The drop off want smooth, my service Advisor Steph...

The drop off want smooth, my service Advisor Stephanie Hugo was very professional and polite. When I asked for a car wash she wrote it on the ticket and I was on my way. I was due for an oil change and tire rotation. Got a call back about 2 hrs. Later and Stephanie said vehicle is getting washed and will be ready by the time i get there. They called me at 9am i didn't pick it up till noon, and the car wash never happened, wish technicians would read all the notes.