Mark Miller Toyota Review

I was able to get a last minute appointment to replace a headlight & taillight before a long 10hr drive through expected snow and fog. I asked if I could also get an oil change and they were able to squeeze me in! All in all, I was in and out in an hour. Great friendly service.

Very friendly staff. They are fair and very helpful. Lyle is a very knowledgeable, friendly and helpful sales person to deal with. The whole experience from start to finish was a pleasant one and I would recommend Mark Miller Toyota in a heart beat if you are looking to buy a Toyota.

First time buying a new car and they had exactly what I wanted. They we very knowledgeable and friendly. Would definitely recommend others to get a car from here.

I bought my first Toyota in 2007 and I have moved many places within Salt Lake County, Utah County and Sanpete County. Because of the outstanding service my husband and I have always dealt with Mark Miller Toyota for service and the purchasing of 3 more Toyotas over the past 16 years. They are a great company. We love their ethics and also the amenities that make going their easy and pleasurable. The first Toyota I bought there by the way ,now has 273,000 miles on it and runs great because of their great service department. Can't say enough good about them!

Quick and transparent service. Cheap place for an oil change too.

Just getting around to writing this review. I should have done it a month-and-a-half ago following my experience but here goes anyway. I bought my FJ 8 years ago from Mark Miller. The sales experience was by far the best I've had at a car dealership (I know - the bar is low). I have faithfully had the FJ serviced as required at said dealership which has also been positive. forty five days ago I had a routine oil change done. Following the service they told me that all but one of the bolts holding he skid plates were broken off. I was not happy and wrote a service review to that affect. After trying to fix it myself and following a little "easy out" hell I called the dealership resigned to pay to have it fixed. They took me right in, acknowledged that their service personnel had probably broken the bolts off with their air wrenches and commenced to fixing the thing, Two hours later ,Brian, the service guy, had replaced all the bolts and I was out the door - no charge. Despite my initial unpleasantness they were polite and responsive to me. Thank you Mark Miller service, you have my respect and my loyalty. And, I have resolved, with limited success, to be a better person.

Stopped by for their parters department, only one guy being helped, was not acknowledged and the other parts guy seemed interested in helping. He would interact with the other parts guys and customer, waited for about 5-8 minutes and still no acknowledgement. Going to the other miller to purchase my parts.

I visit Mark Miller Toyota for my routine Toyota Care appointments and have always had a positive experience. Scheduling appointments is a breeze (I typically call and schedule, and almost always get the day and time I want) and the wait time while my car is being worked on is impressive. I sat in the waiting area during my last appointment for less than 45 minutes, and that included a quick car wash. I recommend this place for maintenance of your Toyota vehicle!

Our buying experience at Mark Miller for our new FJ was low-stress, low pressure and a pleasant experience

The best place to purchase a car in Utah. Thanks to Lyle Mitchell

The best place to service your car in Utah. If you own a Toyota car, you must try this place once. Friendly staff and super service. No hidden charges or additional cost.
Special thanks to Service Director - Brian Lawrence

Raphael was wonderful. He was patient and low pressure. The pricing and financing options were transparent and they worked with us on our trade in. We'll be back.

Super disappointed!! We will not go back there or refer anyone to Mark Miller EVER! My husband and I recently purchased a 2018 4 Runner from Mark Miller Toyota and we specifically asked to have a moon roof and the upgraded sound system. After we signed all the paperwork we went out to look at the car we purchased and guess what? NO moon roof and NO upgraded sound system. We asked the sales person if this was the correct upgraded sound system and he assured us it was. So after getting home we noticed that in the brochure it shows the upgraded sound system says JBL all over the speakers and the one we purchased did not! Warning for anyone else purchasing from them...make sure you physically drive the actual car that you want to purchase and make sure it has all the upgrades you asked for. Otherwise you may end up with one that you didn't want.

Came for my first service on my 4Runner. Great staff, nice facility and they were quick! Highly recommend this location for Toyota Service!

Service department is great, fast, do it right the first time, and I believe honest. I always call Bruce Belliston in the service department since he remembers me and treats me well.

I had a great experience, everything was smoothly done. Sales person Robin Gattis is so helpful and won't pressure you at all.

Had a recall on my car had it in and out at no cost plus did a 56 point check up all for free very frei dly and professional

Parts department well stocked also intelligent counter staff.

All of my previous vehicles have been purchased from individuals rather than dealers. For my first experience buying a brand new car, I researched cars, dealers, and maintenance service. My choice was for a Hybrid and the best of category came out as Toyota Camry. I found that the best sales experiences and service experiences were at Mark Miller Toyota. I contacted the dealer via chat and was directed to Jesse Tyler. He called me and enthusiastically answered all my questions. When I went in for a test drive, he instructed me on all the differences of how to drive a Hybrid. He was extremely personable and willing to assist. He made my first dealer sales experience very comfortable. Even the signing-of-the-papers for financing was smooth and without anxiety. Overall, I would recommend Mark Miller Toyota to any of my family, friends, neighbors, or colleagues (and I have). Jesse kept me relaxed and did not pressure me at all. I spent 3 and half hours at the dealer without even noticing.

We have been wowed by Mark Miller Toyota on 3 separate occasions, particularly by their service department. 3 years ago, we were having major AC problems with our highlander that we purchased used from a different dealership. We took it to a local dealer competitor for a diagnostic check. They stated it needed over $2500 of parts and labor to fix. So, we took it to Mark Miller for a second opinion. After reviewing our highlander, the tech informed us that it was likely a bad compressor, which would cost around $1200 to $1600. We decided to go with the cheaper option. While starting to replace the compressor, the tech noticed that there was a sensor that was broken. We were excited to hear that the sensor was only $400.

We appreciate the honesty of the service department. We have visited the service department 2 other times and have had similar experiences, where they could have taken us for a ride and charged us a lot of money, but opted for honesty and integrity.

I would highly recommend visiting Mark Miller for purchasing or servicing a vehicle.

I cannot say enough about the folks at Mark Miller Toyota. I have purchased 3 vehicles from them and each buying experience has been wonderful. I have dealt with the other Toyota dealers in the area and they don't hold a candle to Mark Miller. No games. No fuss. No hidden fees. Just honest, up front business. I will not buy a vehicle anywhere else. Ken Shaw and Don Westphal we're amazing to work with and are extremely knowledgeable. They even beat my banks financing offer. The whole process was easy. Highly recommend.

Incomparable service quality! Located in Vegas, but couldn't find a fair dealer at the negotiation table. Sent an inquiry to Mark Miller in SLC shortly thereafter, with a warm welcome and extremely friendly negotiation process. I plan on purchasing my future Toyota's though Mark Miller.

Love this dealership! Helpful, friendly, informative, honest, and quick. I still own the Toyota I purchased here 8 years ago.

Very Easy to work with. Asked for an email on information of a truck I saw online. With in a few min. I received an email with the information. After a few emails, I was given a sheet with what my monthly payments would be like after my down payment. Went to the dealership, test drove the truck. Next day... Truck was mine. Everything about the process was great. I will return when its time to replace the family vehicle.

I purchase my Tacoma here and had a great experience! They really prepared everything from start to finish and I left ready to go. I didn't have to wait for a used car checkup, safety, emissions, or registration. Even my license plates were ready to go. So it was nice not having to wait for those to arrive in the mail. Big thanks to Danny Van Gesen who walked me through the hole thing.

Great experience with my car care services. They are quick, friendly and gave good information about the state of my car without being pushy to buy or fix every little issue.

I am very happy with the customer service, even though you pay a higher price than other car shops this one offers real warranty to their service and parts.

I brought my car in for a standard 40,000 mile check up and oil change until three airpo care package. Some information was missing in the system but the customer service manager took care of everything super quickly. He called the dealership I bought the car from aranged the payment between them so I didn't have to worry about anything. It wad a great experience! Very easy and friendly service.

I purchased my Highlander @Mark Miller Toyota and I have all my vehicle maintenance performed at Mark Miller Toyota. They are always fair and honest with.

Honestly overall I had a fantastic experience and definitely will be coming back if I ever need to buy a new car.

TOP-NOTCH SERVICE! I've been coming to Mark Miller Toyota for over a year now, and they continue to exceed my expectations. All the staff I have interacted with are nothing but respectful and professional. I have never had unreasonable wait times and I am always informed on what service was done. Merriam-Webster dictionary defines top-notch as "of the highest quality". I find this to be exactly true of Mark Miller Toyota.

I called late in the day and my needs were met instantly. I was able to leave my car and was given a ride back to my hotel. The next day, I was picked up and my car was ready for me. Everyone I spoke with was patient, kind and helpful. As an out of town older person I felt totally comfortable every step of the way. Thank you all!

I had a great experience buying from Mark Miller Toyota. The process was easy and I felt like I walked away with a great car!

Very positive low pressure buying experience. Best price in the valley on the 4 Runner I was looking for. Highly recommend this dealership!

This is the second vehicle I've bought from Mark Miller Toyota, the staff is friendly, attentive and professional. As I was shopping for my new car I visited every Toyota dealership between Sandy and Ogden so I can say with out a doubt Mark Miller is the best.They gave me a few minutes to look around and then was greeted pleasantly by Gavin both times I was there, since I didn't buy on the first trip. I was a great experience!! I will retrun to Mark Miller when it is time to buy my next vehicle.

Every time I've gone to Mark Miller Toyota, I have always had a very pleasant experience. Everyone has always treated me with respect. They have gone out of their way on many occasions to get everything done that I need. I have worked with Julian many times and would highly recommend him. He keeps you updated and speeds the process along. I don't plan on going anywhere else.

The service reps are very friendly and knowledgeable. They had everything done on time and correctly.

I bought my car here and it's the only place I've gone to get it service in the past couple years of having it. I've always had good experiences, I go every 6 months or so to get the normal oil change/checkup/etc. and they're generally speedy and always helpful if I need it. I like that they remind me when I'm due for a service and you can make an online appointments which is nice and convenient. Would recommend!

Great Experience. Local dealer didn't have and wouldn't get the RAV4 I wanted. Mark Miller had it in stock and at a very fair price. Made the deal online, salesman called to confirm the deal and I drove the 300 miles to pick it up. Everything went very smoothly and everyone seemed to really care about making it a great experience. Thanks Mark Miller Toyota.

Customer service was amazing and I love the complimentary snack/drink and ride.

Mark miller is fantastic and i can always find a good deal there. They have taken care of me for my last two car purchases and ill be back for my 3rd when i need a new car. My favorite thing about this dealership is that is fairly low pressure and they are transparent in the pricing.

Always a pleasure to visit them. Service is usually great. Free water, soda, and snacks to boot!

I bought my car at this dealership a few years ago and I ve taken it here for service ever since. They have been trustworthy and easy to work with, and my car hasn t had any problems.

I had an awesome experience buying my new Tacoma. Quick process and a total no BS process. I went to a few other dealers before coming here and finding a better price without all the haggling nonsense. Save yourself the trouble and come here first.

Best car buying experience we've had lately, We'd arranged to have the car delivered at a later date and it was, but at a time of day inconvenient to us. All was great in the end.

Love Mark Miller Toyota Downtown. I bought my RAV4 from the Downtown location. They have excellent service and are pretty accurate with the time frame when you drop off you car to have it serviced. I've been real happy so far and have no complaints. Just overall great to work with. They are real through when you have you car serviced. I wouldn't take my RAV any where else

I've had very good experiences with both the sales and service departments at Mark Miller Toyota. Most recently, the service appointment was completed quicker than anticipated and done in a very professional manner.

Mark Miller always does high quality work and provides excellent service. I highly recommend them!

Going out of state to purchase a vehicle would be an even more taxing experience on top of what can already be a stressful purchase. Thankfully, the purchasing process at Mark Miller Toyota was one of the best sales transactions I have ever experienced in my life. I found my dream vehicle at an amazing price. Too amazing I felt and was skeptical, but I decided to proceed with caution and know that I can back out at any time without any commitment to buy. From first contact with Austyn to flying down from Portland to Salt Lake to sign papers and drive away, every step of the process was an amazing, no pressure, and more importantly, a very communicative experience. Austyn is an amazing dealer who made sure that I got the information I needed and provided me timely updates on any services I requested for the car, which were done well before I flew down to pick up the car. On the day I picked up the car, Austyn picked me up from the airport, drove me to the dealership, and made sure that everything was done as quickly as possible so that I can drive back to Oregon in my new Mazda 6. I have truly enjoyed my experience with the team at Mark Miller Toyota and will be back in the future should I need another vehicle.

I have been having my car serviced at Mark Miller Toyota for a few years now and it is always an excellent experience. My most recent trip was for recall work and an oil change. The customer service could not have been better from making the appointment to dropping the car off and finally, having the work completed. I will continue to be a loyal customer of Mark Miller Toyota. I have not yet purchased a car there, but when the time comes they will be at the top of my list.

I bought my new car through this dealership. They go the extra mile and show you everything they even have concierge s that show you exactly how to set up your car exactly how you want it to be. Step by step.

Bought my Rav4 from them and it was a great experience. Everyone was so polite and insightful about the entire process. They never made me feel pressured to buy, they were straight forward about pricing. Plus, the guy that did my financial work was a Steeler fan total bonus.

I recently went back for an oil change, they were so quick they checked over my entire car and they suggested a new air filter but were not pushy at all about purchasing it through them. I've never had a bad experience they are always so nice there!

This is the second vehicle I have purchased from Mark Miller I love the dealer my sales man was awesome did exactly what I needed him to do and he got it done I will definitely refer other people to this place to buy vehicles from Awesome people awesome staff thanks Mark Miller

I had an unsatisfactory buying experience with MM and will not use them again. I was shuffled around between salespeople. Doug, our initial salesperson was fine, no complaints with him. Anthony, though, was a high pressure sales person that offered no factual information and wouldn't work with me to negotiate. When I told him we were shopping around, had just come from LHM, and asked why we should buy from them, his answer was "Ha! You don't want to buy from them, they're crap. But you should buy from us because we sell more Toyotas than any other dealer in the state." Umm...so what? How does that help me? Also, openly insulting your competitors, especially when I just had a great experience with them, is incredibly rude and condescending. Later on, when I told him that the price they were offering wasn't where it needed to be (less of a discount than other dealers were advertising, and exactly the same deal I had turned down at LHM but without the extras on the car), he said "Well, I can get it lower for you, but I need some assurances," then drew a line on a sheet of paper and asked me to sign it. When I told him I refused to sign anything without any details on it, that I didn't appreciate his sales tactics, and then got up to leave, he ran around and said "Whoa, hold on, let me get my manager." I should have walked out the door then and there. Instead, he had the manager come over who was magically able to offer me a discount. Instead of saying "Here's our offer, take it and think on it for a day if you want," he said "Here's what we can do. Let's make a deal." To say I felt pressured to take that deal or walk was an understatement. In the heat of the moment, I agreed. I still regret doing so.

In the Finance office, my wife and I were blindsided by the additional offers that were given, specifically the extended warranty. The financer said things like "I've done the math, you won't get a better deal than this" (as if we should just take a dealer on its word) and insinuated that if we didn't buy it now as part of the car deal, the price would go up dramatically. Luckily, the guy wanted to go home so when we said we wanted to think on it overnight, he let us. It's a good thing we did, otherwise we wouldn't have learned that we could buy the exact same extended warranty from Toyota Bountiful for $500 less or that you could buy it online from out of state dealers for half as much as MM wanted.

Despite the unsatisfactory treatment, I am giving them two stars because:
1. They were able to get me the car I wanted that day with no wait on shipping (and it is a good car, but that's a reflection of Toyota, not the dealer), and
2. They were able to bring the price close, but not all the way, to where I wanted it to be.

If I could do it over again, I would have bought my car from Pete Bell at LHM Toyota and paid the extra money for it. He was spectacular to work with. While LHM wasn't able to give me the total price I wanted due to having to ship in the car, they were willing to give me the same discount that MM ended up giving me without the hassle and also threw in the extras that I wanted (floor and cargo mats, door protectors) for free.

We used Mark Miller Toyota for the first time with a recall. Several months prior I called Karl Malone Toyota to schedule the recall with them. After getting the run around on the phone and the promise they would call back once the parts arrived, I never hear from them. So I called Mark Miller Toyota. They were able to get the parts within a week and schedule a time to bring our vehicle in to be serviced.

While our vehicle was being worked on the provided us a "loaner" car, which made it so we weren't inconvenienced. Despite the fact that they fell behind schedule they made sure we were well taken care of.

Everything was good. The service was good. We were very pleased. A washed vehicle was an added bonus!

Really great in helping us getting the car we wanted at an incredible price. Also made sure we were 100%comfortable with navigating all the cars bells and whistles and even offered to come to our house to give us further car education. A+customer service.

Highly recommend this place. Both the service department and the sales department offer great service, and great deals.

My brother and dad both recommended Mark Miller even though I had other Toyota dealerships closer to where I live. So I looked around closer, but then I decided to give Mark Miller a try just to see what they had to offer. I'm glad that I did. They were super friendly and easy to work with. I didn't feel like I was being pushed at all. They helped answer all my questions and I ended up getting a new car for a great price. I will definitely go to Mark Miller in the future and will recommend others do the same.

I get my Prius serviced here whenever I am in the area. The staff is very courteous and clear in answering my questions and describing the work being completed on my vehicle. They always inform of other scheduled maintenance or suggested repairs that may be needed and get the work done if I agree or don't push if I say no. Most importantly, the car always comes out in good working order. It's well worth the side-trip for me rather than going to my less-than-reputable local dealer or going to a non-Toyota mechanic (you'd think hybrids were spaceships with some of the comments and slip-ups I've experienced at other places).

Enjoyed my first new car buying experience with Mark Miller. They were trust worthy and meticulously guided me through the details of my transaction.

I bought a 2012 Camry from Mark Miller with 20,000 miles on it. The tire pressure light is on. So i sent to the services to check. They said everything is ok. Only after two weeks, i went there again due to a flat tire and to do a safety test. And they told me that I would need to change all the three tires very soon (or now). I have driven only 6,000 miles since I bought the car and did car rotation every 6 months. And now i have to spend 600+ for al the tires I need to replace. The quality of the car tire originally they sold me when I bought the Camry is extremely questionable and they did not raise any issue of my tires for the several times I checked there this year. I will not choose Mark Miller to buy any car .

Came in with a slight emergency, was able to fix the issue within the hour. Very friendly people who work there.

I had a quick and easy experience, dealing mostly with the sales rep (Steve Hermansen) over email as I was in the process of moving to SLC. He was very helpful and made the whole process pleasant. I'd highly recommend.

I purchased a Tundra from Mark Miller Toyota and I was treated like Royalty. Mark in internet sales was patient, kind, and courteous. I will be happy to go to Mark Miller Toyota for all future auto purchases.

Thanks
Mike

I have purchased two cars from Mark Miller Toyota in Salt Lake, one used, one new and loved (love) them both. Dealership service is always fast and friendly and the facility is clean and has a comfortable waiting area with TV and a small cafe. From sale to trade-in and all the services in between, nothing beats MMT's professional approach

Recently worked with the dealership to buy a new car through COSTCO Car Purchase Program. The salesperson explained everything clearly and answered all our questions. We did not feel pressured or rushed, Test driving was not rushed and the salesperson was responsive to our questions during and after. Also had our current car serviced recently and the service rep was attentive and responsive. They even arranged a free Lyft ride to my home as their service shuttle was crowded. I felt they pay detailed attention to customer service and care in many ways. I'd recommend them highly for both purchase and service.

I have been going to Mark Miller Toyota for my tire rotation and oil change. They are always on time courteous, and responsive. Definitely a great customer service experience. I highly recommend Mark Miller to anyone.
P.S. Also enjoy the free car wash every time I come

I love this place. I bought my Toyota Prius here in 2015. I worked with the dealer online, looking at all the cars that matched my needs. That way I didn t have to come in until I knew what cars I wanted to test drive. The real proof of a dealer is in the service after you buy the car however. Mark Miller is always top notch. From the drivers who provide free drop off and pick up, to the service personnel that are upfront about any issues and provide detailed advice, and finally the service itself. I am very happy to work with Mark Miller Toyota.

Sales: excellent Service: excellent .. I can't wait to get my next car here!

I took my 2008 Tundra in to the sevice department at Mark Miller Toyota for a problem of the rear wheel seizing at low speeds. Several other mechanics had already test-driven my truck and were not able to determine the problem. The technician at Mark Miller was able to properly diagnose this issue very quickly and set about the repair. Throughout this process the service advisor (Mitch) was very communicative with me and was able to answer every question I had.

I was very impressed with the level of service and assistance that I received and will definietly be returning there for future needs.

Great service done quick. Clear explanation of issues and charges, and willing to take the time to answer any questions or concerns you may have.

I've been going to MM for years. Excellent service as usual.

I have used Mark Miller's service dept ever since I leased my Camry and I LOVE it! They always get me in and out even without an appointment, are always super nice and wash my car for free! They explain everything to me and have always taken great care of my car!

Awesome facility! Wendell and Russell were fantastic as usual. I originally was going to wait for my service but I had an open recall I wasn t aware of that takes a while. Instead of coming back they got me in a car so I could continue my day. They truly try to help customers anyway they can. Thanks guys!

Love this place won't go anywhere else to get a car. Doug Lund is very good to work with. He will do anything to help you. I highly recommend him.

Just took my 4 Runner in for a tire rotation and as usual my service was quick, courteous and great! I love the comfort of the service waiting room! Great snack and a free drink! Thanks for the great service on my 4 Runner it s been my favorite car!

15 years ago I bought my first Tundra from Mark Miller Toyota. At that point I started using them for all scheduled maintenance. Previous to thiss, I thought only people who were too stupid or too rich used dealership service. MMT service totally re-set me on that. The pricing is very competitive, the work they do is exceptional, and they are friendly and respectful. I have never felt like they were trying to take me for a ride with unnecessary work. In fact there have been things that I thought might need to be done that they talked me out of. The work is always timely, and they are happy to keep me posted on progress. Three Toyotas later, I am still using their service, and have been nothing but pleased.

Great when you go to buy a new car , but horrible when you say something is wrong with your car. I wouldn't recommend doing service through them.

I got my Toyota from Mark Miller Toyota 13 years ago and have been going there for service ever since. The service advisors I have worked with have been great. Mark Miller service is honest and their prices are competitive. I also get my tires there. I also like that they have a shuttle or loaner cars.

The service is always great! I purchased my vehicle from Mark Miller in 2012 and have been going back for service ever since. The service is the best I've had. There is a Toyota dealership much closer to where I live but the service there was not good and I've never gone back. I love Mark Miller Toyota!

Fast and polite service. They had me in and out for a scheduled checkup very quickly. The trainee being supervised did a good job. Only 'bad' experience was the "1 hour" wait for a complimentary car wash when it appeared to be a fairly slow day, I passed on the wait. Otherwise, this is my third time there and I've been satisfied each time, I'll continue to go here for service.

The salesperson, Justin, did a great job listening and worked out the deal I was hoping to get on a car I love. There was some miscommunication and I ended up working with one of the managers, Angela, afterward. She communicated excellently with professionalism to get everything resolved. She also acted with the highest customer service throughout. Highest marks for customer service and honesty.

Very friendly and worked out a great deal for us. The only reason we didn't get the car is because an even better deal just fell into our lap.

I went here because I was looking for a Toyota highlander. I had a couple requirements (sunroof, heated seats, awd, etc.). I walked in and got assistance right away. Told the salesman what I was looking for, and we started our search. Nothing was pushy at all.test drove a few and he asked when or if I was interested. I ended up purchasing a 2016 highlander and am completely satisfied. Great experience in the sales and the service departments. Keep doing what you guys are doing.

Quick, easy service. Friendly staff that weren't pushy at all. Will definitely use this service center again. Thanks.

Called in to make sure i could get my winter tires put on, they told me that it would be 4-5 hours but they could definitely take me as a walk in, so i didnt make an appointment at my usual tire shop. I called this morning to double check that they could take me to get my tires swapped and the woman on the phone confirmed that though it would take roughly 3-4 hours which is fine because i can just Uber to work and back. I show up and immediately get turned away and told, "we just don't have any room and you should have made an appointment." not one hour after i got off of the phone. I have to drive over parley's summit every day to get to work and i can't afford to miss work. Now, for the time being, i will have to do so without snow tires on. I'll buy some nylon tire sleeves and will ultimately probably be fine but more than anything else i'm just so disappointed that i wasn't able to rely on you guys when i really needed it.

Just as we were preparing for vacation, the latch on our Camry glove box failed. It would not stay closed. We took it to Mark Miller Toyota in Salt Lake City this morning without an appointment. It was a unique problem, but they solved it right then while we waited. It wasn t an easy problem to solve. This is typical of the service we have always received at their dealership. They are always courteous and helpful. We highly recommend them.