buying my new truck. Gary and Derek were just awesome from start to finish and every time I came in, your entire staff was extremely friendly, what ever it is that is in the coffee there, keep brewing it that way. Even your finance guy wasn't too pushy like other dealers. In closing, may I say that if we happen to buy another Ford, we will be back to see you, please commend your staff for the excellent service we received, and I will be telling anybody and everybody about your 1st rate operation, thank you.
Nick C

Called this dealership first for price out the doo...

Called this dealership first for price out the door gave stock # for the truck advertised, they gave me a quote I said great I'll be down. We get there and they say "Oh we made a mistake we didn't include the lift kit on the advertisement" so of course it was MUCH more. Mistakes happen I can understand that, but that's not our mistake and they should have honored that price if that's what there advertising! We would have purchased it outright on the spot. I'll NEVER go back & will tell my friends & family not to go there. Feel like it was just a trick to get us in. They quoted under $40K out the door when we get there they tell us It's over $45K without tax & license!

My experience with McCoy Mills Ford was for the mo...

My experience with McCoy Mills Ford was for the most excellent! My service write up man Art Bravo did a good on my write and follow up. Service took a little longer than I excepted for whatever reason.

The cost of service is what was expected. I had the works package for $39.00, my problem was the way it broken down on my bill:

1). Works-oil change, tire rotation and multi-point inspection.............$18.00
2). Filter asy -oil".."....................."."............................................................ 6.95*
3) Lube add 6 QTS OF MOTOR OIL"...".................................................... 21.00
4) Waste disposal fee ........................................................................... 2.04*

TOTAL. $47.99

It seems to me that the additional costs over and above the $39 works number was for those two items list listed above. I expected fee for disposal but not for filter asy. Which I thought would be included in the works.

The additional cost on my bill was for mounting two tires which came to $30 and also the sales tax which came to about $2.24 give me a total of $80.23.

The coffe was good as was the water, but no Danish. The GM service provides Danish in the morning and sandwiches for lunch (SIMPSON BUICK).

Jim Bright was really helpful with my order and he...

Jim Bright was really helpful with my order and helped walk me through the steps quickly. Wasn't pushy at all, he was just happy to have us come in. Very friendly and personable. I financed with School's First which wasn't a problem, they pretty much did all the work for me. The whole process took about 2 hours and I left in my first new car!

Ron went over and beyond to help me find the right...

Ron went over and beyond to help me find the right vehicle that fit my needs, which was safe for my 7-month-old daughter and fits my budget. No other dealership has done for me what McCoy and Mills have done. There is no place like it and I would never purchase a vehicle anywhere else.

It was a pleasure working with this dealership. No...

It was a pleasure working with this dealership. No pressure. They really took the time to explain all of my options. I was very indecisive between two different option packages, but they gave me all the info and time I needed to make the right choice for me. Add to that, they had great buying incentives going on so I got a great deal too! Thank you!