Macy's North/Marshall Field's Reviews

Good price excellent location and above all quality

Can't believe they SOLD the 8th floor so you can't view the giant Christmas tree anymore!!

I been coming here shopping for a long time and on top of it I used to work here and I had a fabulous time too. And I stay like shopping here. Even if I just come to window shop it's still a great experience. You get ppl all over the world that come to Macy's.

Old building, but super nice seller. All very hard.

Decent store, but super big. Give yourself extra time m

I was just browsing, then saw a top I loved. Had a coupon, tried on top it fit. Went to check out and my savings were on point. My kind of store.

The time i really enjoy macy's is at Christmas time and any other time i just got and visit my quit spot

The staff was particularly friendly and helpful; even with the crowds.

Macy's show room is my favorite shopping destination. This store has nine stories, almost all brands available with latest design s under one roof,woman's paradise.

The deli refused to sell me a salad at 10:30 saying they weren't open but there they were!

They're open! But very different. Not many people shopping. Its a shame. Hope things pick up soon for Macys!

Plenty of product but no one available to help you. No point of having that many registers if so few are going to remain staffed.

Good range of assortment and this literally took up a whole block on State Street.

If wishes were horses, 4 more bags would have followed me home

Good selection to choose from. Very attentive staff that were very helpful.

This place can be a maze, but it's a nice historic location and makes for some photos.

I held out on going here for a long time after the way Macy's treated Marshall Field's . Its so gorgeous inside though and convenient. I'm not a big fan of Macy's in general but service in the beauty area is top notch.

I love the Macy's downtown at Christmas time. Love the tree in the Walnut Room and they have some good deals at Christmas time

I love the flagship store. It's so beautiful at Christmas. And I love the 7th floor. The food is devine.

Loop Macys has great selection of mens clothing. Good pricing. Good staff.

Seems unorganized and nobody around to help get sizes.

This store always knows how to bring out the holiday spirit and everybody

Even if there is unfortunately only one floor for men, still a nice department store :)

We've been coming to Macy's (Marshall Field's) every year for at least the past 30 years. We've noticed a decline in the experience over the past few years. The changes to Santaland - the requirement to wait in line for hours rather than get a pager, the drastic decline in food and service quality in the Walnut Room, elimination of the tree viewing area on the 8th floor, and the general atmosphere have caused us to officially decide to abandon this 30 year tradition. You messed up, Macy's. Now my kids won't grow up to know the holiday magic that Marshall Field's always offered.

So beautiful at Christmas time. And they have fairies going around granting wishes! A very special evening

What yes get this money looked online said curbside pick up yes yes yes

Brenda is the most understanding and compassionate lady that I ever knew. Very helpful and knows her job very well because of my saleslady I give Macy's 5

Wonderful Old School department store. Been here for a 100 plus years. Architecture is a must see for out of towners.

The new sales women doesn't have the customer service and personality as Ms.Lisa

A great place .... Everything is very good quality, the brands are too much, the prices are quite high ...

I worked in this store for almost 10 years, so it will always be one of my favorite places to shop in Chicago!

If you are a 40 year plus Chicagoan, you know that this former Marshall Fields location is a pleasure to visit. I was there with a companion for lunch in the Walnut Room on the 7th floor. Though a little pricey for a six-bite hamburger, the taste lived up to the Marshall Fields reputation. The french fries were perfectly seasoned and the service without fault. Most of the patrons were 55+ which makes me think that the Walnut Room is a hidden gem in downtown Chicago.

This Macy's was very impressive. It was 11 floors if I'm not mistaking. I was there during flower festival and It was very beautiful.

I got a price match for timberland boots great deal

This store is the indicated store for everyoine that loves shoes. This store sales the most newest shoes of the seasons. In addition,to he most nicest dresses you will want to buy.

The washrooms are dirty and need repairing. If you have walker you can't go in the handicap, they are either dirty or no door.

Great product but to many people so no one on one contact

This store is slowly emptying out every time I visit it; with their selection and departments slimming each year.

The only people that seemed to want to help where security personnel.

The Men's suit department is a joke. Went in on a Tuesday and was very under-staffed. I picked out a suit and after waiting 30 minutes for someone to help with alterations I decided to purchase and come back later. Came back Wednesday for alterations; the sales associates weren't as busy but would barely give me the time of day because they knew they'd make no commission on an alteration.

Love Macy's and this one is really big and well located, can walk everywhere from here

The historic building which used to be Marshall Fields has an enormous Tiffany ceiling. The whole building is amazing! There used to be floors full of 100k furniture, oriental rugs, furs, and evening gowns. Unfortunately now Macy's has turned it into bargain racks. There are still a few rugs and furs but nothing like I remember.

It s not only a nice & big shopping place, where you can find almost everything, but the building itself is very beautiful and old. Love their Walnut Room restaurant, must to go around Christmas or Easter time!

Not the same as when it was Marshall Fields and every window was decorated and the whole place was so festive.

I had an online order for in store pick up which is supposed to save to save time. Well don t try it here. Because it was a bracelet I was sent to pick it up in the jewelry department. Construction aside, there was hardly anyone was working in the jewelry department and I was bounced to three different areas to pick up my merchandise. I tried being as polite as possible, I get it, I used to work retail. But after you help 3 people that showed up after me when I ve been waiting and proceed to really me you can t help me I get beyond irritated. Can t speak for shopping in store but definitely do not try in store pick up to try to save time.

Great staff. Great stuff. Very helpful people always. Sales are also awesome. I would love visiting again. Have not been to this Macy's in many years so had forgotten how wonderful shopping experience this was. Feet and legs are killing me but will go back soon.

Damien H. In cosmetics is amazing! He helped me do a makeover for a special event and many shoppers and staff alike stopped to watch his artistic handiwork - he was a whiz with brushes and color choices! I m very new to makeup and he was patient and taught me how to do techniques for myself. He found the perfect shade/brand of foundation for my skin tone which I ve been searching for years. I can honestly say I ve never met someone so talented in this arena - he s an asset for sure! Visit for great advice - you won t be disappointed!

Wonderful large store. My favorite place to shop everytime im in chicago

Nice sales associates. Found what I needed. More associates needed especially in Macys Women's area. Only one associate was there.

I stood in the watch section with the desire of buying 5 Michael Kors watches for gifts and two or three Fossil Watches also for gifts. I waited 30 minutes for someone to come and help me. There was one particular sales lady who kept walking past me without asking me if I need any help without even saying hello. She was not helping anyone and she also worked in the watch section. Even when I said something she kept walking like I wasn't even speaking to her. It's Behavior like this that makes me understand why online retailers are becoming the norm nobody wants to be treated that way. And when I was walking out the store she actually made fun of me with one of her co-workers and it was beyond embarrassing and insulted and when I asked to speak to a manager she told me she was a manager I didn't believe her but because I didn't want to fight anymore I just left this was the Macy's on State Street in Chicago. If you need to buy something from Macy's and Chicago I know that that was only a small portion of the team but I would recommend just not buying from them at all go online and shop at Macy's.

This store is huge. It has 7 floors. For bargain prices look for red signs of "Last Act", also they have good discounts during holidays. On the -1 level they have locally made delicious chocolate with mint Frango, which is a must buy from Chicago

Great merchandise but not enough check out clerks or areas, not even on a Friday.